We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
great service
30/05/16 by Customer
parcel was intact, arrived on time.
30/05/16 by Tamas
As a first time customer I was a bit apprehensive using parcel monkey especially since there were quite a few negative reviews online. However the price for the service was considerably lower than what we normally use and then package we were sending didnt contain anything super precious so we thought it was worth a shot.
I was definently not left disappointed! The package was collected from the house, the very next day (after having paid and placed the order the previous evening ) by dpd. We even received an hour window so nobody had to sacrifice a day at home waiting around and dpd came at the earliest end of that window.
There was tracking throughout and once the package was in France, the French company who took over also maintained excellent correspondence.
The package was delivered on the day it was predicted and that too at the earliest end of the predicted time.
End result: a super value service and a very pleased customer!!! Well done parcel monkey and dpd, would recommend this service to anyone.
30/05/16 by Sham
When it works, the Parcel Monkey system would be great. When it goes wrong, the chain of communication, from oneself as sender, Parcel Monkey as consignor and the courier company doing the delivery, is just too long and too open to missed messages and error. Parcel Monkey need to correct this by providing more customer service staff and opening a phone line!
30/05/16 by GFBH
Excellent smooth transaction and great delivery on a Sunday too! Well done and thanks.
30/05/16 by Stephen Young
Very efficient service, straightforward, no problems encountered
30/05/16 by S. Laghari - Customer
Vary good!!!!
30/05/16 by Antony
Very good service. Excellent choice of different delivery companies and big savings on prices.
30/05/16 by Kenneth Abnett
Parcel Monkey are cheap but there is a reason for this . They use other courier companys to pick up your parcel . In my case they used a company called Yodel . Yodel lost my parcel and by the time Parcel Monkeys complaints team had swung into action (if they ever did) my parcel was well and truly lost , it was never recovered . Moral : Never use companies who use Yodel (go to You Tube for more info about them) and dont under insure your parcel as I did to save money . Make sure you have an invoice or receipt for your parcel because if you dont have one and something goes wrong youll never get a penny out of them . Better still cough up the extra and use a decent company if your parcel is really important to you .
30/05/16 by M.Williamson
As I said before. Brilliant.
29/05/16 by Customer
Brilliant so easy to use. Dropped at post office. Received in New Zealand 4 days later.
29/05/16 by Frostyboots
Great from start to finish, really easy online transaction friendly driver and happy customer.
Thanks Hayley
29/05/16 by Hayley
Super fast and cheap!!
29/05/16 by Customer
Made payment, but no confirmation email with details came through, despite payment being taken from my account. I have no had my parcel picked up, and have made several attempts to speak to the company about a refund and I have received no correspondence.
29/05/16 by Customer
Parcel not collected on day requested. Collection rearranged but was again not scheduled, when I contacted parcel monkey I got no help at all and instead it was suggested it as my fault as I had missed the driver (this was not the case as I had left the parcel at a 24 hour concierge). Instead I had to contact parcel force myself (Parcel Monkeys website asks you not to make all queries direct to them). I found It had my collection had again not been scheduled so if I had not called it would not have been collected at all.
28/05/16 by Christopher Ford
Good fast informative service at a great price!
28/05/16 by Lu Jeffery Photographer
Easy to use Web page. All done as promised on time and at a fair price. Will use again. Thanks.
28/05/16 by Ian
Easy online booking in service. Good price for the parcel weight and size. Fast service, collected in uk on Monday delivered to Italy on the Thursday.
28/05/16 by Danni
Exelent service would recomend to anyone
28/05/16 by christopher boast
Ran as expected
28/05/16 by Mrs May Davis
1st time with Parcel Monkey & Wow! I will always use this service for worldwide shipping. Well done PM on a great service. Deserving of 5*****
28/05/16 by J Hayes
Love it - super easy software - well done :)
27/05/16 by Customer
Cant fault parcelmonkey
27/05/16 by Trolleydollymakeup
Used Parcel Monkey today and booked a delivery but havent had a confirmation email. I couldnt sign into my account to access help and tried forgotten password link and nothing came through to my email. Im certain I entered the correct email address. As it stands, Ive got no idea whether my parcel is being picked up or not.
27/05/16 by Sarah Gabriel
First time using the service, excellent price and faultless service. Will use again when the need arises.
27/05/16 by Russ
Booked Parcel Force through Parcel Monkey, was collected approx 1 hour after booking and parcel delivered on time.
