We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
Much to complicated. Would rather not bother.
06/07/16 by Martin Ferguson
Our Response: Hi Martin
Thanks for taking the time to leave a review, in general customers find the service very easy to use. Looking at your order you booked DPD drop off so all that is required is to print out the label once you have booked it in using the quote engine and take to the nearest DPD Shop on the map. We also have the Live Chat team open to help from 8am to 9pm should you need any assistance.
Kind regards
James
It was so easy to book. My parcel was collected. It arrived back at the store in one piece and I got my refund.
Completely stress free!
Thank you!
06/07/16 by Creature19
Good service, saved a few pounds going through this rather than booking direct with Parcelforce. Only issue was that I was shipping a rather large, awkward item and the website wasnt totally clear about packaging etc. All in all, I would recommend to others, no problem with the delivery at all.
06/07/16 by Rob
used parcel monkey, saved money and time, paid online print label, drop at post office, job done.
thank you.
06/07/16 by Emma Beech
Fantastic Service from start to finish and a competitive price
06/07/16 by Gerry McQuillan
So easy to use. Everything went very smoothly.
06/07/16 by NTP
I would chose parcel monkey again.
06/07/16 by Giulia
First time with Parcel Monkey ,3 day service ,Brilliant Tracking . All for less than £9 for a 10lg box.BOOM!!
06/07/16 by Smug Robert
Excellent service
06/07/16 by Customer
So I sent my parcel through here for parcel force to collect. I had no email confirmations at all and it wont allow me to log in no matter what I do. My parcel has been damaged in transport and I have no way to contact them without logining so Im very unhappy and annoyed with this service. Im using the right email as they sent me a rate me email only. It wont send me a new password reset or anything
06/07/16 by Customer Emma Nicholas
Our Response: Hi Emma
Sorry to hear about this issue please email [email protected] so we can get you logged into your account with a new password if the password reset is not working. We can then pass this case to the claims team also.
Kind regards
James
Very good, the quotes were quick and very inexpensive - plus I love that monkey logo!
06/07/16 by Customer
Deliver faster as they said.
06/07/16 by Customer
Excellent service, easy to use , collected parcel on time, delivered to remote area of Pennsylvania 4 days later, easy and clear tracking information. Would definitely use again.
06/07/16 by D J Southampton
First time Ive use Parcel Monkey and the experience was great. It was easy to follow the instructions for sending parcels to Australia and it was picked up and delivered within a week. Highly recommend yhem
06/07/16 by Karl L
Bad services shipping shipping
06/07/16 by Rh
Our Response: Dear Customer
Sorry to hear of your issue please get in touch so we can see the issue with your DPD service booked via Parcel Monkey
Kind regards
James
Great service
05/07/16 by Customer
100% happy and pleased with the fastest service.
Delivered my parcel in 4 days in Sri Lanka.
Collected on Friday and delivered in Sri Lanka on Tuesday.
I recommend to use parcelmonkey
05/07/16 by Priyal Coorey
This was my first use of this service and I was pleasantly surprised in every respect.
The site was easy to navigate, the rates reasonable & my parcels were delivered as expecyed
05/07/16 by Nick Ferrari-Curran
No problems and very easy to use.
05/07/16 by Renaissance
Great service and keen pricing. Recommended 5 stars.
05/07/16 by Peter MacDougall
I booked a priority international delivery. When I chased after nine hours, I was told that the pick up would happen by 6pm. When it didnt, I cancelled. I was simply told that a refund would take three days to process. There was no apology or recognition that I had lost a day waiting in and a day of transit. Poor attitude and no service. I will not be using them again.
05/07/16 by Michelle Lovric
Our Response: Hi Michelle
Sorry to hear that the courier you chose on our site failed to make the collection, we at Parcel Monkey do not collect items we resell the courier rates. I am sorry to hear whoever cancelled the order did not apologise at the time as generally this is what would happen when you are let down by the service. Please do contact us on your account so we can look into this and provide more training. I do hope you would reconsider our services and potentially opt for another courier who would turn up, and you can save on your shipping costs.
Kind regards
James
I had this experience twice with parcel monkey, I never got the shipping label within an hour of booking my shipping like they say. Had to email them, they replied that there was something wrong with the address, I emailed them EXACTLY the same address I entered when booking the shipment. Both times they sent me the label almost last minute, and both times they had stripped of a dash from the street number in the destination address.
05/07/16 by Lampros
A few clicks of the mouse and a chap collects the box from the doorstep and the next thing it is delivered up country. What could be easier? I have another package and it will be a few more clicks on the ParcelMonkey website tomorrow.
05/07/16 by Mr Bathard
It takes a little while to navigate/understand the website but the service is excellent.
05/07/16 by Customer
Highly reccomended courier service
05/07/16 by Customer
Used parcel monkey for all my parcels to Zambia and have always been satisfied thanks
05/07/16 by Customer
Brilliant service as usual. Very easy to book and collected early on in the day :) will use again
05/07/16 by Customer jodi
Good communication
05/07/16 by Tanja Dawson
Did exactly what it said on the tin
05/07/16 by andy
Sent a very awkwardly shaped and heavy parcel - this is the easiest service to use- pay on line and print off label then drop off at the post office at your own convenience. Was slightly frustrating to wait an hour for the label but now I know it takes a while to process I would go on line a little before Im ready to go out.
05/07/16 by Mrs Martin
Ive used Parcel Monkey time and again whenever I need anything shipping or even for collecting a purchase I have made from places like ebay. Some services dont even require a printer as the drivers bring the labels for only a few pence more.
The website works as it should (comparison) as its not always the same delivery company that comes up the cheapest so you know that everytime you use it you are getting the best deal!
05/07/16 by Richard
Have used Parcel Monkey on a number of occasions and have never experienced any issues. Parcel is always collected as stated and delivery always within timelines. Have had to query about labels previously and had good service and quick responses. Prices are always the cheapest that I can find.
05/07/16 by Customer
Quick, easy and cheap :)
05/07/16 by Customer
Service was good and price was competitive but a bit disappointed in the end when your one of the driver refused to give us a hand and ask us to arrange 2 people for a parcel good thing my brother was home otherwise it would have been a problem
05/07/16 by Customer
Collected same morning as booking courier, delivered next day. will definitely use again!
05/07/16 by Peter Bettany
very easy to use, prompt pick up and delivery. Will use again!
05/07/16 by Customer
Parcel Monkey was around 35-40% cheaper for a Parcelforce 48 service than booking direct with the carrier. And, access to Parcelforces drop-off service only made things easier by not having to wait around for a collection.
Only minor concern was the delay taken before I could print my shipping label but they do explain therell be a delay while they book your order with the carrier, its just not as obvious as it might be? Or maybe I just need to read things more carefully (more likely). Will definitely use again based on this experience.
05/07/16 by Peter Shaw
Hi Peter, thanks for the review, we will look into your comments about the label and see if we can make it a little clearer. Generally takes a little while as the courier needs to verify the addresses and order details before allowing a shipping label to be made to ensure it all goes smoothly. Kind regards, James
used dpd service via parcelmonkey from uk to france. all good and good communications, emails about parcel status, would recommend.
05/07/16 by Neil
Excellent fast and reliable service
05/07/16 by Gail
Very easy to use and well priced. DPD were also brilliant
05/07/16 by Customers EssDee63
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