We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
I have never experience such an incompetent and uncaring service. I paid nearly £40 for a next day delivery service for a painting to go to a gallery in the South. They failed on that promise. They were unhelpful when I finally got a response to my email. I had to deal directly with their subcontractor myself to get the problem resolved. When I tried to ask Parcelmonkey to resolve the problem and let me know when my parcel would be collected they informed me that I had missed the collection window for that day so it would be another day before collection. This would mean that a 24 hour service would have taken 4 days to complete. I was also informed that any talk of compensation would only take place once the original transaction had taken place. I have many many artist and photographer acquaintances who are always using couriers to carry their work...I will be making sure that none of them ever use Parcelmonkey.
19/07/16 by Ivor Sexton
Our Response: Dear Ivor
I am very sorry to hear of this issue with your parcel, Parcel Monkey do not make the collections the courier you choose when you get a quote on our site does. If the collection is missed by the courier our team are on hand to step in and help via Live Chat to get it collected at the next possible opportunity. Please raise a support ticket and put FAO Manager and this will be looked into in more depth as to what the problem was.
Apologies for the inconvenience caused
Kind regards
James
The parcel was collected from UK Thursday and delivered to Australia on the Monday...AMAZING!
19/07/16 by Customer
the drive is out of order he knew I was in ,he only knocked my letterbox and did not bother to ring my door bell ,I had music on ,but I had my portable door bell ringer with me this was on Friday did not receive until Monday so took nearly a week to deliver NOT GOOD ENOUGH
19/07/16 by mark nichold
Our Response: Dear Mark
Sorry to hear there was an issue with the delivery, we at Parcel Monkey do not pick up the items, we resell the courier services who then do come and collect the goods and deliver them. I can see it was attempted by the driver to be delivered and was as soon as possible put back out for delivery the next working day. If the customer does not come to the door the driver will move on to complete his round, so I am sorry to read you missed him.
Kind regards
James
Quick, easy, cheep
19/07/16 by Joe hawtin
Sent item, and the customer contacted the courier direct and paid extra for expedited service.....5 days later still no item
19/07/16 by Customer
Our Response: Dear Customer
Sorry to hear about the issue with delivery, looking at the tracking they have been trying to get this delivered the last few days, and it now shows as on the road for delivery today. Please contact us on Live Chat and we can look into this issue for you and see what is preventing this arriving with the customer.
Apologies for the issues with the carrier
Kind regards
James
Item was sent from England to Qatar arrived in the condition it left and within good time. Person who purchased it left me feedback reading 100% happy well done. Certainly value for money
19/07/16 by Marcus Jon Goodwin
Thanks Marcus for your feedback
Only used twice. First time I had to speak to an advisor to rearrange a collection which was rearranged for me but parcel force still turned up for original booking. Lucky enough someone was in and all went well.happy with service so far and will continue to use them.
18/07/16 by Michael
This is such an efficient service will use again
18/07/16 by jennifer macleod
Great service. Hassle free and easy to arrange. Would recommend to anyone. Will definitely use again.
18/07/16 by Gemma
Parcels remain undelivered still no response
18/07/16 by Customer
Our Response: Dear Customer
Sorry to hear your parcel is yet to be delivered, please log in to your Parcel Monkey account and open a Live Chat where our team will be happy to help get this chased up with the courier DPD.
Apologies for the inconvenience caused on this occasion
Kind regards
James
Brilliant arrived in Germany within 2 days will definitely use again
18/07/16 by Stu
Easy to use....competitively priced.....punctual service via parcelforce.....
18/07/16 by Gordon W
Very good discounts and choices
18/07/16 by John Schofield
I had not one problem. I will be using Parcel Monkey again very soon!
18/07/16 by Jay Jones
Did what they said and delivered to Australia from the UK, in 7 days no problems. And kept me posted all the way.
18/07/16 by Robert Dillon
It all worked as it should have and for a great price.
18/07/16 by ottsonic
Super fast delivery, parcel arrived exactly as I sent it, undamaged!
I was a little skeptical as the delivery price was so low, but I am very happy with the service and would not hesitate to use Parcel Monkey again.
18/07/16 by Anthony Robinson
A parcel of 7.3 kg to New Zealand around £50 with parcel monkey over £100 with Royal Mail. Parcel picked up from our house Monday afternoon and delivered to a postal service for our son to collect the following Monday. Price included insurance and a tracking service. Absolutely excellent.
18/07/16 by Gill Lloyd. Wallingford
You got the address wrong or put the item on the wrong van, It took twice as long fof it to get to its proper destination
18/07/16 by Iain Mckay
Top quality service like always
18/07/16 by lewis gee
I was asked to use Parcel Monkey by a man who bought an item from me on eBay. I hadnt heard of you before.. I was so impressed at the speed of your service, that I will use this service in future.
