We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Order and collected same day, very competitive in price.
29/04/16 by Customer
paid for 48 express service for collection and delivery on 21st april, 29th april my package has still not even been collected!
29/04/16 by Customer
wasnt specific that a Saturday delivery wouldnt be done said would deliver in 24 hours we expected that to be the next day saturday
29/04/16 by Customer
The first collection by Parcel force from work was missed because they turned up earlier than expected (check of the parcel force website says they could pick up anytime from 7am!) Parcel Monkey didnt spoecify collection times - Im not at work till 9. In addition, they didnt email me the label until about 8:30am! Rang Parcel force, they said theyd recollect Monday, they didnt, checked PM website carefully - recollections are supposed to be booked with them, so did that on Tuesday, and finally got collection Wednesday - but this time they emailed me the label AFTER the parcel was collected, so it left with the old label on it. All up, Parcel Monkey are probably OK once you get used to them, but you need to check your email every minute for the label to arrive, and they have no phone support at - also, once they assign a courier, its definitely worth checking with them when they are likely to arrive!
29/04/16 by Guy27
Its an amazing sevice hassle free and very reasonable
29/04/16 by P Potts
No label emailed within the hour that said. After sending emaile for label a label with no bar code was sent next day. I sent email but recieved no reply. The driver could not scan so had to take it without a receipt. After 3 days another driver came to pickup the parcel. By the time the parcel was delivered i was loosing hope of ever reaching the distination. it got delivered eventually but never again I use this service.
29/04/16 by HRM
Good overall service but the list of resticted items is MASSIVE!!!!
28/04/16 by joe slimm
Excellent and easy to use site i have used in ages. Thanks so much for your help and easy to use site.. much appreciate it and highly recommend this site... Thanks...
28/04/16 by Jamie Leybourne
Excellent service Thankyou
28/04/16 by Customer
No problems, very easy, cheers!
28/04/16 by Tom Waterman
Commercial invoices and other documents for an international parcel came in a format that would not print. This was a serious problem. In the end I had to print a screen shot of the document and hopefully that will satisfy customs. I wouldnt use PM again because of this.
28/04/16 by Customer Phil
Cheaper than any other parcel couriers I found. Paper work easy and parcel delivered in good time. Value for money.
28/04/16 by Mrs. Barbara Rowlands
Fantastic service and much cheaper that direct with the courier
28/04/16 by Ben
I used to think parcel monkey were a great way to send parcels abroad as I had already sent 2 parcels over the past two years. Everything had gone smoothly and my parcels were delivered to their destination without a hitch. Or so I thought! I recently tried using them again to post a third parcel and on logon I got an on-screen message saying: "Account On Hold Unfortunately your account has been placed on hold. Please contact us for more information." So I contacted them which raised a ticket. After it took them 8 days to come up with a proper response, this is what they came back with: "Dear Sir/Madam, I do apologise for the delay Regrettably we have had to close your account due to heavy losses on the Carrier shipments youve been sending. We appreciate that you have not been mis-declaring the size and weight of your items, but the local depot has taken the decision to surcharge all of your items due to their size and the volume you are putting through. This has resulted in us incurring heavy losses and has left us with no other option than to cease to accept further bookings Please accept my apology for this situation, unfortunately the decision to surcharge your items at Carrier is out of our hands. Kind regards, Jason" This is completely ridiculous! They are effectively saying that because they chose to pay a surcharge to the carrier, which they shouldnt have to, my account would need to be closed! How about they point out to the carrier that they must honour their quote and not pay a penny more than that? I am offended that they would choose to inconvenience their customer AND incur "heavy losses" rather than dispute the additional charges. By the way, I had not been informed of any of this. It was only AFTER they closed my account that they said "oh yeah, heavy losses, had to close account, sorry." Well, sorry parcel monkey but Im not sorry. You should know to defend yours and your customers rights, plus to keep customers informed and appreciated.
