We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
My parcel arrived in Cyprus really quickly. Very pleased
17/06/16 by Ms Barbara Javanpey-James
I highly recommend Parcel Monkey. The shopping experience is basic and efficient, and the printable label is generated very briefly.
17/06/16 by Youssef
it is whats on the can
17/06/16 by kt
Can recommend their service safe and relaible even when content is fragile!!
17/06/16 by Customer
England to France shipping that went very well. Delivered in 2 days as stated.
17/06/16 by Barbara
NEVER ever use this company...like ever. The do not have a phone number and when something goes wrong they just blame the courier!! I have never seen a company that cannot accept responsibility. I wanted a parcel collected on 6th June to send to Jamaica and I waited in ALL DAY and nobody came to collect it...it wasnt until 8th that someone actually came and collected it. i paid for a 3-4 day delivery and here I am on the 17th June and my parcel has still not arrived nor can anyone tell me what is going on... My partners birthday was on the 10th June and was supposed to be made a part of a surprise party.... a week later still nothing all they keep saying is they will contact the couriers and let me know...... I am completely upset that i even used parcel monkey as i had seen some bad reviews but so i could save a few quid i thought i would give them a try. Now i can CERTAINLY say IT IS NOT WORTH IT! I dont even know where my parcel is and the tracking system they have is a shambles much like the whole parcel monkey uk website!!! dont use them might aswel just use Courier or someone else directly. All i want is my parcel back and a full refund... not happy one bit this has caused so much stress i hope this review helps someone!!!
17/06/16 by Mashama Pearce
EVERYONE STOP WHAT YOU ARE DOING AND DO NOT USE PARCEL MONKEY!! They are crooks! I had my item completely lost by Parcelforce who ADMITTED to me THEMSELVES that they had lost it, because I had phoned them myself. Parcel Monkey said that they had to wait to hear back from Parcelforce to acknowledge the outcome, however this is what they said to me everytime I contacted them! Which by the way you can not contact them properly anyway because they have no telephone number!? Why would you trust a company that can not even offer a simple contact telephone number!? Parcel Monkey have not been back in contact with me regarding my case and I have NOT received my claim or even a refund! So as far as Im concerned they could have made the claim and kept the money! One things for sure though, theyve certainly kept my refund! A TRULY dishonest and terrible terrible company who should not be operating. You are better off just going direct to the courier themselves, whose prices are virtually the same anyway and have piece of mind if anything goes wrong.
17/06/16 by Alex
Our Response: Hello Alex,
I am sorry to read your review and would welcome the chance to look into it further.
If you could make contact with us via Live chat and mention its because of this review and the issues you have faced one of our support agents will look into this and pass the details on to a senior member of our customer support team and the relevant Director.
Kind Regards,
Matt
Very good service timely, easy to use/track and pleasant collection staff.
17/06/16 by Customer Liz Riley
The driver delivered my parcel to the wrong address around the corner. I had to go and find it myself. But it was quick !
17/06/16 by Justin Murphy
Our Response: Hello Justin,
I can only assume that happened as no one was home at the time of delivery.
Picked up on time and delivered late due to no fault of Parcel monkey.Held up by customs
17/06/16 by Cuian Allenstomer
Hi Cuian,
Thank you for your five star review and understanding in why the item was delayed.
Kind Regards,
Matt
Looked around and this was the best price. Quick and easy to use. Minimal work on my part.
17/06/16 by Stevoir
Easy to book, unbelievable price, delivered on time,!
Notified when delivery would take place.
Will be using you again for sure....
17/06/16 by OSN
Wow parcel from Cornwall to UAE in under 1 week.....fast, efficient and very easy...just what is required on this busy life. Thank you
17/06/16 by Karen
Find you the cheapest and best courier service. Tells us how many days and also if it gets tracked or not. Sends you out emails to notify when its getting collected. Also tells you if its reached and takes us to the courier site without logging in or anything.
17/06/16 by Noman Arfan
1st u cant contact Monkeypercel as they do not have any phone numbers and second its not clear after booking ur parcel that whats happening...do not give any tracking number or any receipt of acceptance of parcel.
16/06/16 by hasnain haidri
Our Response: Good morning Hasnain,
We can be contacted via email and live chat and do provide all the necessary information following payment.
Our Live chat team are on hand right now if you wish to contact them to discuss a more specific problem with your order.
