We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
Easy to use and very efficient
29/07/16 by John Stokes
Always use this website for my courier needs
29/07/16 by Customer
Big saving versus the post office and they collected from my house on the same day!
29/07/16 by Customer
Dropped item off on a Friday morning at dpd pick-up shop, but not delivered until following Wednesday afternoon. I expected quicker delivery than this! Parcel Monkey tracking didnt give any useful data on status of delivery over the 5 days. Used Parcel Monkey chat twice to confirm status; but never got a useful response. DPD tracking gave inaccurate data on status of delivery, showing parcel in Southampton one day, then changing to Preston the next day.
29/07/16 by B Fitzgerald
Booking the parcels for delivery was easy. Label arrived by email on the morning - I had to print 9 off one for each parcel and stick on - OK and acceptable. But parcels not collected on agreed and booked date. You cannot contact Parcel Monkey at all, so very annoying. I had to re-book the collection for another day on their website and then got a message saying another label for new collection date would be arriving - it didnt but courier did. Given there are no means of contacting anyone at Parcel Monkey when there is an issue I will pay slightly more and go direct to courier next time
29/07/16 by Chris Milton
Great service,driver very helpful ,passes on way to postoffice so picks up earlier which is a great help.parcels always arrived safe
29/07/16 by S.Nagel
I chose an international tracked service costing £50. the value of the goods was low, but I needed the tracking service. The parcel was collected promptly & tracked until it left the UK on 9th July, now 20 days later & there is no tracking info & they have no idea where the parcel is. They keep fobbing me off on their support website.saying that they are trying to get information from the courier, but surely that shouldnt take nearly 3 weeks! never going to use them, again.
29/07/16 by N
Our Response: Dear Customer
I am very sorry to hear of this delivery issue, please raise a support ticket and we will be happy to look into this for you and contact the courier to see what the issue is.
Please get in touch via a Live Chat or a support ticket and we will step in to assist
Apologies for the inconvenience caused
Kind regards
James
Used for the first time so well see how they perform! Had a few too many issues with Parcels2go so had to find another alternative.
29/07/16 by Mick Sowden
Quick delivery all the way to Australia and cheaper than everyone else, tracked all the way too good communication wouldnt hesitate to use again
29/07/16 by Customers Suzie
No telephone Customer Service - only web chat which is even more frustrating typing away with no sense of human interaction i.e. the person/advisor/representative can conceal all.
29/07/16 by Customer
Our Response: Dear Customer
I am very sorry to hear about this issue, we offer Live Chat as it is a more efficient way to operate as we have to refer back to the courier who has the item as we are a reseller service.
The Live Chat is a one on one chat with the agent and they will do their utmost to assist with your enquiry
Kind regards
James
Hi there, was able to track item up until day of delivery then was not even a given address for collection. Had to ring Parcel force uk then get the world wide number for parcelforce, then i had to get another tracking number as the uk one doe not work here! as well as given another number to call GLS who i gave the tracking number to who then told me my parcel was on its way to Argentina. At this point i was getting pretty anoide. After a long time of chatting to call center my missis had to take over to find out parel was at a collection point 5 mile away. Parcel force said after all this bother they would of returned postal amount so i would like to ask for that for the stress and poor service . many thanks mark crysell
29/07/16 by Customer mark crysell
Our Response: Dear Mark
I am very sorry too hear of the delivery issue with Parcelforce, we offer Live Chat from 8am to 9pm on the Parcel Monkey website to then follow the items to delivery.
Apologies for the inconvenience caused
Kind regards
James
The service was prompt, but the delivery rider was particularly rude to a member of my staff, unexceptable in an office. I would not use them again.
29/07/16 by Tom Bellamy
First time using Parcel Monkey - no problems from start to finish and will definitely use again
28/07/16 by Anthony
Everything was simple and easy to follow ...
Cant complain at all
28/07/16 by Jolene
Very cheap and competitive without cutting corners as well as very quick and efficient ,very impressed and happy
28/07/16 by Simon Sigsworth
Simply from A to B service..
28/07/16 by Colin
Very happy :)
28/07/16 by JULJANA CELAJ
Good but couldnt scan the label so I had to go to 3 different post offices
28/07/16 by Customer
Great - the Parcel Monkey site is quick and easy to use.
28/07/16 by Customer
My parcel was damaged and stuff missing but Im not cover as I didnt pay the extra insurance even tho Im meant to be covered upto £60
28/07/16 by Customer
Very good service. Parcel was delivered next day.
