We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,929 reviews.
Very good and very fast. Delivery from UK to Gernany only 3 days. Perfect.
01/09/16 by Customer
I had a package that I urgently need transporting and after finding Parcel Monkey via Google I decided to use them as the whole booking process was pretty simple. I had a choice of services from 2 days, next day, next day before 12, next day before 9, etc. I needed it next day and in addition to that I paid a little bit more for before 12pm. The parcel was collected and entered the network (Parcel Force was the courier) and everything seemed fine. The next day I checked the tracking at lunch time to find that it was still 150 miles from its destination. This was annoying as plans had been made on the basis that it would be there by 12. I asked Parcel Money about it but they were slow to reply so after speaking directly to Parcel Force I discovered it would not be delivered that day. So despite paying for next day before 12 it was in fact going to be 2 days for delivery. The lady at Parcel Force explained that they issue a refund in such a situation for the postage which was some small amount of good news - Im skipping over the fact that the delay cost me upwards of £300. When I spoke to Parcel Monkey I was told that there would be no refunds - they only consider a parcel to be late if its over 5 days late and that by using their services you waive any guaranteed delivery times - thus rendering those services pointless in my opinion!
01/09/16 by Richard Carter
Our Response: Dear Richard
I am very sorry to hear about this delay and this issue this has caused you. Please raise a support ticket and put FAO Manager so this can be looked into with the carrier. However it is stated in the terms offered at the time of booking the delivery time frames are a guideline
Once again apologies for the delay
Kind regards
James
Excellent, efficient service at a fraction of the cost from elsewhere
01/09/16 by Customer
Efficient and excellent value
01/09/16 by Sarah Evans - partner
Easy to use, lots to choose from. Will use again
01/09/16 by Jennifer Morrison
All good. Cheap and efficient
01/09/16 by Douglas Shand
I posted something 24hour courier, The courier picked up ok but it didnt arrive with my customer for 5 days. Rang to query this and the answer was, oh, Im sorry, your parcel wont be delivered until x day. Great...... Thanks for your help.
01/09/16 by Julianne Thomas
Our Response: Dear Julianne
Sorry to hear about the delay with the delivery, we do not offer phone support so I am not sure who you may of spoke with. If there is an issue with delivery please message us on Live Chat and we can step in and chase this direct with the courier for you. This item was sent from NI and this may of caused an issue, as the delivery time frame is a guide provided by the courier not a guarantee.
Apologies for the inconvenience caused
Kind regards
James
Package delivered on time to Ireland.
Customer delighted with speedy delivery.
01/09/16 by Customer
Used over half a dozen times, had a problem once and they answered my message very quickly, within half an hour.
31/08/16 by Ross
Appalling service!! posted parcel on 25th August with what was supposed to be 24 hour delivery, parcel arrived on 29th August delivery and posting were both within UK. Unacceptable service
31/08/16 by Fergal Sherry
Our Response: Dear Fergal
I am sorry to hear about the delay in delivery, the service times are a guideline provided by the carrier, as is outlined when you book. We at Parcel Monkey do not handle the parcel so if you are unhappy with the service please raise a support ticket and we can look into it with Parcelforce to see what caused the delay.
Once again apologies for the inconvenience caused
Kind regards
James
Cheap and fast service with insurance for just a couple of quid. The only thing is, it can be hard to arrange for someone to be home when they collect/deliver as only the date is known in advance, not the time
31/08/16 by Customer
1st time ive used parcel monkey, all went well. A1
31/08/16 by pat jaycock
Used for a parcel from UK to Denmark; I was texted one-hour collection window, it was delivered quickly, and I got a delivery confirmation email. Ticks all round!
31/08/16 by Customer
Brilliant service. Highly recommend parcel monkey!
31/08/16 by Tom Macdonald
Booking the delivery through Parcel Monkey was simple. The shipping labels were easily printable (although some of the long lines in the address overflowed and were not entirely printed). The drop-off at the post office was trouble-free, and the parcel was delivered by when it was needed through the standard Parcel Force service Id otherwise have paid more than twice as much for.
31/08/16 by David
After yet another failed collection from Parcel Force, we still have to go through the process of trying to arrange another collection date.
31/08/16 by Customer
Our Response: Dear Customer
Sorry to hear about the delay with the collection, we do not collect the items we just hand them to the courier to come and pick up. Please just log in and the Live Chat team can get another collection booked in for you.
Kind regards
James
The on-line system was very straight forward and easy to use and the parcels were collected when they were supposed to be and arrived in good shape at the correct destination. Brilliant and reasonably priced.
Excellent parcel delivery service.
