We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Parcel not arrived, no contact or response when Ive emailed and no phone number to call!
30/03/16 by jacqueline
i sent a courier to collect an item, they collected it, then brought to my house. Nobody was home, my wife was working, my children at school, but they send back the parcel, claiming that it got refused. I contacted them, and they kept saying this, without giving me any evidence. my parcel is back to where i wanted it to be collected from, and i have to organize someone else to pick it up.
30/03/16 by lorenzo paganelli
Two parcels collected and delivered to destination, France, within 4 days! Amazingly fast service. Many thanks. Very satisfied customer once again. Many thanks.
29/03/16 by Louis
Initially had trouble with website when booking consignment but after a Live chat it was sorted out. Parcel was collected on a Friday and delivered safely in China eight days later. Parcel monkeys price for Parcelforce was much cheaper than rival companies. Would use them again.
29/03/16 by Mrs Susan Newton
Use regular never have a issue
29/03/16 by Big Lad
Really good as a comparison with services. It cant be blamed for Parcel Force arriving late and ignoring the instructions to phone before pick up. What woudl make Oarcel Monkey excellent is if you coudl chose services by those that offer a pick up time, not just delivery time.
29/03/16 by Adam
Highly recommended
29/03/16 by Customer
I completed the online system right up until I needed to print my postage label. It stated that the transaction failed but still took money through PayPal. Ive emailed twice but had no response. I will take it up with PayPal. Dreadful customer service
29/03/16 by Gareth Henson
booked parcel to be collected,but after 10 days parcel still not collected,send about 20 messages today but no respond.
29/03/16 by moto partz
Really happy. Beat Royal Mail price by £40 and everything went perfectly. Will use again.
29/03/16 by Customer Seb Meddings
I have send a parcel to South Africa from the UK at the moment I do not know where my parcel is as well as if I will ever see it again and I can not contact Parcel Monkey and the email system takes for ever. At the moment I am disgusted in their service and would not recommend anyone to use them. Their tracking number is also so limited as there is no one I can call and talk to to ask these questions instead I have to speak to a non responsive email Please contact me I am leaving for South Africa the 30th and my SA number is +278661917 If you contact me before then it would be +447788255731 my tracking number is PM_3483288_4384893 I am only rating this on my experience if I get help and quick I will give parcel monkey a 5 star
29/03/16 by Customer Hermann Winter-Greyling
I recommend!
29/03/16 by Peter
Fast efficient and value for money service
29/03/16 by Mrs Dannie
First time using the service and found it simple and straightforward
29/03/16 by New customer
This was the first time I have used parcel monkey and what a fantastic, easy to use service. I will definitely being using it again!
29/03/16 by Customer
Service was very quick and easy to use will definitely use again
29/03/16 by CustomerMKE Services
My parcel was collected the next morning and I didnt have to wait in all day.
29/03/16 by Alison Gilbert
Ive always had great service, at a great price. It would have been 5 stars if there was a drop off point in Grantham.
29/03/16 by Customer
Although my parcel arrived quickly, this is the second time I have used DPD through Parcel Monkey and both times my parcel has arrived with an item broken inside, despite me using more than adequate amounts of bubble wrap, newspaper & foam pieces and clearly marked all over the box with fragile tape. This is completely unacceptable. I will not be using this service again as I have absolutely zero trust that my parcel is safe with the obviously incompetent and disrespectful staff.
29/03/16 by Customer
Very simply, this is my 4th time back.
Nuff said
28/03/16 by Customer
Great price great service
28/03/16 by Andy j
Really good service
28/03/16 by Cj
Can I not give 0 stars? Awful service! Ive send 2 bags .. only 1 arrived. No one cares, no one answers, online chat is not available. Contact Number? I guess there is no phones on this company. 2 weeks passed .. and nothing! No bags, no answers. Nothing.
28/03/16 by Sofia Pimentel Pinheiro
Our Response: Dear Sofia
I am very sorry to hear one of the bags failed to arrive, We will look into this with urgency now our support team are back open after the Bank Holiday. Please log in to your Parcel Monkey account and we will get this chased up right away.
Apologies for the inconvenience caused
Kind regards
James
Hassle free service, collection happened when they said it would and delivery was completed with no problems.
28/03/16 by Diane T
Very good service delivered well within time would recommend this company to all friends and family
28/03/16 by Doreen
The system was easy to use, both on line and when dropping off at the allocated location. Totally trackable throughout and emails sent on arrival with time of delivery and who signed for it. I will defiantly use this service again.
28/03/16 by Steve Hayes
A1 service and very good price
28/03/16 by Peter Whitford
Two bikes moved without hassle
28/03/16 by Harry
I have paid for my parcel to be collected and I am still waiting 7 days later for you to collect it or contact me! Disappointed with a capital D!!
28/03/16 by karen boyle
Our Response: Dear Karen
I am very sorry to hear the courier service you booked on our website has yet to collect the parcel. Please log in to your account and one of our Live Chat agents will get this booked in for collection ASAP. With the Bank Holiday the collection may of been delayed further, so apologies for the inconvenience this has caused you.
Kind regards
James
Great service and good price for courier service thank you very much .would have like a call from driver before pick up .
28/03/16 by Terrance ali
I used parcel monkey recently for the 1st time. I had no problem with any aspect of there service from the website to the delivery of the parcel. Will use parcel monkey again next time.
28/03/16 by Harv
Fantastic service, item was delivered in 2 days.
28/03/16 by Customer
Service was easy to use and provided everything I needed.
28/03/16 by Michael Clements
Very easy to use, great prices and speedy service! Would highly recommend!
28/03/16 by Abbie
Delivered by parcel force 24. all went very easily, arrived 200 miles away in less than 24 hours
28/03/16 by Malcolm and thanks for your order
Simple and easy to use and a quick delivery time.will use again
28/03/16 by Customer
Tones of calls before my two parcels were pick up promessed they will be with me for Saturday special delivery!!!! Got nothing up till know First experience could be the last
28/03/16 by Mr Anou
Our Response: Dear Mr Anou
Sorry to hear the parcels were not collected, we do not make the collections as a reseller so should they fail to be picked up please use our Live Chat or email support so we can chase the courier and rebook the collection.
We do not offer phone support as we chase the courier on your behalf and this is best served via Live Chat so I am not sure who you may of called? It may of been the courier but amendments to the booking need to be made through Parcel Monkey. Please log in and one of our Live Chat agents will be more than happy to help.
Kind regards
James
Great experience from the booking to the delivery.
28/03/16 by Customer
The parcel was collected and delivered as expected.
28/03/16 by Pauline McFadden
Will be using your services again
27/03/16 by Customer
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