We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
I will use them again in the future.
09/05/16 by A. Belleville
The fact that they are maybe a little cheaper than the rest, doesnt mean that they dont have to deliver the service you pay for! We moved from one country to another and hired their services to send some boxes. the day they have to come to pick them up they didnt come, and they didnt contact us at all to let us know. We have to waste a whole day waiting for them.. We tried to contact them but it was impossible. We sent them many messages in the only way we could, through their website. They didnt reply at all, and next day, they didnt come! We were flying the day after and it was a very stressful situation. We send them messages again, and the only thing they did was copying and pasting a text from their website, so basically they ignored us.. Thankfully a friend of us made us the huge favour of taking all the boxes and taking them to his place, so we needed to change the pick up address. We asked them and of course it took them couple of days to reply, and they said we couldnt do that because the price may change. UNBELIEVABLE! So they dont do their job, and they dont give us any solution whatsoever! We had to cancel the order, and do the whole thing again. We ask them for a compensation for all the inconvenience, for our time, our friends time, the gas of his car (this was in London, so distances are really long), etc.. They ignored us once again and never replied to our complaints. The best thing, is that on top of it, when the boxes came, one of them, a plastic one, which I bought for 16£, came broken.... VERY frustrating, this companies which offer services for cheaper, think that they can treat you like you dont have any rights and ignore you.. Aaaaand now they send me a message saying that our boxes were heavier (I doubt it because we weighted them all before sending), and they took 28£ from my account!!!
09/05/16 by Maria
Great cheap easy service, would definitely recommend
08/05/16 by Customer
There is one item missing within the box. Unacceptable
08/05/16 by maria eleni siafara
Delivered a large caravan awning some 300 miles to the door weighing 20kg for £11, good value.Customer reported no damage;would use again.
07/05/16 by Carol Tweedie
How can a company get so many things wrong? Firstly, no e mail arrived so I was unable to print out the labels for my package and had to contact customer services to arrange it. Secondly, the package was to take 2 days to arrive meaning it should have arrived today. Parcel Monkey have no idea where my package is. Thirdly, the tracking number failed to work. finally, I was unable to telephone Parcel Monkey because none of the staff have access to a phone. Advice? Go to a reputable company and leave this Mickey Mouse outfit wither away.
06/05/16 by Paddy Shephard
Important parcel sent on 2 day service to Germany through dpd. Inaccurate information from their website and it appears that the service is 5 days and wont be delivered in time. They have shocking customer service, they couldnt give a toss, provide evasive answers, blame others and have a passive wait and see attitude. If you need something done - go direct. I would avoid these guys like the plague, because they simply cant or even worse, wont help when things go wrong and it really matters. OTHERS have mentioned Watchdog and Trading Standards?
06/05/16 by Stuart Ralph
very easy, very quick would use again
05/05/16 by Customer Mrs Veronica Bond
I contacted the PM support team before sending a MAC Book Pro to overseas. PM support team confirmed if it was fine to send overseas. Ended up package is returned because they said Laptop is unsafe to fly which I appreciate but why the support team provided the mislead information at first place. will never use this company again.
05/05/16 by Chun Wong
I was so happy how fast my large package got to Miami and with no complications! I only wish I had of discovered their delivery service earlier as I had sent many parcels prior directly with the courier companies and paid nearly double of what I had paid with Parcel Monkey - they definitely get the best rate. Highly recommend Parcel Monkey.
04/05/16 by Sharon McK
My envelope containing really important documents was collected last Friday on a 3 day to Dubai. Its now Wednesday afternoon and no sign of it. Tracking information on the website is out of date and inaccurate. Chased this morning and was messaged saying its due for delivery today. But later the tracking info showed it left the UK only this morning! Ive been holding for 20 minutes to chat to someone. No phone no to call. If your package is important, pay a bit more and deal direct with the courier company. A regular courier company would have delivered mine 2 days ago. This is dreadful!!
04/05/16 by Nigel
Service was spot on and easy to use
04/05/16 by Customer
Super quick with fair prices. Perfect if you need to send something ASAP. ++
03/05/16 by Customer
We were not aware of approximate time for collection and delivery. So we had to wait day long not sure of when the parcels would be delivered or collected. By any chance, we miss the parcels , it is difficult to track.
03/05/16 by Customer
This is the third time I used them , no problems , excellent service , very reasonable
03/05/16 by Customer
Very efficient and reliable compqany. No hesitation in recomending or sending with your company in future
03/05/16 by Siobhan Quinn
Quick, efficient, cost effective and delivered on time.
