We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,497 reviews.
Terrible service more than once
15/08/16 by Customer
Our Response: Dear Customer
I am very sorry to hear about the delay with the collection of your item, please raise a support ticket so we can contact DPD and see why they failed to pick this up on time.
Apologies for the inconvenience
Kind regards
James
All good, would recommend.
15/08/16 by My name is Tom it has three letters in it, fix your system!
Excellent service, quick delivery to destination , seemless.
15/08/16 by Customer
Sent a 3kg Parcel from UK to India via dpd. The parcel was collected from a local shop in Warrington UK on Monday afternoon, and delivered to its destination in Pune India by the Saturday afternoon (excellent 5 day service).
15/08/16 by Richard Nankervis
Worked as promised.
15/08/16 by Customer
No real information on what was going on. I tried tracking the parcel and got a notification thta there was some problem with pickup - but no proactive notification to me - but then it arrived fine next day anyway In general, bad communications - but it worked OK.
14/08/16 by Phil
No issues everything went according to plan
14/08/16 by Mr Holmes
Excellent service
14/08/16 by Monika
Very very good
14/08/16 by Sally Williams
Very very bad i paid for 48 hour parcel force and got 72 hour with no apology
14/08/16 by J gaut,
Our Response: Dear J Gaut
Sorry to hear about the delay with the Parcelforce service, the time frames are provided by the courier and are a guide only not a guarantee. If you wish to find out more details we can contact the courier on your behalf to see what caused the hold up.
Apologies for the inconvenience caused
Kind regards
James
It says from 4-6 to delivery an item but it took more than a week and the item still in the UK... Sent a birthday present for a 1years old boy and hoped my nephew received it on time but delivering it on time failed !!! So regret using this company I should of sticked with Courier as they never disappointed me.
14/08/16 by Mison
Our Response: Dear Milson
Thanks for taking the time to leave a review, this item has a scan on it to show it arrived in the destination on 11/08 if you track this having been collected on 08/08. This may be held up clearing customs so please continue to track and get in touch if you need any assistance.
Kind regards
James
I had to ship a parcel from Poole in the UK to the South of France. I delivered the parcel to my local Post Office on Tuesday and it was delivered in France on Friday morning. Simply excellent service, affordable and ripe to be used time and time again.
14/08/16 by Peter Meaden
Excellent service from door to door would highly recommend them
14/08/16 by Simon Geoghegan
Fast delivery no nonsense first class business
14/08/16 by Tim Omahony
I wasnt sure about using this company as I had never heard of them, and were aware they were just a middle man. They were cheaper than parcel force, who were the actually couriers picking up parcel. I had to use the online support to change my collection date, which was quick & easy. And my parcel arrived in Brunei 2 days earlier than predicted. Would use again.
14/08/16 by Mrs c
Everything on high standard
14/08/16 by Customer
Got a good price for using DPD. Dropped of at the local drop off centre and watched it being scanned into the system. Thats when the good bit ended. It was supposed to be a 24-48 hrs delivery but was not even collected 5 days later!!! Told a complaint/refund can only be dealt with after delivery (3 days later) but now they dont want to know. They are blaming the courier but talking with a regular DPD driver this is normal from parcel monkey as they withold info for as long as possible. Pay the extra and go direct!!!!
14/08/16 by G Gregory
Our Response: Dear Customer
I am very sorry to hear about this issue with DPD, if they have the order in their system and fail to collect this an error on their behalf. If the item is taken to the shop and scanned in then DPD have this and the driver should pick this up. All Parcel Monkey do is take payment and hand the details over, we do not hold the info as it has to be instantly sent to DPD to arrange collection. Once the goods are delivered we can then speak with DPD to see why they caused the delay and that the item has arrived safely and that we do not need to open a claim in case the item is lost in the DPD network.
Apologies for the issue with DPD
Kind regards
James
Really easy and pleasant experience. Great price compared to going direct to parcel force. Could track each step of the journey. Will definitely use again.
13/08/16 by Andrew Stallard
Except that I could not get to the tracking for my parcel to America, it got there in its own good time, time not being of the essence. My message to your contact reassured me fully.
13/08/16 by Brian Bishop
Easy to use service, went smoothly and tracked so I could see when delivery made! Great!!
13/08/16 by Customer TJones
Excellent all round.
13/08/16 by Elaine
Great service. Used it to post a 25kg box of climbing equipment to my campsite in France. All arrived OK and intact. Will definitely use again.
