We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,498 reviews.
Far better service than from other internet shipping brokers I have used. Highly recommended, I will definitely use them in the future when I have parcels to send.
03/11/16 by Managing Director : Steadfast Engineering Supplies Ltd
Everything works as it should. Easy, hassle-free service!
03/11/16 by M Mitchell
Waited in 3 days in a row for collection and no show email customer services and still no reply!!
03/11/16 by Customer
Even Premium Pre-9am next-day service booked with Parcel Monkey fails. Utter rubbish service with many IT problems. DO NOT USE THIS CARRIER WEBSITE.
03/11/16 by Stuart Grimes
At the end of the day it is all about price. Most parcel delivery companies can achieve delivery of a parcel. All generally are very good with excellent tracking systems in place. The trick that Parcel Money has is that it compares prices and allows you to select the best value. You get an account which saves all your details. The only thing of criticism is that the website does not make everything quite as clear as it should and there is an annoying little monkey which keeps popping up. Apart from that it is a really great tool and once you know how it works, absolutely brilliant - I use them all the time and highly recommended them.
03/11/16 by Mr Christopher Miller
Cost effective , easily tracked , very efficient and arrived safely in South Africa in 4 days ...brilliant
03/11/16 by Teddy the Pei
Went to the post office £80, went to the Internet took 5 mins to check and £18 through parcel monkey delivered by parcel force to be collected from the same post office. Online form had issues with the delivery email, so reused the sender one and all was well. Arrived as expected, very good service.
02/11/16 by Customer
Excellent service, easy to use & quick pick up & delivery.
02/11/16 by ELAINE BENNETT
No time specified for delivery as I hadnt paid for that. I had no idea I hadnt paid for that as I assumed that was standard now. I phoned the Bristol depot 4 times and each person was extremely unhelpful.
02/11/16 by Customer
Very happy with service. Booked online and Printed label and dropped off at post office the next day Thursday 27/10/16. I received a call from my recipient to say parcel had arrived 2/11/16. A lot cheaper than sending direct through post office. Will definately use again.
02/11/16 by darren watkins
I sent a 1 single golf club and there was a typo entered via Courier, now parcel monkey wants to charge double. Well this is not happening Is the quality of service in the name MONKEY Not happy and I will take further action if necessary
02/11/16 by John Burrow
We only used DPD; booking on Internet and label print no problem. drop-off centres very near by. We used Halfords which gave us a helpful service. Value for money with DPD very good, other couriers rather expensive. Very good tracking and fast 1-day delivery. Well done.
02/11/16 by Customer Theo Rebergen
Here at Curtain Wizard we send out parcels in a day to day basis. We decided to give Parcel Monkey a try as the prices quoted were very reasonable, since using them two month ago we have never had a problem, the prices have always been good and not yet once had a parcel been undelivered, misdelivered or returned. If only every company we deal with was this competent.
02/11/16 by Alan from Curtain Wizard
UK-Singapore Parcel within 4 business days. Great, Thanks.
02/11/16 by ExPat's Sister
I have used parcel monkey several times and like the service. Its fast and easy to use.
02/11/16 by Lauren Waters
As always you collect and deliver quickly and with a very helpful attitude.
I would only ever use Parcel Monkey you are the best!
02/11/16 by Julie S.
Order was placed on Oct 26th, there have been 2 pick ups scheduled, and still no one has come to pick up the package. You can only chat or email with customer service. They are vague in the answers, and say they have no control over courier pick ups. When I asked for a refund they refused, when I asked to speak to someone over the phone they said that was not an option. Unreliable service, if you want to send something and have all the time in the world for it to arrive, I reckon its a less expensive option. The fact they they are in the customer service industry and cannot actually help their customers with orders or offer a phone number to customers with account issues is kind of ridiculous.
02/11/16 by Kaitlin
Used parcel force... 50%+ cheaper than royal mail site, via parcel monkey.
dropped off at royal mail depot at 5.30pm delivered next day by 2.pm.
(wales to yorkshire)...exelent service when you work with them
02/11/16 by Clive Adams
Simple to obtain a quote and print labels Delivered as said to the date as said. Would use again.
02/11/16 by Derek
Parcel Force turned to collect my parcel, a heavy radiator, within 90 minutes of booking, very impressed
02/11/16 by David Neale
Parcel picked up on time and delivered intact within 3 days. Great service
02/11/16 by Customer
See above comment.
02/11/16 by DIANA LAMPEN
excellent service, thanks
02/11/16 by Hazel
Honestly they shouldnt use DPD as courier service, its not reliable and is so slow. Will use Courier or Fedex from now on.
02/11/16 by whiskas9
Asked for next day to courier letter with railcard in. Assigned to DPD and dropped off at Pharmacy, one of Drop off places. Sadly not picked for over a day and only when I hassled them - rather than DPD being alerted when there is item to pick up, or picked up on daily run, only picked up if there is parcel to drop off. Family had to buy new railcard as it did not arrive in time,so £30 wasted and a 1st class stamp would have got item delivered quicker rather than fee paid to Parcel Monkey Not impressed.
02/11/16 by Mark
I was a bit sceptical at first because the prices were less expensive than going to the same carrier directly. Everything went seamlessly and smoothly with the pickup and delivery. I will definitely use Parcel Monkey moving forward. Thank you Parcel Monkey!
02/11/16 by Shiona
Great service. Delivery was on time even in international delivery. Very satisfied.
02/11/16 by Matt
Sent quite a few vulnerable items using this company, no problems so far.
I manufacture garden ornaments.
