We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,118 reviews.
Easy to use - very efficient and reliable. Thank you.
16/08/16 by Dee Tindle
Good morning Dee,
A big "Thank You" back from all at Parcelmonkey.
Kind Regards,
Matt
Took a little time to get confirmed price but after that service was efficient, parcel picked up no problem and all done much more easily than struggling to get to the Post Office!!
16/08/16 by L Beaumont
Parcel picked up and delivered in good time
15/08/16 by Customer
No need to add to that!
15/08/16 by Battledown Brewery
Parcel monkey did ok but DPD kept my parcel at their pickup point for two days!
15/08/16 by Nick
Our Response: Hi Nick,
Sorry to read that DPD failed to collect your item from their pickup location on time.
We always make them aware of cases like this in the hope it will result in better service next time.
Kind Regards,
Matt
First time Id used parcel monkey.
2 tea chests full of clothes books and electrical stuff delivered safely to Denmark from the uk in 2 days
THANKYOU to all. I will definitely recommend and use again.
15/08/16 by M Bennett
We went online and looked at various sites all well known courier services. the processes were long-winded and once wed reached the end of entering all of the details of our personal details, the recipients details, the dimensions and weight of the parcel,we were horrified at the cost!!
We chose Parcel Monkey and wow, the cost was almost a third of the other prices, the parcel was collected within the specified time and delivered to Cambodia in less than one week. Well certainly use this courier again and would recommend to friends and family.
15/08/16 by Christine Powell
Thanks for the review Christine, we hope to be your go to quote engine for parcels!
Easy to book and delivered when promised.
Great service
15/08/16 by Craig
only negative was that I thought I needed to print out my labels so rushed out to do this as my printer was broken and it wasnt necessary as the driver had them.
15/08/16 by Customer
Hello, sorry for the confusion, we offer labels on collection with the driver on UK services with DX and Parcelforce
Parcel Monkey farm out your parcel to the cheapest shipper. If anything goes wrong, you are stuck in hamster wheel of Parcel Monkey not being responsible - even for telling you what has happened. My parcel was overweight - a genuine mistake. Parcelforce returned the item to the sender, without informing me and marking it as delivered. Parcel Monkey didnt let me know or take any responsibility for what is frankly, unacceptable levels of communication. All of this is fine if you are not too bothered about the contents of your parcel or when it gets there, if at all!
15/08/16 by Greg Hobson
Our Response: Hello Greg
Parcel Monkey is a courier quote engine, and you choose which carrier will handle your item based on budget and time frame, so the customer has ultimate choice on who handles their item. We offer full tracking on all items so you can view if there is an issue, and if so let our team know so we can help. It is the senders responsibility to measure and weigh accurately as we cannot double check this, as we never handle the item.
Kind regards
James
We used Parcel Monkey to send 2 large bags from UK to Switzerland. We dropped them at a London post office 1 months ago. According to Parcel Monkey, the bags should have arrive within 3 days. One bag arrived after 2 weeks, the other one is still in the UK. We submitted all the requested documentation (including declaration for customs). Parcel Monkey does not provide phone or email support, you can only chat with them. I had over 20 (!) chat sessions so far, without ANY progress. The supporters have no clue about the process status or the parcel. The default answer from the supporter in the chat session is: "Someone from the return department will contact during the next days" - which did not happen. If you are asking for an escalation process they provide a postal address in the UK. We sent an escalation letter over a week ago, provided our email address, mobile numbers - no one contacted us. This is the worst service company Ive seen in my whole life. My recommendation is: AVOID.
15/08/16 by Linux2010
Our Response: Dear Customer
I am sorry to hear about the delay with delivery, we at Parcel Monkey do not handle the goods, but we offer Live Chat and email support to try and fix any delivery issue with the courier. Please email contact@parcelmonkey with your full PM order number so we can look into this issue for you or on your account go to contact us, general enquiry and leave a message FAO Manager.
Apologies for the inconvenience caused
Kind regards
James
Great xzzzxxxxx
15/08/16 by Jack Davies
The website itself is fine, the problem would be from the courier companies contracted via the site not fulfilling their duties and thus tarnishing Parcel Monkeys reputation.
15/08/16 by Steven f
Blimey! Arranged collection. ParcelForce was here within the hour.
Cant get any better than that.
15/08/16 by Red
all the way parcel tracked perfect
15/08/16 by Customer
Excellent service & reasonable price
15/08/16 by Customer
I used Parcel Monkey few times now and I never had any problem with them. I will keep using them and I do recommend them to all my friends.
Parcels are always picked up when they say they will be and they are delivered withing the time period which was originally advertised.
