We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
Easy to use, parcel sent safely and quickly
21/06/16 by Marie
Very happy with the service, would definitely recommend ????
21/06/16 by Paul Shock
my parcel is lost
21/06/16 by Customer eric
Spedizione arrivata nei tempi previsti, sapevo quasi sempre dove fosse il mio pacco, puntualissimi in tutto.
Grazie mille! Riutilizzerò sicuramente! ????
21/06/16 by Customer Dalila
Attempted delivery, contacted me when reality proved harder than theory so I felt in the loop and knew the risks to my package. Thank you!
21/06/16 by Alexis
Tried several parcel sites without much luck, even visited a couple of places still no luck. Parcel Monkey very good - booked a pick up from home and gave me a price before I booked it. well pleased with the service.
21/06/16 by Keith Mould
Recently lost 2 parcels with Parcel2Go so decided to move. Competative prices and I have my product.
Would recommend up till now
21/06/16 by Mr Matt King
After using parcel monkey to book a delivery with parcel force and paying extra insurance to have the parcel smashed to bits parcel monkey do not want to know and keeps fobbing me off People beware fraudulent company
21/06/16 by Adam John
Good service overall its value for money i would recommend everyones to try them
21/06/16 by Customer
First time using Parcel Monkey,, and wont be the last.. it was easy , and found the best quote, and delivery service.. Sent a parcel to the USA on the Tuesday afternoon,, and it arrived there less than 48 hours later... Would recommend.
21/06/16 by Alyson Gill
Hi Alyson,
Thank you for your first order, its great to read that it wont be your last and that you are going to be recommending us too!!
Arrived exactly as it was told on tracking system
21/06/16 by Customer
Parcel collected on time and delivered in great condition, also on time. Manchester to France in 3 days and the price was good too. Whats not to like?
21/06/16 by Tracey
Quickly found the best price for my oversized parcel, meaning that the recipient for it in 24 hours for less than they thought they were going to pay for 48.
Ill be using Parcel Monkey next time I need to send something.
21/06/16 by Customer
The fist two service were not available, but the third worked OK
21/06/16 by Johny
It got there on time, and all in one piece, and thats the whole point - Thanks!
21/06/16 by JOHN ALEXANDER
If you want to have your stuff delivered internationally, do make sure that your details are correct. Might not get your parcel anyway, see me. It got shipped back despite all my efforts to amend the supposedly wrong address by adding some hyphens between the words as is the custom in Germany. Didnt get it in the end because somebody apparently couldnt reach my phone, although I have not received a single call. Explain to me why you would need to call me if you have a perfectly sensible address and even a person on the phone frantically trying to get their parcel?
21/06/16 by Customer
I shipped a large motorcycle fuel tank to the other end of the country. It was collected fairly early although I was expecting a little earlier, I had to wait in a couple of hours, The collection agent arrived in an unmarked white van in plain clothes and without identification badge but was polite and gave me a pre-printed receipt in exchange for the parcel.
The tracking facility on the website was easy to use and the parcel arrived at its destination within 24 hours. The parcel had to be signed for and a copy of the signature was added to the tracking information, which is a nice touch.
Very pleased with the service.Will use Parcel Monkey again. Thanks.
21/06/16 by Mark S. - East Sussex
Very keen price compared to other carriers, how ever the carrier on this occasion Parcel Force booked on the Monday, received on the Friday.
21/06/16 by Customer
Parcel quotations and value for money is excellent compared to other websites..
21/06/16 by Sushant G
Hi Sushant,
Thank you very much for your 5 star review and its great to see that you feel we offer excellent value for money.
Kind Regards,
Matt
17 hours to get a follow up email after booking with the label details? Fortunately the courier had not collected so I had time to print otherwise it would have gone with the correct labelling! Ridiculous
21/06/16 by Customer
Shipped a parcel to Bulgaria with them fine, we then sent another to the same address which they were then unable to deliver. spent ages trying to resolve matter but they could not give us a valid reason for non delivery. Our customer waited 4 months for this! then had the cheek to offer us half the money back and also charged us to send the parcel back to us. We then sent parcel with another courier and low and behold he received it within a week. Appalling from beginning to end and not bothered at trying to resolve matter and keep their customers happy, the Manager was useless too! Very disappointing. Still not had a refund 4 months later .......
21/06/16 by A very unhappy Parcel Monkey customer
I have used them a few times,the couriers were very prompt and my item arrived in some cases earlier than expected! Very happy!
21/06/16 by Laviniaw
A very quick ,,picked up in 1 hour,, service. very proffesional highly recomended
21/06/16 by richard
was a bit concerned after reading negative feedback but parcel arrived back a day before expected so no complaints
21/06/16 by Andrea
Aa
Very good all easy
21/06/16 by Customerlee
They quoted the best price and the latest pickup times for next day delivery. I will definitely be using them again.
21/06/16 by Customer
as above ; will return
20/06/16 by Customer
This is the 2nd time I have used Parcel Monkey to send a parcel to USA,
On both occasions the parcel was collected from my home on the stated day and delivered in USA 3 days later. Excellent service.
20/06/16 by Yvonne A
Hi Yvonne,
Thank you for your 5 star review and its great to read how pleased you are with the service you selected.
Kind Regards,
Matt.
Efficient and cheap international service.
20/06/16 by Customer
Quick, easy to order and everything went through as announced
20/06/16 by Cris
I am using Parcel Monkey regularly and they have been very reliable so far. Web interface is easy to use. Recommended.
20/06/16 by Raph
Used parcel monkey about 10 times now, always good, website easy to use, def recommend.
20/06/16 by Customer janet holmes
Needed a next day service so selected Parcel Force 24h. They didnt even notify the local collecting office to collect for 48 hours. Wasted hours trying to locate parcel, via both parcel force and parcel monkey. Very difficult to deal with the latter didnt even both to follow up the urgent request for support. Worth paying extra for UPS next time.
20/06/16 by p aram
Excellent service
20/06/16 by lowed
Did what it was meant to do - no fuss just efficient service, delivered promptly, well done!
20/06/16 by Ros Allison
Very quick and efficient service
20/06/16 by Customer
easy to use but parcel arrived in a very bad condition
20/06/16 by Customer
very impressed and will use again and recommend to friends
20/06/16 by Brian Clough
Hi Brian Clough,
Is that your real name? If so you are named after a true football legend.
Thank you for your 5 star review and its great to see you will be recommending us to your friends.
Kind Regards,
Matt.
Decent price, collected and delivered.
20/06/16 by Guy
Collect by parcelforce at a fraction of the price quoted through them directly. Awesome service, will definitely use in future, thanks!
20/06/16 by Customer
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