We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,929 reviews.
parcel arrived on time very friendly delivery man,very happy will use again
27/08/16 by dennis smith
Package dropped off at local collection point after speaking to the agent beforehand on morning of Sat 20 August. Agent assured me it would be collected by 1pm that day. Actually picked up Mon 22 August as agent unaware dpd does not collect from such collection points on Saturdays.
27/08/16 by David Sherwood
Very happy ,found it so easy to do and saved me a lot of money
27/08/16 by Customer
Large parcel sentvia Parcel Force. Parcel Monkey kept me informed all the way and responded quickly to my texts. Very reliable and accesddible. Would definitely use them again
27/08/16 by Lydia Wells
International parcel, paid for a fully tracked service, nearly 2 months later still no tracking info since it left the UK. the "customer service" department just keep blaming the courier & seem to accept no responsibility for the failure to provide the service that they happily took my money for. Now they are saying that their complaints process takes a month - AVOID This company if you actually want your parcel to arrive!
27/08/16 by Neil Brown
Our Response: Dear Neil
Sorry to hear of this issue, we do not handle the items as a reseller so we have to wait for the courier company to come back to us with the information regarding your item. Please alert our team via a support ticket and this can be passed to the claims team who can assist from there.
Kind regards
James
Did not receive the confirmation email they said would arrive 30mins later and took payment regardless. Had to pay again in he post office as they had no recollection of it being on the system. Would not recommend.
27/08/16 by Customer
Our Response: Hello
Emails can take up to 20 mins to come through with the label as the courier will need to verify the addresses. Once this is done they are emailed out and can also be located on your account dashboard. You will need to print and attach this label so the Post Office can see you have paid. Please let us know if you have not used the service, via a support ticket, so we can cancel and refund your order.
Kind regards
James
Cant fault except didnt get email with instructions how to attach label
26/08/16 by David Thomson
Friendly easy-going drivers, reliable service, easiest company Ive ever dealt with. I will always return.
26/08/16 by Customer
Well pleased with the efficiency of using the company.
26/08/16 by Sue Gee
Parcel collected as arranged, would recommend to anyone.
26/08/16 by Mrs Janet Collinson
Looked at other on line sites but parcel monkey was the easiest and didnt have to print own label. Very good service
26/08/16 by Customer
Customer support severely lacking. Parcels not picked up when supposed to I will use another company instead
26/08/16 by E.G
Excellent service thANK YOU
26/08/16 by Jane
And a big THANK YOU back to you Jane for booking with us :-)
Kind Regards,
Matt
Brilliant!
Arrived exactly when they said it would.
All paper work for parcel to America done in 10 mins, paid for and labels printed. Dropped off at post office, no problem.
Super easy, will definately use Parcel Monkey again!
26/08/16 by Kathleen Lawrence
Great system easy to complete paperwork we sent parcel to Vietnam it was collected from home and delivered on time great service will use again
26/08/16 by malcolm thwaites
excellent service and affordable price.
26/08/16 by Mrs. Swapna Benny
Parcel collected as instructed and delivered as instructed and undamaged
26/08/16 by N Trigg
I have used Parcel Monkey several times and they have always been the most reliable and the most competitively priced. A firm favourite. There are many similar services out there but yet to find one that delivers the service like Parcel Monkey.
26/08/16 by Dee Charles
Hi Dee,
Thank you so much for a fantastic 5 star review and we hope to see you back booking with us very soon :-)
Kind Regards,
Matt
Easy and time saving.
26/08/16 by MR ANDREW MARSHALL
Very useful, easy to use service. We found the cheapest courier service there.
25/08/16 by Customer
Sent a package to my daughter in Dubai. Tracking was easy, apparently there was a problem with the address which there wasnt but the package got there still within the time allocated
25/08/16 by Jan
Hi Jan,
Thank you very much for booking your International shipment with us and providing a 5 star review.
