We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
Parcel Monkey have always been efficient and generally quicker than other courier companies.
25/07/16 by Bridget
Collection on time, very quick delivery.
25/07/16 by Agnieszka
Really happy with the service! Starting another two times this week! Well done! Tahnks! :)
25/07/16 by Customer
I was very impressed with the service as it worked perfectly. I sent a 12kg parcel within the UK and did not have to leave the house. The previous week, I paid £11 to send a 1.6kg parcel also to UK at the post office. No words. Paid the same this time.
25/07/16 by Ana
Used this service as the Post Office wanted more that £30 to send an unframed drawing to Italy. I filled in the address and postcode as my customer had given it to me. Parcel Monkey gave me a price and a I paid and it generated a label to print. I took the parcel to the Post Office...All great...Today, the parcel was returned to me saying that Sardinia is not Italy (Yes it is, I should know, my partner is Italian!) and therefore it was undelivered. I have had no communication regarding this. It may be that there is a different rate for the islands, but with a full address and postcode, shouldnt that be enough to generate the right price at the online stage? Now dont know what will happen. Have to take parcel to the Post Office to ask...will they want me to pay again, or pay their rate of over £30???
25/07/16 by Customer Alison Huntley
Our Response: Dear Customer
Thank you for your comment, to send items for Sardinia you would need to select Italy- Sardinia as this would be sent on a different tariff to Italy as it is more of an expensive service. If this is not selected the price will be based on mainland Italy which is why we put the Italian Islands next to Italy so they are easily found.
Please raise a support ticket and put FAO Manager and your case will be looked into to see if we can assist.
Apologies for the inconvenience caused
Kind regards
James
daughter in USA on holiday had forgotten a few essentials. Found Parcel Monkey on a web search. Simple to use and value for money. Would recommend.
25/07/16 by Ian
Very straightforward service. Excellent communication and fast delivery.
25/07/16 by Customer
All went smoothly and very efficient. From leaving my desk on Monday afternoon to arriving in New York on Thursday. Easy to track and view progress.
25/07/16 by Neil
Would use again
25/07/16 by Stephen Jorgensen
Very good service, the best price, will definitely use again!!!!!
25/07/16 by Joanna
Used for the first time after having a bad experience with parcel 2 go. Its so much easier to navigate around the website and the instructions are nice and clear
25/07/16 by Joseph D
We were very pleased with your service and would use you again
25/07/16 by Anne
Cant fault the service. If you follow all the instructions you wont have any issues
25/07/16 by Joseph
Excellent service and very reasonably priced. Pick up and delivered all in 24 hours. Perfect, well recommended.
25/07/16 by Mark Cawood
pick up/drop off all worked fine
25/07/16 by Customer
I am happy with the service after having tried them several times and strongly recommend Parcel Monkey to everyone.
24/07/16 by Xavier
First time Ive used parcel monkey I would definitely use again thank you
24/07/16 by Customer
+ve No issues till now...
+ve Parcel received in the destionation safely.
+veDeliverd on time.
-ve Poor customer service ( dont know who to contact in case of emergency and they dont do phone in service)
-ve Driver can come anytime of the day to pick up parcel... So you have to be at home (should do a time frame)
Conclusion :- Service is good but they can make it better. Once anything goes wrong then everything goes wrong
24/07/16 by Customer
Used it to send z parcel to Poland got great service via DPD arrived in 3 days and so cheap compared to other carriers
24/07/16 by IAN HOBBS
Very easy to use, good choice of couriers at good prices. My parcel was delivered within 2 days of dropping off at the Post Office (UK to Netherlands). Cant ask for better than that.
24/07/16 by Stephen Crossfield
Organised package delivery with parcelmonkey using parcelforce24. Was collected on time and delivered successfully, at a lower cost than using parcelforce directly.
24/07/16 by Customer
precious stuff for Australia safely collected and delivered - thank you
24/07/16 by Steph
All good thanks the service was great
24/07/16 by Paul
I sent my parcel to the USA it was delivered when they said and was very reasonably priced
24/07/16 by Customerjackie fish
Very easy to use and straight forward
24/07/16 by Fiona
Delivery was prompt to an international destination and for a very good price!
The only gripe I have was when I dropped off my parcel to the collect location I had no confirmation that it was officially recieved by the courier company on that day and I was worried as the reciept given by the shop didnt have any Identification numbers. I phoned Parcel Monkey next day and was promised an update that I never recieved by phone or e-mail but anyway on the second business day the parcel was delivered and I was sent confirmation of that.
24/07/16 by Ali
punctual, convenient, reliable price
Great experience over all.
Self-print out invoice and label is still a bit annoying though..
because I didnt have a printer
24/07/16 by Customer
fantastic service
23/07/16 by Customer
Great price, great service
23/07/16 by Mr Smith
My 10 year old son was waiting for a very important parcel, it was collected from Liverpool on the Monday and was with my son in rural SW France by 10am on the Thursday. He was chuffed to pieces, thanks.
23/07/16 by Customer
I recommend without reservations.
23/07/16 by Olivia Ungurianu
Will definitely use again and recommend to my friends
23/07/16 by Customers all family
Everything is arrived ok
23/07/16 by Giacomo
Had a quote for 12 quid, for parcel force 48 (17kg) which compares to a PO counter price of 28 quid for the same service. They even picked it up! :-)
23/07/16 by Tony Ives
I cannot speak more highly of the superb service. It was so easy to book online. Excellent price, unbeatable with any other online carrier. Door to Door from East Sussex to the South of France in 2 days, absolutely amazing, superb, second to none, outstanding value and for those reasons, I would highly recommend Parcel Monkey.
23/07/16 by Denise Fidler
Very efficient, rapid.
23/07/16 by E. Rossi
Was a little nervous about sending my parcel to Rawalpindi (Pakistan), but I neednt have been once Id decided to use parcelmonkey.
Was all so easy. Picked the cheapest of the couriers offered (DPD). Filled in a form on line which automatically generated all documents required for customs purposes.
Arranged for courier to collect the next day, & unbelievable, the parcel which was picked up from my Home in Leicester had been delivered in to a home address in Rawalpindi 66 hours!
Will not hesitate to use ParcelMonkey again
23/07/16 by Ahmed
Good service and very good tracking service
23/07/16 by Lorraine
Easy to use & reliable too. I always use parcel monkey & have recommended to family & friends
23/07/16 by Customer
parcel returned by customs, courier informed parcel monkey and were still waiting fir them to collect and return it 10 days later, I contacted the courier company, as all parcel monkey kept saying was sorry fir delay and theyre investigating, courier company said they had it and parcel monkey were informed the day ut was returned to them, managed to go and collect ut from them same day. Letter if complaint uoloaded on their online chat/support plus hard copy posted - still waiting for reply!!
23/07/16 by Jon Bevan
Our Response: Dear Jon
Sorry to hear about this issue with customs, which is something we cannot control. If you have written to us this will be answered by our team in due course. If not please open a Live Chat and put FAO Manager and we will be happy to look into this for you. Apologies for the delay in this being responded to.
Kind regards
James
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