We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Easy to use, cheaper than going direct to delivery company. Helpful website. Perfect
26/05/16 by Mark
Straight forward and easy to use. Got me a price that was half what my local post office quoted me.
26/05/16 by David Sammüller
Booking was easy and parcel was picked up on time. I chose Parcel
Force being a company known to me. Parcel was insured and I marked it handle with care. It was a large parcel but parcelforce man stuck his sticker over my message. It was paid for as an express service and track able. The day of pick up was tracked then nothing for 4 day. Parcel took 7 days ( including weekend) but the most distressing was who ever handled it the danish side left it, ( thrown iwas my sons words) in an open car port for all to see. Not parcel monkeys fault but left me a bit upset by this. Lucky the contents were well packed by me and all was ok.
25/05/16 by Somerset Traveler
Paid for 48 hour delivery service, England to Scotland . After several days of no show I find they couriered via Belfast! No apology. Id been quicker walking to pick up myself. Pay for a sec ice that cannot be fulfilled on time
25/05/16 by Customer
Web site easy to use and follow up emails were excellent. A little confusion around the card issues at the collection point, I was told that the number at the bottom was the tracking number however it wasnt. Not a big problem as email updates kept us informed,
25/05/16 by Dave
Very easy to use
25/05/16 by Customer
Ordered on Monday for collection on Tuesday. No collection on Tuesday so rearranged for Wednesday (today).Now 2pm and still no sign of DPD. Usually we have a good experience but right now we are very very disappointed. Just being told to rebook when a collection isnt done is just substandard customer service. No check even done as to why it wasnt collected. Very unhappy.
25/05/16 by Maggie Wishart
Id never used a courier/parcel service before and Pacel Monkeys system took me through it almost painlessly. Their website is user friendly apart from one little thing (which others may never find), they seamlessly contracted ParcelForce to do the collection and delivery - this worked perfectly.
Ill use this service again.
25/05/16 by Ben Vernes
fast and efficient. no problems, would recommend
25/05/16 by Customer aeroserve
quick, economic and reliable
25/05/16 by Customer
Excellent service and very trustworthy
25/05/16 by Peter
On arrival 2 items were broken which was very disapointing. I ensured that the wrapping was over the top but I was told the box looked as if it had been thrown about.during transit. This the first time I have had a problem using Parcel Monkey
25/05/16 by David Basson
I havent had a bad experience with this service, Parcel Force were the company. My only question is how they price their service as I sent 3 boxes for my first order which was was £28 the next order for 1 box same weight was £28 for one. I suppose it depends on availability of space on the set day
25/05/16 by Lorraine
Service was great
25/05/16 by Customer
Great east to set up and arrange. The courier arrived on time the next day for collection. Price was reasonable. A good one stop shop to take the hassle out of shopping around
25/05/16 by Kevin Munday
My parcel was delivered to Germany within two days, brilliant service and excellent value for money!
25/05/16 by Elize
Everything went according to what was offered. Id easily recommend the service to anyone.
24/05/16 by CustomerTania Alvarez
Was tipped off by my buyer - 35% of the price quoted by ParcelForce. Only £35 to move 78kg in four parcels to Scotland - a great deal. Will use them again!
24/05/16 by Trev
Happy with the service in general! the customer service a wee bit slow but helpful.
24/05/16 by Customer
Positives- Nice user friendly website and they are competitively priced. On some occasions I have used their services and not encountered problems. Negatives- I have now had approximately 4-5 occasions where an item has not been collected on the day scheduled. On two of them literally NO ATTEMPT WAS MADE. As its at my work address and i finish at 4 (collection can be up until 6) I dont hear about the lack of collection until the following day meaning that by the time it is rescheduled the collection is three days late on average. If you ask when it is likely to be collected they say they cant give you an answer which is fair enough... on the first day! However, when things havent gone smoothly the first day, I would expect them to be at least a little proactive the second day to ensure that things go more smoothly to reduce customer dissatisfaction. Today this proved not to be the case. After no collection yesterday (AGAIN) with no reason given, I rescheduled for collection today and asked them to put a note on the collection " COLLECT PARCEL FROM RECEPTION" foreseeing problems of the delivery driver defaulting to the depot entrance and giving up which seems to happen quite often. They said they would. Today however, when I was forced to call Parcel Force directly due to Parcel Monkeys disinterest in helping, they said they had received no such message and so the parcel was not collected. Not sure if PM lied to me or if PF just like to ignore what their long time business partner tells them! When I told PM this they said they just said they would reschedule for tomorrow. My phone accidentally sent the message again and i got more or less an identical response but with a different first line. They then ignored my next message asking "What makes tomorrow different from your last two failed attempts? " and asking if I was talking to a robot because of all the stock answers I was getting ignoring anything Id asked in the messages. And that is where I am at the moment, trying to organise for my package to be collected three days late with a likely to be increasingly angry customer waiting for this delivery and still no assurances that it will actually get collected tomorrow. So in short: Cheap but you get what you pay for so expect 2 -3 days late collection on average. Poor disinterested customer service. You will get through to someone pretty quick but not sure if that person is a robot and if it is a human they sure dont act like it and wont make any effort to provide assistance outside of rebooking your delivery. Would i recommend them? As you can probably tell by my disheartened tone, NO! And if their sister site Kong is run anything like this one then I dont fancy their chances in the Virgin competition they are competing in.
