We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Needed to post a large heavy parcel to rural Northern Ireland and after a web search Parcelforce happened to be the most cost effective provider. I was therefore surprised to find Parcel Monkey could offer the same service for less cost. Would have been nice to have notifications or a specific hour time-slot for when the courier was going to collect or drop off since the drivers are all connected these days, however this probably needs to come from Parcelforce first. Highly recommended for what they are able to do!
23/05/16 by Customer
I use parcel monkey because I regularly ship items overseas with value of more than £250 which is Royal Mails compensation limit. 2 reasons I havent given 5 stars: 1. I have only ever found one post office who knows how to deal with the Parcelforce "drop at PO" service purchased through parcel monkey. If I hadnt persevered with trying to persuade the post office worker that she had to scan this prepaid contract parcel and give me a receipt I wouldnt have been able to use the service at all. And 2. Ive never had a parcel go missing so not sure how well parcel monkey deal with compensation claims.
23/05/16 by Lucy B
Came on time ,brilliant
23/05/16 by Customer Alex Russell
Superb value for money
23/05/16 by Customer
I looked at a couple of courier websites and PM had the most competitive quote for my parcel to South Africa. Clear instructions. Efficient service. Parcel delivered within the quoted 4 day time period. I would use PM again & recommend to others. Only improvement in service could be the online "parcel tracking" facility as there were no updates for my parcel.
23/05/16 by Customer
2 hours late to pick for a start, sent a bike which couldnt take the parcel as it was too big for the bike, I had already given you the measurements, so why on earth was a bike sent. Eventually sent out a van! Disappointed that I had to pay for a really really poor service!!!
23/05/16 by Customer
as above.............................................................................
22/05/16 by Gary Gordon
worked for me. used twice, Happy.
22/05/16 by Don Parcele
Parcel collected Monday afternoon, deliverd Saturday monring in NZ ( Friday evening here) Good price too
22/05/16 by Jean L
I booked a parcel to go to France on Sunday evening. It was picked up by the courier on Monday morning and delivered in France on Wednesday afternoon. Great service at a great price.
Sue S
22/05/16 by Susan
Parcel tracking is the worst I have had but parcel did reach on time. It was very difficult to track my parcel as your website had no tracking information and I had to work it out that parcelforce just delivered to Norsk depo. Norsk website tracking was awful.
22/05/16 by Ali
Good choice of delivery options with prices and easy to book and use. Only drawback is that it is not made clear when booking online that you have to print the label that has to be attached to the parcel and that this is sent by email . Website implies that the label will be provided and attached by courier.
22/05/16 by DAVID M
The pick up was on time on the day arranged, easy to book online
22/05/16 by Di
The only issue was that they said theyd email me the outrageous details within 30 minutes and never did. I had to log into their site and download them
22/05/16 by Customer
What can I say about parcel monkey, well to start it doesn’t get its name for nothing, I think it is actually ran by monkeys, although I do think that is a slight insult to monkey. Shipping the parcel was quick and easy however, once it went missing the support staff were the most incompetent people I have ever had my misfortune to deal with. 4 months of repeated emails, miss information, and all out lies was all I received from them. After many attempts, 2 court letters, involvements of ADR companies and official complaints to citizen’s advice, trading standards and with no useful information coming from them, I finally managed to retrieve my parcel with the help of DPD who were very useful. All I can say I beware of this company, dig deeper into your pockets and go to a reputable shipping company, you will save yourself a lot of stress.
22/05/16 by Matt G.
Everything works as it should
22/05/16 by Customer
never doubt this service
21/05/16 by rwn humber
Quick and easy to do. Came early in the morning as said they would.
21/05/16 by Customer
A+ good hassle free service.
21/05/16 by warren
Sent a parcel to Taiwan, got there in good condition within 4 days. No complaints.
21/05/16 by Customer
Easy, well priced service .. Wouldnt hesitate to recommend
21/05/16 by Ruth
Awesome service!
20/05/16 by Customer
Quick, simple, good choice. and efficeint
20/05/16 by Ray
good service, but not really clear where I was supposed to leave the parcel
SK
20/05/16 by SK
Courier never turned up for 2 days in a row, unable to speak to anyone directly on the phone and there was little help in the form of sorting out the problem. Currently still awaiting collection of my parcel. customer service could only state the following, 2 days after booking the service "apologies but we do not have the information yet as to why the collection is delayed"
20/05/16 by Sameer Ghai
This was supposed to be a simple collection. On transfer of the data the collection adress was changed. I had to chase the collections to inform them of the correct collection point to avert a potential mishap. This needs to be looked in to the passage of info from one company to the other and the whole adress changes. What do I do next time phone the third party to confirm they havethe correct details .
20/05/16 by Customer brian
Plates arrived more quickly than my customer was expecting. Arrived safely with no damage.
20/05/16 by Customer
Excellent communication, given a one hour time frame for pick up so no waiting in all day. Speedy delivery and parcel in perfect condition.
20/05/16 by Customer
Great way of sending parcel abroad. Dropped parcel at local shop and delivered a few days later with an notification of an hour slot for delivery.
20/05/16 by GN
Within a week to Greece with Parcelforce 5 stars guys
20/05/16 by Bathrooms at Source
Excellent so far but I am still waiting for delivery here in Spain. Due from Seur on Monday 23rd.!
20/05/16 by Customer
A very good service
20/05/16 by David Evans
Great service great price will use again
20/05/16 by jonathan
I do not know what can be said beyond the allotted courier collecting the dispatch from a location in the UK and delivering it to my address in France as expected on this occasion.
20/05/16 by Customer
although easy send found some of the information required irrelevent
but would use again
20/05/16 by David
I was amazed at the value but the website is really awful; near unusable. It wont let you use enough characters to input correct data and I had to cheat the system. The service was as described thereafter, so no complaints there at all. I have since had to resort to alternatives as my experience was not a one-of, which is a pity. Get the web site issue resolved and it would be my go to every time.
20/05/16 by Mike
BEATS COMPETITORS HANDS DOWN.
20/05/16 by Customer
cannot fault parcel monkey for the price, fast pick up and amazing delivery time.i will defiantly use this company again 5 stars from me.
20/05/16 by Customer
Really easy and hassle free way to shipping parcels. Will use again, no brainer
20/05/16 by Kate
My parcel was collected Friday morning and arrived Wensday ,in perfect condition
20/05/16 by CustomerJennifer Peters
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