We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
Good price, easy to use and no fuss.
Will certainly use again.
14/07/16 by John
........use Parcel Monkey ........much cheaper than Interparcel
14/07/16 by Richard Evans
Brilliantly useful to find the right parcel service. Was a big help.
14/07/16 by Customer
Reliable and efficient. Used DPD for international shipping and could not have chosen better. Will recommend and will certainly use again.
14/07/16 by Customer
Dreadful service. Failed to collect so rescheduled for next day. Failed to collect again! Cant speak to anyone on the phone, just online chat. Told would reshedule for tomorrow. I said dont bother, cancel the order. I am now fighting to get my money back. Will not use again and advise you to avoid them as well.
14/07/16 by Andy Venning
Our Response: Dear Andy
Sorry to hear about this parcel not being collected by the courier you chose using our quote engine. We offer Live Chat 8am to 9pm weekdays to offer help, plus email support as we have to work with the couriers to get updates on your items. Please raise a Live Chat and we will get this cancelled and your money back as soon as possible.
Once again apologies
Kind regards
James
My parcel with address and contact no on it has not been delivered been sitting in depot for a week. ????????
14/07/16 by Karen marescia
Our Response: Dear Karen
Sorry to hear about this issue the delivery address provided was invalid causing the delay. All the information has been handed over to the carrier and they have advised it is to be put out for a delivery ASAP.
We are very sorry to hear about this issue with the courier and apologies for the issue it has caused
Kind regards
James
Courier companies are the bane of my life but unfortunately I have to use them. You only know how good a company is when you have a problem and when you get a problem with these monkeys it is a big one! Like all courier booking companies they take no responsibility for anything and blame the couriers themselves. However as I have pointed out to them, MY CONTRACT IS WITH THE PERSON I PAY! Parcels not collected, undelivered, damaged, lost etc. No responsibility is taken for anything, the customer service is non existent, the staff are extremely rude and incompetent and deliberately aggravate the complainant in the hope they can find an excuse to terminate the chat/call so they dont have to sort the problem out (assuming they can but I doubt it as they dont seem to be able to tie their own shoe laces!). The bottom line is they simply dont care but no doubt I will get a response to this like many other comments I have read on here where there will be fake concern over my complaint and they ask me to explain the problem so they can look into it. Too little too late! They know what the problem was but chose to ignore it so now Ill do my best to do as much damage to their business as they have to mine! A continuation of lies from the monkeys!!!!! I wrote a review on here about this appalling company which was published a few days ago and just as expected they replied publicly as they wanted to demonstrate their customer care whilst continuing with their rudeness, lies and arrogance in the privacy of a private online chat and support tickets. Whilst I was trying to resolve my ongoing complaint on the online chat I spoke to 5 different monkeys who repeatedly asked me the same questions from a script they are clearly given without bothering to read my replies and then the chat ended as they pretended I wasnt answering them. It seems when they cant or dont want to resolve a problem they pretend the customers replies cannot be seen and close the chat. During the long waits for them to reply to me as they are clearly talking to several different people at the same time (which is why I am asked the same things repeatedly as they cant keep track of the various chats) I used my time to write my first review in between making a complaint with their support ticket. A clown who called himself called Brandon asked what my problem was when I complained through a support ticket about the staff ending the chat without resolving my complaint and I told him he already knew what the problem was as he was one of the people that ended the chat. He replied with this unbelievable lie; Please be advised that there are other members of staff who use my account on live chat. He then went on to say; Your account is banned as you were rude towards members of staff and the ban will not be lifted. My public reply to him and the rest of the monkeys is that you are incompetent, just dont care about the customers that use your service and you are liars. Any reputable business would have sorted this problem out quickly and efficiently, its called damage limitation. It seems the monkeys dont like bad reviews. They need to get used to them because I will do my utmost do them as much harm as they did to my business.
14/07/16 by Just another customer
Our Response: Dear Customer
Sorry to hear about the issues you have had with the couriers. You will be familiar with the format of choosing a courier from our site and it is their responsibility to collect and handle the items. You can review the star ratings of each courier from our customers at the time of booking to get an understanding of the service. We are happy to help when things go wrong and to chase up the courier handling the goods to resolve the issue.
If you have comments on our support team, please raise a support ticket and put FAO Manager with evidence of your issue and this will be reviewed with the team.
Kind regards
James
I had a 20 kg parcel delivered from UK to Portugal. Delivery took 3 days from door to door.
The only hitch was that the labels werent emailed to me and I had to contact the help centre. This was easy and the staff was helpful and sorted the matter out quickly.
Would definitely use again.
14/07/16 by Sol
Useless company, never collected parcel and its impossible to call them. Avoid at all costs
14/07/16 by Customer
Our Response: Dear Customer
Sorry to hear your parcel was not collected, we do not make the collections as a reseller of courier services. The goods are collected by the courier chosen by the customer when they place the order. We do not have a phone line as we have to go away and discuss further the issue with the courier that can take time, so we use Live Chat which is open 8am to 9pm weekdays and also email support every day of the week.
Kind regards
James
needed 2 day delivery of a small package to Phuket in Thailand, and it did exactly as it said on the tin. Thanks
14/07/16 by Michael Hallam
Fast shipping and low price for postage to oz ace????
