We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,672 reviews.
Sent a parcel to Switzerland, get service, speedy delivery.
19/06/16 by Customer
Very simple site to use, no issues with good updates from start to finish. Would definitely use again
19/06/16 by JKA
Negative: I know furniture was amongst items excluded from guarantee in case of loss or damage, but I was not expecting these to arrive completely broken. For this to happen given the packaging they were wrapped in, I can only think of a treatment that is similar to thrown luggage at the airport. Also, a simple SMS would have been good to acknowledge the order, confirm the collection date and provide a time slot for delivery/collection. There was a bit of uncertainty till the last minute. Positive: On the plus side, otherwise, delivery and collection were arranged on the same day, and I was quite surprised to note that ParcelForce had arranged themselves to make this happen in one shot. The driver was very helpful and carried the items where they were needed.
19/06/16 by Mouna
Cannot follow instructions
19/06/16 by Customer
No problems at all.
Very happy.
19/06/16 by Iain.
Very good service arrive all on time and perfect conditions
19/06/16 by Customer
I should have been informed that Parcel Monkey does not package. My item was refused by parcel monkey pick up person . So I guess I ended up spending my hard earned money for a service that was never been delivered.
19/06/16 by Deb Mazumdar
Sent a package to Madeire a place where the most of parcel service either not available or very expensive. Its a highly recommended service here. Very competitive price. Im very happy to work with them.
19/06/16 by Customer
Perfect service kept up to date all the way fantastic
19/06/16 by trevor nicholls
I was very impressed with how efficient , punctual and reliable my experience was with Parcel Monkey. I didnt expect it and was braced for a fight but there was no arguing needed as the whole thing went to plan, for which I am very grateful.
19/06/16 by Emily
Parcels disappeared into customs. After 3 weeks TP had done nothing to explain the delay. No communication at all. Even after several texts requesting information they did nothing. Eventually had to sort the problem myself.
19/06/16 by Ian
Our Response: Hi Ian,
I am sorry to read that your item was held by International customs and we had trouble getting to the bottom of exactly why this was via TP.
Kind Regards,
Matt
Happy with Parcel Monkey, got a good price for delivery and arrived promptly on estimated date! Cant ask for more than that!
18/06/16 by Sam Garrett
Excellent 5 star service wont use anyone else cheap fast service very happy
18/06/16 by Justin
When the label was supposed to have been emailed within 1 hour, I spoke to the on-line help desk and basically the conversation went along the lines of if I wasnt satisfied, the order could be cancelled. Obviously I didnt want to cancel the order, I just wanted the label as promised within an hour of placing the order. The help desk attitude was one of take it, or,leave it. poor experience for my 1st time, shall have to think long and hard before using this service again.
18/06/16 by IP, Nuneaton
Our Response: Dear IP,
I am sorry to read your review and ask that you re contact us and explain its in response to this message.
Kind Regards,
Matt
Parcel got to destination quicker than expected. Had a little difficulty tracking parcel. With a little help from click to chat I managed to track parcel. First time using parcel monkey/dpd, overall impressed.
18/06/16 by new customer
I compared prices with various suppliers directly and was quoted considerably more than Parcel Monkey charged. Furthermore I selected a 48 hour delivery service, in preference to 24 hour delivery, as there was no urgency for delivery. The parcel arrived within 24 hours. I saved money and received the same quality service. Hence why I gave Parcel Monkey 5 stars.
Will definitely use Parcel Monkey again.
18/06/16 by Iain
Easy to arrange and couldnt fault delivered in record time
18/06/16 by Charlotte Spiers
thank you so much ... you have been very clear and the package arrived on select days
18/06/16 by Customer
Im somewhat bemused that youre seeking feedback on your service, when my parcel is still sat in my hallway! I waited in all day on Tuesday between (8am and 6pm) and nobody turned up to another courier. I rebooked for Thursday and waited in all day again - still no parcel collection. .. why isnt someone calling me to tell me my parcel wont be collected after all!? .. why is the only option on your online chat support to rebook or cancel!? .. why isnt there a number to call to speak to a real person? .. with a heavy heart, I have rebooked again for next Wednesday. I will wait in all day again, but already lost faith that someone might actually turn up to take my parcel away :(
18/06/16 by Fernando Silva
easy to sort a courier in one quick search
18/06/16 by John, Twickenham
I used parcel monkey and they are great.
many thanks
18/06/16 by pestana
Right price
Perfect timing
Easy to use it
Amazing!!!!
Thanks
18/06/16 by RaFael
I paid for sending a 4kg parcel to China on the 12th of June. On the 13th DPD was supposed to collect. They didnt and ParcelMonkey rescheduled every day. The customer service people kept saying that they are sorry and they are waiting from their courier to respond. All my questions were pretty much ignored. Ive asked to talk to a manager to change the order to a drop off and theyve never done it. They would just ignore the message and I had to start new complaints through the website. NO PHONE NUMBER! There is no one you can actually talk to. On the 17th my parcel was collected by a man from DPD. On the 18th Im getting a message from ParcelMonkey saying that their courier came on the 16th and no one was in. That is a lie. I waited all day at home for these pick up to happen. And this over the fact that my parcel was collected? Its a £500 wort product in there and now its lost... Abolutely impossible!
18/06/16 by Adrian Stefanache
Our Response: Dear Adrian,
I am sorry to read of your recent difficulty in regards to the collection booked by DPD.