31/08/16 by Judith
Really quick, easy and affordable service
31/08/16 by Alex g
Have used PM many times & would not hesitate to recommend them
31/08/16 by GH
Hi were parcel monkey you could wrap your entire parcel in bullet proof steel that could survive the apocalypse but god forbid you dont have some cardboard we will SHOOT YOU DOWN and refuse to help you WHATSOEVER So, I ordered a DX delivery from parcel monkey. The item getting shipped was a 3.8m long windsurfing board. I placed an order for 145 pounds for it to be delivered from Cornwall to West Yorkshire, and paid for £500 insurance. After, and this is very important, after the money had left my account, I went to print my DX shipping label, and it said my item must be bubble wrapped and placed inside a cardboard box otherwise it wouldnt be shipped, and because of the item type, NO REFUND would be given! None of this was clear on either the parcel monkey or DX website until after Id paid. I then frantically contacted parcel monkey, who said they could get my parcel delivered, as it was packed in a very well padded bag, with cardboard over the middle sections and bubble wrap over the ends. (it was getting delivered from cornwall to me, so I had little control over its packaging) However, DX and parcel monkey then said as it wasnt within their packing guideline, I would get no insurance despite paying for it, and any damage would be my liability to pay for. I was fuming! The board was in better packaging than most things in a box, and any damage would of course be the couriers fault. So I made it explicitly clear to parcel monkey that I would claim for any damage due to the quality of the packaging. No reply. Then on the day of arrival, the delivery driver dropped the board over 1m off the back of his van, right in front of me! He then smiled like nothing happened and offered to carry the board into my house, (knocking it into every bloody thing he could as he did so). There is now a non watertight crack/chip in the back of my board that will be very expensive to fix, and parcel monkey are not letting me know whether I can claim. I have tried to claim with parcel monkey, and despite repeated attempts to explain how it was packaged, as well as uploading a photo of the bag it came in and some cardboard and bubble wrap (because the lady i dealt with seemed unable to understand what that was) I was informed I could not even have my claim processed because I didnt have the cardboard my package came in!? I still had the bag though! I just recycled the cardboard like a sane person would, and now theyre trying to avoid helping me because I recycled some cardboard!? I am 18, I cant afford to lose hundreds of pounds over this trivial thing. Ridiculous, and the lady from claims who dealt with me was particularly arsey and unhelpful.
31/08/16 by Joe Thompson
Our Response: Dear Joe
We at Parcel Monkey do not handle the goods, we are a reseller of courier services so the packing guidelines are those of the courier handed to us to pass on to the customer ans they are outlined at the time of booking. I am sorry to hear about the damage, please raise a support ticket and put FAO Manager so this can be looked in to for you and we can find out more info on your packaging.
Apologies for the inconvenience
Kind regards
James
Excellent sending parcel from UK to Spain, super fast and reasonable
31/08/16 by Customer
I use royal mail 24 service via Parcel Monkey and they are the most reliable service, prompt collection and always get there when promised! Cannot fault them
31/08/16 by Sam Spenceley
Easy ordering process. Great value. Excellent service. Easy tracking.
Customer very pleased.
31/08/16 by Amanda Turner
Fantastic 48 hour service. Would highly recommend and a great price too!
31/08/16 by Leonie Ball
Very useful site
31/08/16 by Paul
Very disappointing service waited in all day for the parcel force man to turn up 26 minutes after closing time and then asked if I would like to cancel pick or arrange for them to come another day to collect surely they must know if it is going to be am or pm pick up did arrive in time at delivery address but as a first time customer will think twice about using service again
30/08/16 by Customers skinner
Great service, reliable, quick and easy!
30/08/16 by Francesco
The whole process from start to finish was easy to follow. Updated every step of the way... Thank you for an excellent service. I will definitely use you again.
30/08/16 by Mandy Roberts
The easiest way to post out any parcle instead of paying the excessive fees from the Royal mail
30/08/16 by Mrs O
Fast efficient cheap
30/08/16 by Customer
Excellent service.
30/08/16 by Customer
This this second time I used it for delivery to the UK address, first time my parcel went abroad. Perfect service on both occasions and best available rates, easy to use, simple instructions. Thanks very much
30/08/16 by Customer
The 2 packages (36kg in total) were delivered as promised very quickly. Communication was very good.
30/08/16 by GT
Parcels collected last Friday and delivered today - Tuesday in Switzerland! Excellent service! The driver who collected the parcels was polite and helpful. Thank you Parcel Monkey.
30/08/16 by Customer HH
Wow exelant service, only took six days. Will recommend to all my friends ,will be using you again and again
30/08/16 by Tina crook
I would recommend this company
30/08/16 by Customer
I booked a parcel to be sent to New Zealand, at first the price seemed to be fair. However, once the parcel arrived in NZ we were told that there would be an additional $235NZD to pay before they would release it. Customs charges apparently! They didnt mention this when I went through the booking process. It ended up costing me in excess of £200. There isnt a helpline to call, and when contact parcel monkey, its via text and the replies didnt address my query. A simple process made very difficult. I would not recommend this service.
30/08/16 by E. Hanna
Our Response: Dear E Hanna
Thanks for taking the time to leave a review, all items are sent with duties unpaid and this is outlined at the time of booking. We do not deal with customs duty as this is charged on arrival by customs in the destination- so not something we can control and it is also depending on what you are sending, should you have questions on this our Live Chat team are online Mon-Fri 8am to 9pm plus we answer emails around the clock, or contact customs in the destination.
Kind regards
James
I sent a parcel abroad and it arrived on time and in same condition as I sent it. Received an email when the parcel was delivered.Really happy with the service and will use again.
30/08/16 by Mike S
4 parcels sent from UK to Germany. All arrived within 3 working days via Parcel Force. Unbeatable rate from Parcel Monkey-thank you
30/08/16 by Mr Phil P
Easy to use and great deals available.
30/08/16 by Bruno Figueira
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