Kind Regards,
Matt
Amazing quick service
16/06/16 by Customer
Wonderful thank you
16/06/16 by Customer
I would have better off paying a few quid more with parcel force direct as the labels are easy printable!
16/06/16 by Julie
After one week my parcel hast left the Pepo phoned DPD and parcel monkey hast instructed them to collect it and deliver
16/06/16 by Customer
Our Response: Hello,
DPD are incorrect with the statement they have given you.
When your booking is made all relevant information is passed to DPD to confirm matters. Once your item is scanned in at the drop off point then DPD know there is a collection needed.
If you would like to make contact with us via email or live chat we will gladly look into this in more detail for you and make sure your item is delivered.
Kind Regards,
Matt
My parcel was picked up on time and delivered within the time they have me. Well recommended
16/06/16 by Steve Pannell
within 3 days I got my package!
16/06/16 by michael
paid for the fast Courier service but item arrived 2 days late. dissapointed
16/06/16 by T.M
Quick and easy to navigate site, parcel collected and delivered quickly
16/06/16 by Louise p
Prices significantly cheaper than going to the services directly. Excellent customer service who answered all my questions promptly. Wouldnt go anywhere else.
16/06/16 by Customer
Good price, and good service. No complaints using Parcel Force.
16/06/16 by Tim Ricketts
Everything was great-grandchildren cheap and fast.would definitely recommend to everyone.
16/06/16 by Customer
No reservation- job done quickly appropriately
16/06/16 by Olga
Great service, delivery as promised was on time and safely delivered to the destination.
16/06/16 by Customer
Great service thank you
16/06/16 by Only me
Very easy and very fast
16/06/16 by Customer Marini
GREAT FAST DELIVERY AND PICK UP ALSO DRIVERS WHERE VERY FRIENDLY ALSO WILL USE AGAIN
16/06/16 by yvonne rhind
I used Parcel Monkey through the home collection option (with dpd effectively performing the shipment.) I sent several boxes (moving out) from England to Italy. The price is very competitive. On the scheduled day, the delivery man did not find the correct entrance of the building and I was briefly unavailable on the phone. Although I called back the customer service right after the email notification, the collection had to be rescheduled for another day. It is unfortunate that Parcel Monkey / dpd cannot provide a narrower time span than 9-17 as collection time, even on the scheduled day. I did not receive any sms some time before the collection, as instead claimed by the customer service. The phone and live chat customer service was prompt and kind in providing assistance, yet for example changing the contact phone on the morning of the collection day would have prompted another rescheduling of the collection nor was I able, after the failed collection, to change the delivery option and bring myself the parcel to the common collection point (train station.) On the second attempt, the parcel home collection was successful. The tracking of the parcel does provides live information.
16/06/16 by Nathan
Our Response: Hi Nathan,
I am sorry to read you experienced a few first time user issues but so glad to see that you gave it another try and things worked out so much better.
Kind Regards,
Matt
Booked online at 11am,dropped off at collection point around 2pm. Parcel was delivered next day at 9.45am ! Great service,wouldnt hesitate to use again.
16/06/16 by Phil
would recommend them to anyone, very easy to use and well priced.
16/06/16 by Chris
Good service. Would only be better if they could arrange collection the same day of places early. Thanks
16/06/16 by David ROBERTS
I could not fault this service. Parcel monkey is great for price and service. I will be using them much more for sending my ebay parcels.
16/06/16 by Gaynor
Well......where do I start? Impossible to log in again, as my user name is password was not correct, having already registered and written it down. I was to be sent an email to enable logging on again and re-setting password - that was a week ago. Also no bar code for the carrier (DPD). It would be very useful to be provided with a phone number to call for information/help. This is obviously a very low budget operation, and I will look elsewhere in the future. NOT HAPPY
16/06/16 by Will Jackson (Soundworks Studios, Leeds)
Our Response: Good morning Will,
I am sorry to read you are having issues logging in.
Could you send a live chat message to us and one of our support team members will take some personal details from you and resolve this issue with the help of out IT team.
Kind Regards,
Matt
Simple and did what I hoped for
16/06/16 by Customer
Has always been excellent service
16/06/16 by DavidCustomer
Very useful service although beware of hidden additional costs if you need to increase the value of what is insured. Could improve service by giving a collection window, even am or pm would help.
16/06/16 by Sarah
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