We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,208 reviews.
Theyve saved my card number, again. I keep telling them I dont want my card number saved. Ive selected options not to have my card number saved. Yet, once again, as always, they save card numbers. Do NOT trust this company
26/06/26 by Samuel Hyde
Having used parcel monkey previously this was appalling. Sent a parcel to Spain, collected no problem. All paperwork attached to box including power of attorney for customs. Then recieved e mail need power of attorney sent , then another request re sent. Then sent to every e mail address we had or could find for courier Ups and parcel monkey. This parcel has now been cancelled choice destroy or pay for it to be returned. I have had to pay to return it 6 weeks later and now I have to put in a suitcase and pay for 20kg luggage and take myself as easier. Still no response regarding power of attorney. Absolutely appalled. I have requested an investigation . Collection was seamless as always after that downhill. Contact and customer support zero.
26/06/26 by Sharin
Collected on time and delivered on time
26/06/26 by VJSports UK Ltd
I have used monkey parcel company since 2013 as my son lives in Australia never been disappointed always deliver from uk to Australia within 10 days. Will recommend them .
25/06/26 by Customer
Just done exactly what they said,was easier having the choice of royal mail printing off the adress etc as I have no access to printer
25/06/26 by derek ballantyne
My first time consigning non-urgent, non-valuable items (quantity of books) to the US. I wanted a site and organisation that would not make the process too complicated - and who would collect. The process via Parcel Monkey UK was just what I needed and worked a treat! Well Done!!
25/06/26 by Martin Rowley
Easy to use website. Great price. Delivery was on time via UPS
25/06/26 by Buttonboxleics
First time user. Collected when specified and delivered on time, very happy.
25/06/26 by Customer
Delivered late Parcel broken Wine bottles smashed Not sure could be any worse service
25/06/26 by Mr Mark Birch
Fantastic!
25/06/26 by AC
All I can say is absolutely avoid this company I organised for a collection for next day delivery on 19th may never happened finally collected on 21st took out the Insurance policy ring doorbell shows it was collected absolutely fine from my house now 5 weeks later my parcel is apparently damaged and they don’t care who knows where it is I’ve asked for the damaged parcel to be returned to me absolutely nothing there is no contact number for them do not use them is all I can say PM13262429
24/06/26 by Mike
Parcel arrived within 10 days and was tracked efficiently
24/06/26 by Fizz 47
Prompt pick up and delivery
24/06/26 by Susan Fleming
The company i work for wanted to send some office supplies to our Australia division. We elected to use Parcel Monkey and send via Parcel Force. On top of the quoted price we paid for insurance to cover the shipment. The boxes were collected on the 9th of April 2026. 1 of the boxes was lost in transit upon reaching Australia. This was confirmed with Parcel force on the 11th of May 2026. i opened up a claim thinking this would be quite open and shut since we purchased the shipment insurance and the courier had confirmed they had lost it......It has not been simple. First problem is Parcel Monkey reply to your messages once per week so passing on the smallest bit of info is a long drawn out process. They will ask one thing at a time instead of listing all they require in one message. Second problem is they are unable to process any context. For my case they cant grasp that there has not been a purchase of goods its an internal company transfer. We provided a commercial invoice for the goods as part of the shipment info but apparently that isnt good enough and they want to see our bank statements (a little suspect). As of 24/06/2026 I am still waiting for a resolution on this case. The claim person who has been corresponding with me once a week has now completely ignored my messages and is just demanding bank statements or they will close the claim. There doesnt appear to be any channels of escalation and they have ignored my requests for a phone number to speak to a representative directly. Not impressed with this company, would highly recommend people consider using another company especially if you are sending items which you have not sold to someone else. If you package does go missing, good luck getting it resolved and a timely manner or at all.
24/06/26 by Grajohn
All ok delivery took a little longer than expected
24/06/26 by PATRICIA QUINN
Mafe Cruz, was very efficient and professional and resolved my problem quickly,
23/06/26 by Whitewell Products
This was great I was able to track my parcel all the way to delivery in the US.
