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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,816 reviews.
Easy to use and a good comparison of prices.
31/03/24 by Sue Hogarth
Terrible service, parcel tracking totally incorrect, my package is now stuck in customs for over a week now, (shipped 2 weeks ago). Meant I wasted a flight to Spain, hire car and accommodation. Should have been 3-4 days! Won’t use again
31/03/24 by customer
Easy to use, decent value and rapid, hassle free service
31/03/24 by Neil
Have been using them regularly for over 10 years and excellent delivery service.
Especially with parcel force and ups.
31/03/24 by mr abu Abdullah
As always - perfect service
Booked delivery, picked up and delivered within 24 hours
Can’t fault it ????
31/03/24 by Sue Wiseman
Easy to get prices and to proceed with the postings
31/03/24 by Cameron Teasdale
Very helpful guide when you need a parcel picked up at home and most easy to use.Thankyou
30/03/24 by Irene Ainy
Efficiency, reliability, cost
30/03/24 by Customer
Fantastic service thank you !
30/03/24 by Julia
Courier Express slogan is opposite to what they are doing. I paid for my parcel to be delivered to my place for my own convenience and peace of mind but end up collecting the parcel in the Courier depot. I waited the whole day for the parcel to be delivered only to received a message that I missed the parcel as no one is home. They did not even bother to knock nor leave a note, so unprofessional! I paid for their service for nothing!
30/03/24 by Nathan
I dropped my parcel off on Friday but it was not collected from the drop off shop until Monday. After that all went very smoothly, with regular updates and delivery was on time.
30/03/24 by Roy Darby
Easy service and best price to send a parcel to our son at university. Many thanks. Will use again.
30/03/24 by Carolyn
Easy and competitive
30/03/24 by Rod Cope
Once again a great service. However, we have had an issue with UPS. They slipped up on their procedures meaning we arent sure if the parcel will be delivered. Awaiting more from UPS as they look for our parcel.
The above issue is no reflection on the service provided by Parcel Monkey.
30/03/24 by L Lucas
Horrible . They didn’t communicate properly with DPD who stranded by package finally got it back now need to pay again. No refund or anything. Always book direct don’t trust this company ever!
30/03/24 by Sean
Another straightforward and easy process.
Dropped the package off at my local UPS shop (Bolton) on a Sunday and it was delivered to Ohio on Wednesday - absolutely fabulous service.
30/03/24 by Susan
Why do you not state that there is no pick up or drop off option over the weekend? This delayed delivery by 3 days.
30/03/24 by Lucia Goodman
Picked up on time
29/03/24 by Carol Cooper
what a useless company! keep requesting my details on here but never contact me,, come on parcelmonkey im waiting to have a conversation with you
29/03/24 by GARETH JONES
It was easy to book and a delightful organised courier collected the parcel at the time expected.
29/03/24 by Katie
So easy to send and to track my parcel thank you very much would recommend you
29/03/24 by Mr TREVOR CLARKE
Parcel Monkey is great, instructions clear etc, but some of the carriers leave much to be desired. Evri give you a tracking number, but when you log in, you are faced with a blank page
29/03/24 by Marjorie MacDonald
I delivered the item to the Post Office for collection as directed on 22.03.24. I checked the tracking number yesterday evening to find that the item I had hoped was being delivered in Belgium had been delivered back to an address in Belleek, Northern Ireland. Now it is a Bank Holiday weekend and nothing will be done until Tuesday. Terrible service, absolutely terrible.
29/03/24 by Louis
Brilliant service
29/03/24 by Mrs Smith
i WAS ADVISED OF PROBLEM AND TOLD TO CONTACT.
I have been waiting for a reply to my problem om LIVE CHAT.
I want to cancel order but no means to do this.
29/03/24 by Mr Arthur Nicholls
The experience was painless, I went online put all the details in they asked for. I was able to print of my labels which was great. I was able to drop it off, get a receipt and my friend had her parcel in two days.
Very happy I will use this service again.
29/03/24 by Mrs Patrick
Great. Easy and refunded unused underlay no problem
29/03/24 by julia
It was easy to arrange a delivery and delivered on time
29/03/24 by Sandra
Parcel Monkey always provide great service.
29/03/24 by Jimny
Excellent service as always
29/03/24 by Howard Boyes
The collection was picked up when said and also delivered next day
29/03/24 by Caroline Harbutt
Excellent service. Easy to use and reliable delivery. Thanks
28/03/24 by Matthew
Everything was fine except I made a mistake with the weight of my parcel. Money was taken out of my account without my permission to pay the difference. Not at all happy with this.
28/03/24 by Customer
Excellent easy fast service!
28/03/24 by eBay seller
Easy to co-ordinate. Collected on time. Pleasant personality, and knowledgeable about proceedure
28/03/24 by Bob Hodges
So easy to use for me. New post office staff not so much with regards what needed to be put into the computer
28/03/24 by Alison Taylor
Very good would use again
28/03/24 by STEVE BELGROVE
Use to compare prices but do not buy shipping with them. As soon as something goes wrong with the shipment its impossible to get any feedback. They are quick to respond initially but only to say they will look into it. After that, I never hear anything back and the courier wont talk to me directly as I booked via a third party. I also received a second invoice on top of the original shipping fee from parcel monkey of over £40 claiming the parcel was oversized. If this was correct then I would be ok with it but they are claiming my 20kg parcel is actually 74kg.....
28/03/24 by Tom Barnes
Excellent !!!
28/03/24 by S Locksmith Services
Easy process from start to finish.
Only thing is that it took longer to deliver, 5 or 6 days instead of 3.
28/03/24 by EB
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