27/05/16 by Customer
I had to send an envelope to Paris for an urgent visa application. Rather than using the post office I decided to use a courier company to ensure it arrived on time. I chose a service that clearly stated 2 days delivery time. There were no exceptions or qualifications. When the parcel did not arrive I contacted parcel monkey via there website (they dont accept calls) to find out the status and it was told it would not arrive until 8 days after it was collected. When I queried this I was told - the two days did not include weekends and a bank holiday. This was not made clear when I booked the service and even with that it should have arrived after four days maximum. No explanation was made. As a result, the visa did not come back in time and we had to change four peoples flights at a cost of over £300 and massive stress and inconvenience. I asked for a refund and compensation and was refused on the basis that this was covered somewhere in the small print of their terms and conditions. I am posting this to warn other potential customers as I wouldnt want anyone to have to go through our experience with Parcelmonkey. I am pasting here the exchange: Brandon Hello, Please be advised that these are the terms between yourself and Parcel Monkey. You ticked a box to confirm that you had read and agreed to these terms. Kind regards, Brandon Friday 13th May 2016 at 9:02 You Thanks Brandon - these may be the terms between parcel monkey and DPD. However at no stage was this made clear to me when arranging the booking. Everything on the parcel monkey website suggested I was arranging a regular courier booking with a 2 day delivery window. If Id had any idea it could take longer than this there is no way I would have gone ahead with the booking. A normal postage service could have delivered the envelope significantly cheaper and faster. I chose a courier service because of the time sensitivity. My contract was with parcel monkey not the courier company therefore you are liable. I believe this is an example of mis-selling under the Consumer Rights Act 2015. I would like to offer you another opportunity to rectify this unfortunate incident. If this cannot be resolved between ourselves I will have no alternative but to take appropriate legal action and / or to highlight the unsatisfactory quality of service via traditional and social media to warn other unsuspecting customers. Ben Thursday 12th May 2016 at 19:24 Brandon I am very sorry to hear about your item being so delayed, now although the mistake was clearly with the couriers I have to inform you that they were still within their service agreements for collection and delivery. Many of our terms mimic the couriers so for simplicities sake please take note of the following three terms. 2.6. Compliance with the estimated time of collection or delivery is not guaranteed and the company shall not be liable for late deliveries unless there is valid evidence of a period of 5 working days from the date the goods were scheduled to be delivered on. 2.7. You will be responsible to ensure that the correct Goods are available to be collected by the Carrier from the collection address on the scheduled collection date. You should ensure that you or a trusted representative are physically present at the time of collection. The company shall not be liable for late collections, including those from Post Offices, courier depots or store locations unless there is valid evidence of a period of 5 working days from the date of goods were scheduled to be collected or dropped off on. 3.8 The company disclaims all liability for and consequential loss arising from, or in connection with, the services supplied by the Company and its agents. For the purpose of this Agreement, �Consequential loss� shall include, but not be limited to (i) Pure economic loss (ii) Loss of profits (iii) Losses incurred by any third party (iv) Loss of revenue (v) Loss of goodwill and reputation (vi) Loss of opportunity (vii) Loss of work. I am sorry I could not be of more assistance on this matter. Kind regards, Brandon Tuesday 10th May 2016 at 13:38 You Thanks Brandon - any news on the reason for the delay. The cost of changing flight tickets was around £250 plus massive stress and inconvenience. All as a result of the package being delivered in 8 days rather than the two days advertised. What action does parcel monkey intend to take by way of redress? Thanks, Ben Tuesday 10th May 2016 at 13:26 Brandon Hello, Delivered, signed for by NIGER, on 09 May 2016 Kind regards, Brandon Tuesday 10th May 2016 at 9:28 Marla Hello, Youre welcome. We are glad to be of service. Kind regards, Marla Monday 9th May 2016 at 6:41 You Many thanks - I look forward to hearing from you. Saturday 7th May 2016 at 18:37 Brandon Hello, I have contacted the courier company in charge of this parcels delivery they are looking into this at the moment. As soon as they come back to me with some information - I will contact you directly. Apologies for any inconvenience caused but I will do everything I can to try to rectify this situation for you ASAP. Kind regards, Brandon Friday 6th May 2016 at 11:58 You Thanks Brandon - I appreciate the apology but 1. That wasnt clearly explained and 2. that still doesnt explain