01/11/16 by David Stevens/ Fairlight Electrical
The best parcel company around, great price, great service, and no problems
01/11/16 by Peter
I sent an overlocker to its new owner and it arrived as it went, in one piece and was delivered on time too. Many thanks
01/11/16 by Trudy
Was supposed to deliver the parcel instead requested that the receiver to come and collect not the service Im used to Im afraid I expect to get the service that I paid for
01/11/16 by Nathan
I took a whole day off work to wait for this collection. No one arrived. No-one answers the phone number shown on google. Whne I went into the live chat, their response was 2we can do it tomorrow between 8am and 6pm". I explained I wanted a refund and this was not acceptable as I have had to take an entire holiday to wait for them. I cant do it again. They have refused to respond. Avoid avoid avoid!
01/11/16 by Chrissy Brown
Very good service
Kamran Malik
01/11/16 by Customer
I use parcelmonkey to send my parcels to outside of UK. They do well, shipment is in time, no problems, so headache. 5star!
01/11/16 by Andras from London
Would never use parcel monkey again goods not delivered parcels lost no Communication to sort problem a shabbles with no apology
31/10/16 by Lorraine Leatherland
Our Response: Dear Lorraine
I am very sorry to hear that the goods were not delivered, we at Parcel Monkey do not handle the parcels ourselves, we resell the courier rate via our quote engine and the customer chooses which courier will come and handle their parcel. We offer a Live Chat service on our website so you can speak one to one with our team and they can help resolve your issue so please do get in touch.
Apologies for the inconvenience caused
Kind regards
James
Paid for next day Saturday delivery, the item was eventually delivered a week later. Awful customer service who ignore your queries in the hope you will forget. AVOID.
31/10/16 by J Shepherd
Our Response: Dear J Shepherd
Sorry to hear about the issue with delivery, we at Parcel Monkey do not handle the delivery of goods, we take the order and then hand to the courier you choose from our quote engine. We offer Live Chat customer support and email support and every enquiry is handled.
Please let us know the PM order number via your Parcel Monkey account and address the ticket as FAO Manager so we can look into this further for you.
Apologies for the inconvenience caused by the courier
Kind regards
James
Not only did they lose my parcel just from south england to France They lied said it was delivered when it wasnt? They couldnt even provide Prof it was sent to GLS in France even though they were supposed to of delivered it? Asked 3 times for it they said they would look into it but never even bothered to reply? So they dont even have record were it went? Iam taking my complaint higher but wanted to warn people not make the same mistake as me, and trust them with your Things. ETA As theres no reply here Just to say to james at parcel monkey I have already sent them my PM number some 7 months ago and they have done nothing yet to even find the paper work for it and send me prof let alone find the parcel. As for saying they dont handle it? Well as parcel force and GLS have told me as it is sent through them there the ones to deal with it when there is any problems. And dont expect any help from them apart the sorry for any inconvience email.
31/10/16 by Dave
Our Response: Dear Dave
Sorry to hear about the issue with the parcel delivery, we do not handle the goods we resell the courier rates. Please let us know the details on a support ticket addressed as FAO Manager so the team can step into assist and chase this with carrier.
Kind regards
James
Terms and conditions for carriage of international shipments are not clear, and it was not indicated that any returned packages would not be to me but to parcelmonkey in Southampton!
28/10/16 by Customer
The worst service I have even seen! A package with a value of 350BP was stolen! No one knows where but ParcelMonkey and DPD wrote down the collection moment.. Now, can anybody tell me how the package disappears from the driver hands or from the van without being notice! Parcel Monkey knows that parcel was collected on the 11th October and until now didnt proceed with any refund, even after DPD declared that parcel have been lost! I tell you, by my experience, the delivery services provided by Parcel Monkey are fake, all of this seem to be a scheme between companies to rob customers with value parcels. Nothing else shows the opposite. The fake support service takes 24 hours to answer our tickets and the answers are always vague and unsolved, like "we are sorry for this.. we are waiting for the courier information.." but more than two weeks have past since collection and more than one week have past since DPD inform me that package was lost!
27/10/16 by Filipe Nuno Graça
Our Response: Dear Filipe
Sorry to hear about this issue with your package, we at Parcel Monkey take the order and hand to the carrier DPD who then handle the collection and delivery. We help thousands of customers ship items everyday for less with various carriers and when items do get lost we have a claims team in place to support. Please do let us know more about this item by raising a support ticket as FAO Manager with the PM number so we can look into this with DPD and help locate the goods.
Kind regards
James
Parcel Monkey has the worst Customer Service ever. They dont have a phone number, which makes everything much more difficult when you are trying to sort out any kind of issue. I had no idea which company was in charge of my parcel, I had a non-known number of tracking numbers and no one was able to give me any information about where my parcel was. It took longer for my parcel to get to the destination (over than one month) although they said it would take between 9-17 days. You have no idea how stressed and anxious I got because of this company. RUBISH! Never again I will use it. Avoid it!!!!
27/10/16 by Mariana Vidigal
Our Response: Dear Mariana
We at Parcel Monkey offer customer support via Live Chat and email, as we liaise with the couriers to resolve issues and this we have found is the best of working on fixing customer problems. At the time of booking, the customer chooses which service will be handling the goods and we then pass the order through to that courier to ship, so you would only choose a service that you want to use. We provide a PM order number at the time of booking to use on our site to track parcels, plus the support team can provide the direct tracking. If you are concerned with the estimated delivery time provided at the time of booking we can contact the couriers handling the shipment for any updates also.
Apologies for the issues with the courier
Kind regards
James