28/07/16 by Pieter Smit
No issues, very smooth experience
28/07/16 by Customer
At the post office to send my 10kg parcel to France would have been £52.20. Parcel Monkey was only £14.57.
28/07/16 by Brian Albert
Was struggling with individual carrier sites and the vast amount of options and then I stumbled upon Parcel Monkey and so glad I did. Website is clear and simple to use and it found the cheapest price for my chair (30kg 80x80x80cm item). Carrier came next day to my home (10 am) and delivered within 48 hours. (Parcelforce). Would recommend parcel monkey.
28/07/16 by Chris
I had to bring my heavy boxes to the place where the driver wanted to pick them up instead of my flat. Parcel Monkey didnt give me any other options and the support was very low quality
28/07/16 by Customer
Our Response: Dear Customer
Sorry to hear about the issue with collection, we do not come and pick up the goods as we simply resell the courier rates. If you have an issue with the driver who collected the goods, we suggest you raise this with the courier company direct as they employ them, or let us know the details on a support ticket so we can pass your feedback on to DPD.
Our support team are happy to help via Live Chat 8am to 9pm
Kind regards
James
fast easy and trustfull. something for me!
28/07/16 by Ridelski
Reliable, Fast & Good Price
28/07/16 by Customer
Brilliant service. Picked up and delivered on time and informed throughout every stage of the parcels whereabouts, great thankyou.
28/07/16 by Beverley
Have used the service multiple times for delicate objects and they have always arrived safely. From turntables to bicycle frames and wheels. Sturdier objects are much less stressful, but arrive quickly. When I do the booking, the tracking system is reassuring and accurate. All good.
28/07/16 by Excessive eBay buyer
Easy from start to finish
Quick
Easy tracking and fast delivery of a 7kg parcel to Spain for £18
Will definitely use again
28/07/16 by Steve
Cheaper and quick. Will recommended people
27/07/16 by Customer
Package was picked up late but the delivery was excellent.
27/07/16 by M. Schmitt
Booked, collected next day and delivered no problems.
Will be back
27/07/16 by Kevin Dilleyston
Spot on and super fast delivery and the cheapest around for sending items up to 30kg.
Very friendly delivery men.
27/07/16 by Matt M
Great service, cheap and reliable, I was impressed!
27/07/16 by Mp
My television arrived! upon opening it,it has a totally smashed screen
27/07/16 by James Haskoll
Our Response: Hello James
Sorry to hear that this item has arrived damaged, Parcel Monkey do not handle the goods we resell the courier rates. Please raise a support ticket on your account and this will be handed over to the Claims Team to review.
Apologies for the inconvenience caused
Kind regards
James
Effecient service fast delivery of products
27/07/16 by rachael
Gent came to collect the parcel on the Monday said it needed more packaging so we did that arranged for re clollection on the Wednesday they came Friday after ringing five times and never once getting back to us they said yes thats fine to send now but when it got to the ladys house all the top part was damaged and the lady isnt very happy at all and I now have to refund her so wont use this firm ever again
27/07/16 by Customer
Our Response: Dear Customer
I am very sorry to hear about this issue, items have to be packed well enough to satisfy the courier when they come to make the collection. The courier will come to collect between 8am and 6pm at the next opportunity to pick up the items, they do not provide collection times.
If the item has been damaged, please log in to your account and open a support ticket so this can be passed over to the claims team
Apologies for the inconvenience caused
Kind regards
James
Packages lost. Terrible mistake to give my personnal items to Parcel Monkey. I regret so much
27/07/16 by Customer
Our Response: Dear Customer
Sorry to hear about your issue, we do not carry the items so please log in to your Parcel Monkey account and use the Live Chat tool where we can look into this with the courier and work with them to locate the goods.
Apologies for the issues this caused
Kind regards
James
I dont have got any delivery, no one was coming to taken my staff and I was paid without make any complaint, because first they Ive got my money then they try to playing on
27/07/16 by Andrea Cassone
Our Response: Hello Andrea
I am sorry to hear this has not been picked up, I have looked into the tracking and it says- 21/7/2016 15:44-Manchester Piccadilly Depot- Collection Attempted-Parcel not Available based on your tracking number.
We have booked this in for you to be collected today.
If you have any more issues please log in to your Parcel Monkey account and the team on Live Chat will be happy to help
Kind regards
James
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