We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,668 reviews.
Parcel was not collected on the date it should have been despite it saying on my Parcel monkey tracking page that it had been collected. I phoned to rearrange collection for a specific day the following week as I was out every other day but still had a note through the door every day saying that collection had been attempted. Parcel was eventually collected 5 days later than initially booked.
08/07/16 by Kendal Customer
All went as well as could be expected
07/07/16 by Customer rob
A lot cheaper than parcelforce. Delay in getting label so cant be used for last minute post office parcels.
07/07/16 by John
Avoid. Nobody wanted to accept responsibility or admit to making an error and refused to compensate me too!
07/07/16 by Keith millward
Our Response: Dear Keith
I am very sorry to hear about the issue with this collection, I can see you booked a DPD Drop Off to be collected from your local DPD store. If they fail to collect please raise a Live Chat so we can get it rebooked in and picked up. As soon as they have the item in the store scanned in, it should trigger the courier to go and collect so apologies for the issue with DPD
Kind regards
James
Good price and good service.
07/07/16 by Mr STEVE PILCHER
Website easy to navigate giving a variety of options prompt email giving instructions and parcel collected as agreed
07/07/16 by Anne
Great services
07/07/16 by Customer
The only problem I had was that there was obviously a breakdown in comms, from my parcel getting collected to H.Q. that the parcel had been collected. They came the next day to collect what had already been collected.
07/07/16 by Tony Chapman
We stayed in all day waiting for our parcel which never arrived.later we go out and connect to the internet to find they had a problem with the address,why didnt they just call us to tell us we could of met them somewhere. Now weve got no clue where our parcel is and the email is in Spanish we dont speak Spanish.
07/07/16 by Mandy.
Our Response: Dear Mandy
Sorry to hear you have been having an issue with delivery. We are not the courier so it would be the courier who may try to call you, please open a Live Chat or the sender can do this so we can contact the courier on your behalf and assist with this delivery.
Apologies for the inconvenience caused
Kind regards
James
Easy to book great value for money
07/07/16 by David Cunningham
I booked my parcel online, and had to print out a shipping label with a barcode. This service involved taking my parcel to a Post Office and sending it via ParcelForce. I used the Parcel Monkey service because it was several pounds cheaper than ParcelForces own website quoted. The label showed a despatch date of the following day, which was less convenient for me, so I contacted Parcel Monkey via the live chat service and asked if I could take the parcel a day early - they said yes. But when I took my parcel to the Post Office, they told me that the barcode would not scan, so they could not accept the parcel. I had to take it home and return the next day - at which point the Post Office said that the barcode had already been used, so they could not accept it. I had to contact Parcel Monkey again, to obtain a fresh set of labels which then scanned properly.
07/07/16 by Customer
send a parcel to spain and there wasnt adress on the box and the box has been open and also the items were damaged. the label was not in the box was to delivered in 4 days and it took more than a week . after 5/6 times using your service this was the first time and hopefully better service will come.
07/07/16 by Nadia Sousa
Our Response: Dear Nadia
Sorry to hear about the issues with the courier, we do not handle the items as a reseller
Please get in touch via a support ticket or Live Chat so we can look into this for you and help with a claim if you have protection cover
Kind regards
James
Parcel force didnt collect, I had to chase them to collect for Express 24 delivery - a week later!!!!!
07/07/16 by David
API is pretty much useless/in practical to use and not scalable/suitable for a growing business. For each shipment you have create a shipment with the API, then have to login manually on the website and enter payment details to pay for the shipment then wait 30 minutes and then use the api again to get the documents. Which is far more complicated than their own old api which had a prepay option. This is not at all clear in the documentation. They are generally 20p-£2 cheaper than another courier but not worth the extra hassle. I would recommend looking at another courier API api.another courier.com/ or parcel hub who allow you to do this instantly all in one step so not the couriers fault. I gave 2 stars instead of one because they refunded my unusable £50 prepay promptly and customer service was friendly
07/07/16 by Roshan Karia
Great service as always
07/07/16 by NGT
Very reliable. I have sent 2 large packages to The Netherlands (separate occasions). Both were picked up during the indicated time slots given, and delivered in Holland with 2 working days - again during the right time slot. And in a good state. So, thats all I need from the courier service. Will use again.