14/07/16 by Eddie duffy
All good but would be better if labels could be printed sooner not 30 mins
14/07/16 by Richard baxter
Great experience will recommend to all my friends and family!
13/07/16 by Customer
Carrier did not follow original instruction regarding point of collection! Had to make two telephone calls to resolve and delivery was two days delayed when next day delivery service was paid for
13/07/16 by Customer
Booking was easy, collection prompt and delivery as wanted.
Only thing I did not get was the email with the label but I was able to print this off from my account so not a problem.
13/07/16 by Gemma Shaw
Reliable service
13/07/16 by David Menebhi
Excellent service from start to finish!!
Every stage of the operation was notified by email.
I will certainly use this service again and I am pleased to recommend it to others.
13/07/16 by P.Martin
Used 1st time and not disappointed would recommend
13/07/16 by Ms Redington
Cheap and professional. Fantastic service.
13/07/16 by Deepgoat5
Lower cost and faster service than the Royal Mail.
13/07/16 by Customer Jane Charles
I took my parcel to the local post office and it arrived less than a week later in europe. I would have no reservations about using Parcel Monkey in the future.
13/07/16 by JULIE
The parcel arrived the day after I dropped it off at a local shop. I was not expecting such prompt service so was very pleased.
13/07/16 by CustomerJ Havis
Paid for a next day service for an item to be collected on Thursday to arrive on Friday for a charity auction. Parcelforce failed to collect the item on Thursday collected on Friday and failed to deliver next day . Delivered on Tuesday meaning the item was now 3 working days late. No response was given now compensation was given even for failure of service was provided. Absolutely shocking customer service . Still waiting on a redponse
13/07/16 by Customer
Our Response: Dear Customer
I am very sorry to hear the item was not collected, please contact our support team so they can look into this for you and chase the courier to see what caused this delay
Apologies for the inconvenience caused
Kind regards
James
My package was picked up by Parcel Monkey 10 days ago and after providing information, receipts and photos to the PM support team, I still do not have any information on the status of my shipment.
13/07/16 by Ken
Our Response: Dear Ken
Sorry to hear this item has yet to be delivered, Parcel Monkey do not pick items up as we are not a courier. Our website is a reselling platform of courier services so you can choose which one you would like to handle the items, in this case Parcelforce.
I can see you have a support ticket open and that our team our looking into this delay with your delivery and will update you in due course
Apologies for the inconvenience caused
Kind regards
James
I booked a 24 hour courier service to make sure my mum got her birthday present in plenty time for her birthday. FOUR days later it was eventually delivered. Really terrible.
13/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear your item was delayed with the courier you chose on our site Parcelforce. Please contact our support team so we can look into this with the courier and see what caused the delay.
Apologies for the inconvenience caused
Kind regards
James
great site for price comparison - have used twice & got the best prices for couriers
13/07/16 by Yvonne
Late delivery cost me £200.
13/07/16 by Julian Collins
Our Response: Dear Julian
I am very sorry to hear about this late delivery, Parcel Monkey do not handle the items as a courier service reseller. I can see our support team are investigating this with the courier for you and will update you with why this was delayed on your Parcel Monkey account.
Apologies for the inconvenience caused
Kind regards
James
No qualms collection and delivery. Tracking for international delivery could do with some improvement.
13/07/16 by Otunba
The service was excellent. I had my golf clubs collected and delivered and they arrived in perfect condition with not a mark on them. The cost was gods for the service provided.
13/07/16 by Cheryl
It said 3-4 days delivery but its been a week and my parcel still hasnt been delivered.
13/07/16 by Angry Customer
Our Response: Dear Customer
I am sorry to hear about the delay with your delivery, Parcel Monkey do not handle the items as a reseller. Please check your Parcel Monkey account as we have chased the courier up on the delivery of this item and why it has been delayed.
Kind regards
James
First time using and very happy with this service.
Thank you
12/07/16 by Parvez
Easy to deal with and a good price for the service.
12/07/16 by DBG
Would recommend. Everything went according to plan.
12/07/16 by Eric Wright
This is a great website. Used them a couple of times now. Love it!
12/07/16 by Rob Mason
The delivery was on time. The pick up was easy. However one of the items were damaged.
12/07/16 by Customer
Parcel monkey provide a great service. Parcel force have been very poor.
12/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear about the issue with Parcelforce
We would recommend to leave this review on Parcelforce Trustpilot page so they can action your comments
We are glad to hear that you felt Parcel Monkey provided a great service
Kind regards
James
Booked in online, collected & delivered when it should have been very happy
12/07/16 by june
Booked the dpd 24hr droped off at local collection point on Thursday it sat there till the following Wednesday then got lost for 24hrs and finally arrived a week later the following Friday. Not parcel monkeys fault as Ive used them before but I wont be using Dpd again!!
12/07/16 by Louie
Fab service arranged pick up of pair of shoes left behind in a hotel room 300 miles away
Everything sorted online and shoes back in my possession 48hrs later
Thank you
12/07/16 by A dwyer
No fuss delivered on time - from UK to Madrid
12/07/16 by Customer
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