13/08/16 by Customer
Parcel was to picked up by parcelforce but they didnt turn up on the day. There website then flagged it had been picked up. Contacted parcelforce the next working day via their webform and they told me to take it to the post office which I did. I was then told it couldnt be picked up as my parcelmonkey provided printed label did not have a bar-code on it. Thus then had to pick it back up again from the postoffice and re-arrange the pick-up myself via telephone (passed between 2 phone numbers & 3 different people). Having been in all day I then had to phone them again at 4.30 to make sure they were coming... finally they turned up at 5.20... what a customer service experience nightmare!
13/08/16 by david hopkinson
Our Response: Dear David
I am very sorry to hear about this issue with the collection, we do not employ the drivers to come and collect, we hand the order details to Parcelforce. We advise to contact us as the contract is with Parcel Monkey so we can contact the agents at Parcelforce to rearrange a collection, as we know that unless you book a Drop Off service, the label we give you does not have a barcode as the collection driver brings one. We will raise this issue with Parcelforce as they misadvised on the process here.
Apologies for any inconvenience caused
Kind regards
James
Parcel didnt even get collected untill two attemps of calling to DPD>
13/08/16 by Customer
Our Response: Dear Customer
I am very sorry to hear that this has not been collected, please contact our team via your Parcel Monkey account so we can chase this up with DPD to see why they have yet to pick this up.
Apologies for the issues this has caused
Kind regards
James
As this is the first time use of this facility I have no previous experience to gauge it against. However the process was straight forward and provided a quick, reasonable priced, easy way of sending my package to the USA. I would use them again.
13/08/16 by Dean Welsh
I am so impressed - they picked up my documents and delivered to Dubai UAE on the date as promised - I was nervous as they were quite cheap compared to their competitors - Well Done Parcel Monkey I will use you all the time now.
12/08/16 by AC
All works like clockwork !
Thank you will use again
12/08/16 by S Wilson
Small issue with label, but overall Im very happy with service.
12/08/16 by Matus Krupar
I was really happy with parcel monkey they always get a good price. No hidden costs.
12/08/16 by Customer
Football parcels i guess.
12/08/16 by Customer
Our Response: Dear Customer
I am very sorry to hear the item has been damaged, we at Parcel Monkey do not handle the goods, but I can see the Claims Process team have been in touch in your account and will now step in to assist in dealing with this with the courier Parcelforce.
Kind regards
James
Used parcel force 48, everything went according to plan, easy to use.
12/08/16 by Customer
Would recommend
12/08/16 by Customer
It took them a week to deliver and parcel came incomplete, parts from the package were missing!
12/08/16 by Customer
Our Response: Dear Customer
I am very sorry to hear of this issue, we at Parcel Monkey do not handle the goods, we resell courier services on our quote engine and then the courier handles the actual shipping. I can see you have now opened a support ticket and the team will investigate this for you and update your ticket.
Kind regards
James
Its my second time using Parcel Monkey. I dont remember having issues with my first order, except for perhaps arriving 1 day later, which was fine on that occasion. The second time, while using their partner Parcel Force as the actual delivery courier, my tracking froze on the first day, and parcel continuously showed up as barely collected. Its been an awful time trying to locate it and make sure it arrives in time. It eventually arrived two days late. In the meantime, I was being passed around like a hot potato from customer service to customer service, in between Parcel Monkey (where I booked the delivery) and Parcel Force (who actually delivered the package). All in all a bad, tense and often rude experience with little support or even information provided.
12/08/16 by Darius Groza
I paid on parcel monkey for the parcel to go via parcel force but no reference or labels sent and unable tore access details. I had to then pay through another operator to get the parcel sent prior to leaving country. Unacceptable for no online or phone for customer support
12/08/16 by Bea
Our Response: Hello Bea
Sorry to hear about your issue, the label is emailed as soon as it is ready, and also when you log in to your account you will see all the labels waiting and ready to print on your account homepage. We offer Live Chat support on our website Monday to Friday 8am to 9pm and also email support around the clock. Please log in to your account to find all of these tools readily available to assist.
Kind regards
James
Parcel arrived on time, in good condition and I was alerted to the hour wheh it would be delivered - accurately. Very happy.
12/08/16 by Jenefer Farncombe
Does what it says on the tin. Would happily use again.
12/08/16 by Customer
well organised
12/08/16 by Bailey Brothers
Good price and good service
12/08/16 by Mrs Sandi Latimer
I paid £37 56. two time for the same parcel I email you but got now were. Im sill waiting for a refund
12/08/16 by robert pilkington
Our Response: Hello Robert
We have looked into this and can only see on order on the database against your email. Please go to the help tab and open a support ticket so we can help you with this issue.
Kind regards
James
