We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,797 reviews.
I wanted to get a kindle to Narvik, Norway, with a small time window as it was for a friend who is running through Scandinavia. It was there, at the local tourist office, waiting for her 6 days after it was picked up from me, incl a weekend. Perfect.
07/09/16 by Siobhan Urquhart
Parcel was picked up from my office. Was nervous as never done this type of delivery before but was same day pick up and straight to destination.
07/09/16 by Customer Joanne
So simple and easy to use, parcel collected within the hour, Parcelforce did there own labels and delivered in under 24 hours, Cheaper than Parcelforces own site
07/09/16 by MR MARK SHALLCROSS
No fuss, fast delivery. Thanks!
07/09/16 by Madeline
Easy to use. Parcels were collected on the agreed day although they arrived one day later than expected.
07/09/16 by Cristina
Use these guys a lot to send and receive car parts and theyve always been spot on
07/09/16 by missperditaalice
Firstly I was sceptical due to Parcel Monkeys cheap rates, but some friends tried it and had a good experience so I used it as well and was positively surprised. I used the international delivery service with a pick from home and while the cost are outstandingly low, the delivery was extremly uncomplicated and fast. It is even cheaper than taking a package as luggage on a flight and less stressful.
07/09/16 by Natalie
Excellent services and great people!! Quick response to any query!! Lowest price on the market!!! Thank you verry verry much!!!
07/09/16 by ZUZU ALEXANDRA
It is fantastic
07/09/16 by Customer
This was the first time that I have arranged a courier collection. I was pleasantly surprised how easy it was. Would definitely recommend
07/09/16 by Jayne
Good service and good value.
07/09/16 by Customer John H
from time of booking parcel monkey to delivery of gifts to friends in NZ was 6 days excellent service
07/09/16 by loose
The website works well and the price however unsure if parcel force are to blame here bit I dropped parcel to go to Austria to Milton Keynes drop off depot (parcel force) 22-8-16 and the end user STILL hasnt got it and its now 7-9-16 and the tracker says its being held at depot in Austria. WHAT OS GOING ON?
07/09/16 by Glenn Millward
Our Response: Dear Glenn
Very sorry to hear about the delay with your Parcelforce shipment, sounds like they have an issue. Please raise a Live Chat on your account so we can get this fixed for you or continue to liaise with our team as I can see they have posted details on your account on the delivery with the carrier.
Kind regards
James
Excellent service as normal
07/09/16 by Jed Florex
I have used Parcel Monkey a few times and never had any issues. Parcels collected and delivered with no problems. Great service and will definitely be using them again
07/09/16 by Anita
So easy and straightforward, more than happy with this service. Will definitely use again.
06/09/16 by Gilly
40% off price and parcelforce pick up from my house.
Why would I want to walk a mile to my post office, stand in a queue and walk a mile back home, and pay more for the privilege.
06/09/16 by Colin
I completed my request online. Printed labels and took the parcel to the post office! It was delivered in perfect order to the recipient! Thank you to parcel monkey it was so easy!
06/09/16 by Customer
I had a road bike delivered from a friend living in the South of England. Reasonable price but not as cheap as some others. Quick delivery with no damage at all which is the main thing.
06/09/16 by Ant
Easy service and fast delivery
06/09/16 by Custom
Asked for next day delivery, the service did exactly as advertised.
06/09/16 by Armstrong Mechanical Services ltd
Easy to book online with an efficient service.
Parcel was collected rrom my place of work, with a clear tracking facility.
Will definitely use Parcel Monkey again. well down.
06/09/16 by Mr Stefan Ilnyckyj
Really good service and great costumer service.
I will use again this service!
06/09/16 by Cristina
Order was picked up on time, quick and clean delivery! Price was very good.
06/09/16 by Emiel
I wanted to send a small item to my Son who is travelling in Peru, Parcel Monkey quoted me 4-6 days for delivery, which I thought was reasonable for the cost of £27. Oh how wrong I was. ! It is now day 12 and despite numerous contacts to PM via email, (there is no other way of contacting them.) I have no justifiable answer. The incompetence began when they told me they attempted a delivery the item and it was refused ! when I asked them what address they had attempted delivery to, they told me my own home address in UK, even though that address was not on the label - How Does that Happen ?? I of course, fear the worst and dont hold out much hope for the item reaching its destination. How do I get compensated / refunded, I have been told I cannot make a complaint until the item is delivered. Its a joke ! Which I find far from funny. September 20th update: Still no sign of the item, my son has been hanging around at the address now for weeks, waiting for this. They claim they attempted delivery and left a card yesterday (19th) but there is no sign of a card, and the reception is open 24 hours and there is always someone there. They said they will make another attempt today - watch this space.
06/09/16 by carole Barnett
Our Response: Hello Carole
Apologies for the issues you have had sending an item to Peru. We do not handle the items as we pas your booking on to the courier you select from our quote engine. Please get in touch via the Live Chat and we will be happy to contact the courier to help resolve this issue and you can email complaints to [email protected] if you wish and this will be looked into.
Apologies for the inconvenience caused
Kind regards
James
No probs at all
06/09/16 by Anna
I am totally satisfy, I was delivered in 2 day from Glasgow to France (Normandy). And I was informed of the delivery at every time.
Best value
06/09/16 by Customer
Only issue is with Parcel Monkey system taking a long time to transfer the data to the Parcel Force systems, which makes it hard for the depot personal to accept the parcel.
06/09/16 by Customer
The service was nice and quick. I ordered the collection a day before and the packages arrived 3 days later. No problem, just need to well package your things.
06/09/16 by Marion
I followed the tracking for this parcel online and was amazed that by the evening on the day it was picked up it was already in Cincinnati, with an attempted delivery the next day. My son was not in and arranged a delivery at another date but Im still in shock at how quickly this was delivered.
Everything arrived safely with no damage.
Im very pleased.
06/09/16 by Jill Strachan
Thank you. Good service.
06/09/16 by Mr Bradbury
Picked up quicker than expected, delivered faster than expected. Spot on!
06/09/16 by Pete
Did not get the service I purchased.
06/09/16 by Steven Simpson
MY NAN BREEDS GOATS
06/09/16 by Marc
Ive been using the services for the last few months, and I sent out around 10 parcels, most of them abroad. The support is very quick and helpful. Im happy about the service
06/09/16 by Emil B
Great service and delivery. Thanks
06/09/16 by Louise Mohammed
I m happy with this service and satisfied
06/09/16 by Customer
Our boxes have been completely broken, half of the things we carefully packed have been destroyed. So far I cant find a customer service contact number to inform parcel monkey. Very disappointed.
06/09/16 by Laurence Axworthy
Our Response: Dear Laurence
Sorry to hear your item has been damaged with the carrier you chose on our site, please log in so you can raise a support ticket and the claims team can step in and assist.
Kind regards
James
Thank you for getting my box to Turkey.
06/09/16 by Ann Jackson
I was pleased by the DPD quote for express delivery 3-5 days, but alas, a week has passed and the parcel has not yet been delivered.
06/09/16 by Customer