23/06/26 by Louise Pollard
Very easy to navigate simple pick up and fast delivery to Australia good price too
23/06/26 by customer nobby
Absolutely shocking..took my money never sent any labels and impossible to get hold of without a tracking number which is on the labels..avoid..avoid..avoid..
23/06/26 by Mr Raw
My Parcel Order No: 11271274 was NOT Collected today 22/06/26 From: Unit 1 Westminster Ind Park Rossfield Road Ellesmere Port CH65 3DU ? So Ive had to book another Collection on Order No: 11272666 to be collected tomorrow 23/06/26. So I am owed £9.03 From yourselves ?
23/06/26 by Colin Matthews
terrible company, charge an arm and leg for extra insurance cover, then when item is delivered damaged they take ages to raise a claim then finally stop responding I raised a claim on the 28th of MAY and still no response unable to contact anyone they dont have a phone number or live chat, avoid at all costs
22/06/26 by robert wilson
Amazing
Great service
22/06/26 by THE GENESIS
Parcel collected and delivered on time
22/06/26 by Michael
Booked Parcelforce 24hour, delivered 96 hours later.
22/06/26 by Andrea
Excellent service from beginning to end!! Competitive price, collection next day in time slot stated, delivered within 24 hours.Kept Informed by text/ tracking app. I Always use Parcelmonkey!!
21/06/26 by J Connell
Simple system to navigate, good price and arrived on time. Great.
21/06/26 by Lynda Davis
He arrived on time. Took away my parcel. Did all that I expected. Congratulations
He was courteous too.
21/06/26 by Ms.D
Dont get fooled its cheap . Try direct with the courier as I did . I have send 100s of parcels through this website with one parcel lost and paid insurance for this . 3 months of conversation and they are still avoiding to pay out . They are taking your money from the account without asking for overweight or oversized parcels with no proof of that . My parcel weight was 2.5 kg and they are got me billed for 11 kg .Its your choice but avoid this service for your peace of mind .
20/06/26 by Jarek Iwanczuk
Raised an order and didnt get a label. Sent several messages and used the Chat, but I am still not getting any information, or label. Just an unhelpfull message: Problem - please contact us I have contacted them. Now what?
19/06/26 by Karl Burbage
Exceptional so straightforward to use thank you
19/06/26 by James Dodson
Although they didn’t answer my query picked up and delivered on time
19/06/26 by Reg Rimmer
Used Parcelmonkey for the first time to post a large parcel, process was straight forward and easy to follow. Parcel was collected from my home address the very next day and delivered the day after.
All good, would use Parcelmonkey again.
18/06/26 by Glen Hall
Parcel Monkey, in my experience have been great and very convenient. Once youve entered your package dimensions and weight you are provided a long list of delivery options and prices, which are very reasonable.
18/06/26 by Ray Smith
Able to get a price, a collection/drop off option that suited me and delivery time selected from many options on the Parcel Monkey site. Takes account of your parcel size and weight. Easy to get the label
I needed printed at home and then despatched via a drop off point close to where I live. Once in the hands of the courier it was possible to track the progress and check on delivery. In this instance I sent two parcels from N Ireland to different family members, in different places in England. Both were safely delivered within the times stated as I booked the parcels initially. Great service. Would highly recommend.
18/06/26 by Cheryl Bell
Prices have gone up but its worth the extra for safe, guaranteed delivery .
Ive had 90% amazing delivery with UPS
through parcelmonkey.co.uk.
Thank you
18/06/26 by Tanya Mansfioeld
No collection attempt made. Rescheduled via chat, same thing. Theyre complete disinterested, dont care to figure out what went wrong. Refund promised in 3-5 days, end of conversation. A month later the money still isnt there and Im told I have to click some link hidden in a support ticket to "accept the refund"! Its 2 stars instead of 1 because the price beats direct bookings with couriers. Just a shame it was a complete waste of time!
18/06/26 by Chris Han
Parcel collected on time and was overall surprised at how easy it was to send from home
18/06/26 by Michael Howe
great service , will keep using
thanks
17/06/26 by Customer
Everything promised was delivered on time and without incident
17/06/26 by PAUL MEHRA
Excellent!
17/06/26 by Sarah
