We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,929 reviews.
Easy to use service which is easilly tracked until it reaches destination. I will be using this service again.
24/08/16 by george
Pick up collection was around 9 am, so i didnt have to wait all day. Package was delibered on time as well. Very happy with the service. Easy and quick.
24/08/16 by Csc88
I booked two bags on 17th August. One of those got delivered on 24th August and the order tracking status is showing delivered for the whole consignment. Horrible experience. Can you bother finding me the other bag now?
24/08/16 by Hami
Our Response: Hi Hami,
As you order has only been part delivered today there is a good chance that the driver will return with the other bag later today.
If not then please contact our online support team who will gladly assist you further with this.
Kind Regards,
Matt
Easy to organise. Dud exactly what they promised.
24/08/16 by Customer
Great deliver service thanks
24/08/16 by Mahmoud Customer
Two of the items I sent were very damaged, the damage leads me to believe they were dropped. They are heavy so care should have been taken. However, as with most delivery companies, their insurance policy has no grounds for me to claim as electrical items/speakers, are exempt so I had to take it as a risk using any delivery company. Other than that, great service, delivery driver was helpful and nice. Price was great value. Thanks
24/08/16 by Customer
Booked parcel in easily online, excellent value. Parcel collected from Bristol and delivered to London promptly by 10.30 the next morning.
Will definitely use this company again
24/08/16 by Matrix
Hi Matrix,
Thank you very much for your 5 star review and its great to read that you will be recommending us too :-)
Kind Regards,
Matt
I sent 2 parcel on Friday from Oxford, UK and I received them on tuesday in Italy. I could track my pack every day. They noticed me that one pack was damaged. I think they could put a bit of tape. But I am satisfied.
24/08/16 by Customer
Very easy, I did not have to mail anyone or call anyone, everything is automated , well done!
24/08/16 by Customer
Excellent service delivering my parcel to Greece within 4 days at a very reasonable cost
24/08/16 by Joan
Fast service and for good money!!!++++
24/08/16 by MIRCEA A DAVID
First time I needed to send a heavy parcel - very easy!
24/08/16 by L Green
Pickup drivers failed to pickup two parcels for over one week from the pickup point, resulting in two very late deliveries to Amazon.
24/08/16 by JPH
Our Response: Dear JPH,
On behalf of DPD please accept our apologies for their delay in collecting your item from the store you took them too.
Rest assured we will speak to them about this as a negative review for us because of their mistake is not nice to see.
Kind Regards,
Matt
Smooth and inexpensive .
24/08/16 by Daniele
Two boxes of assorted stuff from UK to South Korea. Easy instructions, parcels collected promptly and delivered without fuss. The only fly in the ointment is that Parcel Monkeys tracking service gives useless information. I had no idea that parcels had been delivered until my colleague confirmed - in fact Parcel Monkey didnt even tell they had left the country! However, its a good service at a very good price.
24/08/16 by Burung Hantu
I feel I was highly over charged for a parcel that I sent. I measured and weighed as instructed and was told my parcel was so much heavier than I had weighed at home. I used this service as I thought it would have been cheaper than going to post office I was so wrong. Will just stick to post office.
24/08/16 by Darron
Our Response: Dear Darron,
Additional charges are carried out based on evidence provided by the courier concerned.
You can of course raise this issue with our online support team and they will provide you with the evidence from the courier and explain fully why a further charge was applied.
Kind Regards,
Matt
Items we sent arrived in the stated time and we recieved confirmation emails upon delivery - very good service!
24/08/16 by ELLEN BOYDWILLIAMS
The delivery man arrived on time, it was a lot cheaper then royal mail and I was emailed and informed every step of the way I couldnt ask for any more.
24/08/16 by Kat
Parcel monkey was vey quick and easy to use. Would use again.
24/08/16 by Customer
Fantastic website and customer service, I would recommend to everyone! I had two problems and they were resolved immediately by the online chat. Once it was even late at night on the weekend, I couldnt believe I didnt have to wait until Monday for it to be solved, in fact it was immediately solved. The website is also very user friendly
24/08/16 by Sent UK to Germany
Good morning,
Thank you for your 5 star review and I am so pleased to read that our online support team took care of you late at night and on the weekend.
Kind Regards,
Matt
Such an easy way to find the cost of sending parcels. Good price range and choice of companies. Easy steps to print out dispatch labels (or you can pay a little more for collection and the courier brings labels). I opted for dropping my parcels to a designated shop for collection, again very easy to do and kept the cost down. I will be using the service again.
24/08/16 by Mrs L
had to wait 6 days before the parcel was eventually picked up
24/08/16 by Mr John Cruickshank
The service was excellent and timing was spot on but i incurred extra charges abroad. But still the service was great could not complain and the timing was excellent aswell
23/08/16 by Customer
Good morning customer,
Thanks very much for your 5 star review.
The "hidden charges abroad" would relate to customs duty imposed by the customs officers in the destination country. This is not a cost that is controlled or raised by Parcelmonkey Ltd or the courier selected by you when booking.
