We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
3 times cheaper than Royal mail quote I got. I messed up and forgot to put the right postage label on. Shortly after courier picked it up (from my house! So convenient) a polite guy called and sorted it out in seconds, no extra charge and very personable. Parcel safely arrived in record time. Couldnt fault them in any way. Excellent!
14/06/16 by Izzie
Had to send a pack to Netherlands. Price was good and it was easy to use arrived wen it was meant to happy customer
14/06/16 by jon
waiting for parcelforce to collect all day - still no one arrived. You go with parcelforce direct - tracking says out for collection. Ive waited all day so far - and tracking just says advised - parcelmonkey say that they have up to 5 days to collect - even though its due for collection today! AND ive paid for 24 hour delivery - they are a load of rubbish! This is the second time this has happened - the last time using parcel monkey and DX - NEVER AGAIN!
14/06/16 by Rich Moore
I will use and recommend you guys to others, just fantastic! Parcel Monkey are great.
14/06/16 by Katie Brooks
Hi. It had been now over 2 weeks and the parcel is still in the UK, not in Spain. This is not 3-5 days as written on the homepage. Please contact me on 07848066822
14/06/16 by Nathalie Jennersten Gill
Our Response: Dear Nathalie
Sorry to hear about this issue, please log in to your account and open a support ticket where our team will contact the courier for you and see what the issue is.
Apologies for the inconvenience caused by the courier
Kind regards
James
Did not collect when originally booked, did not even tell us & had to be told by Client. Once re booked ok but took much longer that expected to get goods delivered
14/06/16 by Opus Ltd
Really fast reliable service definitely use again
14/06/16 by Customer
found the service very easy to use and it provided several options.
14/06/16 by Customer
Ive used Parcel Force via Parcel Monkey twice now to ship parcels to Hong Kong. Parcel Monkeys prices are less than half of what the Post Office wanted to charge me (1st parcel = 18.8Kg;, PO price = £350, Parcel Force via Parcel Monkey = £118). In both cases the parcel arrived very promptly, within 4-5 working days, and I was able to track it online. I heartily recommend Parcel Money (at least Parcel Force) and I will be using them for my own international shopping going forward.
14/06/16 by Paul Cowden
Been using Parcel Monkey over the last 12months, never had a problem, does exactly as it says on the tin...wouldnt hesitate to recommend them to anyone.
14/06/16 by Cheryl
I was very dubious about using this service but after years of paying through the nose for parcels to reach my brother in Denmark I searched for an alternative. The parcel was collected from home within two hours and delivered in three days and all for less than £15 - truly amazing.
14/06/16 by Alison Lovell
The service I received was quicker than anticipated, reliable and fantastic value for money! Will definitely use Parcel Monkey again, and highly recommend them!
14/06/16 by Kim Houareau
Five star service highly recommended home pickup and delivery excellent.
14/06/16 by CTAIG
First time Ive had a parcel collected from a private address and delivered to me; with parcelmonkey this couldnt be simpler. Very simple booking system and its done. Large parcel 135cm long 14kg collected from Wales to Scotland.
14/06/16 by Garry B, Scotland
Really quick delivery! Will use again ????
13/06/16 by Anne
To be honest, I was sceptical of using a service like this. And the fact that Im not normally one to leave reviews on anything is perhaps testament to how impressed I am with this. Ive been sending some random shaped things, and the ability to put dimensions of the parcels to get a variety of prices was a big help to me. Courier has arrived when they said they would on every occasion and parcels have arrived in perfect condition. If youve never used a service like this one, or if like me you are new to regular despatch, this is very much the service for you.
13/06/16 by Phil
Where most other courier comparison sites charge a lot more for delivering to the Highlands, Parcel Monkey found me couriers with truly affordable costs.
Very pleased with the services provided.
13/06/16 by Chris Millard
Really appreciated the options offered to me on the website which made choosing easy.
Chose to drop the parcel off at a local drop off point, and it was delivered in the Republic of Ireland a couple of days later with no problems whatsoever.
Received an email a couple of hours or so before it was delivered, letting me know a time slot, and the recipient received a text too.
Would definitely use again.
13/06/16 by Colin
The website was very easy to use and generated a good selection of options and prices.
13/06/16 by Rod
Very impressed by the service received. It was collected within a 1 hour slot and delivered in France just two days later. Will use again.
13/06/16 by R Mehmet
Very easy to use and found the right carrier at a good price very quickly. Next day collection as well.
