We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,670 reviews.
Very good, the quotes were quick and very inexpensive - plus I love that monkey logo!
06/07/16 by Customer
Deliver faster as they said.
06/07/16 by Customer
Excellent service, easy to use , collected parcel on time, delivered to remote area of Pennsylvania 4 days later, easy and clear tracking information. Would definitely use again.
06/07/16 by D J Southampton
First time Ive use Parcel Monkey and the experience was great. It was easy to follow the instructions for sending parcels to Australia and it was picked up and delivered within a week. Highly recommend yhem
06/07/16 by Karl L
Bad services shipping shipping
06/07/16 by Rh
Our Response: Dear Customer
Sorry to hear of your issue please get in touch so we can see the issue with your DPD service booked via Parcel Monkey
Kind regards
James
Great service
05/07/16 by Customer
100% happy and pleased with the fastest service.
Delivered my parcel in 4 days in Sri Lanka.
Collected on Friday and delivered in Sri Lanka on Tuesday.
I recommend to use parcelmonkey
05/07/16 by Priyal Coorey
This was my first use of this service and I was pleasantly surprised in every respect.
The site was easy to navigate, the rates reasonable & my parcels were delivered as expecyed
05/07/16 by Nick Ferrari-Curran
No problems and very easy to use.
05/07/16 by Renaissance
Great service and keen pricing. Recommended 5 stars.
05/07/16 by Peter MacDougall
I booked a priority international delivery. When I chased after nine hours, I was told that the pick up would happen by 6pm. When it didnt, I cancelled. I was simply told that a refund would take three days to process. There was no apology or recognition that I had lost a day waiting in and a day of transit. Poor attitude and no service. I will not be using them again.
05/07/16 by Michelle Lovric
Our Response: Hi Michelle
Sorry to hear that the courier you chose on our site failed to make the collection, we at Parcel Monkey do not collect items we resell the courier rates. I am sorry to hear whoever cancelled the order did not apologise at the time as generally this is what would happen when you are let down by the service. Please do contact us on your account so we can look into this and provide more training. I do hope you would reconsider our services and potentially opt for another courier who would turn up, and you can save on your shipping costs.
Kind regards
James
I had this experience twice with parcel monkey, I never got the shipping label within an hour of booking my shipping like they say. Had to email them, they replied that there was something wrong with the address, I emailed them EXACTLY the same address I entered when booking the shipment. Both times they sent me the label almost last minute, and both times they had stripped of a dash from the street number in the destination address.
05/07/16 by Lampros
A few clicks of the mouse and a chap collects the box from the doorstep and the next thing it is delivered up country. What could be easier? I have another package and it will be a few more clicks on the ParcelMonkey website tomorrow.
05/07/16 by Mr Bathard
It takes a little while to navigate/understand the website but the service is excellent.
05/07/16 by Customer
Highly reccomended courier service
05/07/16 by Customer
Used parcel monkey for all my parcels to Zambia and have always been satisfied thanks
05/07/16 by Customer
Brilliant service as usual. Very easy to book and collected early on in the day :) will use again
05/07/16 by Customer jodi
Good communication
05/07/16 by Tanja Dawson
Did exactly what it said on the tin
05/07/16 by andy
Sent a very awkwardly shaped and heavy parcel - this is the easiest service to use- pay on line and print off label then drop off at the post office at your own convenience. Was slightly frustrating to wait an hour for the label but now I know it takes a while to process I would go on line a little before Im ready to go out.
05/07/16 by Mrs Martin
Ive used Parcel Monkey time and again whenever I need anything shipping or even for collecting a purchase I have made from places like ebay. Some services dont even require a printer as the drivers bring the labels for only a few pence more.
The website works as it should (comparison) as its not always the same delivery company that comes up the cheapest so you know that everytime you use it you are getting the best deal!
05/07/16 by Richard
Have used Parcel Monkey on a number of occasions and have never experienced any issues. Parcel is always collected as stated and delivery always within timelines. Have had to query about labels previously and had good service and quick responses. Prices are always the cheapest that I can find.
