We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
2 days from england to south of France.
Collection and delivery on time.
Tracking parcel use full and the quality of the service for only £14 à 12 kilos parcel its just fantastic. Highly recommended !!!
09/06/16 by Alexandra
You have the worse customer service i have ever known , people dont get back within a working day like you say and when they do half the time they have not corrctly read the question and give an answer they seem to feel is ok and then when you reply back you wait another day to get a response. However what i find very strange looking at the reviews is as soon as you get a bad one like this 4 or 5 good ones pop up around it. To get a true reflextion of Parcel Monkey go and look at their Facebook page and see how many unhappy people make comment on there
09/06/16 by MARK ROBINSON
Wouldnt use again didnt send lable had to chase. Didnt collect parcel at all took it to post office my self so parcel force could collect it from there and deliver. Send email say parcel not collected, didnt get a response
09/06/16 by Julie griffiths
I booked for Parcel Monkey to pick up an item that was needing a next day delivery. The item was a large package and the cost for the service was £120. I waited in from 8am - 6pm as no specific time was available for pick up. No driver turned up to pick up. I messaged them via their site and they informed me that they dont have any phone support so couldnt get in touch with the 3rd party courier company (DX) So my item was going to be delayed. I opted to give them another chance after their live chat staff member convinced me this wouldnt happen a second time. So, i rebooked it with them for the next day. Again i stayed in all day but nobody showed up. They cant get in touch with courier they cant offer any compensation for their poor service even after two let downs and me hanging around for two days waiting for a pickup. bad, bad, bad service. AVOID.
09/06/16 by paul fegan
Great service
09/06/16 by Customer
Within minutes all set, reliable, used it for the 5th time
09/06/16 by steve
Brilliant service from door to door
Thank You
Carol Brown
09/06/16 by Customer Carol Brown
After placing the order, I received an email saying I would receive my labels in 30 mins. An hour had passed still no labels. I contacted customer services and chatted online to an advisor. He told me there had been a problem with the addressed I had provided and asked me to provide again. I provided both again and they were the same as those provided the first time. I asked him to tell me what the problem was so I would not do it again. He said there was a problem with both the sender and recipient addresses and the way he phrased it insinuated it was my fault. When I pressed him further, he then admitted to it being a system error. In my opinion: 1. If there had a system error, then that should have been flagged up immediately. I shouldnt have had to wait an hour and contact the company to find out. If I hadnt contacted Parcel Monkey, I wonder if it would have been flagged up. 2. The advisor should have admitted straight away to it being a system error not tried to blame the customer.
09/06/16 by Elle8
Terrible customer service! I have a business account with Parcel Monkey i send out parcels every other day, and have had numerous parcels go missing, turn up late and I have paid extra for 24 hour deliveries and the couriers have not turned up to collect my items. When these issues are raised with PM no attempt is made to resolve the issue, I just get palmed off with the same reply every time we will chase it up with the courier and nothing ever comes of it! How this company is still running is beyond me. There is a reason why there is no contact number for this company, no way of speaking to supervisors or managers!
09/06/16 by Andy
i couldnt understand when I clicked for parcel force to take my parcel for the rate of £ 51 I clicked proceed typed in the sizes & parcel force wouldnt accept it I had to use another company [no complaints ]but the rate was
£ 98 & yet would you believe parcel force picked up the same parcel they refused to accept I dont understand other than the extra £47 the parcel arrived safe so I cant complain to much I would use again but would like an explanation regarding parcel forces procedures ?
