We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
good and timely
22/07/16 by Customer
No problems, will use again if needed.
22/07/16 by CustomerJ. Greaves
Once i booked it, i just had to print the label of the parcel. They came the day that i booked providing tracking number of the parcel. The parcel took just 3 days to arrive in South EU. I will definitely use it again.
22/07/16 by Nikos T.
The site is a pain to use but the service is very Good
22/07/16 by Customer
First time using Parcel Monkey, very happy sent a parcel internationally, it was picked up the next day by DPD and delivered within 3 working days for a quarter of the price Parcelforce was charging.
Will be using from now on.
22/07/16 by Martin Small
First time we have used Parcel Monkey, It wont be the last
22/07/16 by Ardrossan Printing Company Ltd
It was much cheaper than booking through the courier (Parcel Force) directly and the item was picked up same day. Went from UK-USA, Friday-Monday. Any customer service queries have to go through Parcel Monkey. You get the couriers tracking details to track directly through couriers website.
Excellent, would recommend!
22/07/16 by Customer
Goods arrived on time, but were damaged in transit
22/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear of this issue with the goods and the courier company, please raise a support ticket and we will be happy to review this. Sadly we do not handle the goods ourselves, we simply resell the services on our platform and offer the chance to add protection cover for your item as part of the quote engine to protect you against damage.
Apologies for the inconvenience
Kind regards
James
i hate companies that send spam asking for a review, They should just put a link on their own website to give people the option, all i want by email is the conformation and money off codes.
22/07/16 by dave
Our Response: Hi Dave
Thanks for your comment, we will review this and tweak who receives our emails asking for their valued feedback. Sorry if this has been of inconvenience.
Kind regards
James
My first experience with Parcel Monkey and theyve just pulled a fast one on me. I had a package weighed at 3kg and paid accordingly. During the delivery I received an email from Parcel Monkey stating that the package was actually 7.5kg and that an additional fee of £28.95 had been deducted from my card. I have just received the package. It weighs 3kg. In fact the courier company even stuck a label on the package confirming the weight of the consignment, so the response below from Parcel Monkey is simply untrue. I was effectively charged over £60 for a delivery I was originally quoted as costing £32.76. Not only did Parcel Monkey make up an additional fee, they then deducted the additional amount from my card without permission. This is completely unacceptable and very disappointing. As a savvy internet user I feel foolish for falling for such a simple scam like this.
22/07/16 by Jamie Furlong
Our Response: Hello Jamie
As you can see from our overall rating of 8/10 made up from the opinions of thousands of customers we are a legitimate company and have been trading for some time.
Additional charges are made by the carrier when goods are sent and not correctly weighed and measured by the sender, and thus they charge us and we pass that on to you. It is based on volumetric weight which is calculated not just on the weight, but all dimensions. If you are unhappy with this charge and want the proof of the actual measurements collected by the courier using laser scanning technology at their depot, please open a ticket and raise this with our support team. Likewise if the courier is incorrect we will be happy to pursue this with them on your behalf.
We look forward to hearing from you,
Kind regards
James
Sent 5kg.box to New Zealand. It arrived intact and well within the timescale advertised. Will use again.
22/07/16 by mummy
Delivered on time. Very good price and tracking service.
21/07/16 by Graham Hughes
Excellent service on time and staff very polite and efficient..
21/07/16 by Christine
No good. Parcel has not been delivered.
21/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear your item has yet to be delivered by DPD, please log in to your Parcel Monkey account and open a support ticket and the team will be happy to chase the courier up on this.
Apologies for the inconvenience caused
Kind regards
James
I have used parcel monkey numerous times to send things out to Spain. Always reliable, never managed to beat it on price- dont know how you do it!!!
21/07/16 by Jo Brocklebank
Stumbled upon parcel monkey when sending a big box of clothes to w friend for her son.
Found it to be easy to use and great value.
Will definitely use again.
21/07/16 by L__W
I have used Parcel Monkey many times, however, always given them the benefit of the doubt. No more!!! I booked a delivery for 10am the next day this morning, however, the courier failed to collect! I contacted their on line service team, who constantly read from a script, therefore, giving no customer service. After speaking with one agent, I was advised to wait until 6pm. We close at 4:00 - therefore had to wait 2 hours as this parcel was urgently needed. Guess what?? No collection. I contacted the team again to be told I collection could be up till 7pm!! By t his time I was seething!! The operative was reading from a script and offered to collect tomorrow! What part of THIS PARCEL IS URGENT AND NEEDED TO BE AT THE DESTINATION ADDRESS FOR 10AM THE NEXT DAY, do they not understand!!! After contacting the customer service team again I was advised that the courier would not be collecting now as it was after 6pm. Parcel Monkeys strap line is we help thousands of people save money every day!!!! I feel they should add NOT at the end. Their incompetence has caused inconvenience to me and my customer, loss of earning and extra stress. I paid Parcel Monkey in all good faith they would deliver what they advertise, however, I have now been told my refund will take 5 working days. Please think twice before using Parcel Monkey
21/07/16 by 10206413783558768
Our Response: Dear Customer
I am very sorry to hear about this issue with the collection, Parcel Monkey are not a courier we resell courier services so this non collection would of been caused by the courier Parcelforce, They can collect until 6pm on the allocated day so the agent would of been correct to advise this.