Kind Regards,
Matt
We send 30/40 letters / cards a year to this address , Parcel monkey you had 1 job and you failed . Wont use again
25/08/16 by Customer
Our Response: Good morning Customer,
According to the tracking links that are visible to you via your account, DPD were unable to deliver on August 24th and have requested further instructions from the receiver.
If the receiver provides these then the item will be delivered by DPD and then maybe you could adjust your review of Parcelmonkey Ltd??
Kind Regards,
Matt
Great as usual thanks.
25/08/16 by Customer
We have used Parcel Monkey three times now to send products internationally. Each time the delivery has been faster than expected and I like that the customer phone number is requested and actually used.
25/08/16 by CC Bookshop
Hi CC Bookshop,
Thanks very much for your 5 star review and 3 bookings to date. We hope to see you back very soon :-)
Kind Regards,
Matt
I was quite happy with my experience. The price was competive and the parcel was delivered as promised
25/08/16 by KATI HEDGER
pick up drop of on Friday not pick up till Monday
25/08/16 by denis holborow
Easy, great price, would definitely recommend.
25/08/16 by S Dickson
COLLECTED AS PROMISED SAME DAY DELIVERY QUICK NO MESSING
MANY THANKS
25/08/16 by DAVE A G
Quick and easy to use - I weighed and measured the parcel, got quote, paid, printed it out the label and stuck on parcel - and that was it.
25/08/16 by john harrop
Evretyng is perfect.
25/08/16 by Ves
The lady that collects the parcels is extreemly rude and reluctant to sign the form that proves my parcel was collected. This happend on 2 or 3 occasions the last being 18th or 19th Aug 2016. Other than that I love your service and think it is great.
Many thanks.
25/08/16 by Customer Mrs Molly E Nel
Good morning Molly,
Thanks for your kind words about Parcelmonkey Ltd and rest assured we will pass your comments about the individual driver on to the company that the lady works for.
Kind Regards,
Matt
Made the whole process of finding and arranging a carrier for a first-time eBay seller simple and straightforward.
25/08/16 by Paul
Fantastic, turned up on time, very polite delivery guy.
24/08/16 by Pat & John Derby
A+++
Collection and delivery on time!
24/08/16 by Customer inna
The process was flawless. The pick up and drop off was excellent. Especially considering the fact that the drop off location was quite remote.
24/08/16 by Ioana
User friendly website where you can place your order. Accuracy regarding the collection and delivery dates. Certainly not cheap but trustworthy.
24/08/16 by Customer
smooth operation from placing ad to pickup and delivery.
good job with RM 48hr.
24/08/16 by sc
I payed for a 24 hour delivery .. From North Wales to Scotland .. It was picked up on the Thursday .. Am ... So ..I was expecting ,, delivery nx day ,,Ie, Friday .. Not a hope ,,, The nx evening I had to call Edinburgh Depo .. Was told it had not arrived ,, as yet ,, then was informed they didnt deliver on Saturdays ,,, so that ment I had to wait till Monday ,,, not good ... So come Monday ,,, guess what no parcil ,,,, so I called again ,,, to be told that parcilforce ,,didnt post to that area ,, and my parcil had been given to the Royal Mail ... So Tuesday lunchtime .. It was delivered ,, , All in all I was not impressed with the sirvice ..as my daughter had to take three days off work .. I could off delivered it my self ,, with what it cost her for being off work .....
24/08/16 by Michelle Roberts...
Our Response: Good morning Michelle,
On behalf of ParcelForce please accept our apologies for the delay in delivery.
Kind Regards,
Matt
Hassle free ordering prompt delivery
24/08/16 by Barbara Cook
It was my first experience of shipping anything overseas. I was moving to the Middle East and needed quite a lot of things to follow. I found it very easy to bag the items. Used laundry bags and tied string around them.
Parcel force arrived to collect the bags the day they said they would via email. This was the day before my departure. I was told it would arrive to my door between 3-4 days. Bags arrived on the fourth day. I am a very pleased customer.
24/08/16 by Customer
Fantastic news Customer and I hope everything goes well for you in the Middle East :-)
Kind Regards,
Matt
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