07/07/16 by Customer
I sold a spare weel and tyre which I no longer needed which was quite heavy aprox 18kg.
When checked parcel force website directly I was quoted £28. By using parcelmonkey I have paid £11.23p inc vat. for the same service. Absolute bargain and full tracking was included.
07/07/16 by Daniel Wisniewski
No issues so far. Parcelforce is the fastest and most reliable to ship abroad so far! 2 x30kg parcel to Europe in just 2.5 days!! Thanks
07/07/16 by Customer
The service was spot on everyting arrived on time
07/07/16 by James
Das Fahrrad wurde fristgerecht in England abgeholt und unbeschädigt in Deutschland ausgeliefert.
07/07/16 by Customer
Only way of communication is via email. If there is a problem, reply`s are with little information which doesnt help.
07/07/16 by Customer
arrived on time collected heavy item and delivered on time at other end what more can you ask for will use again and recommend thanks
07/07/16 by Tracy Imelda Marcos
Excellent service.
07/07/16 by Customer
I sent a big parcel to Portugal (approx 14kg). It was collected Friday morning and delivered on Tuesday. You cant get better service then that. Courier was Parcel Force but arranged simply and quickly through Parcel Monkey. I will be using them again.
07/07/16 by Jane James
Always have a reliable and easy to use system
07/07/16 by Mohamed Osman
Great service with no hassle
07/07/16 by Customer
The parcel delivery was really fast, even faster then I was expected the only thing I wasnt happy about this time was that the person who delivered the parcel never call one day before like I asked in the message!
06/07/16 by Iancu Canea
Easy to arrange. Great value.
06/07/16 by Kevin W
Much to complicated. Would rather not bother.
06/07/16 by Martin Ferguson
Our Response: Hi Martin
Thanks for taking the time to leave a review, in general customers find the service very easy to use. Looking at your order you booked DPD drop off so all that is required is to print out the label once you have booked it in using the quote engine and take to the nearest DPD Shop on the map. We also have the Live Chat team open to help from 8am to 9pm should you need any assistance.
Kind regards
James
It was so easy to book. My parcel was collected. It arrived back at the store in one piece and I got my refund.
Completely stress free!
Thank you!
06/07/16 by Creature19
Good service, saved a few pounds going through this rather than booking direct with Parcelforce. Only issue was that I was shipping a rather large, awkward item and the website wasnt totally clear about packaging etc. All in all, I would recommend to others, no problem with the delivery at all.
06/07/16 by Rob
used parcel monkey, saved money and time, paid online print label, drop at post office, job done.
thank you.
06/07/16 by Emma Beech
Fantastic Service from start to finish and a competitive price
06/07/16 by Gerry McQuillan
So easy to use. Everything went very smoothly.
06/07/16 by NTP
I would chose parcel monkey again.
06/07/16 by Giulia
First time with Parcel Monkey ,3 day service ,Brilliant Tracking . All for less than £9 for a 10lg box.BOOM!!
06/07/16 by Smug Robert
Excellent service
06/07/16 by Customer
So I sent my parcel through here for parcel force to collect. I had no email confirmations at all and it wont allow me to log in no matter what I do. My parcel has been damaged in transport and I have no way to contact them without logining so Im very unhappy and annoyed with this service. Im using the right email as they sent me a rate me email only. It wont send me a new password reset or anything
06/07/16 by Customer Emma Nicholas
Our Response: Hi Emma
Sorry to hear about this issue please email [email protected] so we can get you logged into your account with a new password if the password reset is not working. We can then pass this case to the claims team also.
Kind regards
James
Very good, the quotes were quick and very inexpensive - plus I love that monkey logo!
06/07/16 by Customer
Deliver faster as they said.
06/07/16 by Customer
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