ken
09/06/16 by Customer
I have used Parcel Monkey to send several heavy microwave to my customers via parcelforce 48hr services costing £11.94 per parcel as it is far cheaper than booking directly with them.(for some reason not obvious to me!) The parcels were weighed before dispatching on non calibrated scales and matched the weight on the box. All the units were exactly the same model in the same boxes and the same packing materials inside.The manufactures have printed the gross weight on the side of the box as 29.88kg Out of the blue I received a email informing me that an " Additional charge for overweight parcel" of £11.15 had been deducted directly from my paypal account.The initial email stated the actual weight of the parcel was 58.10kg not 29.99kg as I had recorded it as.When I informed Parcel Monkey that the difference in weights would be very unlikely(the pickup driver would not have been able to lift such a heavy item) and must be an error by Parcelforce they then changed their minds and and informed me the parcel was infact only 0.15grams over weight(Quit a difference!) I then asked for details as to how the additional charges had been calculated and to this day I am still waiting for an explanation. I do not accept this parcel was over weight ,if it was why were the others units I sent not subject to additional charges? Parcel Monkey just fobbed me off and when I became persistent they stopped communicating with me. Be warned !!!!!!!!!!! Jimmy
08/06/16 by Jimmy Coppen
I recently had some fragile plastic Christmas items shipped and the box arrived in great condition on time and the tracking was very efficient. The price was also very good
08/06/16 by Tim's Lights
Have booked several parcels through Parcel Monkey. Really easy to use booking platform, cheapest options and a very responsive customer team. Will use them again.
08/06/16 by Tau Sigauke
Fantastic service from start to finish. Very professional, quick and very reasonably priced. Parcel Monkey are my go-to courier - theyre the best!
08/06/16 by Annie Shakespeare-Bishop
Gave me a clear view of the pricings, delivery times and star ratings of the different companies applicable to sending my parcel the way I was looking for. Then was as simple as following instructions on how to print and apply labels and custom documents from Parcel Monkey, the parcel was picked up from my house at less than half the predicted cost of the post office and arrived in half the time I was expecting too which was amazing for UK to Australia sending. Really impressive experience
08/06/16 by Sar' H
Through Parcel Monkey we choose DPD fantastic would defiantly recommend
08/06/16 by Lynn Astbury
Could you please tell me why I was in Exeter at 7pm having to dropping my 24HR parcel off at the Depot myself because no one turned up to collect?? 45miles each way-3hrs in time and diesel. Any info would be great Many thanks Martin PM4562300 or TH3223188
08/06/16 by Customer
Cant fault the service would recommend and use again
08/06/16 by Dale
They came to pick up the box the date Ive selected, called me 15 min before, gave me a receipt and informed via email on when was the parcel going to be delivered. Exactly a week later. They sent a message on the delivery day and email with information about the time slot in which was supposed to be handed over. No surprises or problems.
08/06/16 by Customer
In my experience, when Parcelmonkey (or their delivery agents) make a mistake, they refuse (without giving reasons) to compensate the customer for consequent damages as a direct result of their mistake. Prospective customers should be warned. As evidence of this I enclose copy of my correspondence, redacted to remove personal details. You Letter Before Action I am not satisfied with your response. The failure of your agent to deliver to my home address was a breach of contract, and I am therefore entitled to damages for that breach. This is a letter before action. Unless I receive from you within 7 days confirmation that you will compensate me for the loss claimed, I will issue proceedings in contract against Parcel Monkey in the county court without further notice. Wednesday 8th June 2016 at 10:22 Parecel Monkey rep. Hello, Your concerns have been forwarded to the courier. However, we cannot offer you a refund for this. Apologies for any inconvenience this has caused you. If you have any further concerns, please let us know. Kind regards, Wednesday 8th June 2016 at 10:13 You Thank you for your response. To assist.in its investigation, my local Post Office is located literally next door to my house, in the xxxxx Marie building. It was open on the morning that DPD chose instead to deliver the parcel to the remote post office in xxxxx. Moreover, I was at home all that day, as DPD had (wrongly) informed me by