We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Collected on Monday, in Dubai by Thursday, excellent!
13/05/16 by Loriana Cester
Fairly easy to operate - not sure if price the best available. With all delivery services so much depends on the individual that turns up at your door. We currently have an excellent Parcelforce man so they get our business.
13/05/16 by Jerry Judd
I booked a same day courier service. This was by far the best price I found, and I couldnt fault the service at all. Very impressed.
13/05/16 by Joe
good service, done what they said they would with no problems.
Used them a few times now always the same service.
13/05/16 by Customer
Excellent service, best courier site Ive used
I recommend parcel monkey
13/05/16 by Daniel barrett
I used this service for the second time, excellent and hassle free
13/05/16 by CustomerDaiApy
l found the company website very easy to use and l think it is good company but the only negative side of it for me it was that when l received the boxes there were a bit too broken and quiet open.. l havent lost anything fortunatly so l will probably use this service again! l would suggested it to use strong cartoon boxes and make sure that all are quiete well closed.
13/05/16 by stefania
Very good service pickup and arrived in Italy ok 👌 fair price. Thankyou
13/05/16 by Customer
Second time Ive used them. Would use again. Fast and reliable.
12/05/16 by Paul
Having used in the past....great. I had a large order a customer needed next day. Ordered a 24 hr service but it was never collected. Contacted parcel monkey who were unwilling to upgrade to a Saturday delivery so I could get my customers goods there on time. If anything goes wrong with this company....be warned, your on your own!!!
12/05/16 by Jon
Id never heard of Parcel Monkey until I Googled cheap shipping services. I had a suitcase-full of clothes to send to Denmark and PM quoted me less than £17 - far less than I expected and it was even collected from my door. It had to packed in a box - the suitcase was not acceptable - and it reached its destination five days later. Excellent service.
12/05/16 by Janet
Fast, reliable and the parcel arrived safe and sound! Just perfect! Many thanks! I will use Parcel Monkey again!
12/05/16 by Ms Kemeny
Excellent service. Will definitely use again.
12/05/16 by Dale Brothers UK Ltd
We have had the majority of orders collected and delivered fine, but when there is an issue (Parcelforce not collecting etc) they are not very helpful in their responses. Eg, "we will rebook the collection for tomorrow" instead of calling the courier to find out what is going on.
12/05/16 by Customer
48 hour parcel force tracked service worked perfectly
12/05/16 by Paul Harris
Parcel arrived safe and sound in Italy on time. Only had a few problems entering an Italian address in the online form.
12/05/16 by Customer
Really happy with all my recent experiences. The site is easy to use and the prices competitive.
Good quick delivery with problem free tracking
12/05/16 by Redmagster
Used this company to send 2 parcels through parcel force. They lost 1 parcel & I am still trying to get my compensation of £200 from them, they are trying their best to get out of paying asking me for proof of collection & when Ive rang parcel force they said proof is on the website of collection times & tracking, sent this to parcel monkey who now asking for it on headed paper! ABSOLUTE JOKE OF A COMPANY stay well clear
12/05/16 by Mrs c cole
Website easy enough to navigate but Parcelforce not only failed to deliver their 24 service but, one week later, havent responded. The most expensive delivery option failed completely. Id hesitate to use them again and would think twice about Parcelmonkey if its partners are so poor.
12/05/16 by Stewart
Efficient service. No bother
12/05/16 by Customer
this is the couriers to go with
12/05/16 by Customer shahid sabir
Really fast delivery, good price, would 100% recommend
11/05/16 by Customer
This company is awful. They failed two another courier on three separate days. Each day I complained and they rescheduled collection for the next day only to find that they never came. Worst of all is that You have know way of contacting the courier company to find out what went wrong. Shocking service, awful company, never again will I deal with these monkeys!
11/05/16 by Gregory Vukman
Good choice of couriers and reasonable prices.
11/05/16 by Roger Blair
What a waste of time....book with the courier direct. If you use them the courier wont deal with any problems direct as the contract is with this joke of an outfit. Also dont believe anything they state on delivery days on their website....the worst is Parcel Force....what a laugh...7 days to the Philippines...they failed by two months! I had to send another parcel by Courier in 5 days. They wont give me any refund or anything....never use again!!!!!
11/05/16 by John
I will certainly use this company again
11/05/16 by Chaucer
They make other couriers look 2nd rate...5 star
11/05/16 by Dennis Luckett
I had previously experienced a few problems with using parcel monkey. A failure to collect meant completely rebooking a collection and a wait for reimbursement but my latest experience was a better service without any problems
11/05/16 by D Thomas
Super site,quick,easy navigation.
11/05/16 by Andras
Top notch service at an affordable price
11/05/16 by P ANSPACH
Good experience at a decent price - bang on time 24 hr pick up & delivery
11/05/16 by Kenneth Dixon
having waited in ALL day and been let down by another parcel delivery company (who shall remain nameless but Austrian folk singing comes to mind) - I sought refuge in Parcel Monkey and was not disappointed. Collection point very local and transaction was smooth and slick. Before I could track the parcel, it had been delivered and signed for. Happy days!
11/05/16 by Wickfield
Fab service collected when it was supposed to very Easy
11/05/16 by Laura jane
Never had problems always on the time
11/05/16 by Customer
Dear People,
All turned out very well. Thanks a lot for the excellent service.
Best regards from Amsterdam The Netherlands!
Patrick
10/05/16 by Patrick O
Everything as you would want. Picked up Friday in the UK arrived Tuesday - no probs with package and item working fine (electrical). Cost extremely reasonable and live help online to change pick up date 10/10
10/05/16 by destanny
My company uses multiple couriers booked through several sites. In this instance the client we were shipping to provided incorrect delivery details - not our fault, nor that of Parcel Monkey. Parcel Monkey immediately on being informed of this took the view that they were not willing to help redirect or recover the parcel - which is frankly nonsense. To that end I would not recommend using this company - and I certainly will NOT be doing so in future. I am in process of seeking legal advice to recover the loss we have incurred due to their refusal to even accept additional payment to ensure the return or delivery of the parcel. You have been warned.
10/05/16 by John
I must be mad. I think to myself "Maybe theyve improved, lets give them another chance". I had 5 consecutive collections not show up. Different courier services were used and I refuse to believe 3 different carriers were at fault. Its parcel monkey. I just tried them again. Lo and behold, two more consecutive non collections. Yes they refund, but the time wasted is incalculable. Please use another company otherwise you will lose time. And increase your blood pressure unnecessarily.
10/05/16 by Ibrar
If something gos wrong your on your own. If you manage to talk to a monkey on their contact us site. You will be hanging around for an hour inbetween each contact and then all you get is apologies. I was on my laptop all day and still never got an answer to what i should do. USELESS
09/05/16 by dirtyboybob
Hi all If you dont want to have the worst courier experience just prevent them.....after they couldnt delivered my item I wanted it back as it didnt happen they literally disposed my parcels....VERY frustrating, this companies which offer services for cheaper, think that they can treat you like you dont have any rights and ignore you..
09/05/16 by Gabor Salamon
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