We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 217,466 reviews.
Absolutely terrible they have taken a payment fit the correct weight and size placed and 1 week after they have taken another £51 as well as the £51 postage fee
15/07/21 by Customer
On delivery to the repair shop the item had a broken pipe and I am trying to recover the cost of the said repair it was a bit annoying as it was an expense I was not expecting,I am now waiting for the bill to come in so I can try and claim the broken pipe repair back
15/07/21 by Mr & Mrs Morris
Parcel picked on the date specified.
Arrival was within the time specified.
A first class service from the U.K. to Qatar.
It is the only company we will use.
15/07/21 by Guest
Parcel was returned to me in error and never received refund from parcel monkey. Parcel Force would have reimbursed me had j booked direct with them. Parcel monkey just ignored my request to being refunded and like other people have said on trustpilot I too eventually gave up and was out of pocket to the sim of £22. Will never use again
15/07/21 by ANNE STEPHENSON
Very happy, the price was very reasonable and the website was very easy to use. Would definitely recommend!
15/07/21 by customer
one week and still not delivered. I paid for a 1-3 day service. Completely unacceptable.
15/07/21 by Paul
Excellent service, price and fast shipping times.
15/07/21 by Customer
Nice and easy website to use, dashboard allows me instantly to see and print invoices. Sending a parcel is very straight forward and very simple making everything quick and easy.
5 stars every time.
15/07/21 by Virowall Hygiene
Easy quick, great service.
15/07/21 by Customer
Excellent service . Definitely recommend DPD
14/07/21 by Margaret Hunter
Price to send small parcel was £3.85 1st class at the post office, parcel monkey price was nearly £8.
14/07/21 by Peter
14/07/21 by Mr Garry McIntosh
Avoid at all costs! I paid for a 24hr service, what I actually got was a 5 day service! I was continually fobbed off by customer service and told they had done nothing wrong. I won’t be using them again and will definitely never recommend them.
14/07/21 by Emma Hunter
My parcels have been missing since the 29th June but I am not getting any help from Parcel Monky or Parcelforce. At the moment I am totally disgusted by the way I am being treated as I just keep getting pushed around and getting nowhere. They do not seem to be very keen to arrange a search for my parcels the value of which are nearly £400. I think I will think twice about using this company again. Not a happy bunny at all
14/07/21 by Mrs Jennifer George
Fair selection of quotes. Prompt service. Delivery arrived in Singapore as promised.
14/07/21 by Peter Hagger
I would like to give you no stars if possible. Ive used you for years, but the last 6 months have been awful. You have out sourced your customer service and they couldnt care less. Labels fail to generate and you cant ever sort it out. Always an IT problem and days to tell me it cant be sorted. You cant re-input the labels and want 3-5 Days to refund me. I would avoid at all cost. You were the best, now probably the worst.
14/07/21 by Giles Hopgood
Rates higher than using couriers directly.
14/07/21 by S Krasnozon
Perfect I would definitely use parcel monkey again
14/07/21 by Customer
A very good service, thank you.
14/07/21 by Holly.
Brilliant, parcel delivered on time.at a bargain price.
We sent two parcels from the UK to Spain, parcel monkeys advice was invaluable, the web site takes you through the whole process from customs to tracking its very, very, well put together.
14/07/21 by David
Everything laid out well and easily understood
14/07/21 by Bruce McFarlane
Simple to use and great choice of companies
14/07/21 by Bill arnold
The parcel was meant to be on a 48 hour basis, it actually took 5 days. It should have been a lot cheaper if they cant meet their own criteria.
14/07/21 by Roberto Sarrionandia
On time and straight forward thank you
14/07/21 by jill woods
I was absolutely delighted with Parcel Monkeys service. My parcel was delivered promptly. I was easily able to pay and print all the labels from their online web page.
I would highly recommend Parcel Monkey
14/07/21 by Heather McBrien
Very fast and on time.
14/07/21 by Customer
Excellent service at a more affordable cost.
14/07/21 by Crafty Lady
Brilliant. Took them less time to get a parcel to the United States than Royal mail takes to get a parcel to the next town down the road. Full 5 stars from me!
14/07/21 by JOHN MAINWARING
Easy to book , courier turned up when expected and parcel arrived at destination within times stated
13/07/21 by Barbara Hosking
Good service I recommend
13/07/21 by Mr Berria
On time, tracked end to end, and well priced. Enough said.
13/07/21 by Monty D
On time to collect, delivery took a little longer as it incorporated a weekend; but staff and experience all very pleasant
13/07/21 by Barbara
My parcel is not delivered yet, and it stated 3 days
13/07/21 by Maryam
I run an online business & I used Parcelmonkey for all large parcels.
13/07/21 by Joanne Parrett
Outstanding 5 days to Australia awesome
13/07/21 by TPA
Easy web site to use and tracking through site is very easy
13/07/21 by Les M
I have not had any problems over the years.
13/07/21 by KJ
Good swift cheap service
13/07/21 by emma gee
This isnt a complaint about parcel monkey, this is a complaint against Parcelforce, a customer received one of my parcels today and the bloody scumbags mustve dropped it from 6 feet or thrown it so hard because of the damage to the item inside!!!!! scumbags , dont give a f*** about peoples valuables they just wanna throw the parcels around and kick them or drop them or whatever!!!!!
13/07/21 by Customer
I was able to find the best international shipping rates quickly and my shipment went without a problem! Great service, will be using them for all my future shipping needs.
13/07/21 by Julie Gibbons