Kind Regards,
Matt
Service was good , I will use again
23/08/16 by Luigi Spotorno
Excellent Door to door 6 days
23/08/16 by Bob
Ive used Parcel Monkey on many occasions over the past 3 years; they have never let me down.
23/08/16 by Colin B
The item has been delivered but damaged
23/08/16 by Customer
Our Response: Dear Customer,
I am sorry to read that your item has become damaged in transit.
If you make contact with us via our live chat service or email us directly from your account we can open a claim for you.
Kind Regards,
Matt
Parcel was collected on the day set and arrived at destination within a week. This was excellent as it travelled from Scotland to Brunei and had gone through customs. Delighted with Parcel Monkey.
23/08/16 by Customer
Thank you so much for the 5 star review and we are delighted that you are delighted :-)
Kind Regards,
Matt
Much cheaper than anywhere else, picked up and delivered on time
23/08/16 by Nick
This service was even less than using our own Parcelforce contract when sending to N. Ireland.
23/08/16 by David Weiss
Hi David,
Fantastic news and I am so glad we have been able to save you money on your shipping :-)
Kind Regards,
Matt
Cant recomment Will look for other company
23/08/16 by Michal
Our Response: Hi Michal,
This can only relate to your item being over 30kg which is the maximum allowed with ParcelForce.
The surcharge for exceeding this is made clear to all customers prior to booking and acknowledged as being read and understood. The charge is passed on to Parcelmonkey Ltd by ParcelForce Worldwide and subsequently passed on to the customer at fault.
While the charge may seem high it is not directly controlled by Parcelmonkey Ltd.
Website said same day collection, when confirmation finally arrived it was dated collection the following day. When a telephone call was made to query this a very abrupt lady tried to say the wrong option was selected. By 5 pm the following day the parcel still had not been collected and I was told someone had been and was turned away!!! When finally the parcel was collected 2 days later, the Parcel Force courier informed me that they had not been informed of the collection initially, so nobody had tried to collect the day before, and that the price I paid was more than if I had gone to them direct. Will not be sing Parcel Monkey in the future
23/08/16 by Classic Pvc
Our Response: Hi Helen,
Whilst you order was placed moments before the same day collection window, it was not confirmed in time by ParcelForce which caused the same day collection to fail.
All customers are advised not to contact the couriers directly and instead raise any issues they have with us as we hold the account directly with the courier.
The ParcelForce courier is incorrect as ad hoc collections with ParcelForce are not provided to non account customers at rates that are lower than ours.
Please accept my personal apologies for the mix up by ParcelForce though and I am sorry to read you will not be trying us again in the future because of this.
Kind Regards,
Matt
Ordered a pick up for a bicycle frame in UK, shipping to Helsinki, Finland. Totally no-hassle and high value!
23/08/16 by Customer
Great stuff Customer and I hope the receiver enjoys riding their new bike!!
Quick delivery from UK to Netherlands.
Parcel of 4 kgs.
23/08/16 by Customer
they ask for a recipient phone number but wont call when get there, they should inform that the other side company wouldnt call anyway.
23/08/16 by Customer
Our Response: Hi Customer,
Most couriers wont call unless there is a delivery problem as this just creates delays in making their deliveries.
Kind Regards,
Matt
were here within an hour of me finishing my order super service once again
23/08/16 by stephen
Thank you so much Stephen and we hope to see you booking again with us very soon.
Kind Regards,
Matt
I use various couriers on a frequent basis. However, the combination of using ParcelMonkey and Parcelforce was my worst courier experience ever! As a result I would never use either again. I encountered a series of blunders by Parcelforce resulting in my parcel being delivered 7 days after the original collection date, despite selecting a 48hr service. Granted, Parcelmonkey were fairly quick to respond, but their responses were completely unhelpful, evasive and they repeatedly advised that they were conducting further investigations, but at no point did they relay what the outcome of these investigations were. Their avoidance tactics to accept any responsibility or answer simple questions I found to be extremely frustrating and time consuming, Therefore, myself and the recipient had to do all the chasing directly with parcelforce, as dealing with Parcelmonkey was like pulling teeth! I now am having to escalate the matter as I have been unable to receive a satisfactory response from them. Dreadful, dreadful 1st and LAST experience using them!
23/08/16 by maria
Our Response: Hi Maria,
I am sorry your item was delayed by ParcelForce and arrived some 7 days later than it should have.
This is a major error on their part, and far from normal, which has resulted in us not being able to answer your questions clearly in regards to the items exact location and subsequent delivery time.
We are really sorry for the delay you have encountered and on behalf of ParcelForce please accept my personal apology for this.
Kind Regards,
Matt
Very good service
23/08/16 by Gerald
Thank you Gerald :-)
A other delivery to France without any problems, much better and quicker then Royal Mail. I recommend this service to anyone!
23/08/16 by Daniel
Excellent service Package arrived safely at destination and on time.
First class and would definitely recommend.
23/08/16 by Peter Gordon
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