05/07/16 by Customer
Quick, easy and cheap :)
05/07/16 by Customer
Service was good and price was competitive but a bit disappointed in the end when your one of the driver refused to give us a hand and ask us to arrange 2 people for a parcel good thing my brother was home otherwise it would have been a problem
05/07/16 by Customer
Collected same morning as booking courier, delivered next day. will definitely use again!
05/07/16 by Peter Bettany
very easy to use, prompt pick up and delivery. Will use again!
05/07/16 by Customer
Parcel Monkey was around 35-40% cheaper for a Parcelforce 48 service than booking direct with the carrier. And, access to Parcelforces drop-off service only made things easier by not having to wait around for a collection.
Only minor concern was the delay taken before I could print my shipping label but they do explain therell be a delay while they book your order with the carrier, its just not as obvious as it might be? Or maybe I just need to read things more carefully (more likely). Will definitely use again based on this experience.
05/07/16 by Peter Shaw
Hi Peter, thanks for the review, we will look into your comments about the label and see if we can make it a little clearer. Generally takes a little while as the courier needs to verify the addresses and order details before allowing a shipping label to be made to ensure it all goes smoothly. Kind regards, James
used dpd service via parcelmonkey from uk to france. all good and good communications, emails about parcel status, would recommend.
05/07/16 by Neil
Excellent fast and reliable service
05/07/16 by Gail
Very easy to use and well priced. DPD were also brilliant
05/07/16 by Customers EssDee63
Very easy to use website with clear pricing plan shown. Parcel collected as arranged with no problems. Will definitely use again.
05/07/16 by Georgia Tilbrook
Ruined my PC, refused to refund because I cant provide invoice for a PC case bought years ago. Id like to congratulate their couriers for giving a beating good enough to bend multiple times 13kg box made from 2mm SECC steel packed in a cardboard and a few layers of foam and bubble wrap, because bending motherboard enough to take the CPU out of the socket is not worth a mention. My apologies for not keeping all the invoices and receipts for years, from now on this will be a purpose of my life. It is obvious that I incorrectly packed my PC just to swindle £100 from courier company and play for 3 months on a 14" laptop. EDIT: To Parcel Monkey - I posted this review because my claim was unsuccesful. I want others to know that you will not refund their loss.
04/07/16 by Adrian Lopusiewicz
Our Response: Dear Adrian
I am very sorry to hear about the damage caused to your goods by the courier selected from our website. Our claims team have a set process for each claim so please raise this via a support ticket if you are not satisfied and they will review the case for you. Just open a ticket and put FAO Manager.
Apologies for the inconvenience caused by the courier
Kind regards
James
Unfortunately I was unable to use your service. I was out of the country and my friend meant to post the parcel. Unfortunately he couldnt find the store in Hook therefore he used Hook Post office who charged him over 13 pounds. I havent used your services and unfortunately got charged over £25 to send one parcel.
04/07/16 by Customer
Our Response: Hello, sorry to hear about this issue. I have looked into the order and it was a DPD drop off one. The local address to drop off was Grand Parade, Hook, RG27 9HF in case the service is needed in the future. The DPD branding will be outside the store. Please get in touch if you did not use the service and we can cancel and refund. I have also provided a Google Streetview so you can see where it is should you want to use the DPD store again. Kind regards James
I will be using this service again ..so fast and excellent price and service..
04/07/16 by KIM
Very happy with the service. I sent a large parcel to the Caribbean and it went like clock work. The cost was lots cheaper too. Very happy. Thank you.
04/07/16 by Ms W
Great site, really low price, no need for a printer with some carriers.
04/07/16 by Customer Steve L
We booked two collections with parcelforce at 2 weeks interval for multiple packages to be sent to France, both went without a hitch and the parcels arrived after only 48 hours. The only small issue is that you have to be in potentially all day, because you dont know at what time the parcels are going to be picked up (it was in the morning both times for us)
04/07/16 by Liisa
Used parcelk monkey for a parcel force delivery by 10am next day. Was a good price and delivered on time, just perfect.
04/07/16 by George Dyball
It all worked. What more can you ask?
04/07/16 by Andy bread man
Efficient and always helpful when help has been needed.
04/07/16 by Mike winwood
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