03/05/16 by Customer
Excellent door to door service
02/05/16 by Paul Finch
My parcel for daughters 21st wasnt picked up - I had to contact them - for £50 you do expect some level of service - finally picked up 4 days later - I am still waiting for an email detailing what happened with the non existent pick up - the parcel is still in this Country and not New Zealand - just checked the status of my parcel 5 days after pick up and it is still in the UK - what did I pay all that money for - I think it is going to New Zealand via a slow boat to China if of course the boat ever leaves the dock - I know it takes a person almost 48 hours to get to NZ - so wondering why my parcel isnt in customs holding there instead of here - very very upset - my daughter has had no cards from her family or gifts - as they are still in a sorting centre in the UK
02/05/16 by Customer J Hartley
Great sending options with a variety of services and prices, much cheaper than the Post Office. Would have given 5 Stars, but it took until the following day to generate a label and not within the hour or so after booking as it said! The parcel was going to Germany and the online chat (that seems a good service) did not sort this problem initially when they said they had. Would definitely use the service again and hopefully be able to give 5 stars next time!!!
02/05/16 by Customer
Parcel Monkey are a great company to use to find the cheapest option to send a parcel, whether you want it collecting or for an even cheaper option, dropping it off. It compares prices and more importantly is easy to use, and gives you access to check out the status of your parcel. The prices are great. Highly recommended
02/05/16 by Adrian.
Sent a very heavy parcel 16kg nearly 1.5mt long. Collected by Parcelforce next day, delivered within 48hours and I paid half the price I would have paid by taking it to the post office. Excellent.
02/05/16 by sisial y mor
Ive used Parcel Monkey several times now and found it incredibly quick and easy to find the best service at the best price.
Would not hesitate to recommend to anyone with parcels to send!
01/05/16 by S.D
Father forgot important medications when travelled to Spain . Arrived safely 3 days later as promised by Parcel Monkey
01/05/16 by Customer
Perfect service.
The complaint below, "Weekend," isnt accurate. There is no separate email with the address label, at least for me ordering on a Sunday, but if you go to your Dashboard" yo can print out the address label. It is there. A bit confusing, but the label is there. The savings for me sending USA to Scotland, $42 DHL website versus $23 PM, were amazing. And they pick it up from me as opposed to my having to take the letter by the DHL franchise. And the worst you can do is save (for me half the price) and still drop the letter off at DHL already with a label (as opposed to having the clerk enter it there, wasting more time). The worst you can do is save (one-half).
01/05/16 by Clayton Vernon
excellent as described would always use
01/05/16 by Mary Husband
As above, nothing more to say😊
01/05/16 by Big Bri
First and last time I use them !!! Ordered parcel force 24hr service on Sunday and told label would be emailed within 1hr - nothing Then when I tried to contact no help or support on weekends !!! No phone contact and no online chat So long and short ok if you dont require any help and if you do stick to mon-fri. No label ever emailed and finally managed to get label hours after taking payment not good for a 25hr delivery
01/05/16 by Jillian Bowditch
This is the second time I have used parcelmonkey. I sent a birthday parcel to Texas. Customs document easy to complete with clear instructions where to place it on the parcel. It was picked up from my house and delivered on time, tracking link provided in an email. So much easier than taking it to the post office. Thank you.
01/05/16 by Sue Spencer
Parcel arrived safe and sound in a little more than the estimated time. But I was concerned the whole time because the tracking messages were so confusing. For example the label arrived and was printed in the evening and clearly the drop off shop was closed at that time. Early next morning before I had even had chance to drop it off, a tracking message reported that the parcel had been expected in Southampton but had not arrived! It took a somewhat circuitous route to its destination, all the time reporting that your parcel is on its way back to you which was very disconcerting. I think all these messages are automated and I can only assume that the service predominately deals with returns so messages are very generic but most confusing if they dont fit your circumstances. However I will use them again as the price is very reasonable and things seem to be treated well and arrive safely at their destination.
01/05/16 by Jean
We weigh and measure all despatches honestly and accurately. This particular despatch was in our standard sized cartons. Three weeks after despatch and 2 weeks after delivery you send us an additional charge of over 30%. This is not right, unfair and means we will never need another quote
30/04/16 by Keith
No problems parcels arrived as promised good condition. Bravo!
30/04/16 by Customer Vincent Butler
Showed me various options. Chose DPD, which was cheapest and gave flexibility of drop-off points as well as excellent tracking. I was able to advise recipient of their 1 hour time slot. Delivered on time.
30/04/16 by Mr Joe Homer
They had the fastest European service I could find to send important wedding docs, they got from NI to Croatia in 2 days :)
30/04/16 by Jill
What an excellent service you provided me with couldnt have asked for more will most certainly use again thank you.
30/04/16 by Brian(Glasgow)
The website is awesome and very simple however my package arrived ripped to pieces (I used parcel force).
29/04/16 by Customer
Excellent service, but surprised to know that the package was left outside the door at destination without any information very quietly and without taking any signatures of receipt. The receiver only found the package when they opened their door to go out.
Otherwise it was good
29/04/16 by Mr TarIq Shafiq
Easy drop off and tracking. Great prices!
29/04/16 by Customer1
Very good service. Did exactly what it said it would
29/04/16 by Customer
There should be a help desk more useful and able to react quickly to the issues.
29/04/16 by Backrack
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