We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
They delivered my package
26/04/16 by Customer
email me for the full story B LIVELY & SONS LTD
26/04/16 by brian
Really impressed with every element of the customer journey. From the ease of booking and the low costs to the speed of collections and tracking facility.
Nailed it.
26/04/16 by Alistair Taylor
I like to use Parcel Monkeys website as it is dead easy to use and modern. The rates generally are quite competitive and their service suits my business nicely. However, when something goes wrong with a delivery these guys, I am sorry, are utterly hopeless. Here is just one example: So far, the courier has managed to deliver a parcel abroad to the wrong person. I wont bore you with the details here as this isnt Parcel Monkeys fault but what is Parcel Monkeys fault is the fact that after over 1 month of asking, Parcel Monkey are still contacting the courier for more information. We have demonstrated the parcel was delivered to a parcel shop abroad and signed for by a totally different person. That parcel shop was closed on the day of alleged delivery. To date I have asked Parcel Monkey 3 times in writing to make a claim without answer. ...the saga continues without answer and a Small Claims sadly looms.
26/04/16 by Zak Taylor
Good resource for sending items particularly large ones although it can be a bit fiddly. I received a mail to tell me another one would be coming (in 1-2 hours) with the label to print off. This did not arrive so I had to go back to the site to find it in my account which slowed me down somewhat. Also the PM reference does not track on ebay so again I had to hunt for the Parcel Force ref but got there in the end. Have used a few times now and will probably do so in the future.
26/04/16 by PETER L
Great service. Items were collected and delivered on time with no hassles.
26/04/16 by Customer
Tried Parcel Monkey for the first time for an overseas shipment. Good range of carriers to choose from, good range of prices. Easy to book, easy to print out paperwork, and easy to track the package. Would definitely use again.
26/04/16 by Ewan Jackson, Essex
Great service item on time A+
26/04/16 by Shaun Mawhinney
great value!
25/04/16 by Alan
Easy to use, plenty of choice, highly recommend
25/04/16 by Mr Alan Heyes
I have used these guys a few times great service every time. Picked up on Tuesday and delivered in New York by Thursday all for £24 you cant go wrong with PM. Highly recommended!
25/04/16 by Steph Waters: Peach Branding
We clad this parcel with hardboard, strapped tightly and arrived in a terrible state. Must have been thrown around en route!!! Abysmal.
25/04/16 by Customer
Once set up, (5mins) worked like clockwork, mines was a pickup from a vendor, who had to print the label, all worked out well. Very competatively priced. Item arrived undamaged and on time, i will definately use again...soon
25/04/16 by Shaun AB31
Not used a delivery site before I used this thur a recommendation service was easy when I asked for a assistance in the live chat very informative I am well pleased with the Seville and the price was very good!!
25/04/16 by FIRST TIMER
Excellent service...fast and efficient and at a good price
25/04/16 by mr. david robson
Great service!
25/04/16 by Olaando
The driver did not turn up on the collection day and there is no phone or contact no to be called to find out what happened. Email sent to Parcel Monkey to return back the money but there was no respond until now (more than 2 weeks). I got very angry as Parcel Monkey was not honest as the services were not rendered, even though payment was completed.
25/04/16 by Rosita Hassan
All went according to plan, everyone very helpful
25/04/16 by Customer
belive it or not used the same service offered at post office only this is cheaper and collected aswell on time to suit with Parcelforce, Fantastic Service last few times
25/04/16 by Sue
I sent an 8kg box from uk to USA, it arrived in the stated time but upon arrival the box was ripped on the corner and not in the best shape. Fortunately nothing was missing from the contents
25/04/16 by Customer
Very quick and smooth service...
25/04/16 by Abhi
Easy to book and a good price
25/04/16 by JAMES KEEPING
Everything went smoothly.
25/04/16 by Customer
Parcel label took almost a day to arrive...
24/04/16 by Customer
The item I sent went via Parcelforce. To say pathetic is an understatement. I clearly labeled up the package FRAGILE, HANDLE WITH CARE, 18.5 KG and it was wrapped up four times with bubble wrap. When it arrived to the destination item was dented and broken form based. Nothing against Parcel Monkey more to do with Parcelforce. Not happy what-so-ever! :(
24/04/16 by Chopper
I would recommend this company to any one they are cheaper and convenient
24/04/16 by Customer
Cheap, easy to use and efficient. Cant fault service received
24/04/16 by Curns Curnow
would buy again
24/04/16 by FB
Having used them a number of times I cannot fault them at all.
24/04/16 by Customer
We were surprised that our parcel from the UK to the USA arrived so quickly! Couldnt have been better! Great service.
Tip: It would be handy if you could provide an estimate of the pick-up time...
24/04/16 by Manja Dolan
Amazingly easy, I have recommended it to all my Etsy friends, a few are now using. Everything was so easy to set up, and it did exactly what we needed at an amazing price. Thank you
24/04/16 by Moonlake Designs
4 days to grace , no issues again 😠thanks guys n gals
24/04/16 by Sugar Cain
I paid for next day delivery but you didnt deliver until the day 3 .
23/04/16 by Mark Seymour
This website is really easy to use and links you up with the best deals for deliveries. Cancellations work no probelm too with quick refunds. Wouldnt hesitate to recommend.
23/04/16 by Timothy
Great service would you again
23/04/16 by Customercelia banwell
very easy transaction excellent service
23/04/16 by J stokesley
Very impressed by the service: very fast and everything (i had 6 boxes and 2 suitcases shipped!) arrived safe and undamaged. I would definitely use it again and recommend it! Just one note: Is it possible to implement the collection 1-hour time frame among all the companies? I would be willing to pay an extra for that!
23/04/16 by Customer
Fast efficient service. Excellent price.
23/04/16 by Anthony
Fantastic service, just as expected, parcel arrived very quickly. No problems whatsoever
22/04/16 by Customer
Parcel Monkey did not another courier today, despite someone having waited in for the whole 9am - 6pm collection slot we were given. What adds insult to injury is that the collection was for a birthday present. I have now been told by the robotic live chat assistant that they cant compensate me in any way.. i had asked if they could expedite my delivery since the are now unable to collect the item until after the weekend. However I was unhelpfully told they are simply a reseller and not the actual service provider. My advice is to avoid like the plague.. Better to go to the actual service provider as Parcel Monkey takes no responsibility for the service they are offering at all.
22/04/16 by Radha Davies
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