We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,119 reviews.
Good service and price
03/08/16 by John Beveridge
Trustworthy
03/08/16 by Customer
A good, efficient service
03/08/16 by Kijlstra
Ordered parcel to be sent abroad. No label received. Profile says "Problem - please contact us", but there is no f**** phone number to call. One of those typical companies hiding behind emails/contact forms. Pathetic. Of course my money was not refunded. Scammers.
03/08/16 by Robert
Our Response: Hi Robert
All you need to do to access our Live Chat support, open from 8am and 9pm is log in to your account where a member of our team will step in to assist with any issue. Or you can leave an email and every single one is responded to. Please let us know your order details and if the service has not been used we will be happy to refund you.
Kind regards
James
Brilliant door to door service, quick, reliable and informative of progress all the way to Poland. 10/10
03/08/16 by Jeff Peacock
Easy to book, quick collection and quick delivery even to N. Ireland from Wales.
Recommended
03/08/16 by Paul Dumayne
Offered the beat price for a large package collection. Subcontracted in parcel force for the job. Collected then lost the package with no customer service worth noting. No relationship manager and no apology for loosing something worth alot of money. Parcel force at least have a telephone number to call for help. Do not use this company unless you want to pour money down the drain. Further development in response to james reply. I have tried to get in touch and nobody replied. Same story of the best intentions and no action.
03/08/16 by James Morrison
Our Response: Dear James
Parcel Monkey are not a courier, we resell courier rates including those of Parcelforce. We offer Live Chat support 8am to 9pm weekdays and email support where every ticket is answered. I am sorry to hear the carrier lost the item, please get in touch so we can investigate this for you with the courier and pass your details on to the claims team.
Kind regards
James
Fast, efficient and reliable
03/08/16 by Customer
Why go direct to Parcelforce when parcel monkey are almost half the price and you still have your parcel go through parcelforce?
03/08/16 by Alain
The parcel arrived within 2 days, when it was predicted to arrive within 3-5 days. It arrived safely, with no damage or lost - quick and secure service, totally recommended!
03/08/16 by Ivo Nunes
Quick pock up and delivery on time. Couldnt ask for more.
03/08/16 by Yvonne
I received an email the same day of the collection saying the time frame of collection was around 12.15 to 13.15. I arrived home at 12.20 and the driver was in front of the property writing desperately the note that he had missed me. So when he saw me, he was very rude because I had been late and because he had to pick up the parcels from a top flat. He treated the parcels very aggressively and his manners where not appropriate. When I asked him to sign the Collection Receipt, he said, he wasnt meant to sign it, I finally got him to sign it. When the parcels arrived at the destination, I got 16 emails with different time frames of delivery of the parcels. I attended the last email and when I arrived at the property the parcels had been already delivered 1 hour before, but to the security person and not to my property. Moreover, the packages where in a very bad condition from the outside. In general I wouldnt choose this service again.
03/08/16 by Customer
Very well organised, speedy system,
Parcels going to few different countries - got all docs and labels needed,
Couriers very polite,
03/08/16 by Customer
The whole experience is quick and easy. The prices are excellent and I was even able to arrange pick from home address and next day delivery for the recipient. Highly recommended!
03/08/16 by Jay Allsopp
Could not improve on this service. Would use again with confidence. Thank you.
03/08/16 by Maureen Wilkes
Booked it on Sunday afternoon, and they came to pick it up at 1:45pm on Monday. Great price. No complaints. Parcel arrived within the indicated delivery times.
03/08/16 by Customer
The company is ok if everything gets collected on time but if you have to contact customer service be prepared to be disappointed. The worst customer service I have experienced. Problems are not given proper solutions. They do not compensate for losses. They blame everything on the courier. Out of 4 parcel collections 3 parcels were not collected on time. I do not recommend using this website as the customer service is terrible. I recommend paying a bit more and going direct to the courier. Parcel monkey have made me get more loss instead of saving money.
03/08/16 by Benjamin
Our Response: Dear Benjamin
I am sorry to hear you have an issue, we do not handle shipments, we just resell courier rates. We hand over the orders to the courier who then come to collect, if they are late just let us know on Live Chat so we can chase them and resolve the issue. If you had booked the service with the carrier direct the service would be the same, as they still use the same booking system and collection drivers.
Kind regards
James
I am very satisfied with Parcel Monkey. I shipped my parcels from Oxford to Madrid and they were received only two days later!
03/08/16 by Customer
So very simple and efficient, thank you!
03/08/16 by Nigel
it was not collected on the day i selected i noticed on the tracking info it was down as collected i then contacted parcelforce who said they would have it collected later in the day (which did not happen) after waiting later than i wanted the excuse given was there was only a name not a unit number aswell for my work sorry excuse in my eyes
02/08/16 by Barry north
great service
02/08/16 by mojeeb
Good price , fast delivery, parcel intact. All the process was very easy.
02/08/16 by Ana
Efficient reliable service, excellent prices and communication
02/08/16 by Lynn Strange
Execellent service provided and parcel reached before expected date in a proper condition.
02/08/16 by Customer
Used this delivery service several times now and found them to be the best and cheapest around. The only complaint I have is that it would be nice in the tracking if it stated when the parcel left the UK and arrived in the destination country. Thats the only problem I have.
02/08/16 by David Abbott
Chose my parcel service through parcel monkey ( which were great). DHL express international 1-2 day service chosen. Collected on Wednesday and I expected it to arrive in Greece by Friday (as my friend was travelling onto Cyprus on the Monday). Parcel arrived on Monday...friend had to delay flight!!!!
02/08/16 by Locky
Fast and efficient service
02/08/16 by Customer M Kurkhsm
after being let down myhermes i switched to parcel monkey and got a perfect response fast and trustworthy.
02/08/16 by glen sims
extremely rubbish service
02/08/16 by Customer
Our Response: Hello
Many thanks for your review, our records show you have booked one parcel, and this was on a drop off service. It states the goods were never taken to the shop by the sender so this looks like the service was not used.
Kind regards
James
All good. 2 boxes transported from the UK to Greece at a good price, in good time.
02/08/16 by JH
Entering details can be quite confusing at times
02/08/16 by Customer
Easy to book and kept to word re collection and delivery
02/08/16 by Anna
Used few times before. Best for over seas shipping. Was let down due to delays at local post office, but this has no relation to parcel monkey. Will continue to use them
02/08/16 by Customer
Booked a number of collections via parcelforce now.
Each one has been painless.
01/08/16 by Stuart Liddle
Booked to have my items uplifted at 10.30pm and delivery man was at my door by 8.45am the next morning to take them away. Cant fault parcel monkey at all will be my first contact if I need anymore parcels sent.
01/08/16 by Customer
Used this service a few times, its easy to get a very competitive quote giving plenty of alternatives for collection/ pick up and delivery time. Only hicup was I didnt get label to print off but when I contacted them it was sent straight away. I will defiantly use this service again.
01/08/16 by John T
Let down by another company, tried this one and we would definitely use again.
01/08/16 by withwings
Quick, efficient and cheaper than post office. Also convenient as collected from my house. Parcel was international and arrived within 2 days.
01/08/16 by Kem
Our Response: Dear Kem
Thanks for the review, it shows that you have given us a 1 star but from your comments, it looks like you found the service to be good. If you could change the star rating that would be great :)
Thanks for your help with this
Kind regards
James
Very good and straightforward to use.
01/08/16 by Satisfied Customer
Parcels were collected on time and delivered to Austria on the 3rd day. Brilliant service. We will use again. Thank you
01/08/16 by Pugsley
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