I am very sorry for the late collection and the inconvenience caused by the courier on this occasion.
Kind regards
James
Easy to book online, multiple options and great prices.
Package arrived ahead of schedule.
Second time ive used Parcel Monkey, same experience :)
21/07/16 by Gerry
The best thing since sliced bread! Wonderful, quick, and reliable service. Will use parcelmonkey again and again!!!
21/07/16 by ZR
Nice and easy to book in, prompt pickup - no issues
21/07/16 by Customer
thank you parcel monkey & DPD what a great service . will use it again. In 4 days my parcel arrived to Portugal .
21/07/16 by Bruno
great easy quick service
21/07/16 by Dob
I sent a parcel from UK to China - make sure you have a full inventory list WITH PROOF of how much things cost due to the tax when it lands in China!
21/07/16 by Paula Alderson
Really easy account set up. Payment was no problem. Collection and delivery were prompt. We even had to obtain a POD and this was simple - all done online. Cannot fault the service from start to end!!
21/07/16 by Greenhey
I have used Parcel Monkey for 4 deliveries over the last 2 weeks and the service was straight forward, easy and a competitive price.
I would recommend Parcel Monkey to anyone needing a reliable and easy to use courier service.
21/07/16 by Steve Mitton.
Booked for same day parcel collection for delivery the following day. Very easy to use, all went smoothly. Would definitely use again :)
21/07/16 by Nicole
Cost effective, reliable & efficient. First time I have used your services & I was very impressed.Highly recommend.
21/07/16 by donna lowe
My only slight area of dissatisfaction is that you are not given a time window for the collection on the day of collection which means you have to devote the whole day waiting for the courier to arrive. Fine if its in the early part of the day but tough if its late afternoon.
21/07/16 by Peter Hodgson
Mid an which is worth to use for change.
Used it 2-3 times so far without problems.
21/07/16 by Maciej
no problems and very quick,more drop zones required nearer my home had to travel 7 miles
21/07/16 by music man
The parcel was delivered late and the web site showed that the parcel was at destination when it was still in transit. Furthermore the recipient was charged on the other end as an unauthorised charge inspite of the service being fully prepaid
21/07/16 by rajesh sharma
Our Response: Hello Rajesh
Sorry to hear this item was delivered later than expected, our service time are a guideline provided by the courier themselves against their services as they handle the goods, and we resell the rates.
All items are sent with customs duties unpaid and customs charges are out of the control of Parcel Monkey. The recipient may be charged based on what you are sending and the value of the goods by the destination customs department.
Kind regards
James
was easy to do and they turned up when they were expected to and parcel arrived the other side of the world exactly when expected - awesome job
21/07/16 by Customer
Very straight forward and fast service
21/07/16 by Customer
Fast delivery,no damages..excellent..thank you
20/07/16 by David
overall, i was happy with the service. price was significantly lower than other companies.
however, was unhappy that there was no guidance about the times at which collection + delivery would be carried out. i can understand that it is very difficult to give an exact time, but an indication of morning or afternoon would be very helpful!
i was only told that collection+delivery would occur between 8am-6pm. both happened at about 2-3pm, and so i wasted most of working day waiting for the courier.
20/07/16 by Doc
Thanks for taking the time to leave a review, as we are not a courier we do not collect the goods, we hand the order to the courier you choose on our site. We do offer Drop Off services meaning you do not have to wait in for a collection, if this is something you would consider for your next order
Should have taken 2 days. It took 3!
20/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear your DPD service was a day later than expected, we advise at the time of booking the delivery time frames are a guide and not guaranteed, however apologies if this has caused any issues for you.
Kind regards
James
Best option and saved more than half by going through them.
20/07/16 by Customer
I was absolutely satisfied with delivering my 2 parcels to Europe. Prompt delivery for unbeatable price. Thank you very much.
20/07/16 by Customer Anna
Punctual and good value for money. You should be careful with what you put inside the box, as some of my stuff did not "survive". But they warn you, so no complaints really!
20/07/16 by Customer
From collection to drop off
Great communication
And good value for money
20/07/16 by CustomerTony
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