We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on Trust Pilot.
Our average customer rating is: 4.5 / 5 (4.5/5) based on 189,440 reviews.
Excellent service, our parcel was collected when you stated and delivered on time. Unlike Parcelforce that I booked it with first and waited 5 days for them to collect, but they never turned up when tracked it stated attempted collection but parcel not available, which is a lie and they were more expensive.
Will use you for all our parcels in future
14/02/19 by Rosemount MOT Centre
So quick and easy to get a quote then book a collection with your preferred courier, amazing service will always use now.
14/02/19 by Teresam
Excellent service - will definitely use again.
14/02/19 by Paul
Excellent service, great price.
14/02/19 by Customer
Excellent - no hassle - no reservations, I would recommend this company to anyone.
Good price in competitive market
14/02/19 by Abdul MUNAF
I reviewed yesterday and received a stock standard response from "Jack" - Jack obviously thinks Im stupid because he is telling me that the penalty I was charged was for Customs and Duties.... Ummmm, no Jack it wasnt, we paid for our customs and duties but we were charged an extra penalty amount because someone lost our documents and decided to put that our parcel was only worth GBP3 instead of our stated amount of over GBP200. Do you honestly think I dont know that I have to pay customs and excise? So Jack and Parcel Monkey - even though you are only a price comparison company as Jack responded to me, it doesnt change the fact that your response times are appalling, your communication skills are terrible and you do not check facts before replying to messages! And the fact that I can not call or email you but have to keep putting responses on your website or on Trustpilot is terrible. So for anyone wanting to use Parcel Monkey, I would seriously consider whether or not you are prepared to deal with incompetent people at the end of a PC that are not able to check facts before copying and pasting their stock standard responses.... RUBBISH! Rather go direct. In fact, use parcel monkey to find the best price and then go direct to the company you get the best price from because at least then you get a good price and can still deal with people who have the ability to answer you properly if you need answers!
14/02/19 by Liz Major
I have experienced the most horrendous and amateur service from Parcel Monkey that if I hadnt been party to I would not believe. If you are going to use this company I would advise you that you need to have a photo of your parcel with a tape measure showing the exact sizes and also scales showing the weight. You may think this is ridiculous but when you contact the customer services they will not dispute anything without this and when you have already sent an item it is impossible then to get the item back and take pictures with a tape measure! I explained this on several occasions with Parcel Chimp but they continued to keep requesting this until they stated they could no longer dispute my claim without it. My issue arose when parcel force made an error and I was charged an additional charge by parcel monkey of £52.60 due to incorrect size stated on booking the initial cost was only £15). It wasnt parcel monkey fault but they insisted I had to challenge this through them and its here where the complete incompetence of the company started. I got to a point where I sorted it out myself with parcel force who admitted the error and gave me a reference number which in turn the whole thing was explained to parcel monkey and I gave them the reference number to contact parcel force who would explain and admit to the problem but Parcel monkey insisted that they could not move forward without the picture with sizes shown.!!!!! This went on for over a week and finally I managed to speak to Parcel forces MD office and they rectified the problem by dealing with parcel monkey directly. I would warn you that there is no number to contact parcel monkey directly and you have to do it via email which they obviously use tactics which stop you from being able to pursue issues. The service I received was appalling and the company need to have a serious look at their customer service, if I hadnt sorted it myself then I would of been out of pocket by £52. I would seriously advise you to use reputable companies and go direct with parcel force, the cost may be more but you wont receive a second rate service by using parcel monkey.
14/02/19 by Lee Cliffe
Paid for a guaranteed collection, nobody arrived and when asked for compensation - told no compensation would be issued. Why have I paid for guaranteed collection then?
14/02/19 by Max
Excellent service, very quick delivery, would highly recommend
14/02/19 by Cheryl
Had to make several phone calls to determine when/if my package was going to be collected. Parcel Monkey was unable to help and had me call Parcelforce. On the other hand, the job booking system is good, as is pricing. And the parcel was delivered successfully.
14/02/19 by Keith R
Good service and fast delivery
14/02/19 by Malgorzata
Through parcel monkey, it was half price for sending to America compared to going direct to parcelforce website!
14/02/19 by Craig Sudlow
New to the service but I found it very easy to use and saved an great deal of money!
13/02/19 by Customer
Excellent price and easy to use service. Will use again.
13/02/19 by Mark Oldfield.
keep up the good job
13/02/19 by Customer
Parcel was delivered on time with no issues
13/02/19 by Carol Palmer
Great no nonsense delivery, fast and cheap.
13/02/19 by M Jarvis
Excellent service, even when it didn’t meet the company’s criteria
13/02/19 by S Marchant
Second time Ive used Parcel Monkey. So easy - go online, weigh & measure parcel, they offer varied services at different costs. Chose Parcel force 24 which was so much cheaper than paying direct. Dropped off at Post Office, got proof of posting & parcel was delivered by 9.00am next morning. Fab service.
