We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,118 reviews.
Easy to use service, went smoothly and tracked so I could see when delivery made! Great!!
13/08/16 by Customer TJones
Excellent all round.
13/08/16 by Elaine
Great service. Used it to post a 25kg box of climbing equipment to my campsite in France. All arrived OK and intact. Will definitely use again.
13/08/16 by Customer
Parcel was to picked up by parcelforce but they didnt turn up on the day. There website then flagged it had been picked up. Contacted parcelforce the next working day via their webform and they told me to take it to the post office which I did. I was then told it couldnt be picked up as my parcelmonkey provided printed label did not have a bar-code on it. Thus then had to pick it back up again from the postoffice and re-arrange the pick-up myself via telephone (passed between 2 phone numbers & 3 different people). Having been in all day I then had to phone them again at 4.30 to make sure they were coming... finally they turned up at 5.20... what a customer service experience nightmare!
13/08/16 by david hopkinson
Our Response: Dear David
I am very sorry to hear about this issue with the collection, we do not employ the drivers to come and collect, we hand the order details to Parcelforce. We advise to contact us as the contract is with Parcel Monkey so we can contact the agents at Parcelforce to rearrange a collection, as we know that unless you book a Drop Off service, the label we give you does not have a barcode as the collection driver brings one. We will raise this issue with Parcelforce as they misadvised on the process here.
Apologies for any inconvenience caused
Kind regards
James
Parcel didnt even get collected untill two attemps of calling to DPD>
13/08/16 by Customer
Our Response: Dear Customer
I am very sorry to hear that this has not been collected, please contact our team via your Parcel Monkey account so we can chase this up with DPD to see why they have yet to pick this up.
Apologies for the issues this has caused
Kind regards
James
As this is the first time use of this facility I have no previous experience to gauge it against. However the process was straight forward and provided a quick, reasonable priced, easy way of sending my package to the USA. I would use them again.
13/08/16 by Dean Welsh
I am so impressed - they picked up my documents and delivered to Dubai UAE on the date as promised - I was nervous as they were quite cheap compared to their competitors - Well Done Parcel Monkey I will use you all the time now.
12/08/16 by AC
All works like clockwork !
Thank you will use again
12/08/16 by S Wilson
Small issue with label, but overall Im very happy with service.
12/08/16 by Matus Krupar
I was really happy with parcel monkey they always get a good price. No hidden costs.
12/08/16 by Customer
Football parcels i guess.
12/08/16 by Customer
Our Response: Dear Customer
I am very sorry to hear the item has been damaged, we at Parcel Monkey do not handle the goods, but I can see the Claims Process team have been in touch in your account and will now step in to assist in dealing with this with the courier Parcelforce.
Kind regards
James
Used parcel force 48, everything went according to plan, easy to use.
12/08/16 by Customer
Would recommend
12/08/16 by Customer
It took them a week to deliver and parcel came incomplete, parts from the package were missing!
12/08/16 by Customer
Our Response: Dear Customer
I am very sorry to hear of this issue, we at Parcel Monkey do not handle the goods, we resell courier services on our quote engine and then the courier handles the actual shipping. I can see you have now opened a support ticket and the team will investigate this for you and update your ticket.
Kind regards
James
Its my second time using Parcel Monkey. I dont remember having issues with my first order, except for perhaps arriving 1 day later, which was fine on that occasion. The second time, while using their partner Parcel Force as the actual delivery courier, my tracking froze on the first day, and parcel continuously showed up as barely collected. Its been an awful time trying to locate it and make sure it arrives in time. It eventually arrived two days late. In the meantime, I was being passed around like a hot potato from customer service to customer service, in between Parcel Monkey (where I booked the delivery) and Parcel Force (who actually delivered the package). All in all a bad, tense and often rude experience with little support or even information provided.
12/08/16 by Darius Groza
I paid on parcel monkey for the parcel to go via parcel force but no reference or labels sent and unable tore access details. I had to then pay through another operator to get the parcel sent prior to leaving country. Unacceptable for no online or phone for customer support
12/08/16 by Bea
Our Response: Hello Bea
Sorry to hear about your issue, the label is emailed as soon as it is ready, and also when you log in to your account you will see all the labels waiting and ready to print on your account homepage. We offer Live Chat support on our website Monday to Friday 8am to 9pm and also email support around the clock. Please log in to your account to find all of these tools readily available to assist.
Kind regards
James
Parcel arrived on time, in good condition and I was alerted to the hour wheh it would be delivered - accurately. Very happy.
12/08/16 by Jenefer Farncombe
Does what it says on the tin. Would happily use again.
12/08/16 by Customer
well organised
12/08/16 by Bailey Brothers
Good price and good service
12/08/16 by Mrs Sandi Latimer
I paid £37 56. two time for the same parcel I email you but got now were. Im sill waiting for a refund
12/08/16 by robert pilkington
Our Response: Hello Robert
We have looked into this and can only see on order on the database against your email. Please go to the help tab and open a support ticket so we can help you with this issue.
Kind regards
James
1. You cant phone them, you can only use e-mail or live chat. 2. They will only e-mail the courier and will not phone them. 3. The complaints procedure is snail mail. 4. Terrible attitude, no will to help you at all. If it works then I am sure its fine but otherwise your screwed.
