We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Great Service
13/04/16 by Raj D
I have used this service only once but it seems reliable. I would use it again in the future if need be.
13/04/16 by Customer
Easy to book and hansel free pick up
13/04/16 by Mandi
Would highly recommend. Fabulous service from start to finish. Thank you.
13/04/16 by Mrs Yvonne Metcalf
Easy to use service my parcel was picked up with no problems and delivered successfully. I was able to track each step of the way online. Very pleased with the website for finding me a reliable and cheap courier will use this website again.
13/04/16 by S Zahid
Very easy to use, happy with service. Would recommend to friends.
13/04/16 by Karen barlow.
Take a week for parcel to be delivery....no good service !!!
13/04/16 by Customer
Have used twice now and couldnt fault them good all round service
13/04/16 by Isobel
My parcel was delivered in time. Online chat with customer service was helpful!! I plan to use Parcel Monkey regular! I hope they can do a phone call from driver when they collect the parcel, it would be great!
12/04/16 by Galyna
Easy to book, get labels and send parcel - and parcel arrive on very good time without any issues. I will use again soon
12/04/16 by Laura Moreno
The delivery was quick, everything arrived safely to my home:) The pick up was really quick too I was really happy for it, because I was ordering from other companies before, but everything went just slow and delayed, so I can say now I am extremly happy with everything!!
I was also satisfied with the price too, and with the tracking service I could check where are my things exactly, which gave me a lot of trust of the whole process. Thank you, going to choose you in the future too:)
12/04/16 by Érsek Adrienn
Will use again, thanks!
12/04/16 by Jeff C.
Very happy did as was told parcel arrived on time
12/04/16 by Customer Christine parry
Parcel was picked up on time and delivered next day as promised.
Very happy with this service and would happily recommend.
12/04/16 by Thomas
My Daughter left her tablet at the holiday camp, we were nearly home after 5 hours when my daughter realised I went straight onto parcel monkey after speaking with parkdean it was my first time using the service it was very easy, we left our holiday on the Monday the tablet was back with us Wednesday so happy as you can imagine Thank you parcel monkey 😊
12/04/16 by Customer
Used them 5 times so far so good just wish theyd give a narrower time window for pick up and drop off!
always pack your items "very well" this defiantly not a blanket rap service! But good for the price!
12/04/16 by Customer
I rang around a few couriers and they were all looking to charge me around £40 to collect a fairly large and heavy package. I booked through parcel monkey, entered the dimensions and weight and was quoted just £12. The collection went off without a hitch and the parcel was delivered when expected.
12/04/16 by Customer
Excellent service. Easy to use and book. Goods transported safely and efficiently. Delighted with the service actually.
12/04/16 by Ellie chapman
Collected on wednesday, arrived on monday, from United Kingdom to Italy.
12/04/16 by Giusy
Really good service and much cheaper than the other companies
12/04/16 by Mustafa
i ordered a pickup . i received no label tried contacting them my password would not work .. i reset it and still not received the email how the hell do i get in touch with them if they want you to sign in to contact them ..and it wont let me sign in have to say i think il continue with parcel to go
12/04/16 by Ben Brown
The web site is very easy to use, the parcel was collected and delivered exactly as promised and at every stage I could see where my package was using the tracking system - excellent service!
12/04/16 by Elizabeth Swan
Very happy with Parcel Monkey. Was easy to use and they did not disappoint.
12/04/16 by Mandi
Excellent delivery to Northern Ireland, arrived on-time and undamaged. Best price by far.
11/04/16 by Andrew
Lost a rare collection of Elvis CDs 65 in total, Absolute s**t !
11/04/16 by Craig
Extremely good service. Very speedy collection and delivery service. Have already recommended to friends.
11/04/16 by Ella Hipkiss
The online booking was easy and the tracking system very handy to have. Parcel Monkey offered the cheapest but fastest service and they delivered. Would definitely recommend.
11/04/16 by T. Bekker
Collection from the UK on Wednesday, delivered to me in an out of the way area in the South of France on Friday - fantastic. Thank you
11/04/16 by Blyth Spirit
Great Service Ive had no problems at all.😊
11/04/16 by Jackie Argo
See title - no comma - refused to colleect item no idea re refund as not received anything!
11/04/16 by Customer
Excellent service, quick and efficient
11/04/16 by P Madeley
Excellent service with much less hassle and cost then going to a Post Office. Have used Parcel Monkey twice now and would not hesitate to recommend them.
11/04/16 by Justine C
Only minor issues to improve are:
1. Forced to print out Delivery label/bar code for DPD collections, not good if you are doing this for someone without a printer etc. Parcelforce colelctions are better as the DONT require this, they bring their own labels.
2. Delivery time was good in practice - BUT the unnecessarily long and overly conservative ETA of delivery by DPD was frankly misleading, and more likely to lead to someone planning not being in when all of a sudden its delivered 2 days earlier.
11/04/16 by AGerundini
Booked a parcel collection by DPD through Parcel Monkey and took the parcel to their collection shop. After 6 days my parcel was still at the shop, uncollected by DPD. Contacted Parcel Monkey several times to report this and eventually, after 8 days, my parcel was collected. I honestly believe that if I hadnt contacted them my parcel would have still been at the collection point. Poor service all round.
11/04/16 by Colin
The courier turned up as arranged but did not appear to have been informed that he had 9 boxes to collect and didnt have room in his van for that many so promised to come back later that day but didnt. This was greatly inconvenient as the sender had other commitments that had to be missed while waiting. Also, the couriers only option for filling in the paperwork about why the pickup didnt happened was apparently to tick a box saying we were not ready for the collection when he arrived. After the boxes were picked up the next day, I tried to track them but the online information was not up to date. On the positive front, the DPD courier in Germany seemed to be on the ball and was prompt and courteous in delivering the our goods after they finally arrived in Munich.
11/04/16 by Helen Gilbert
The delivery was passed to DPD and they sent it to their partner in Spain, Seur who promptly lost the parcel. Then tried to deliver it 600 kms away in Madrid but couldnt find the address! After 2 weeks I managed to get them to deliver it to a drop off point locally as they couldnt locate the post code for my area only to find it was damaged on one corner. I paid for insurance, which turned out to be a waste of money, as they dismissed my claim due as it should have been packed in "large bubble wraps, cushioned with foams, polystyrene and boxed in a strong cardboard box". Amazing as it had been shipped to an address in the UK by the manufacturer, via another courier, damage free already. Parcel Monkey are ok unless you have an issue then forget it. DPD are ok for UK deliveries but when it goes to Spain Seur are complete rubbish in my experience. We are now 3 weeks later and 4 deliveries since and they suppliers all choose to use Seur but they still cannot find our address. Incredible.
11/04/16 by Neil S
Quick, safe and cheap
11/04/16 by Customer
Great service thanks
11/04/16 by N Grace
Time slot for the pick up was very convenient!
11/04/16 by Customer
East to use and great value, cheaper than going direct
11/04/16 by Mr craig staniforth
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