24/05/16 by Alex k
Dont use Parcel Force I ten picked up from London ok,transfer to nation hub ok,transfer from Hub to Plymouth ok but Plymouth would not deliver to me,customer service really bad and on line tracking is a joke
24/05/16 by Malcolm
Very competitive up-front price. The delivery was on-time and efficient. However I received an e-mail 4 days after delivery saying that my parcel was overweight and I had been charged £57. This was all as per the terms of the contract but its lateness meant that I could not confirm that the parcel was indeed overweight as I had since given it to someone as a gift. Also, although the additional charge was as per the agreed T&Cs I believe that it was not proportional to the actual costs incurred for handling of the additional weight. i.e. Delivery of package @ 30kg was £12. Additional charge for an additional 8kg. £57. It would be interesting to compare actual costs incurred by the company with what I was charged.
24/05/16 by Scott
Collected by Parcelforce in New Zealand in 4 days
24/05/16 by Customer
Great service and prices!
24/05/16 by Gemma - HV Wooding
Didnt pick up from pickup location on the day that it was supposed to, parcel was several days late even though paid for premium service. Customer service reps not even interested in the slightest. Shocking service.
24/05/16 by Customer
Parcel delivery promised between 1 to 2 days - delivered to collection depot at 3.30 pm and parcel delivered to addressee at 10.30 next morning.
24/05/16 by Jim Court
First time user and a little wary about how good the service would be but to be honest it couldnt have been a better experience. Needless to say that Im very happy and would highly recommend.
24/05/16 by Peter O
The company is good and the price of posting is 20 to 30% cheeper than any other company so am happy with company
24/05/16 by Chidi
Very good service and fast delivery, no problems at all
24/05/16 by Boris
A truly terrific service from the booking, to the pick up in Central London, to the delivery on the Cote dAzur. Thank you Parcel Monkey.
24/05/16 by Lesley KISSIN
Arranged a delivery to Dubai. Found website easy to navigate. Parcel was collected on arranged day and arrived in Dubai 3 days later. Excellent service.
24/05/16 by Valjo
Once again, I had the best experience with DPD seervice. Collection - easy. Tracking information - perfect. Delivery - exactly as indicated. Parcel arrived in a perfect condition. Price - absolutely accurate.
This is how business should be done, first class service - thank you DPD!!!
23/05/16 by Dr Keller
Booked through Parcel monkey, picked up by Parcelforce same day. You cant speak to parcelforce to chase an item this has to go through parcel Monkey. Item missing for over a month now, very apologetic but no sign of any recompense, will it ever be found - who knows, Best go direct to Parcelforce would be my suggestion.
23/05/16 by MR A WILSON
No problems first time. Would use them again
23/05/16 by Customer
Used Parcel Monkey before with no problem but this time I was sending two parcels. Both parcels ended up at opposite addresses to very disgruntled customers. It was due to a mistake Parcelforce had made, not Parcel Monkey. I will use them again as its fairly easy to set up.
23/05/16 by Will Brown
Simple to use, and cheaper than going direct to parcel force. Would definitely use this service again.
23/05/16 by Customer
went on line to book a collection, gave all the available options, parcel collect next day and delivered within 24hrs as promised.
23/05/16 by Casey
Quick pick up/ delivery . No damages. Very happy with service. Thank you
23/05/16 by kim
Easy to use displaying rates not shown on some providers
23/05/16 by Richard Hamilton
The parcel collection and delivery went smoothly. Happy with my choice.
23/05/16 by Rasa Einigyte
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