Great service and thank you for being reliable.
15/08/16 by Sandra
Everything went smoothly. My parcel was picked up and the labels attached by the company. The parcel was then delivered efficiently and on time to myself. Thank you very much
15/08/16 by Customer
Good price for Parcelforce service for the item I needed collecting.
Simple to use.
15/08/16 by Customer
I will definitely use parcel monkey again! Quick and easy.
15/08/16 by Customer
No problems, easy to understand and use, good service
15/08/16 by Customer potter
Terrible service more than once
15/08/16 by Customer
Our Response: Dear Customer
I am very sorry to hear about the delay with the collection of your item, please raise a support ticket so we can contact DPD and see why they failed to pick this up on time.
Apologies for the inconvenience
Kind regards
James
All good, would recommend.
15/08/16 by My name is Tom it has three letters in it, fix your system!
Excellent service, quick delivery to destination , seemless.
15/08/16 by Customer
Sent a 3kg Parcel from UK to India via dpd. The parcel was collected from a local shop in Warrington UK on Monday afternoon, and delivered to its destination in Pune India by the Saturday afternoon (excellent 5 day service).
15/08/16 by Richard Nankervis
Worked as promised.
15/08/16 by Customer
No real information on what was going on. I tried tracking the parcel and got a notification thta there was some problem with pickup - but no proactive notification to me - but then it arrived fine next day anyway In general, bad communications - but it worked OK.
14/08/16 by Phil
No issues everything went according to plan
14/08/16 by Mr Holmes
Excellent service
14/08/16 by Monika
Very very good
14/08/16 by Sally Williams
Very very bad i paid for 48 hour parcel force and got 72 hour with no apology
14/08/16 by J gaut,
Our Response: Dear J Gaut
Sorry to hear about the delay with the Parcelforce service, the time frames are provided by the courier and are a guide only not a guarantee. If you wish to find out more details we can contact the courier on your behalf to see what caused the hold up.
Apologies for the inconvenience caused
Kind regards
James
It says from 4-6 to delivery an item but it took more than a week and the item still in the UK... Sent a birthday present for a 1years old boy and hoped my nephew received it on time but delivering it on time failed !!! So regret using this company I should of sticked with Courier as they never disappointed me.
14/08/16 by Mison
Our Response: Dear Milson
Thanks for taking the time to leave a review, this item has a scan on it to show it arrived in the destination on 11/08 if you track this having been collected on 08/08. This may be held up clearing customs so please continue to track and get in touch if you need any assistance.
Kind regards
James
I had to ship a parcel from Poole in the UK to the South of France. I delivered the parcel to my local Post Office on Tuesday and it was delivered in France on Friday morning. Simply excellent service, affordable and ripe to be used time and time again.
14/08/16 by Peter Meaden
Excellent service from door to door would highly recommend them
14/08/16 by Simon Geoghegan
Fast delivery no nonsense first class business
14/08/16 by Tim Omahony
I wasnt sure about using this company as I had never heard of them, and were aware they were just a middle man. They were cheaper than parcel force, who were the actually couriers picking up parcel. I had to use the online support to change my collection date, which was quick & easy. And my parcel arrived in Brunei 2 days earlier than predicted. Would use again.
14/08/16 by Mrs c
Everything on high standard
14/08/16 by Customer
Got a good price for using DPD. Dropped of at the local drop off centre and watched it being scanned into the system. Thats when the good bit ended. It was supposed to be a 24-48 hrs delivery but was not even collected 5 days later!!! Told a complaint/refund can only be dealt with after delivery (3 days later) but now they dont want to know. They are blaming the courier but talking with a regular DPD driver this is normal from parcel monkey as they withold info for as long as possible. Pay the extra and go direct!!!!
14/08/16 by G Gregory
Our Response: Dear Customer
I am very sorry to hear about this issue with DPD, if they have the order in their system and fail to collect this an error on their behalf. If the item is taken to the shop and scanned in then DPD have this and the driver should pick this up. All Parcel Monkey do is take payment and hand the details over, we do not hold the info as it has to be instantly sent to DPD to arrange collection. Once the goods are delivered we can then speak with DPD to see why they caused the delay and that the item has arrived safely and that we do not need to open a claim in case the item is lost in the DPD network.
Apologies for the issue with DPD
Kind regards
James
Really easy and pleasant experience. Great price compared to going direct to parcel force. Could track each step of the journey. Will definitely use again.
13/08/16 by Andrew Stallard
Except that I could not get to the tracking for my parcel to America, it got there in its own good time, time not being of the essence. My message to your contact reassured me fully.
13/08/16 by Brian Bishop
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