28/04/16 by Danae Panayiotidou
Easy to use, very efficient, lots of options. Opens up a lot of possibilities on future trips! Will definitely use again! Loved being able to drop off at Post Office or to have the parcel collected!
28/04/16 by Karey
Very happy with everything from my end of the chain as the sender.
Not heard anything to say otherwise from the delivery point!
28/04/16 by Harry Gowdy
Came on time, within the 1-hour slot that was projected - great collector - didnt mind 2 flights of stairs ... boxes were delivered within 2/3 days to a remote part of Ireland as required
28/04/16 by Clive Spenser
I was worried about the cost of sending a large heavy bathroom unit back to Amazon. It was cheaper and easier than imagined
28/04/16 by Jo
Works well. Easy to make a booking and better prices than elsewhere.
28/04/16 by DaveK
Never had anything but a positive experience using ParcelMonkey. Their web interface is fast, simple and intuitive - even on a mobile phone - making getting a quote and arranging a collection childs play. On the odd couple of occasions Ive had issues with the courier collecting, ParcelMonkeys online help staff have been polite, courteous and solved any issues quickly and to my satisfaction. Given the grief I have had using certain other delivery companies who shall remain nameless, its refreshing to be able to have ParcelMonkey handle any issues and queries on your behalf, so you dont have to spend half an hour on hold to a call centre. Top company and will continue to use.
28/04/16 by Steven
Great prices. Excellent service. No problems
28/04/16 by Richard Horey
Sending a critical package via the Parcel Monkey operation was as smooth as anything.Very reasonable pricing, fast pick up and deliver. Highly recommended.
28/04/16 by David, Swaffham
Worked great to get my three large parcels delivered quickly. Thank you.
28/04/16 by Lauren Pots
They came on time with the printed label
27/04/16 by Maria
professionally thanks
27/04/16 by Customer
I was nervous if my package would get through, unlike some other companies which have lost and refuse to listen the customer. Have used this company twice and service is fast, friendly and nice.
27/04/16 by Bilal M.
The parcel was collected and delivered on time
27/04/16 by Customer
fantastic service highly recommended to all!!!
27/04/16 by John Tsolkas
Good, cheap, easy and fast, although the box arrived a little broken.
27/04/16 by Customer
never received the parcel. messaged several Times on live chat and no answers. i am really dissappointed.
27/04/16 by Patricia garcia Culianez
Very pleased with Parcel monkey ,fast delivery and they gave me the best price for big parcel shipped abroad.Will use them again in the future.
27/04/16 by Petya Birant
Good efficient service from start to finish. Great value for money service.
27/04/16 by Customer
Very easy to book and the cheapest quote I received. Item collected from the UK on a Monday and in Canada by Friday the same week. Great service.
27/04/16 by Victoria
The delivery was on time altough the box was damage and you could clearly see what was inside
27/04/16 by Customer
Parcel picked up on time - tracking up to date - delivered when we requested. Very easy to use service.
27/04/16 by Nicky Chowne
easy service and half the price of Royal Mail. Great communication.
27/04/16 by Barry Linnard
Managed to get a very cheap delivery quote for Parcelforce through this site - cost was £35 but on their own website Parcelforce would have wanted £48!!! It all went smoothly, item picked up and delivered well by Parcelforce. Cant fault them, will use again
26/04/16 by Christine Foldau
Very easy to use, as someone whos never booked a courier before. Very easy to then track parcel. Would use again
26/04/16 by R & P
I have wasted thousands of pounds over the years sending things by mail, especially when using signed-for services.
One parcel was 30 kg and was picked up from my parents address in the UK and delivered to Denmark, with signatures needed all the way, for only 17 pounds.. it arrived 2 days later.
An incredible website and highly recommended.
26/04/16 by Neil Coulthard
After my parcel was sent to the wrong address, not even the same county. All I have received is copy and paste replies about looking into the situation. At nearly 2 weeks I am still waiting. No reply, no acceptance, no service. Customer service is a inconvenience for them. Dont bother, they are shockingly awful.
26/04/16 by Peter
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