We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,498 reviews.
Superb service despite the website is no too accurated overall was good
19/09/16 by Juan Mejia
My parcel was going to Ireland and was very well packaged and labelled right way up to keep it upright, when it arrived it had been tipped upside down and damaged therefore not working. Not happy as may have to refund the buyer.
19/09/16 by Customer
Our Response: Dear Customer
I am very sorry to hear the item was damaged, we do not handle the goods as a courier reseller. Parcel Monkey resells courier services such as DPD the one you chose, who use huge parcel networks, numerous vans and warehouses so fragile items are not suited for this unless they are extremely well packaged. We also offer protection cover at the time of booking to cover the goods against damage, if you have opted in for this, please contact us so we can pass you to our Claims Team.
Apologies for the inconvenience caused
Kind regards
James
Excellent. On time delivery. Drop off at post office-excellent.
19/09/16 by Oskar
Bought a pair of boots on Amazon cheap in the UK compared to Ireland, the Post Office in the UK wanted 45 sterling to ship it over to Ireland, Parcel Monkey had it delivered from UK to Ireland in 2 days and for 16 quid...outstanding and so easy to use.
19/09/16 by Philip Crocker
Great price with excellent service.
19/09/16 by Customer
Good and reliable
19/09/16 by Customer
I am very happy with the service. The prices were so much cheaper than if you went to the courier services direct or through the Royal Mail. It was quite straightforward and got to my customer really quickly.
My only negative comment is that i didnt really know where i was supposed to stick the address and customs labels, and i dont have any of the clear sticky envelopes so was a bit nervous about US Customs accepting a poly pocket.
I will definately use Parcel Monkey again.
19/09/16 by Amy
Reasonably easy to calculate postage costs and compare services to see whats right for you. Online chat is helpful and was needed in my case as, over an hour after buying the postage, no printable label or instructions were emailed to me so I had to re-request these. Parcel was collected with no problems (other than no receipt from ParcelForce as they claimed not to have any on them at the time, but thats not Parcel Monkeys fault).
19/09/16 by cazzoly
Lost two parcels in a row. First parcel I had to do the legwork they dont even try to find it then they just blame the courier but as you dont place the order with the actual courier you cant really follow through. Anyway after losing the second one you think there would be some sympathy no such luck after 2 weeks and conceding it was lost got told rudely that it was company policy to settle the insurance in 4 weeks, not within 4 weeks but at 4 weeks. 6 weeks after placing order was settled along with a template apology. You know parcel monkey if you are reading this sometimes things happen even twice in a row and customers understand this but when you treat them like morons they like I are going direct to the courier. Dear Mark from PM who replied to my earlier bad review, you should really read before defending the poor service. The courier who you contracted had already confirmed the parcel was lost before the claim was started. Even knowing that it was lost your company insisted it was a 4 week wait, your help people were no help at all. I got exactly the same template emails as the first time. " We are so sorry but this is a rare occurrence,we hope you have a great weekend. " really? What would have helped was a prompt resolution, personal service, and genuine care that your company stuffed up. Maybe even a credit or discount next to encourage the customer to return. Like I said stuff happens its how you deal with it that makes the difference pm just fob you off
19/09/16 by Rick Gill
Our Response: Dear Rick
Sorry to hear the item has been lost with the carrier, when this occurs just contact us via Live Chat and we will look into as we are the account holders. I am very sorry to hear that this event also occurred twice, however it can take a little while to get a response from the carriers with regards to any claims made, so apologies if this delay has inconvenienced you. If you require any further assistance please let us know on a support ticket so we can help.
Kind regards
James
Well priced site easily navigated and good service I use parcel monkey when I have a large parcel to send
19/09/16 by Colin daniel Customer
Allowed me to track the parcel each step of the way
19/09/16 by Customer
I sent a parcel with Parcel Monkey and before booking I did a search on their restricted items for console table to ensure this was not on their list and thankfully nothing was flagged, I paid extra insurance to ensure my parcel was fully covered in case of damage. I heard from my customer that unfortunately the console table had been severely damaged so I pit a claim in and low and behold they are saying the item is not covered!! apparently they do not cover tables yet this is not a table and worse still this did not flag up as restricted. I paid nearly £40 for this to be sent to my customer and now I may have to pay out over £100 in compensation! I will be going to the office of fair trading as this is obviously some kind of scam to ensure items are not flagged as restricted enticing the customer to pay for a service they clearly arent going to get. Shame on you!
19/09/16 by Suzanne Hodgson
Our Response: Dear Suzanne
Sorry to hear the item has been damaged, we at Parcel Monkey do not handle the goods, we resell the courier service. Furniture is listed as prohibited on our website and this is listed at the time of booking for customers to check. If you are unhappy with the outcome of the claim, please raise a support ticket FAO Manger so this can be looked into. However, it is made clear what items are prohibited and we work closely with Trading Standards to make sure we are above board with our prohibited list and terms and conditions.
