We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 198,657 reviews.
Great price and service. Eventually parcel was sent via parcel force through parcel monkey at a third of the price.
Thank you
19/02/20 by John Corrigan
my parcel got lost and it was only wen i chased it that i found out where it was. Sitting in customs... then i was told it would not be delivered with no reason given. then i was asked to pay for the parcel to return to me. other wise it would be destroyed. i found the service poor and only after a barrage of emails back and forth did i get my parcel sent back to me free of charge with a refund. Customer service needs to improve dramatically.
19/02/20 by Kenneth
Honestly, i have zero complaints, never heard of this company bar less used them, but when RM were quoting me £82 to send a parcel internationally tracked, i thought i would check Parcel Monkey out. Pleasantly surprised with the prices and how easy it was to create the order, pay for it and get all the relevant pieces of paper i needed to put on my parcel. Would use again!
19/02/20 by Kays
Quick and efficient service from drop off in England to delivery in France.
19/02/20 by Customer
Very disappointed with this delivery because I have given 5 well deserved star ratings previously. Parcel was indeed received by international recipient 12 days after collection (6 had been quoted on carrier choice), however the collection and tracking of this parcel was very poor. The carrier company arrived as planned but was a very negative and unfriendly individual, saying that they were not informed the parcel was so big and didnt know if there was enough room on the collection vehicle. There was fortunately but I didnt feel confident about the parcel arriving at its destination at this point. The parcel was only tracked to its English hub prior to continuing on to Europe. The tracking link on Parcel Monkey stopped working once it had been delivered to this hub with no explanation or details. The tracking number I had been left with only tracked to the hub. The recipient was receiving emails to let them know when the parcel would be delivered, I however received no communications and relied on recipient to let me know when it would be delivered.
19/02/20 by GC
Good competitive price sending a parcel to the Netherlands. Easy to use website. Very efficient.
19/02/20 by mary
I have used them several times with no regret. though the last collection was a delay but not their fault but that of parcel force.
Overall, its a good experience always.
19/02/20 by Abdulsalam Bola
Used several times now and service has been excellent.
19/02/20 by Deborah Hirons
This is a fantastic service. Parcel Monkey provided me with the cheapest way to get a parcel from the UK to Singapore - only 2-3 working days!! Fantastic! What is more, I didn’t even have to take it anywhere - it was collected, and delivered to an address in Singapore on the day it said it would deliver. I will definitely use Parcel Monkey again! Thank you.
19/02/20 by Bob
Great experience. Arrived earlier than expected too.
18/02/20 by Customer
Great service, Value for £
18/02/20 by McGuigan Anthony
Excellent service, excellent price jus what i needed
18/02/20 by Mr Darren Smith
Excellent. Service was exactly as described
18/02/20 by Sally
Excellent service!
18/02/20 by Customer Karolina
..... ......
....
.....
18/02/20 by Pete
Delivered in the time frame advertised
18/02/20 by Customer
Better price than directly to the delivery co.
18/02/20 by Victor
Good experience. Parcel collected & delivered on time. Best price. Will use again.
18/02/20 by Karen
Quick pick up and delivery
18/02/20 by Mrs Floramae Griffiths
Your service was good. Parcel Force was rubbish. Played extra for 24 hr next day but took 4 days.
18/02/20 by MR. PETER WELDON
Brilliantly fast service. Easy to use. Excellent. Would definitely use again.
18/02/20 by Karen
I tried to use your chat this evening and would give Deeya less than one star if I was able as she was not helpful at all! I was ignored!! If she was unable to answer my query she could have said and perhaps referred me to someone else but no, she simply didnt respond and left me for 22mins just waiting for a response. So no, I would not recommend Parcel Monkey UK - they have the worst customer service I have experienced for a long time!
18/02/20 by Lesley Ancillotti
Really fast delivery to Spain. Good price too.
18/02/20 by Richard
1st class service
18/02/20 by tony skinner
always satisfied with the service plus a friendly driver collecting also which helps
18/02/20 by Customer creatiques bridal boutique
Label tuck over an hour had to get intouch with parcel monkey to tell them I had been waiting over an hour for my label then they sorted it quickly after that all ok
18/02/20 by Nicola France
easy and cost effective! Good service!
18/02/20 by Customer
Excellent service and cheaper than post office speedy delivery aswell many thanks ????
18/02/20 by elaine maisey
collected and delivered on time at a reasonable price. well done!
18/02/20 by Guest
Still waiting for the return of £459 you owe me after damaging a brand new oven in transit i had insured with you and youve refused to pay out. Over 12 months now. Would not recommend anyone to use this company. Theyve blocked me from adding comments on facebook asking for the money they owe me.
18/02/20 by Tracey Ellis
Very professional and quick
18/02/20 by George Fouhey
spot on service...
18/02/20 by D Merad
Confusing and unhelpful service overall. I booked through Courier and while the Parcel Monkey website stated that collections are always between 8-6pm, I received a text saying my collection would be at 8pm. I used the online chat on Parcel Monkey’s site to advise on how to contact the courier, after which the assistant assured me it would be before 6 and just to wait. After waiting late at work past 8pm, no courier arrived and I received no updates. It wasn’t until the next day that I received another collection text and at which point the courier finally arrived. I won’t be using this service again and definitely wouldn’t recommend it.
18/02/20 by Katie
Worst delivery company I have used. 1st and last time. Used them for Courier collection. Parcel not collected, no card left to prove they had been but website said collected. Got a picture from seller showing me the parcel was still at his address.Then it was up to me to contact Parcel Monkey to re arrange collection to me. So a next day delivery turned into a 4 day( I HOPE), delivery. The live chat was no help. Wanted me to attach the label to the parcel. I kept telling them that I was the reciprient and the parcel was 100 miles away in London!
18/02/20 by S
Excellent, well done.
18/02/20 by CustomerJeremy Barber
Helpful stuff. Able to find the most appropriate site. Easy to use.
18/02/20 by Matthias
Have used Parcel monkey on more than one occasion and have a great service all the time all collections have been on time and no problems with the delivery to allover the country.
we recommend this company and will use again and again.
18/02/20 by Tony
Straight forward no hassle and simple
18/02/20 by Karan Sanghera
Good service thanks
18/02/20 by Customer
Parcel Monkey doesn’t take responsibility for damaged items. I was upset, as I payed for compensation value, in case of damage. My item was an expensive one.
18/02/20 by Mihaela Gheorghiu
