We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,496 reviews.
Worked exactly as they said.
06/08/16 by Andrew
Super service
06/08/16 by Customer
Literally - time and time again.. Very good after-sales service as well.
06/08/16 by Neil Murray
Two weeks ago I have sent an International parcel to Europe. Theyve said and guarantee it will arrive in 4 days and Ive paid good money for this service, but the parcel arrived in 8 days. I would not use them again.
06/08/16 by Alexandra Nastase
Our Response: Hello Alexandra
Thank you for taking the time to leave a review, the service times are a guideline given to us by the carrier as we do not handle the items, we resell the courier service. This means they have the item in their network, so please raise a support ticket and we will look at what caused this delay in delivery.
Apologies for the inconvenience caused by the courier
Kind regards
James
It was easy to figure out for me how to send my parcel, showed where I had to drop it off and offered me a sensible and affordable price.
06/08/16 by Marlene A.
delivered on time and easy to use, will continue to keep using
06/08/16 by Mr Trade Cars And Commercials
Quick and efficient service would definitely recommend.
06/08/16 by Karen graham
Excellent service, picked up from England and dropped off to Ireland within 2 days,
06/08/16 by Customer
parcel monkey provides a single place to find the best logistics deal for sending stuff with a very good price option.
I will be using them again.
05/08/16 by ricci
The delivery of my box was prompt taking 4 days. Posted in the UK and delivered today in the Algarve (Friday). Although the box was marked fragile, it arrived damaged and it was obvious that it had had a great weight on top of it, crushing it rather than being dropped. As a consequence 2 China mugs and a plastic mug inside were broken. Although the cost of the items were minimal it was just frustrating. Hence the 3 star review. I cannot fault the speed of the delivery.
05/08/16 by Mandy Paterson, Stone
I had never used this before, always thought a courier collection would be expensive and complicated. I had lots of options, chose one, paid online, printed the label and this big 20kgparcel which had sat in my kitchen for weeks was gone in one hour.
05/08/16 by Fiona
Good Service
05/08/16 by Customer
Really convenient and quick way to send pretty big packages from UK to Ireland.
Very pleased with the service I received.
05/08/16 by Rob
Following a lot of correspondence with Parcel Monkey through their issue reporting system my parcel eventually arrived - the lateness was in no way their problem but the inefficiency of the tracking process poor communication with the courier and the single form of communication process with me were a pain
05/08/16 by Cathy
Our Response: Hello Cathy
You can track this in full using your full PM order number in the Track My Parcel box and it will show you the tracking on Parcelforce, I can see you have been in contact with our team and they are helping you in this situation. We also offer Live Chat Monday to Friday 8am to 9pm for assistance.
Apologies for the inconvenience caused with the courier on this occasion
Kind regards
James
fab service from start to finish
05/08/16 by Debra
Excellent service
No hasst
05/08/16 by CustomerDr M Hayat
Pickup and delivery where smooth and not to expencive
05/08/16 by Customer
Everything went according to plan. I was informed of the tracking of the parcel at each stage.
05/08/16 by Roy Sandiford
Very good. Thank you.
05/08/16 by David
Convenience - Booked online, parcel was collected, Label printing was provided
Informative - Emails kept me informed at at the stages of the delivery
Time - Parcel was delivered on time as stated
Quality of Service - Excellent
05/08/16 by Kevin Fowler
Collected the following day. Delivered the next day. What more can I say.
05/08/16 by Customer
No issues. First time sending a parcel to Europe. Good tracking. Delivered fast. Great price.
04/08/16 by Daren777
Delivery was slow considering the item came from Manchester. Driver dragged item across the carpark to our front door. Machine costs £2500 new and handle was found to be bent. Checked with seller and handle was fine on collection so therefore damaged in transit. Very unhappy.
04/08/16 by Customer
Our Response: Dear Customer
Sorry to hear about this service with the courier, we just resell the rates so do not handle the goods. Please open a support ticket on your account and we can relay this feedback on to Parcelforce and they can look into this with their driver. If the item is damaged then please open a support ticket and we will pass this to the claims team
Kind regards
James
Do what you say and e mail the necessary documents in a timely manner.Luckily for me the guy from parcelforce had the tracking number on his handheld machine and took the item
04/08/16 by Dave Cole
Best company I have used for international post . 5 days to Japan ,
Perfect .