13/02/19 by Ruth
cheaper than Royal Mail and Parcelforce and there will almost definitely be a drop off point somewhere close to you. Great for those bulky ebay items
13/02/19 by Andrew Hughes
Have used Parcel Monkey UK numerous times and have always had excellent service. No reservations with using them in the future and would recommend this company everytime.
13/02/19 by Martine Clayton
Great service - fast and reliable
13/02/19 by Customer
Parcel Monkey in collaboration with DPD A total shambles,inept from start to finish on top of that they will simply lie to you!. This so called company Picked up a parcel from my Mothers address in Bristol to be delivered to me in Barcelona 3-4 working days they said! In their infinite wisdom someone has promptly lost the parcel and didn’t bother to advise me of anything leaving me to wonder what was happening with no communication. Then when I called DPD they initially denied ever picking up the parcel!!!! Until they were given proof of collection which proves they are talking absolute drivel. I move House in 9 days so I have no idea as to what will happen,The only thing I can say to people is use Courier,UPS or any other reliable provider as the ineptitude shown be these so called professionals is laughable,I now have to wait up to 5 days for somebody to check what the rocket scientists have done once collecting the parcel,All this could be yours for £47. SIMPLY SAVE YOUR SELF THE HASSLE GO ELSEWHERE. In addition to the above I’ve just called DPD and spoken to a man named Ramesh who had no idea what he was talking about placed my call on hold then back into a call queue as he clearly didnt have a clue what he was doing, I then waited and spoke with an ever so helpful lady who said we won’t give you any information anyway your not the sender!!!. This has taken THREE PHONE CALLS to be told this ???????? ???????? ???????? let’s all take a moment to celebrate your ineptitude.Complete waste of time as a company.WOULDNT WISH THIS LEVEL OF TERRIBLE SERVICE ON MY WORST ENEMY
13/02/19 by Nick McEvoy
Great service. Thank you.
13/02/19 by Satisfied Customer
10/10 great price great service
13/02/19 by Phil fraser
EXCELLENT PICK AND DELIVERY AS USUAL
13/02/19 by MARK SMITH
Have used this company a couple of times now without any problems.They do the hard work at a very competitive price!
13/02/19 by Jill
Only thing was paying for the return.
Everything else was fine.
13/02/19 by Sanam
Excellent service! Did exactly what it said xx
13/02/19 by Customer
Great job! Precise and timely, my parcel arrived very quickly.
13/02/19 by Customer
30kg box from scotland to Slovakia in 5 days for £22. Can’t better that! Perfect service. Thanks.
13/02/19 by Customer
Collected when they should, tracking updated so able to inform customer of whereabouts of delivery. Good service as always.
Thank you
13/02/19 by Victoria Stradling
My parcel went by Parcel Force and ended up 2 days at a depot in France. I had no way in finding out what happened. Previous times I used Parcel Monkey the service was fantastic but parcel was collected by courier but I couldnt be in for a collection and so Parcel Force was my only option.
13/02/19 by Nick Fairs
Cheap and simple delivery service. I was able to arrange for a dpd pickup to send a parcel to Hong Kong, it was the best price and the application was very simple. Id use this service again.
13/02/19 by Mr E
Your service was efficent am very happy. Collect the item from my home by the time you said and deliver tge item on time. Keep it up good work ????
13/02/19 by Abinet
Easy to use good
13/02/19 by D Review
Fast,cheap, brilliant
13/02/19 by Rachael
Booked - easy.
Courier collected.
Courier delivered.
No fuss, no drama, job done.
13/02/19 by Customer
The advertised time taken for my parcel to reach its destination was "3 - 6 days", however, it turned up later than that, where it took almost 3 weeks for the parcel to reach its recipient. I was also surprised that Parcelmonkey did not warn me of any charges that might have been needed to pay by the recipient, as I was shocked to know that the recipient of my parcel had to, for some reason pay a significant amount of money just to collect the parcel. This should have been warned earlier.
13/02/19 by I'm a legit customer, read this please, thank you
I understand that they are just the middle man and the freight company is ultimately responsible for the shipment BUT the fact that they take over a week to get feedback is totally unacceptable. And I have to chase them in order to get anywhere. I sent my shipment on the 18th of January to South Africa, it still hasnt been delivered and the recipient has been charged a penalty as the documents we submitted with the parcel stating that the goods were worth over £200, was lost and some bright spark put the value as £3 - incurring costs on the other side. Totally unacceptable. And I cant email or call anyone, I have to fill in a stupid form online and wait for someone to give me a stock standard response. Every single response has been started with We apologise for the inconvenience caused. Rubbish do you, you couldnt care less because youre not sorting out my issue.
13/02/19 by Liz Major