the delay. Even if it was shipped on Tuesday it should have arrived by Thursday. This is totally unacceptable and has caused massive cost and inconvenience in having to change flight tickets and delay the journey. What steps do parcelmonkey intend to take to rectify the situation? Friday 6th May 2016 at 0:06 Brandon Hello, I do apologise. Please be advised this is due to the bank holiday weekend (this is a working day only service). Apologies for the inconveniences caused. Kind regards, Brandon Thursday 5th May 2016 at 11:32 You Micah I would like to register a complaint. This was sent as a 2 day service. Next Monday would be 8 days. This will now mean my daughter wont have her visa in time to travel overseas. I am extremely upset with parcel monkey for mis-selling this service. Ben Thursday 5th May 2016 at 8:22 Micah Hello, Thank you for your query. Your parcel has left the United Kingdom and is on its way to France Your estimated delivery date is Monday 09 May 2016. Should you have further concerns, please let us know. Kind regards, Micah Thursday 5th May 2016 at 8:11 Parcel Monkey System Hello, The Parcel Monkey Customer Support Department is currently closed. Our opening hours are Monday to Friday, between 8am and 9pm (GMT) Your message has been logged and will be answered as soon as the department is open again. Kind regards Parcel Monkey ____________________________ Helpful Information: Parcel Monkey is essentially a price comparison site with direct connections to courier companies getting you cheaper prices than if you went to the couriers directly! (We usually have the best prices in the UK!) Deliveries... We would like to point out that Parcel Monkey is not a courier company, and we are not in control of the couriers actions, only the placing of orders. That said please note that if there is ever an issue we are here to support you all the way. Phone Lines... We are an online business and to enable us to offer some of the cheapest prices in the UK we do not have any telephone numbers. Also if a courier company (Courier, DX, Parcelforce etc) should make a mistake, then we will initiate and run an investigation with the couriers administrators; this can take time and we have found from experience that communication via phone is impractical, therefore all support is run via email through this Support Ticket CRM system. Mistakes can happen but... Our core role is to get the best prices possible and offer only courier services that we know, trust, and have the highest successful completion rates - it’s worth noting we have changed courier services because of this in the past - we currently have an overarching 98% success rate which is something we are very proud of. Wednesday 4th May 2016 at 22:10 You According to your tracking and the recipient the parcel still hasnt arrived. Please could you update me urgently. It was sent on Friday on a 2 day service. Wednesday 4th May 2016 at 22:10
27/05/16 by Ben
No estimate of time given, waited in all day, nipped out to pick kids up from school, missed driver, still charged for it £14! Had to send parcel the following day at the post office! Dont think I would use again for that reason but if you can wait in indefinitely all day for parcel collection then a good service provided!
27/05/16 by Mr Helder Filipe (Omega Cleaning)
What amazing experience arranged for my Apple Imac pick up it was deliverd next day safe
Will be using this service
Thanks
27/05/16 by Hamza Parkes
The initial quote increased significantly when the dimensions of the parcel were input to the system. Beware
27/05/16 by Geoff Rylatt
Easy to use and good value
26/05/16 by Customer
didnt deliver. cost me £20 to get item back.
26/05/16 by Customer
It was easy to book. Came when booked and much cheaper than others. Will definitely use it again.
26/05/16 by Customer
Fast, efficient. Recommend
26/05/16 by Customer
Had an issue with a customer claiming that a parcel was not delivered. Spoke to DPD who are the carrier and informed to contact Parcel Monkey. Only was possible, through email. Still waiting to hear back and DPD are informing me that they are awaiting instruction from Parcel Monkey. NO ONE TAKES OWNERSHIP ANYMORE. My advise from now on. Pay more and go direct with DPD, TNT, Ect........ Very Poor Customer Services.
26/05/16 by Stephen Norris
Fed up with waiting for the post office to quote me something horrific to ship packages, especially those awkwardly large presents to overseas friends and family. ParcelMonkey means I can check lots of services, including a function for long gifts.
26/05/16 by Peter S
Didnt find website straight forward enough as a first time user, but all registered now, so future use should be easy.
26/05/16 by Ian Pugh
Parcel was delivered earlier than expected. Online booking were simple to understand. Problem free. Will probably stick to parcel monkey for future deliveries.
26/05/16 by SJH
very polite man who picked up my parcel, great service from start to finish Thanks A****
26/05/16 by Pritchard ... Rotherham
It is pretty convenient to have drop points so close so i dont need to agree a collection time. My mum received the package in 5 days. So very efficient and fast.
26/05/16 by Shavanna
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