Once again apologies for the inconvenience this has caused you
Kind regards
James
***** spot on
19/09/16 by Mr T Wrench
It has taken more than a week to get to the location. It is suppose to turn up today. Thought it should have not taken more than 7 days. I also tried to change the pick up due to a family emergency, and ended up with the pick up driver showing up twice. I also could not track it while this was going on to confirm there would not be a second collection.
19/09/16 by Rebecca
Good service for price
19/09/16 by Satisfied customer
Parcel was collected next day. We were out but couriers returned later in day to collect.
Reached New Zealand in a few days with no problems..
Excellent service.
Have used them before and would highly recommend them.
19/09/16 by A Crookes
efficient and on time
19/09/16 by Charles
The service was excellent!
19/09/16 by Customer
A polite man collected my parcel when stated, the parcel arrived as stated, my quote from the post office was approx £36 I paid Parcel Monkey approx £17, my parcel was large so Parcel Monkey by collecting from my address made it much easier for myself, would highly recommend this service.
19/09/16 by Jennifer Bullock
Great service. Quick and easy.
19/09/16 by Customer
I posted a package to France at one third the cost quoted by the Post Office. Great service
18/09/16 by Kay
Easy to set up and hassle free!
18/09/16 by Eric Daisley
Great service
18/09/16 by Customer
Cheap as I can find for odd size item by far, delivery all went smoothly. Website easy to use. Easy payment. Did not use customer services.
18/09/16 by Customer
Great service, took no time at all! Great service
18/09/16 by Customer
the parcel was picked up fine, and delivered to France no problems apart from when it arrived the goods were damaged inside, this is when I found out how bad parcel monkey was all they did was try their hardest at every part of the claim procedure not to pay out the claim, like closing the case 3 days early, we sent pictures, described how the item was packed and jumped through all their hoops, just to be told our claim was not successful, with no way of disputing their judgement we send out over 100 parcels and packets a month, and we were told we dont know how to pack an item which I found insulting, as we are a small company and I pack a majority of the parcels we will never be using parcel monkey, I would rather pay double than use them because of the way they handled our case
18/09/16 by cliff bone
Our Response: Dear Cliff,
I am very sorry to hear of the issue with the damaged item. If you are unhappy with the claims procedure please raise a support ticket and address as FAO Manager so your individual case can be looked into. There could be a number of reasons why a claim is refused, so we can look at this for you.
Kind regards
James
Excellent service, thanks.
18/09/16 by JanSp
Really good service, very easy to Navigate and the choice of service very good value for money. The buyer of my item I sent was really happy with the overall buying experience, which inturn made me happy the seller. I wish to thank you Parcel Monkey and a quick and swift service. I will certainly be back using your service again. Thank you.
18/09/16 by Mark Seddon
tricked me in for paying for same day delivery and didnt deliver! it takes 25h to receive respond by email! no other way to contact! HORRIBLE SERVICE
18/09/16 by Barbara Bass
Our Response: Hello Barbara
Sorry to hear about your issue, we only offer one Same Day service which is City Sprint, and they only reason they would be unable to deliver is if the recipient is not in, not something they can control. They deliver and collect 24 hours a day, 7 days a week. Please raise a support ticket on your account so we can look into this for you.
Apologies for the inconvenience caused
Kind regards
James
Gave a good selection of services to choose from
17/09/16 by Terence Reeves
Sent a parcel to Sweden - Very good service
17/09/16 by Customer
good timely delivery of international parcel, really impressive
17/09/16 by Ketan
Best service ever
17/09/16 by John
on day we are informed to the retreat of the package we had a problem and he was not ready . we called to ask for the possibility to reschedule another day for the retreat and was refused
17/09/16 by Aline Brito
Our Response: Hello Aline,
Sorry to hear this parcel was not collected, we do not pick the items up, we resell the courier services. Please log in to your Parcel Monkey account so we can rebook this to be collected ASAP or we can offer a full refund if you wish, as long as the item is yet to be collected.
Apologies for the inconvenience caused
Kind regards
James
The information provided by Patrick monkey was useful and accurate. Delivery of the package with the company I chose was faster than expected.
16/09/16 by Customer
Really pleased with results using Parcel Monkey. Very quick, simple and easy to navigate. Parcel went off and arrived safe and sound - no problems.
16/09/16 by Jeff L. Brighton
Cheaper and more reliable than the post when sending something to Spain.
16/09/16 by Karen
Exellent fast service
16/09/16 by Customer
Was simple to compare services. I was worried when I received a parcel monkey tracking number rather than a parcel force one and when the Web site went down at the weekend and customer services werent available I wasnt able to seec when it might be delivered. All arrived happuly in the end :)
16/09/16 by Customer
An easy ride through what I thought would have been a minefield. Sending to the US couldnt have been easier. My friend on the other side of the pond got his parcel safe and sound. Great!
16/09/16 by Andrew
