We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Only one problem with the tracking number but Nit sure if I had the right one
19/04/16 by jean
As above, enough said !
19/04/16 by Customer
I would thoroughly recommend parcel monkey. It did what it says on the tin,delivery was 48 later as expected. Brilliant service.
19/04/16 by Linda A
Great Service
19/04/16 by Mrs Rungthip Berger
Being an online retailer, we send small parcels all over the world. In the past we have used Parcel force, Fed Ex and other service providers directly, but to send single boxes has been really expensive increasing the overall amount our customers have to pay to get our goods, making it difficult for us to compete with their local suppliers.
Whilst we were initially sceptical about using Parcel Monkey, as it seemed to be the same service at a fraction of the cost, we decided that the cost saving was worth what we thought was the risk. It turned out that we had nothing to worry about. We have reduced the cost of shipping items abroad substantially whilst maintaining the same level of service as before - this is due to the fact that through Parcel Monkey we seem to be using the same freight providers.
All in all it has been a great find for us and we will continue to use this service.
19/04/16 by Phreaky Ltd
Not a good service at all, no tracking information available and delivered to the wrong address in another country. Only realised when the recipient called. Even thought its sat there they wont arrange for it to be collected. Will not be using again
19/04/16 by Matt B
The monkey man did his thing. Thanks. Tweeter.
19/04/16 by K Gray
Usual Parcel Force service at less than one third the normal cost.
19/04/16 by Ross Priestly
was easy to use and parcel arrived as requested. also found good price
19/04/16 by Neil f
All excellent from start to finish.... Best price ever compared to other service providers.....highly recommended
19/04/16 by Ossama Lotfy
Used parcel monkey for the first time and was well satisfied.
19/04/16 by ALAN HOLDSWORTH
Collected on time delivered earlier than expected and professional service men both in UK and Greece.
19/04/16 by Joanne D
Very easy to use, showed great prices, great communication - 100% satisfied. Many thanks indeed ;o)
18/04/16 by Bishy
Customer support is excellent, prices are low, superb service, use parcel monkey everytime I need to send a parcel. Great !!!
18/04/16 by Mr Tautvydas Zygmanta
Easy and straight forward. Top marks!
18/04/16 by Andy Smith Honeypot Cottages
All fine. Gave a cheaper price for a Parcel Force service than I could find using the Parcel Force website.
18/04/16 by Customer
Parcel Monkey provided a good service. A good comparison of companies and rates. My only problem was knowing what exactly to do with the labels I printed. Obviously one goes on the parcel, but is the other a receipt or do I need to do something else with it? Instructions on the labels would be very helpful for somebody like me who only sends the occasional parcel.
Many thanks for a good service!
18/04/16 by Carol White
Parcel (TV) picked up on time and delivered safely the following day for a exorbitant fee
18/04/16 by Duncan
Placed an order with Parcelmonkey. Firstly, the processing was initially delayed - with much unnecessary confusion - because they allow you to input address lines of 36 characters, which they dont allow (35 is the limit). It gets held up and you have to find out why yourself (not easy without ANY phone contact). The situation is now even worse, after 4 hours there is no confirmation even for collection. The onward courier codes they gave us dont show up as valid. Silence from parcelmonkey, no response to email request for clarification. We have found out elsewhere that the collection window is 7am to 7pm - parcelmonkey didnt even inform us of this, or inform us if anyone will definitely be coming. This is a genuinely alarming experience so far.
18/04/16 by MRH
Brilliant service thank you
18/04/16 by Customer
Thanks! Does what it says.
18/04/16 by Vojtech Horna
Quick, cheap and no fuss. Brilliant.
18/04/16 by Kay
1st time user of the service and will use again.
18/04/16 by David Mcinnes
after care customer support is less than useless, delivered to wrong address then took 5 weeks to resolve, no compensation just the usual apologies from agents with no idea.
18/04/16 by Customer
We use parcel force to deliver our concrete products to our customers, and they arrive on time and in one piece.
18/04/16 by Customer
Perfect service would recommend to anyone
18/04/16 by Graham
Good service but item broken in transit. Box destroyed aswell. My advice is pack and wrap your items as it seems no care is taken in transit.
18/04/16 by London Sunshine
Easy to arrange and very reasonable charges. Kept updated, parcel was collected and delivered well within the timeframe given. Needed to use the Chat help service - very efficient . Would definitely use again.
17/04/16 by Customer
Picked up by Parcel Force on time at half the price that sending a parcel through Parcel Forces own sight would have been .Will use again. Great service.
17/04/16 by Brenda Fulton
Super easy, straightforward and for a reasonable price, I recommend it 100%.
17/04/16 by Customer
Really easy to use, great prices, tracking etc. A brilliant service
17/04/16 by Rachel Parker Soden
Very happy. Fast and efficient.
17/04/16 by Customer
Very quick delivery. Parcel in good condition. Just not being able to give narrower pick up window as 8.00 - 18.00. I will use them again and recommend to friends.
17/04/16 by Customer
Parcel monkey worked fine for me.
17/04/16 by Customer
My parcel was picked up on time and was delivered on time, driver was very helpful very impressed with whole process
16/04/16 by Mrs potts
Unable to find out why our parcel is not progressing
16/04/16 by legsperry
Parcel monkey is really helpfull for commercial and domestic users. Thanks for great services 💯✅
16/04/16 by Customer
Easy to use and arrived on day said
16/04/16 by Peter and Pam
Great service
16/04/16 by charmerd
Excellent service and assistance
16/04/16 by Theodora
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