We cant swap an order going to China with DPD so that you could drop it off but we can now look into why your order was collected but now shows as not.
I personally think this is down to the order being re booked but I will ask a member of our support team to investigate matters further for you.
Kind Regards,
Matt
Easy to use service that is both speedy and reliable. Be aware to check junk folder to print shipping label as you need to do this yourself before they pick up. 20kg package arrived in sweden 6 days later and for the price its an excellent service. Will use again!
18/06/16 by Alex Dyer
The eBay link never worked and the online help was useless. Used the online chat for over an hour once and got absolutely nowhere, it was like talking to someone with very short term memory loss. Fine (maybe) to send the odd private parcel but if youre a small business then forget it - pay the extra and go direct to the actual carriers.
18/06/16 by Graham Sutcliffe
It is always a nervous thing on use a new company from a different continent. Everything happened exactly as described on the website, every move my parcel made was recorded and I was able to track it.
Very satisfied and all this at the best price. WELL DONE!!
18/06/16 by Phillip Engelbrecht
Very easy to set up, picked up and delivered on time
17/06/16 by Miss Natasha Kirkaldie
Exceeded my expectations, easy, quick and far cheaper than going direct via Parcelforce.
17/06/16 by Neil
that was the best delivery i have ever had, fast, no damage, and I will for sure use them from now on.
I will pass on to other people about your services.
Regards
Henry
17/06/16 by thomas hamriding
i booked a parcel to be delivered in in korea, that eventually got lost, ok these happens sometimes i get it. after many messages to get a refund from parcelmonkey that took over 1 month, they offered to pay back 25£ and the cost of my shipping which is nothing ofc cause the parcel costed over 100£ Tten i got a email if i want the money back in my paypal account or in my bank account. i chose paypal. after a couple of days that i didnt see the money in my balance i messaged them to see if they have sent me and guess what that *****s sent the money to my personal email and not the one the i paid the parcel and that is linked to my paypal so now i cant even claim 50£ and they refuse to sent them again blaming me for their mistake. nice job parcelmonkey congratulations your finance team is braindead
17/06/16 by sofia koutsouveli
My parcel arrived in Cyprus really quickly. Very pleased
17/06/16 by Ms Barbara Javanpey-James
I highly recommend Parcel Monkey. The shopping experience is basic and efficient, and the printable label is generated very briefly.
17/06/16 by Youssef
it is whats on the can
17/06/16 by kt
Can recommend their service safe and relaible even when content is fragile!!
17/06/16 by Customer
England to France shipping that went very well. Delivered in 2 days as stated.
17/06/16 by Barbara
NEVER ever use this company...like ever. The do not have a phone number and when something goes wrong they just blame the courier!! I have never seen a company that cannot accept responsibility. I wanted a parcel collected on 6th June to send to Jamaica and I waited in ALL DAY and nobody came to collect it...it wasnt until 8th that someone actually came and collected it. i paid for a 3-4 day delivery and here I am on the 17th June and my parcel has still not arrived nor can anyone tell me what is going on... My partners birthday was on the 10th June and was supposed to be made a part of a surprise party.... a week later still nothing all they keep saying is they will contact the couriers and let me know...... I am completely upset that i even used parcel monkey as i had seen some bad reviews but so i could save a few quid i thought i would give them a try. Now i can CERTAINLY say IT IS NOT WORTH IT! I dont even know where my parcel is and the tracking system they have is a shambles much like the whole parcel monkey uk website!!! dont use them might aswel just use Courier or someone else directly. All i want is my parcel back and a full refund... not happy one bit this has caused so much stress i hope this review helps someone!!!
17/06/16 by Mashama Pearce
EVERYONE STOP WHAT YOU ARE DOING AND DO NOT USE PARCEL MONKEY!! They are crooks! I had my item completely lost by Parcelforce who ADMITTED to me THEMSELVES that they had lost it, because I had phoned them myself. Parcel Monkey said that they had to wait to hear back from Parcelforce to acknowledge the outcome, however this is what they said to me everytime I contacted them! Which by the way you can not contact them properly anyway because they have no telephone number!? Why would you trust a company that can not even offer a simple contact telephone number!? Parcel Monkey have not been back in contact with me regarding my case and I have NOT received my claim or even a refund! So as far as Im concerned they could have made the claim and kept the money! One things for sure though, theyve certainly kept my refund! A TRULY dishonest and terrible terrible company who should not be operating. You are better off just going direct to the courier themselves, whose prices are virtually the same anyway and have piece of mind if anything goes wrong.
17/06/16 by Alex
Our Response: Hello Alex,
I am sorry to read your review and would welcome the chance to look into it further.
If you could make contact with us via Live chat and mention its because of this review and the issues you have faced one of our support agents will look into this and pass the details on to a senior member of our customer support team and the relevant Director.
Kind Regards,
Matt
Very good service timely, easy to use/track and pleasant collection staff.
17/06/16 by Customer Liz Riley
The driver delivered my parcel to the wrong address around the corner. I had to go and find it myself. But it was quick !
17/06/16 by Justin Murphy
Our Response: Hello Justin,
I can only assume that happened as no one was home at the time of delivery.
Picked up on time and delivered late due to no fault of Parcel monkey.Held up by customs
17/06/16 by Cuian Allenstomer
Hi Cuian,
Thank you for your five star review and understanding in why the item was delayed.
Kind Regards,
Matt
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