We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Good service with on time delivery, website needs to be clearer.
07/06/16 by Michael Jackson
I had an amazing service with Parcel Monkey, I send 2 big boxes from England to Italy and they arrived in a week! Excellent service! I suggest everyone to use this service! Working well even in Bank Holiday!
07/06/16 by Agnese
Booked for shipment of fragile artwork the day before, working on a bit of a deadline. Easy to use website, reasonable prices, courier turned up and was able to find me despite being in a busy hotel and collected the parcel promptly. Package arrived before I expected and though the driver forgot to get me to sign for it - it was left in my porch - package was in excellent condition. Everything I could have expected really.
06/06/16 by Alex
I used parcel monkey to send a drill to a customer who had purchased it on eBay. I paid for the parcel to be delivered and was told my label should be sent to my email within 60 minutes. However it wasnt after multiple times trying to resend it to my email and being unsuccessful I tried to complain..but parcel monkey dont have a phone number or email address on their website. It then said I had to log in to start a chat with a member of staff however it said my log in details where incorrect, even though Id wrote them down. So no way of getting a refund or an explanation as to what the fu ck the has happened. joke, set of cu nts.
06/06/16 by Zach
Used Parcel Monkey for the first time, loads cheaper than going to the exact same courier directly ? !!
Easy to use & saved a wedge of cash, would definitely use them again if I need to send a large parcel.
06/06/16 by Craggle
Simple easy brilliant service at a fab price, forget the others and use Parcelmonkey
06/06/16 by Customer
This service was really useful. the only problem (common to any other parcel company) is that you dont know the delivery time untill the same day, which difficult the organisation.
06/06/16 by Diego
When they collected the parcel, they failed to tell me there was a problem with the invoice, nor did they send a email or make a phone call. Instead they left the parcel sitting at the depot. As the parcel hadnt arrived after 12 days, I got a little concerned. I decided to email and find out what was going on. I later got a reply to say I needed to rectify the invoice, but they never told me what needed rectifying. After numerous messages back and forth, I thought I was finally there and had send them everything they had asked for. But low and behold, they continue to ask for more. They are now asking for an unsigned copy of the invoice. This has now been 4 weeks and not 4-5 working days as promised. Worst service Ive ever had in my life. Will never ever use them again. Hopeless. Im now going to be turning up in Australia with the clothes on my back due to their incompetence and laziness. My parcel still hasnt arrived!
06/06/16 by Verity Popovic
They do what they say they will do
06/06/16 by Phil
paid for next day delivery, came the day after that!!!!! not notified of any delay - my son sat in waiting for his parcel for two days of his half term holiday. not acceptable - WILL NOT BE USING AGAIN!!!!!!!!!!!!!!!
06/06/16 by Lisa S
I got the Parcelforce service but much cheaper than Parcelforce.
06/06/16 by Customer John
Wouldnt recommend
06/06/16 by Customer
Still waiting for my parcel to arrive nearly a week later.
05/06/16 by Lesley Walker
Ive had a seamless service every time Ive used Parcel Monkey and thats why Im a returning customer.
05/06/16 by Suzanne
Easy website. Very simple to use. Parcel collected as promised so very happy with service. Will use again in future.
05/06/16 by Barann
Good service & fair prices unlike other companies who quote a cheap price & on final checkout say "parcel subject to a remote delivery surcharge of £15"
Good service & will use again
05/06/16 by Wfsupplies ltd
I used Parcel Monkey 4 times and was not disappointed: this service is completely reliable and trustworthy. My boxes have always arrived on time and in perfect condition, I would use this service again and recommend it to anyone who wants to ship parcels abroad and within the UK!
05/06/16 by Prescillia
Keep this up and I will not change carrier
05/06/16 by Carol
Excellent service . Very much impressed . Paper work very simple and not complicated ,courier collected and delivered ( international ) at the said time .First time with parcel monkey definitely going to use again . And not a rip off unlike other services .
05/06/16 by Manju Eyani
Im really happy with the service
05/06/16 by Customer
I booked in a collection of a parcel all went smooth. I would use this company again to find my cheapest option to use for returns
05/06/16 by Karen
Didnt adhere to my instructions which resulted in a package not being collected and an angry customer
05/06/16 by Customer
Very good service on time and the best I have used.
04/06/16 by Paulina
Didnt have any issues
04/06/16 by Alistair McKeown
One of the springs from the item and also one of the pins did not arrive with the parcel, the person receiving the parcel said there was a hole in the packaging so the missing parts must be in the drivers van
04/06/16 by Becky Holmes
picked up on time,delivered on time & very well looked after - perfect,thanks
04/06/16 by Chris
on Friday I sent a package from UK to Germany, my mum got it on Tuesday. Everything was punctual, the one think I don;t really liked they left the package in a terrace (she was not at home)
04/06/16 by Customer
Easy and efficient.
04/06/16 by Customer
Like I said fast and cheap and very easy to book.
04/06/16 by CustomerHDS
I have used parcel monkey 2 times already,they are very affordable,they list all the companies prices from low to high,the items are collected on the agreed day and delivered on the agreed day as well,communication is clear and effective,the website is easy to use and it is straightforward.
I would highly recommend parcel monkey,they have competitive rates,royal mail or any other delivery service such as UPS couldnt offer a better deal,they are by far the best in the market.
03/06/16 by Customer
i had my large bike parcel picked up and delivered from England to Northern Ireland.The whole process only took 4 days.A very happy customer.Thank you
03/06/16 by David
Service is good and reliable.
03/06/16 by Customer
will definitely be using the service again. it is great value, easy to use and had no problems.
03/06/16 by jenny
I have used several companies in the past for my internet retail business and have to say that Parcel Monkey has been the best. An incredibly user friendly site, highly competitive prices and great feedback.
03/06/16 by Customer
Parcel collected 24 May, Destination Italy, After 10 days still no trace of my parcel and tracking number doesnt show anything.
03/06/16 by emanuele musumeci
This review is bad because DPD Made a mistake in copying the address. From the printed label. I ended up making many many phone calls to get this rectified. I was expecting the parcel on the 1 of June and today the 3rd I still dont know when I will receive it.
03/06/16 by Customer
Use Parcel Monkey, choose DPD, perfect delivery every time
03/06/16 by Chris Rhodes
My card was charged £78 for Courier pick up and nobody turned up to pick my parcel up and my money was not refunded. I will never ever use their service again as its a complete rip off.
03/06/16 by Customer
I arrived after the package, and had a little difficulty getting the package. But I was able to get on your web page and find my package and get the tracking number, so I went today to pick it up!
02/06/16 by Gail Grohman
Booked easily. Collected next day. Cheapest option for delivery to the USA. Stuck in customs in the USA, but thats not Parcel Mokeys fault.
02/06/16 by Customer
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