13/06/16 by Customer
Very happy with, will be using again
13/06/16 by Phil
This was a breeze from start to finish, very user friendly in all aspects. The prices are incredibly reasonable. You are kept informed of collection and delivery times to the hour. A great service. Cheaper and easier than taking luggage by plane.
13/06/16 by Lesley Everley
Cant believe how fast you delivered my grandsons birthday present to Singapore for half the price of Royal Mail. Parcel collected from me on Wednesday with a time slot so I didnt have to stay in all day, and delivered following Monday. Great service with lots of updates. Will certainly use you again. Thank you
13/06/16 by Gill Thurgood
Seems like a good service but when sending parcels to Europe using the Royal Mail you have to wait a while for the labels to be printed which seems slow.
Overall the service offered by Parcel Monkey seems very good.
13/06/16 by Mark.
Collected on time great service
13/06/16 by Wozza
The parcel arrived in good timing, but took a little longer than promised.
13/06/16 by Customer
Job done. Booked in / collectedl
13/06/16 by d corbett
I have always had very good service via parcel monkey. the only exception was when i sent a parcel to indua the documents which had to be sent with the parcel were not very well explained (by the shipment company and hence the parcel monkey) which caused delays of 1 week and about 6 emails. In the end the parcel was delivered by DHL, though i had paid for a cheaper service.
13/06/16 by M Moonis
Will definately be using this company again, excellent service and so quick:-)
13/06/16 by tom blackman
I have used Parcel Monkey four times. The first three experiences were great. No problems, great price, no complaints. When things go wrong though, be prepared for a world of pain. The company has a very very cheap customer service facility. You cant even speak to anyone on the phone. They lost a parcel of mine and due to the nature of their business do not have to take blame for its loss. They simply forward your parcel via different couriers to get you the best price. They can then simply blame the courier for losing your parcel. I would just pay a little more and go direct with the couriers, save yourself the stress. You will find similar comments about their customer service in other reviews.
13/06/16 by Mark S
I got a better price than going straight to shipping companies. Great! My only suggestion (and this is to all courier compnies in general) is that they ask you to print the labels. Why cant the courier company print the labels?
13/06/16 by Customer
Good service will use again
13/06/16 by Bedford Steel Fabs
The service was wonderful in every respect. It was Sunday afternoon and I had to make an express delivery to Greece before leaving town. I left the parcel to be picked up at the friends house where I was staying. I was kind of worried because I hadnt used Parcel Monkeys services before and I wouldnt be there if anything went wrong. Also I was not able to print a label but just taped a hand written note of the details sent to me via email. There was no problem whatsoever, the parcel was picked up on time and was delivered at the end of the week at the recipients hands. And the price was just great! Based on my first experience with them I will definitely use Parcel Monkey again and would recommend it to anyone.
13/06/16 by Theo
Really easy to use and everything went really well. I paid online, printed the label and just dropped my parcel at a post office. It was very speedy and saved me the hassle or queuing/researching for a cheaper price as it offered me the best options from the start!
13/06/16 by Customer
Brilliant service from start to finish! Very happy and will definitely use again in the future.
13/06/16 by Anna McNaught
Ordered parcel force 48 hour delivery - its now five days after it was collected and it still hasnt been delivered. This is unacceptable, I left for Italy one day ago, and if it were delivered on time I wouldnt have been stressed about my belongings going missing whilst I am out of the country. I dont return for another two weeks so I had to PAY EXTRA to have it delivered to a neighbour, the earliest date is in two days - a WHOLE WEEK after collection. Never using this service again. Unacceptable.
13/06/16 by Charlotte Hawkins
Our Response: Dear Charlotte
I am very sorry to hear of the delay with Parcelforce, Parcel Monkey do not handle the goods so I am sorry to hear about this issue. Please raise a support ticket or Live Chat on our account and we will be happy to look into what caused this delay and help further.
Apologies for the inconvenience caused
Kind regards
James
Sent a toy to a friend in Poland in a rather large box. It got there undamaged and was signed for successfully. What more can you ask for. However, the drop-off shop in Nantwich just left my parcel on the shop floor though, (for how long, I dont know), and it potentially could have been stolen. That was my only concern!
13/06/16 by PhilBuck
Large parcel weighing 25kg - was able to use parcel force 48 delivery through parcel monkey - could not fault service and cost at all.
13/06/16 by Simon
Thank you for your service , my parcel was send from uk and revived in Irland in two days very good thanks lots 😀
12/06/16 by Karim
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