We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
This was the best most affordable shipping!
20/05/16 by Customer Keila
Easy set up and prompt delivery, with added bonus of email alerts during delivery process.
19/05/16 by Customer: Steve
This site was easy and quick to use. It was the cheapest I could find and my parcel was delivered to Germany in good time. Thank you
19/05/16 by R. Maher
Price was good, but delivery of documents did not take 30 minutes as promised but they did arrive the next day. The delivery of the parcel worked well
19/05/16 by customer
Parcel Monkey USA, absolute garbage - they have stolen my package, it never left America and they are not responding to my messages; devastated, lesson learned
19/05/16 by DeRon Anthony Simumba
The package was picked up exactly as stated & arrived at the destination less than 24 hours later, all at a very reasonable price .... what more could you want!
19/05/16 by R.Graham
This company failed to deliver my parcel then it was returned damaged and with a missing item. They then denied having received images of the damage and my invoice even though they were uploaded onto their robotic like email system. Issuing court proceedings against them , do yourself a favour and avoid them.
19/05/16 by JR
Brilliant thank you
19/05/16 by antonio Martinez
Great service. It cost a little more than anticipated or was led to believe in promotional blurb.
But couldnt fault the service.
19/05/16 by R Vaughton
i use these alot as they delivery well and with no problems
19/05/16 by mike creighton
Quick service. Reasonable prices with DPD from UK to France
19/05/16 by Customer
Everything was done as they said it would be. I panicked a bit when the addressed label didnt appear but it did the day the parcel was due to go.
I will was the company again if I need to.
19/05/16 by Customer
Cant fault the service at all .got an email to say parcel would be picked between ten and eleven.dead on ten they were here.it was delivered to madeira today.great service and great communication.thank you.
18/05/16 by Derek haslam
fantastic service. easy to use site. brilliant.
18/05/16 by Daissy Kaseke
Just what i needed - several choices offered for the delivery of my parcel and very good prices. Will definitely use again.
18/05/16 by Liz
Fab service. Will definitely use you again.
18/05/16 by Monica Coumbe
Always reliable, good communication, efficient.
18/05/16 by Customer
Parcel collected from home and hopefully will be delivered very soon (1 week later) to Turkish address. Parcel Force was the carrier who provided labels etc.
Would use Parcel Monkey again.
18/05/16 by RH
Took Too long to collect. Impossible to speak to anyone regarding this
18/05/16 by Lee
easy to use, and well delivered. Just one suggestion - please send a text message with pick up (and delivery) days and time slots.
18/05/16 by Customer
Great service. Just a pity DHL customs in South Africa dont take note of Commercial Invoice attached to parcel and rather request invoice from sender. I wasnt informed that the reciever of the parcel had to pay fees aswel after i the sender paid for the parcel to be sent.
18/05/16 by Customer
I HAVE BEING USING PARCEL MONKEY FOR THE PAST YEAR. PRIOR TO PARCEL MONKEY I WAS USING PARCELFORCE DIRECT. I STILL USE PARCELFORCE THROUGH PARCEL MONKEY, BUT NOW PAY HALF THE PRICE FOR INTERNATIONAL SERVICES. ITS A NO BRAINER...IT HAS ALLOWED MY BUSINESS TO GROW INTERNATIONALLY DUE TO OFFERING OVERSEAS BUYERS MUCH LOWER RATES OF SHIPPING...WELL DONE...
18/05/16 by JESTER68.
Overall the service was great- the only slight problem I had was booking online. If postcodes are not written properly with spaces then the order will not process, so I had to call the help line- the lady was very helpful and friendly!
18/05/16 by Customer
Efficient service and kept up to date, easy and good value. Parcelfore 48 got there in 24, would use again for sales.
18/05/16 by Emma Gregson
I booked to send some documents for a very important interview to Sri Lanka on 11th May 2016. I booked online and only gave me the custom forms to print. The collection guy came next day and then he said I need to print a barcode. SO I try to login to the system and it says the username and password is incorrect. Then I tried to resend the reset password link. The system says they send a link but I never received it. I tried about more than 5 times. However I received emails from Parcel Monkey to say that DPS will come to my home to collect the parcel. There is no customer service and no support at all to gain from anyone. I replied to one of the emails I received from Parcel Money and no reply. This is a rubbish service and I believe you setup this site to rip off people. I felt that my money has been stolen. I am in a process of making a complaint to the trade ombudsmen. I will not recommend this service to anyone.
18/05/16 by Sampath Gamvasam
Reliable quick to use and always dependable
17/05/16 by Customer
None didnt let me know. I had been waiting all day.
17/05/16 by Customer
Broad number of suppliers found. Quick and efficient service
17/05/16 by Lynn Fletcher
Very satisfied with service
17/05/16 by Alan Gibbon
Professional
17/05/16 by Customer
As per title. Booked online yesterday. Paid with CC. Was sent email confirming collection would happen today. Wasted a day waiting for these jokers. Tried using the I need Help function - it doesnt seem to recognise the consigment number on the confirmation mail. Disgusted with this level of service.
17/05/16 by Miguel Bires
Excellent service as always. I have sent stuff all over the UK and Europe, absolutely spot on.have bought from the Internet and p/monkey have never failed. Would not bother with anyone else. Lastly the charges a re always fair and worth every penny. T.L.cornwall.
17/05/16 by Tony lewis
Excellent value for money and the parcel arrived very quickly. My parcel was overweight so I was billed a couple of points extra to account for it. My error not theirs but there was no admin fee or anything, just a simple readjustment. Cant fault them.
17/05/16 by Customer
Tracking was perfect, live chat with an employer was able to answer my questions.. Overall a brilliant service
17/05/16 by Kay
The means to communicate when theres a problem is absolutely useless. 3 days minimum for any means to find out more info or pass info on is dire. PM have cost me over £400 in issues relating to poor communication and inadequate labels which do not carry the necessary info.
17/05/16 by Mark Hart
We received a different, much larger package. We then got charged considerably more for the larger package. Its not been two weeks, and were yet to receive our original package. Parcelmonkey have no record of where it is.
17/05/16 by Sarah
I use more than one shipping agent but on this occassion Parcel Monkey could handle my parcel when others couldnt. The price was very reasonable and the service the courier provided excellent and so PM scores highly. Also they are easier to contact in the event of a problem than some agents. On the down side they always ask for the delivery address tel no which is not always available. Other agents only ask sometimes, depending on which courier and service is chosen, or sometimes an email address will suffice. So if PM meets your needs, the service is excellent (9/10) and I would recommend them. They are professional and even helpful.
17/05/16 by Mr Anthony Pope
Very simple to use, good choice and very quick and helpful
17/05/16 by Oliver
PRICE OF SENDING PARCEL WAS VERY GOOD,
PARCEL PICKED UP AND DELIVERED AS STATED.
WULD USE THIS COMPANY AGAIN.
16/05/16 by Mrs Varney
Bought something on eBay where seller was not willing to arrange delivery
Very easy to book on parcel monkey website - several options provided - cheaper than going direct to courier co
Parcel collected and delivered within promised timescales
Great service - would definitely recommend
16/05/16 by GGGG
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