telephone early that morning (when I telephoned them) that the parcel was out for redelivery to *my home* after their failed attempt at delivery to my home the day before. I make no claim in respect of my staying at home all that day in reliance on an incorrect assurance from DPD that they would deliver there. I do, however, make a claim for the cost of having to retrieve the parcel from the remote Post Office in xxxxx. Wednesday 8th June 2016 at 9:00 Parcel Monkey Rep. Hello, I have contacted the courier company in charge of this parcels delivery they are looking into this at the moment. As soon as they come back to me with some information - I will contact you directly. Apologies for any inconvenience caused but I will do everything I can to try to rectify this situation for you ASAP. Kind Regards Wednesday 8th June 2016 at 2:28 You In case it isnt clear, my complaint.above relates to the transaction a few days ago, not the one in February. DPD refused to.act on my complaint, arguing correctly that my contract is with Parcelmonkey, as they are merely your agents/subcontractors Tuesday 7th June 2016 at 18:43 You I am the customer and also the recipient in this transaction. On.this occasion, your agent DPD attempted delivery only once (without notice) and, instead of trying a second time, decided to deliver it to a post office 6 miles from the delivery address, from which I had to collect it. First, it.does not.say on the contract terms that they will attempt delivery only once Second, the nearest post office to me is in the building next to my house, some 5 metres from me, at xxxxx, not the one chosen by DPD in xxxxx The costs that I incurred in having the parcel collected were €28. Please refund. Tuesday 7th June 2016 at 15:33
08/06/16 by Laurence G
GOOD COMMUNICATION ALL THE WAY
OLA DAWD
08/06/16 by Customer
I sent a package of 17 kg from uk to Italy, all ok.
07/06/16 by Customer.A
Waste of time and money....
07/06/16 by Customer
This is the second time Ive used parcel monkey and yet again no problems at all. Just selected the service I needed paid via PayPal- wrapped the parcel and the next day along came the collector and that was that ...no dragging it to the post office to be told that its either to big or the price is out of this world....
07/06/16 by David Hicks
Very easy process and good value
07/06/16 by Nick
Great, very easy to use and as expected
07/06/16 by Customer
Easy to book parcels in and £50 cheaper than Parcelfore to Italy!
07/06/16 by Mr Ramsey
I was a little sceptical of the service offered for the price quoted to ship 4 wheels to Sweden but gave it a try , pleasantly surprised with the first rate service and communication , plus a really fast delivery from door to door .
I will gladly use again when the need arises .
07/06/16 by Chris Boyle
parcel to Pakistan delivered within 4 days at a mega low price
07/06/16 by Mr adrian astle
Excellent service. Happy customer
07/06/16 by whitij00
Arranged collection, it was urgent so paid a premium for 48 hour collection and delivery. One week later they hadnt collected. Followed up politely on online chat support team, though this was a major problem for me. They re-booked the collection, one week later still nothing! Ended up demanding a full refund. Customer service was blaming courier but two failed pickups without ANY communication must be down to them, Parcelforce makes mistakes sometimes but Parcel Monkey has a 100% failure record. Youd have better chances leaving your parcel on the street and hoping your receiver finds it by accident.
07/06/16 by Tomas Sheridan
Worked seamlessly.
07/06/16 by Customer
would use again ,cheap BUT very efficient and arrived no problem
07/06/16 by PAUL
I was recommended by a friend to this website , you really do get the best prices for sending parcels abroad. Always use this website
07/06/16 by Lisa Anne Sutherland
Competitively price and delivered to NL within agreed timescale. Would definitely use again.
07/06/16 by Customer
Fantastic service and excellent vfm
07/06/16 by Customer
Customer is extremely pleased that I managed to get a parcel to Hong Kong in 3 days brilliant service
07/06/16 by www.woodlandspares.co.uk
DX couriers were 4 daysate picking up my parcel. Parcel Monkey cant offer compensation
07/06/16 by Customer
So far I have used these guys on 2 occasions and not had an issue with delivery service.
My only qualm is with the fact the Parcel Monkey have no direct customer service line, strictly only contactable via email ( on the assumption they get back to you, which in my case they have not). If there contact methods for customer services was more efficient I would happily give them a 5 star rating.
07/06/16 by Tiger Steel Fabrications
Fast, sharp and cheap!
07/06/16 by Romeo
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