We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,671 reviews.
The service I received was quicker than anticipated, reliable and fantastic value for money! Will definitely use Parcel Monkey again, and highly recommend them!
14/06/16 by Kim Houareau
Five star service highly recommended home pickup and delivery excellent.
14/06/16 by CTAIG
First time Ive had a parcel collected from a private address and delivered to me; with parcelmonkey this couldnt be simpler. Very simple booking system and its done. Large parcel 135cm long 14kg collected from Wales to Scotland.
14/06/16 by Garry B, Scotland
Really quick delivery! Will use again ????
13/06/16 by Anne
To be honest, I was sceptical of using a service like this. And the fact that Im not normally one to leave reviews on anything is perhaps testament to how impressed I am with this. Ive been sending some random shaped things, and the ability to put dimensions of the parcels to get a variety of prices was a big help to me. Courier has arrived when they said they would on every occasion and parcels have arrived in perfect condition. If youve never used a service like this one, or if like me you are new to regular despatch, this is very much the service for you.
13/06/16 by Phil
Where most other courier comparison sites charge a lot more for delivering to the Highlands, Parcel Monkey found me couriers with truly affordable costs.
Very pleased with the services provided.
13/06/16 by Chris Millard
Really appreciated the options offered to me on the website which made choosing easy.
Chose to drop the parcel off at a local drop off point, and it was delivered in the Republic of Ireland a couple of days later with no problems whatsoever.
Received an email a couple of hours or so before it was delivered, letting me know a time slot, and the recipient received a text too.
Would definitely use again.
13/06/16 by Colin
The website was very easy to use and generated a good selection of options and prices.
13/06/16 by Rod
Very impressed by the service received. It was collected within a 1 hour slot and delivered in France just two days later. Will use again.
13/06/16 by R Mehmet
Very easy to use and found the right carrier at a good price very quickly. Next day collection as well.
13/06/16 by Customer
Very happy with, will be using again
13/06/16 by Phil
This was a breeze from start to finish, very user friendly in all aspects. The prices are incredibly reasonable. You are kept informed of collection and delivery times to the hour. A great service. Cheaper and easier than taking luggage by plane.
13/06/16 by Lesley Everley
Cant believe how fast you delivered my grandsons birthday present to Singapore for half the price of Royal Mail. Parcel collected from me on Wednesday with a time slot so I didnt have to stay in all day, and delivered following Monday. Great service with lots of updates. Will certainly use you again. Thank you
13/06/16 by Gill Thurgood
Seems like a good service but when sending parcels to Europe using the Royal Mail you have to wait a while for the labels to be printed which seems slow.
Overall the service offered by Parcel Monkey seems very good.
13/06/16 by Mark.
Collected on time great service
13/06/16 by Wozza
The parcel arrived in good timing, but took a little longer than promised.
13/06/16 by Customer
Job done. Booked in / collectedl
13/06/16 by d corbett
I have always had very good service via parcel monkey. the only exception was when i sent a parcel to indua the documents which had to be sent with the parcel were not very well explained (by the shipment company and hence the parcel monkey) which caused delays of 1 week and about 6 emails. In the end the parcel was delivered by DHL, though i had paid for a cheaper service.
13/06/16 by M Moonis
Will definately be using this company again, excellent service and so quick:-)
13/06/16 by tom blackman
I have used Parcel Monkey four times. The first three experiences were great. No problems, great price, no complaints. When things go wrong though, be prepared for a world of pain. The company has a very very cheap customer service facility. You cant even speak to anyone on the phone. They lost a parcel of mine and due to the nature of their business do not have to take blame for its loss. They simply forward your parcel via different couriers to get you the best price. They can then simply blame the courier for losing your parcel. I would just pay a little more and go direct with the couriers, save yourself the stress. You will find similar comments about their customer service in other reviews.
13/06/16 by Mark S
I got a better price than going straight to shipping companies. Great! My only suggestion (and this is to all courier compnies in general) is that they ask you to print the labels. Why cant the courier company print the labels?
13/06/16 by Customer
Good service will use again
13/06/16 by Bedford Steel Fabs
The service was wonderful in every respect. It was Sunday afternoon and I had to make an express delivery to Greece before leaving town. I left the parcel to be picked up at the friends house where I was staying. I was kind of worried because I hadnt used Parcel Monkeys services before and I wouldnt be there if anything went wrong. Also I was not able to print a label but just taped a hand written note of the details sent to me via email. There was no problem whatsoever, the parcel was picked up on time and was delivered at the end of the week at the recipients hands. And the price was just great! Based on my first experience with them I will definitely use Parcel Monkey again and would recommend it to anyone.
13/06/16 by Theo
Really easy to use and everything went really well. I paid online, printed the label and just dropped my parcel at a post office. It was very speedy and saved me the hassle or queuing/researching for a cheaper price as it offered me the best options from the start!
13/06/16 by Customer
Brilliant service from start to finish! Very happy and will definitely use again in the future.
13/06/16 by Anna McNaught
Ordered parcel force 48 hour delivery - its now five days after it was collected and it still hasnt been delivered. This is unacceptable, I left for Italy one day ago, and if it were delivered on time I wouldnt have been stressed about my belongings going missing whilst I am out of the country. I dont return for another two weeks so I had to PAY EXTRA to have it delivered to a neighbour, the earliest date is in two days - a WHOLE WEEK after collection. Never using this service again. Unacceptable.
13/06/16 by Charlotte Hawkins
Our Response: Dear Charlotte
I am very sorry to hear of the delay with Parcelforce, Parcel Monkey do not handle the goods so I am sorry to hear about this issue. Please raise a support ticket or Live Chat on our account and we will be happy to look into what caused this delay and help further.
Apologies for the inconvenience caused
Kind regards
James
Sent a toy to a friend in Poland in a rather large box. It got there undamaged and was signed for successfully. What more can you ask for. However, the drop-off shop in Nantwich just left my parcel on the shop floor though, (for how long, I dont know), and it potentially could have been stolen. That was my only concern!
13/06/16 by PhilBuck
Large parcel weighing 25kg - was able to use parcel force 48 delivery through parcel monkey - could not fault service and cost at all.
13/06/16 by Simon
Thank you for your service , my parcel was send from uk and revived in Irland in two days very good thanks lots 😀
12/06/16 by Karim
Great service
12/06/16 by Les Jackman
The prices are better than going to some of the big companies direct and the process is so easy. Always check PM first when I have a parcel to send.
Thank you PM keep up the hard work!
12/06/16 by Jmac
I sent a parcel to USA, Parcel Monkey made it so easy getting all the right forms and address labels printed out. Tracking was very good too and arrived before the estimated delivery data
12/06/16 by Customer
Very good service and delivery. Fastest yet to NZ. Only problem was parcel cost a little extra but I suppose that is to be expected
12/06/16 by DAPHNE
Promise 6 days but only took 3 days to arrive!😮😮best service ever!!!!!
12/06/16 by Andrea
The service was fast and easy; good price.
12/06/16 by Customer
I had to send a very large box to the other end of the country for my sons birthday and needed it to be there on time and at a sensible price.
I had to go out before they collected it and left instructions as to where it was and came home to find it gone and a reassuring receipt saying it had been collected.
My son received it on the day they specified and that I needed so I was just so relieved.Will be using again.
12/06/16 by Jane
I had no problem with this company. The process was quick and easy, my parcel was delivered within two days. I would use it again.
12/06/16 by Customer
Great service easy to use website and I like how easy it was to keep track of your parcel.
12/06/16 by Jennifer
all went ok thanks
12/06/16 by Julie
very fast delivery
12/06/16 by Customer
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