12/08/16 by Richard Banks
Our Response: Hello Richard
We do not offer phone support as we have Live Chat so you can speak in real time to our team in a cost effective and more efficient manner as we may have to work with the courier to get a solution for your problem. We have accounts with the carriers and they offer support to us when things go wrong via email and over the phone, longer investigations are done via email as the courier may need to contact a certain sector of their business or a depot. If you have an ongoing issue please email us and put FAO Manager and your case will be looked into by them to find a resolution.
Kind regards
James
Parcelmonkey run buy monkeys! Booked a collection through Parcel Monkey for Parcelforce to come and collect a parcel 3 days later still no collection I have contacted them each day requesting collection. They fob me off we re book your collection and no one collects the parcel an absolute joke. My advice is avoid this company no idea of customer service at all.
12/08/16 by Terry Warne
Our Response: Hello Terry
Sorry to hear that the courier has not picked up your item, we hand the order over to the courier and it is then up to them to collect. Should they fail to do so message our team via your account so we can reschedule and iron out any issue with the collection carrier, including any address issues etc.
Apologies for the inconvenience caused
Kind regards
James
Everything worked out perfect, sent a suitcase instead of taking it myself - much cheaper, more convenient and after 3 working days it was at home! Thanks!
12/08/16 by Customer
Fast, simple, great value
12/08/16 by NatalieGail
Easy to use, cheap as chips. Perfect service
12/08/16 by Mick2820
Used several times for large parcels as much cheaper to book Parcelforce through them. I often have trouble printing the labels but have had fairly quick response to this. The problems start when despite packaging extremely well Parcelforce still damaged an item. Your contract is with Parcelmonkey so they deal with Parcelforce. You have to provide photos of item before/after damage, photos of packaging, proof of item cost, proof of cost of repair etc. All fair enough. In this case it was an Ebay sale so I had all the evidence necessary and the buyer was willing to fill in forms from Parcelforce. Under Ebay rules I had already had to refund for the cost of repair. Despite paying the extra insurance fee for the full value of the item, Parcelmonkey would only pay for the replacement part, not fitting it. Their terms and conditions state they would pay a sum equivalent to the cost of repair or replacement and I would consider that the cost of fitting the part should be included since the item will not work unless it is fitted so I have lost money on that sale. Parcelmonkey had a take it or leave it attitude. I am now wondering how much they will claim back from Parcelforce. Update. After reply below, as suggested, contacted the manager. Apparently fitting a part is called consequential loss. I wonder if a shop or garage could get away with that? Giving you the part and telling you to fix it yourself. Fitting was only £10.20 which I thought very reasonable.
11/08/16 by sisial y mor
Our Response: Dear Customer
This sounds like quite a specific case so it has to comment on this but if you have any issue please email us and put FAO Manager so this can be looked into and we will review what has been offered for this damaged item.
Apologies for the inconvenience caused on this occasion regarding the damage with Parcelforce.
Kind regards
James
Quick and easy way to return a parcel back the The USA for repair.
11/08/16 by Stuart Morgan
easy to use but price quoted by parcel force increased when i went to check out as vat and other chjarges not declared - actually then made them more expensive than other quotes
11/08/16 by Martyn Dickson
good choice, several options available, best quote; good communication and my parcel got to its destination as expected with no issues, thank you
11/08/16 by Cami
Thanks!!!!!
11/08/16 by Philip
My first sending a parcel to Gambia and it was perfect on time, safety and price! Will not hesitate to recur to Parcel Monkey services. Thank you.
11/08/16 by Elisabete, UK
Cheap, easy and worked perfectly!
11/08/16 by Ines
I placed an order over the internet. From the moment it was collect,( by may I add a delightful courier driver) I was kept informed from start to finish. great company to deal with.
11/08/16 by Christine Davison
Al was going well until the parcel reached Palermo . 3 Days in Palermo and still not delivered .
11/08/16 by Customer Tyrone
Pracel was not collected .lost may money.... And there was no way to concact anybody
11/08/16 by Malgorzata Jaracz
Our Response: Dear Customer
Thanks for taking the time to leave a review, you booked a Drop Off service and this is not collected by a driver, you need to take this to your local Post Office with the label attached to the box where it will be picked up from.
Your nearest drop off Post Office looks to be
West Drayton
43 Station Road, West Drayton, UB7 7LN
Kind regards
James
Parcel not delivered on time
11/08/16 by cheryl nicholson
Our Response: Hello Cheryl
Thanks for taking the time to leave a review, I have looked into your order and it was collected on a Friday, the service timeframes are based on working days and you chose a 48 hour large Parcelforce service so it was delivered on the day it was due to be 9/8/15. Please do check the time frames when placing an order as they are a guideline and based on working days unless you book a weekend delivery.
Kind regards
James
Everything went smoothly and delivered on time.
11/08/16 by Customer
The whole process from start to finish was simple and easy to follow. Many thanks....
11/08/16 by Peter
Hi! I found this service really convenient! I arrived home in Italy on Monday and my parcels got delivered the day after! :) I used 2 different options, with one the pick up at home and for the other one the drop off at the post office. I would recommend it because its trust worthy and fast!
11/08/16 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