04/08/16 by Tom Clothier Woking UK
Never use parcelforce
04/08/16 by Customer
Our Response: Hello
Sorry to hear the item was damaged with Parcelforce, we would advise to leave them a review if you are unhappy as they carry the goods. We are also happy to assist with this, please log in to your account and leave a support ticket stating the goods are damaged and we will pass this to our claims team.
Kind regards
James
Fast and secure
04/08/16 by Natalie Ward
I was able to track my parcels journey throughout. Excellent
04/08/16 by Customer Tess
Fast, simple and inexpensive service
04/08/16 by KG
easy to use website with very reasonable prices, quick to collect and deliver
04/08/16 by mr foster
Happy with service. DPD Collected on time by friendly driver. Arrived in France at address that has proved a problem with another courier.
Happy !!
04/08/16 by Jane Booth
Very good service
04/08/16 by Customer
Delivered as required.
04/08/16 by Customer
I recommend this company for all!
04/08/16 by Daga
I paid for Parcelforce24 through Parcel Monkey and it the parcel was not delivered the next day, but 48 hours later. I was told "per our terms and conditions, collections and deliveries are not guaranteed." Not good service
04/08/16 by Jackie Barr
Our Response: Dear Jackie
Sorry to hear about the delay with the delivery, we do not handle the parcels, we resell the carrier rates. The time frames of delivery are provided by the carrier however we do not state them as guaranteed, as we do not pick up and deliver ourselves.
Apologies for any issues the Parcelforce delay caused
Kind regards
James
On the first day of collection, I had notified that my doorbell was broken, providing my cell number. My parcel was never collected on the first day as I waited patiently all day. The second day my parcel was collected. I was happy. However, my mood changed when I had the urge to track my package a week later to see if it was making any progress towards its destination. The message I saw was, "We have no tracks for your parcel yet. The status of your parcel will be updated in due course." From the beginning, I was quoted 4 day air delivery. I am sure that the parcel would get to its destination in 2 weeks, tops, since it is a tiny island in the middle of the Pacific. I still have a week left to see if the parcel will ever get there but Im having my doubts since the service used was Express 24 with Parcel Force. I wonder if my package got lost when it hasnt even left the country yet. I have made a support ticket but so far am getting nowhere. Who knew that shipping packages in the UK was such a nightmare? Update: The parcel did reach its destination. Through DHL. Shouldnt I have been informed of a carrier change? Anyway, Im happy the package got to its destination. Otherwise, I would have cried over its loss.
04/08/16 by Marie
Very pleased
04/08/16 by Very satisfied customer
No one to speak with . Only email. They are terrible. They use yodel, another terrible company. I have dealt with them twice . they never come on the day they are suppose to. This time they didnt turn up at all. PARCEL WAS NEVER PICKED UP AWFUL.. and off course still running after my refund so I had to report them to my bank and get a chargeback. Never again.
04/08/16 by Naz Ch
Our Response: Hi Naz
We offer Live Chat support on our site open from 8am to 9pm weekdays to assist in real time plus the email route. We sell lots of different couriers to match every budget and time frame. If an item is not collected by any of the carriers sold on our site, we are happy to chase this up and get it collected. Just log in, ask the Live Chat for the refund and it will be issued if you havent used the service.
Apologies for the non collection with the carrier you choose on our quote engine
Kind regards
James
Really easy to use, would recommend to anyone, i found using this gave me the cheapest prices than anywhere else
04/08/16 by Rebecca
I had a one off parcel to be delivered to Holland. it weighed 26 kilos. First page of monkey parcel quoted £17 by DPD. Later when I came to actually doing the transaction and had to go to a second page the price was £117 by DHL. So always drill down to second page. IT turns out DPD do not take parcels over 20Kilos!!
OK a slight clich but the rest of the transaction went well, goods collected and delivered on time. Tracking also worked well.
Overall good.
04/08/16 by Customer a locke
