We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,119 reviews.
They delivered two large boxes from UK to Germany in 48 hours. I was impressed by the speed and also excellent customer support.
01/08/16 by Customer
IT IS A PROBLEM SENDING A PARCEL TO A CUSTOMER WHEN YOU HAVENT GOT THEIR PHONE NUMBER
01/08/16 by E BAY USER
Great service. Chap and reliable
01/08/16 by Customer
Excellent service, all on time
01/08/16 by M Robson
Used PM for the first time and everything went as described
Great experience and would recommend to all
Only query is with so you or dont you need to print a label?
01/08/16 by Tom Hattan
Reasonably easy to use, had a few issues with password and navigating through pages to change it but otherwise good.
Parcels booked and picked up and delivered as I purchased no issues.
Plenty of options to choose from
Would recommend, just wish the password process had been easier
01/08/16 by Em
Sent ceramics covered in fragile tape against all recommendations and they arrived safely in one piece.
01/08/16 by Customer
Delivered my parcel to the post office and the staff were very surprised as it was half the price the Post office would have charged
01/08/16 by Paula
When I requested a parcel to be collected and delivered I expected both of these needs to be met. For a Courier to not deliver would be poor, but for them to not even collect that parcel first sets their end goal way out of reach. Well done, Ill go back to TNT.
01/08/16 by Greg Simcock
Our Response: Dear Greg
I am very sorry to hear that this item was a failed collection the courier tracking shows
25/7/2016-16:05pm Cambridge Depot Collection attempted - parcel not available
This reflects they attempted to pick this up and the goods were not available. All that then needs to happen is open a Live Chat on your account and we will be happy to help.
Kind regards
James
Easy to use, once you have an account, all your details are there for repeat orders, it prints the label for you, all pre-paid, have it collected or in my case, I prefer to take it to a post office. Excellent service
01/08/16 by PSE
Reliable, speedy and efficient overseas delivery.
01/08/16 by Zan
Easy to use and cheap!
01/08/16 by Customer
will use you again.
01/08/16 by dave
perfect no problems at all
01/08/16 by Kevin Roydon
Easy, simple and straight forward.
31/07/16 by Customer
Parcel not collected because location not notified to parcelforce. Had to contact parcel force to ensure collection.
31/07/16 by Ian Harvey
Excellent. Quick and efficient.
31/07/16 by Ana Cristina Piedade
No complaints!!.. Efficient!!????????????
31/07/16 by Andrew Levett
Easy to navigate website and clear to get quote. Collected when arranged and no problems. Thats all you need.
31/07/16 by Ian Macleod
Since the price was relatively cheap I was quite cautious at the start, but now I would recommend to anyone!
31/07/16 by Customer
I got the label around half an hour later, and the parcel was delivered within the time slot they estimated.
31/07/16 by John Mit.
The title says it all.
31/07/16 by Arturo
Our Response: Hello Arturo
Sorry to hear that DPD did not collect, we do not pick the items up as we resell the service. To contact us all you need to do is log in and use the Live Chat open 8am to 9pm weekdays and the team can look into the issue and get it picked up for you.
Apologies for the inconvenience caused
Kind regards
James
Excellent service arrived in two days.
31/07/16 by Mr MARTIN KNIGHT
I needed to add buyers number after printing label.
No facility to edit and reprint?
31/07/16 by Barry
Sign up slow and convoluted. Did not like my email address. Parcel was delivered late after going to wrong depot in Germany. Was a pound or two cheaper than parcel force . Probably best to support your local post office.
31/07/16 by Customer doc
I was very impressed with the fast efficient service.
I would recommend.
31/07/16 by Very Happy
No faults here 5/7
31/07/16 by Customer
First class will use again
30/07/16 by Frampton
Excellent service
30/07/16 by Margaret Balchin
Everything was spot on
30/07/16 by Greg
They made transaction quick and easy to arrange
30/07/16 by Customer
Delivery was quick, no problem whatsoever, cheaper than normal services. Everything you could want.
30/07/16 by Danny T
excellent, a very efficient service with no hassle
30/07/16 by james stewart C J Autos
prices were very exceptable for international and a swift delivery, i found the booking a little cumbersome and measuring the boxes time consuming,i use international postage a lot with my buisness and booking with DPD has always delivered and collected with no hiccups, the driver on my patch is very polite and on time!.... finding the tracking of a parcel was not easy and every time i did it told me i had no parcels!!! so i went straight to DPD and its instant to check when or where your shipment is. maybe a little tweak parcel monkey is needed but i would still use your service.
30/07/16 by Deborah
Booked for collection 26 July, waited in all day, carrier failed to show, with no contact or explanation. Rebooked for 29 July - exactly the same happened !!! Disgraceful service, bland apology only by chat message, promised a refund but no mention of compensation for my two wasted days in. Not good enough Parcel Monkey. Stop hiding behind your carriers failures. Avoid
30/07/16 by Richard S
Our Response: Dear Richard
I am very sorry to hear about the issue with the collection, we do not make the collections only hand the orders over to the carrier. Please raise a support ticket on your account and we will look into this for you to see why they failed to pick the items up.
Apologies for the inconvenience caused
Kind regards
James
Everything went as planned would use again
30/07/16 by Customer
Booked for 2/3rds of normsl cost for express 24. Wasnt quite clear of pick-up time, but all went smoothly
29/07/16 by Keith Malone
Parcels arrived within the estimated delivery time and everything inside was undamaged - would recommend and use again. Excellent value for money.
29/07/16 by Customer
very easy to use and value for money
29/07/16 by Sarah
Easy to use and very efficient
29/07/16 by John Stokes
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
