We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 202,495 reviews.
Great service, collected one delivered next day, highly
recommended, definitely use again.
01/07/20 by customer
Fantastic service. Picked up at time stated. Delivered 400 miles away in less than 24hrs. Excellent!
01/07/20 by Catherine
I have an account with Parcel Monkey because in the past they have been fantastic BUT NOT NOW, poor poor customer service. I paid for a parcel to be collected and sent to my daughter, 12 days later it still had not been collected. I am shielding so asked for the parcel to be collected from the side of my home, I spent several days looking out of the window watching for collection.....no collection every day!! I contacted the company through my account but they failed to rectify the issue, even though I asked for someone to ring and speak with me they completely ignored this. I am left with a parcel that I now have to send by a different provider. This has happened with the last two parcels I have tried to send......needless to say I will be avoiding this company in future. Poor poor customer service.
01/07/20 by Mrs. Lee Bell
Overall a great service without delays.
Thanks Guys!
01/07/20 by John Smith P
Great !!!!!!
01/07/20 by Customer
Excellent service from Parcel monkey, their price was cheaper than the one quoted by parcel force, eventhough parcel force were providing the service. Only disappointment was from parcel force themselves, i booked a 24 hour service, the parcel was collected next day but then delivered a few days later and box was damaged at their hub.
But the service from Parcel Monkey was excellent. Would use again.
30/06/20 by Mo محمد اللهبي Abdo
Super service
30/06/20 by cliente
It was easy to use. There was no issue faced during the entire process. The goods were delivered as promised on due date.
30/06/20 by Customer
I trust Parcelmonkey more than my local Post Office. The price quoted by PM, the PO said would be 3x this cost and Parcel Force online 2x the cost. I got the impression that they just make up the numbers. Also got funny with the length and weight of the car part parcel.
Parcelmonkey saved the day. Paid and printed the address label. PO accepted with minor grumbles. The printed address label was like a special passport. Thanks ParcelMonkey.
30/06/20 by Mark T
Quick and easy to arrange, reasonable price too. My parcels were collected and arrived at their destination on time.
30/06/20 by Vicky A
Fast and reliable
30/06/20 by Customer
Brilliant, worked perfectly.
30/06/20 by David Mather
Sending an international parcel was really easy and affordable with Parcel Monkey.
30/06/20 by LH
Excellent service as always.
30/06/20 by Customer
A parcel asked to be sent but they delivered back to me!!!
30/06/20 by Li-Chiang Hsiao
I needed to send parcel to a friend urgently, both of us confined due to lockdown. I was able to get a quote, arrange next day collection and delivery within 24 hours. The whole process was efficient and speedily executed. I’ve used this company before, very satisfied and recommend their service.
30/06/20 by Customer Mr C. Rugby Warwickshire.
Good efficient service
30/06/20 by Serela
great service. easy to setup. prompt service.
30/06/20 by Ng london
Very good service at a reasonable price.
30/06/20 by Richard Sanderson
Easy no fuss prompt delivery.
30/06/20 by Frances
Brilliant service yet again. This is the fourth parcel sent through you, and it arrived in three working days down to France. Will certainly recommend you.
30/06/20 by Deborah
Very easy to arrange consignment and swift delivery
30/06/20 by Karine
Efficient, simple to use service.
30/06/20 by Roger & Jan Moreland
Very simple to use & always a reliable service!.. You certainly save money with parcel money!!
30/06/20 by Monir
Used twice now and all great. Collected parcel when they said they would. Easy to track. Good communication with the person I was sending to. Wouldnt go anywhere else
30/06/20 by kazza37575
DHL failed to collect package and claimed they came late afternoon when we were in with all doors and many windows wide open so it was obvious someone was in. This was reported to Parcel Monkey at the time and collection rearranged for next day so final delivery was disappointingly a day late.
30/06/20 by Customer P. Palmer
Courier didn’t turn up. So we Cancelled with parcel monkey. Courier then turned up to collect for the next 2 days. Still waiting refund from parcel monkey !
30/06/20 by Customer
Although my parcel wasnt picked up on the day it was supposed to be, Ill make allowances for this due to lock-down etc. It was picked up the following day, and was delivered promptly to its destination. I was returning a parcel to Amazon, so was just glad to have the help of Parcel Monkey UK. Definitely will use this service in the future. Woulda been 5 stars, but for the delay picking up.
30/06/20 by Matt
STAY AWAY. Totally unhelpful staff with unprofessional behaviour. Paid for international priority TRACKED service, and they say that the tracking/claims timeframe will need to be monitored as we cannot provide an ETA/status update for this at present. They dont give any answers about the location of my shipments or at least an estimated delivery timeframe. STAY AWAY.
30/06/20 by Friend of Ted
Good service would recommend, some of the T&cs need review for example Parcelforce cubing charge threat is scary and unclear.
30/06/20 by Matt Wilson
Everything excellent as always
30/06/20 by Customer
Good service
30/06/20 by Lesley
Quick efficient great value
30/06/20 by Customer
Item collected and delivered promptly at time of National Crisis. Great job.
30/06/20 by Ms Mazur
Excellent service fast collection and easy to access
30/06/20 by Zoe
No problems sending package to Spain. Post office wanted £60! to send box of biscuits got it on here for £15. Great and straightforward.
30/06/20 by Charlie
Great, efficient service for a very competitive price.
30/06/20 by Corey Mcarthur
Love it good service
29/06/20 by Diane
Easy to arrange and fast collection
29/06/20 by Mr. ANTHONY JENKINSON
Easy transactions and tracking. Thanks
29/06/20 by Richard --
