We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,672 reviews.
Good service overall its value for money i would recommend everyones to try them
21/06/16 by Customer
First time using Parcel Monkey,, and wont be the last.. it was easy , and found the best quote, and delivery service.. Sent a parcel to the USA on the Tuesday afternoon,, and it arrived there less than 48 hours later... Would recommend.
21/06/16 by Alyson Gill
Hi Alyson,
Thank you for your first order, its great to read that it wont be your last and that you are going to be recommending us too!!
Arrived exactly as it was told on tracking system
21/06/16 by Customer
Parcel collected on time and delivered in great condition, also on time. Manchester to France in 3 days and the price was good too. Whats not to like?
21/06/16 by Tracey
Quickly found the best price for my oversized parcel, meaning that the recipient for it in 24 hours for less than they thought they were going to pay for 48.
Ill be using Parcel Monkey next time I need to send something.
21/06/16 by Customer
The fist two service were not available, but the third worked OK
21/06/16 by Johny
It got there on time, and all in one piece, and thats the whole point - Thanks!
21/06/16 by JOHN ALEXANDER
If you want to have your stuff delivered internationally, do make sure that your details are correct. Might not get your parcel anyway, see me. It got shipped back despite all my efforts to amend the supposedly wrong address by adding some hyphens between the words as is the custom in Germany. Didnt get it in the end because somebody apparently couldnt reach my phone, although I have not received a single call. Explain to me why you would need to call me if you have a perfectly sensible address and even a person on the phone frantically trying to get their parcel?
21/06/16 by Customer
I shipped a large motorcycle fuel tank to the other end of the country. It was collected fairly early although I was expecting a little earlier, I had to wait in a couple of hours, The collection agent arrived in an unmarked white van in plain clothes and without identification badge but was polite and gave me a pre-printed receipt in exchange for the parcel.
The tracking facility on the website was easy to use and the parcel arrived at its destination within 24 hours. The parcel had to be signed for and a copy of the signature was added to the tracking information, which is a nice touch.
Very pleased with the service.Will use Parcel Monkey again. Thanks.
21/06/16 by Mark S. - East Sussex
Very keen price compared to other carriers, how ever the carrier on this occasion Parcel Force booked on the Monday, received on the Friday.
21/06/16 by Customer
Parcel quotations and value for money is excellent compared to other websites..
21/06/16 by Sushant G
Hi Sushant,
Thank you very much for your 5 star review and its great to see that you feel we offer excellent value for money.
Kind Regards,
Matt
17 hours to get a follow up email after booking with the label details? Fortunately the courier had not collected so I had time to print otherwise it would have gone with the correct labelling! Ridiculous
21/06/16 by Customer
Shipped a parcel to Bulgaria with them fine, we then sent another to the same address which they were then unable to deliver. spent ages trying to resolve matter but they could not give us a valid reason for non delivery. Our customer waited 4 months for this! then had the cheek to offer us half the money back and also charged us to send the parcel back to us. We then sent parcel with another courier and low and behold he received it within a week. Appalling from beginning to end and not bothered at trying to resolve matter and keep their customers happy, the Manager was useless too! Very disappointing. Still not had a refund 4 months later .......
21/06/16 by A very unhappy Parcel Monkey customer
I have used them a few times,the couriers were very prompt and my item arrived in some cases earlier than expected! Very happy!
21/06/16 by Laviniaw
A very quick ,,picked up in 1 hour,, service. very proffesional highly recomended
21/06/16 by richard
was a bit concerned after reading negative feedback but parcel arrived back a day before expected so no complaints
21/06/16 by Andrea
Aa
Very good all easy
21/06/16 by Customerlee
They quoted the best price and the latest pickup times for next day delivery. I will definitely be using them again.
21/06/16 by Customer
as above ; will return
20/06/16 by Customer
This is the 2nd time I have used Parcel Monkey to send a parcel to USA,
On both occasions the parcel was collected from my home on the stated day and delivered in USA 3 days later. Excellent service.
20/06/16 by Yvonne A
Hi Yvonne,
Thank you for your 5 star review and its great to read how pleased you are with the service you selected.
Kind Regards,
Matt.
Efficient and cheap international service.
20/06/16 by Customer
Quick, easy to order and everything went through as announced
20/06/16 by Cris
I am using Parcel Monkey regularly and they have been very reliable so far. Web interface is easy to use. Recommended.
20/06/16 by Raph
Used parcel monkey about 10 times now, always good, website easy to use, def recommend.
20/06/16 by Customer janet holmes
Needed a next day service so selected Parcel Force 24h. They didnt even notify the local collecting office to collect for 48 hours. Wasted hours trying to locate parcel, via both parcel force and parcel monkey. Very difficult to deal with the latter didnt even both to follow up the urgent request for support. Worth paying extra for UPS next time.
20/06/16 by p aram
Excellent service
20/06/16 by lowed
Did what it was meant to do - no fuss just efficient service, delivered promptly, well done!
20/06/16 by Ros Allison
Very quick and efficient service
20/06/16 by Customer
easy to use but parcel arrived in a very bad condition
20/06/16 by Customer
very impressed and will use again and recommend to friends
20/06/16 by Brian Clough
Hi Brian Clough,
Is that your real name? If so you are named after a true football legend.
Thank you for your 5 star review and its great to see you will be recommending us to your friends.
Kind Regards,
Matt.
Decent price, collected and delivered.
20/06/16 by Guy
Collect by parcelforce at a fraction of the price quoted through them directly. Awesome service, will definitely use in future, thanks!
20/06/16 by Customer
Booked parcel collection on 14th June, its now Monday 20th and still no collection. Spoke with them 3 times and they rebooked 3 times and still no collection. Absolute JOKE
20/06/16 by Jason Howard
Our Response: Hello Jason,
I am sorry to read that and will pass your name over to our support team so they can investigate the issue and respond.
Once again sorry Jason and we will look into this with the carrier concerned.
Kind Regards,
Matt.
I went onto parcel force and they said my parcel was too large and would cost £50 - went onto monkey and for £15 two day del inc pick up signed for -- bargain
best bit was parcel force came for the item and delivered it - on behalf of monkey
magic will def use again
20/06/16 by Dino Cole
This is the end time I have used Parcel Monkey, I am very pleased with the service they provide and so much more competence pricing then Royal Mail.
20/06/16 by Customer Jodie Kelly
I confirmed my arrangements online to send a package to Austria at 11.45 pm on Sunday evening, fully expecting the next day service to roll over to Tuesday. Despite this my parcel was collected by 11 am the following morning and delivered to my cousin in a small mountain village 4 days later.
Parcel Monkey kept me informed throughout the process. I am a very satisfied customer.
20/06/16 by Sue Lawn
great service
20/06/16 by Peter Gibson-Barnfather
Efficient service and extremely speedy - item collected Monday pm in Cornwall, received in New Hampshire Wednesday!
19/06/16 by Graeme Hopkins
Morning Graeme,
Thank you very much for your 5 star review and its great to see how fast your item got across the pond!!
Kind Regards,
Matt
Pick up from other end of country. No hassles. Delivered on time. Reasonably priced.
19/06/16 by Customer S Carruthers
Faultless delivery of a surfboard
19/06/16 by Customer
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