18/07/16 by Angela Cable
Parcel picked up when advised and arrived safely :-)
18/07/16 by East Budleigh Garage
Good service, but the driver was very reluctant to print & sign his name. When l said l was going to call in and report this,he changed his mind.
All he wanted to do was sign DPD.
Good service overall,picked up parcel on time,speedy delivery.
The cost was reasonable,l will use this service again.
18/07/16 by Paul Randall
Did the job no issues / hassle of repeat phone calls.
18/07/16 by Jav
AVOID Parcel Monkey at all costs. Spend the money on a better service. I ordered my TV to be delivered from England to Finland. 1. The collection didnt happen on the day they mentioned and no notification of any delay was given. Even when the person at the collection address queried customer service at 5pm on the day after waiting around, they said they couldnt give any details on the collection. A day wasted. At 6pm that day collection had to be rescheduled for the next week. 2. My TV finally arrived today, completely smashed!!! I had the TV packed by a shipping & storage firm so it was well protected for this kind of transport. It appears based on the state of the TV that absolutely no care whatsoever had been taken with the package in transit. It looks like it had been repeatedly thrown from a height onto its edge. Do not use Parcel Monkey, the customer service is awful and based on many reviews (which I really wish I paid more attention to in the first place), there is a high probability that your goods will arrive damaged!
18/07/16 by Ben Davies
Our Response: Dear Customer
I am sorry to hear you have had an issue with the courier booked on our site we resell courier rates so the service is the same should you go directly, just cheaper on our site as we have better rates due to the volume of items we ship.
The collection is made by this courier so they come to pick this up so apologies for the delay and for how this item was handled by the courier you chose- however we do advise at the time of booking this item is prohibited as it is fragile to be transported via a courier network and that is something outside of Parcel Monkeys control.
Please do open a support ticket and we will be happy to investigate this with the courier and see if we can assist further.
Apologies for the inconvenience caused
Kind regards
James
Good price, clear instructions. Only minor thing was would be nice to get more help filling out US customs form but on the whole excellent.
18/07/16 by Harry
Excellent service. Would most certainly use again.
18/07/16 by Jennifer
no problem at all
18/07/16 by Customer
Excellent service ,reliable and very quick delivery to Australua thank you
18/07/16 by Maria Hayes
Very straight forward, no hassles and extremely quick delivery
18/07/16 by Linda
Simple to use, reliable and did the job perefectly, thank you.
18/07/16 by Kim Woodford
Parcel was picked up and delivered on time at a very savy price. Only drawback is we need to choose a company and book to see what are the available slots of pick up time.
Will use it again though.
18/07/16 by Raplapla Pierre
worth spending the extra £ to use parcel force as they are more dependable than the other cheaper couriers
17/07/16 by Customer
Half the price of any other quote from all the main players in parcel mail. Got our parcel to SVG in less than 4 days....previous best time was 4 weeks! Well done well be using parcel monkey again.
17/07/16 by Fiona Ryan
Amazing and on time they delivered the parcel with out damage
17/07/16 by Customer
parcel collected and delivered as promised.
17/07/16 by Peter
Booked parcel for same day collection, guarenteed next day delivery. Was not collected for a further 5days.
17/07/16 by Jack
Our Response: Dear Jack
Sorry to hear of this issue with the collection, we at Parcel Monkey do not pick the items up so please log in to your account and let us know the details on Live Chat so we can get this looked into with the courier and see why they failed to make the collection on time. I can see you booked a Parcelforce 48 hour service and once this was picked up it was delivered promptly, however please do get in touch so we can question the late pick up.
Apologies for the inconvenience caused
Kind regards
James
the best service ever, i wont change thank you very much parcel monkey.
17/07/16 by anilkumar
So I booked a parcel online and entered my cc details, order processed label should be available "immanently" a few hour later still no email and I need to log back into my dashboard.....but I dont remember creating account during the order process... Assumed an email would have been sent after order creation with a password. No email received. Tried the forgot password link..... 24 hours later still no email....tried to contact Customer services "YOU MUST LOG IN TO YOUR ACCOUNT TO CONTACT CUSTOMER SERVICES" well my problem is with account creation so Im a bit stuck..... Tried to create a new account "THIS EMAIL IS ALREADY REGISTERED" another dead end. No other contact options available, not even through Facebook, hopefully someone moniters this. My parcel is due for collection shortly.
17/07/16 by Matthew Milner
Our Response: Dear Matthew
Sorry for this issue with your log in details, please email [email protected] so we can help you get logged in. We can then check it is still on for a collection and give you full access so you can track the items you are sending
Kind regards
James
Thank you Parcel Monkey for the prompt service I received this week. The parcel was collected from the post office on Monday and was in South Carolina on Friday. As I had never sent a parcel abroad before I was a little nervous but I shouldnt have been. I will be recommending you to all I know and will definitely use you again.
17/07/16 by Karen Groves
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
