We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,496 reviews.
It was great service
08/08/16 by Customer
Had a heavy item to collect from approx 200 miles away. Went on Parcel Monkey website and was amazed at how user friendly it was! No fuss, nothing complicated, all very straight forward and so cheap! My item was collected and the courier already had a preprinted label ready to stick on the parcel so had no fuss. Delivered early the following morning. Faultless. Would highly recommend to anyone.
08/08/16 by Sarah
Thanks for the review Sarah, would be great if you could recommend us!
Great service would highly recommend
08/08/16 by S sayers
Fast,easy and cheap!! Perfect
08/08/16 by Customer Valentina
Parcelforce collection and delivery was convenient and efficient, at a good price through Parcel Monkey. The process for booking is straightforward. Have used Parcel Monkey before and will do again.
08/08/16 by Mr D Robinson
Monkey Parcel provided me with a fantastic service throughout, keeping me updated every step of its journey which is the reassurance that any customer requires when paying for a service, Thank You
08/08/16 by Mrs Ednie
No problems encountered.
08/08/16 by Customer
Couldnt believe how quickly the parcel was delivered.
08/08/16 by Customer
Fast delivery and reasonable cost, but both times the tracking information has not updated at all and caused a problem as I was returning an item for refund and the seller wanted the tracking info first.
08/08/16 by Pete
Great service 5*****
08/08/16 by ROBERT REEVES
Will use again.
08/08/16 by Customer
Always delivered on time, no probs
08/08/16 by Customerjohn
Regrettably I sent a package for delivery on Thursday but took until Monday to be delvered
08/08/16 by William Griffin
Our Response: Dear William
I am very sorry to hear about the delay with your package, we at Parcel Monkey do not handle the goods as a reseller but we can of course reach out to the carrier should it be running late and assist you- apologies for the inconvenience caused
Kind regards
James
Excellent, easy to place order and reasonably priced..
08/08/16 by Customer
Lightening speed delivery and in perfect condition :)
08/08/16 by Customer
Driver arrived on time, delivery was made very quickly and at very reasonable cost.
08/08/16 by Steve Wilson
The boxes were picked up and delivered promptly. Very happy
08/08/16 by Wendy Laing
Good option if youre sending parcels overseas, its much cheaper than Royal Mail!
08/08/16 by Customer
Very reliable, efficient service.
08/08/16 by Angela
Great service as described. Parcel arrived on time in good condition. Fair price.
08/08/16 by L Munro
This is the second and last time I will use Parcel Monkey. Webpage sucks you in with a cheap quote then when you put all your details in you find the first quoted price will increase. Then once I had paid I waited a couple of hours for the label to appear, never came so I had to contact PM via live chat, was told there is a problem with system which is why I didnt get the label, funny cos I had exactly the same problem the first time I used them and was told the same thing. I send 15-20 parcels a week so think I have a rough idea of how this should work, PM you need to pull your socks up if you think you can compete with other sites out there. You just lost me as a customer Im afraid ????.
08/08/16 by David McLean
Sent a parcel to Northern Ireland collected and delivered within 2 days
07/08/16 by Mike Skinner
Our luggage arrived promptly and in one piece
07/08/16 by Customer
Under £10 for return of very large parcel . Took to nearest uplift shop , then text updates to say it was delivered - 1 day service. Refund was in account within the week .
Excellent service at a reasonable cost , with the bonus of dropping the parcel at my convenience rather than having to stay at home . Would use again & recommend .
07/08/16 by janet
Thank you Parcel Monkey for safely delivering my parcels quickly and affordable across the UK and to Europe - huge relief that its easy to do and it works.
07/08/16 by Audrey Ball
Waiting all day for the collection was annoying
07/08/16 by Hayley
Great fast easy service and cheap too!!
07/08/16 by Customer
Pick up was good , tracking all ok but then it wasnt delivered due to not being able to find the address , was then told by the depot that the drivers dont go down small country tracks
07/08/16 by Daniel
Driver never showed up. Wasted a whole day waiting for the parcel to be collected. Phoned Parcel Force who told me they had come round at 2 to pick it up. I was in the whole day, no one showed up. I had to carry the large heavy package by hand to the nearest depot in the rain as I couldnt waste another day waiting for them to pick it up.
07/08/16 by Customer
Our Response: Dear Customer
Sorry to hear the courier you choose on quote engine failed to make the collection, we do not come to pick the items up ourselves as we are a reseller. If they fail to collect please log in to your account and let us know the order number and we will be happy to help.
Kind regards
James
My parcels were split up and delivered randomly over the course of two weeks. Still waiting on my last box... Have contacted customer service, still no response or solution. When they finally arrived, the boxes were all bashed up and some of my books were ruined.
07/08/16 by Customer
Excellent service easy to track
07/08/16 by CustomerR Rowell
good choice, easy to choose a service and speedy delivery
07/08/16 by Customer
Very good quality/price ratio, fast and reliable delivery.
07/08/16 by Customer
Quick easy to follow instructions , collected as promised and basically efficient
07/08/16 by Norman
I had two parcels to send to separate addresses. I filled in Parcels Monkeys form to send a parcel and at the end of which You are invited to send another parcel. Fill this form and you find you have agreed to send both parcels to the same address...... I was advised to cancel the whole order and start again by the only helpful person at Parcel Monkey. I was then charged for everything .... Trying to sort their muddle out has proved impossible. Arrogant Thick , unhelpful. Never again . Find a reliable carrier and stick whith them .
07/08/16 by Harry
Our Response: Dear Harry
Sorry to hear of the confusion here you can add another parcel to a different address once those going to the same address are in the basket, and you are invited to review the order before you check out so you can see exactly what you are booking in. Please let us know the order details via a support ticket if the order was incorrect and we will be happy to refund.
Kind regards
James
The parcel arrived safely overseas and very quickly. Would use again.
07/08/16 by V Ritson
It took only 3 days to receive my parcel from England to Portugal. Very quick and all the staff from DPD were very nice. Cant say the same about the parcel monkey team. Asked for help on the live chat (because the collection van didnt have my complete address) and they didnt do nothing to help me, so I just grabed my phone to contact DPD directly and they came back to my house to collect the parcel.
06/08/16 by Customer
Was very easy to book and all went smoothly
06/08/16 by Customer
I received now confirmation email or even proof of an account. When I realised the date was wrong there was nothing I could do. Paid the full amount and received nothing back. Total waste of time.
06/08/16 by william
Our Response: Hello William
I am not quite sure what your issue is here, please open a support ticket on your account so we can look to help resolve this for you. If it is a case of booking on the wrong date, just log in and open a live chat and we will be happy to help.
Kind regards
James
Our daughter got married in April and moved to the US from the UK and to cut a long story short her birthday arrived in August and she was hyper homesick. We had to get a package to her and because of a late arrival of one item this side of the pond we got her thoughtfully prepared out with only 4 days to spare. Her Mum was very very sad and thought their was no way that Parcel Monkey could get the package their in the stated 4 days. But you know what they certainly did and we shared over FaceTime a wonderful first birthday away from home - this is true but my wife was in tears with happiness repeating thank you Parcel Monkey - you made my daughter and wife very happy so you did us very proud - many thanks.
06/08/16 by Babidge
