We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
ALWAYS USE THIS SERVICE. DELIVERED ON TIME WITH NO PROBLEMS
11/07/16 by JOHN
Easy to book, great value.
11/07/16 by Customer
My parcel was collected and delivered as promised
I couldnt ask for more.....many thanks indeed
11/07/16 by Steve Higginbotham
Excellent service .was picked up on time direct from my door. Delivered within two days from Northern Ireland to mainland England. Excellent rate. Will definitely use again. Thanks
11/07/16 by Customer Julie fisher
just make sure you have access to printer to print labels as this may slow you down.
11/07/16 by Customer
Easy and convenient, brilliant!
11/07/16 by Abbey
I have never been disappointed with the service I received from Parcel Monkey. From pick up to delivery the process was painless.
10/07/16 by Susan Martin
Only problem was that the email confirming the order was received after the parcel has been picked up!
10/07/16 by Customer
Ordered on Sunday picked up on Monday, as requested, and delivered Wednesday.
Fast and efficient.
Will use again.
10/07/16 by Jeannie
Firs time using a courier service and have no complaints at all.
10/07/16 by Customer
Takes the hassle out of sending a package. Excellent
10/07/16 by Customer Karen flynn
I asked for the parcel to be picked up from the shed because I knew Id be out. I wrote this specifically in the "notes" section. The delivery man came, but didnt pick it up. He left a calling card. Not a lot of use. I ended up taking it to my nearest post office, who refused it despite the call handler at parcel force telling me that all post offices should take it. I eventually did manage to find a (more distant) post office that was prepared to keep it for the parcel force driver, due next day, but could offer no guarantee that it would be picked up due to the lack of a barcode on the label printed off from Parcel Monkeys website. All in all, not a very convenient or reassuring service. Would I use it again? No, not unless I had no choice. The idea is a good one but there are too many people in the chain who apparently dont talk to each other. Luckily my means of making a living didnt depend on timely collection of the parcel, since it was a hobby thing rather than a business thing. Just as well.
10/07/16 by Customer
I send a 20 kg. parcel from UK to Denmark. It was easy, cheap, and very fast. Absolutely no complaints
10/07/16 by Lea Thrige Pedersen
The service worked very well - quick delivery and no problems at all. I would have liked more information to be sent via online tracking, however.
10/07/16 by Phil
The website is easy to use, and labels to print off, providing you possess a printer! The parcel is collected within an hour timeslot on the day arranged, and most importantly , it is tracked to its destination.Delivered promptly, on the promised day. I would recommend parcel monkey to anyone!
10/07/16 by J Connell
Very pleased with the swift service offered at a very reasonable rate. Will use again. Thanks!
10/07/16 by Karen
All as it should be and hassle free
10/07/16 by Customer
Couldnt be happier - parcel arrived from UK to Australia in 5 days, no delays or problems
10/07/16 by Customer
Sent a package from Dorset to Edinburgh, via DPD, for almost half the price of Royal Mail. ParcelMonkey service worked flawlessly. I chose DPD Pickup (which meant I dropped the package off at one of their collection points for onward despatch). I am usually very impressed with DPDs service, however this time there was a small hiccup. When using the Card Reference number for my drop-off to track the package, the website said "Your parcel is on its way BACK to you" with no explanation as to why this might be. Rather disconcerting. On enquiry to DPD customer service, it turned out that DPD recycle Pickup card numbers, and had not updated the status of this particular number, so I was getting the status message for somebody elses earlier consignment, not my own. A small procedural hiccup that I hope they will fix in future.
10/07/16 by John
Eccellente esperienza economica veloce perfetto...
10/07/16 by Antonio mazzei
Fast and efficient picked up on chosen day Friday in Jersey Monday morning
10/07/16 by Customer Mrs Ward
Simple to use with no issues highly recommend... absolutely spot on ..
10/07/16 by Mr mcvicar
yop, the title says it
10/07/16 by Martin Lee
Our Response: Hello Martin
I am not quite sure what you mean by this review other than the service being poor. I can see you have booked a DPD Pick Up so please print the label and take to the nearest DPD store where it will be collected. If you have any more issues please contact us on Live Chat so we can assist
Kind regards
James
An excellent very efficient and reliable service. It was easy to find the best service and easy steps to follow. It took 4 days for my parcel to reach its destination in Melbourne Australia .
Highly recommend Parcel Monkey and will!
10/07/16 by Customer
Quick, hassle free & even though there was traffic & my parcel would be delivered later than expected, the driver called me to advise of the ETA & also once he had delivered. Totally commendable service & will without hesitation use them again!
10/07/16 by Alan
Never used parcel monkey before.
Used it to have excess baggage collected from my work to my home.
Used parcel force to do this through parcel monkey. Had no printer so used a service that did not require it. Booked the collection on Saturday so collection was for Monday.
they collected it before 9am so did not have to wait in so very happy about that. My delivery date was 2 days. It arrived around 1600hrs wednesday afternoon. With no damage very pleased with the service. Will defo use again
09/07/16 by Jayne
Great service , fast delivery , tracked all the way and well informed , parcel delivered in good condition -no damage Recommend !!! I will definitely use it again Thank you
09/07/16 by KasiaL
Been using PM for a few years now, always reliable and easy to use.
09/07/16 by Special one
Great service, I just wish the online booking more user-friendly. When I got to the post office, I couldnt figure out which company we have actually booked the delivery with as it wasnt mentioned on the printout. The lady at the post office was able to find it by trial and error.
09/07/16 by Martina
Very very happy with the service
09/07/16 by Miss chapman
Did everything as promised no fuss or hassle
09/07/16 by Karen
First time Ive used a service like this, it went through flawlessly.
09/07/16 by John Mac
Very good value. Labels easy to print off. Collected on agreed day and safely delivered
09/07/16 by Keith Kemp-Dillon
Cost effective and reliable and trust worthy would recommend
09/07/16 by Customer
Needed to send student coursework for moderation and it was a brilliant cost effective reliable service
09/07/16 by Customer Lisa
Very easy to setup the pickup online, picked it up without any issues and delivered very fast! Especially since I was shipping internationally, I was extremely impressed!
09/07/16 by Customer
So Parcel Monkey is a parcel delivery management company that allows you to book discounted delivery with couriers. They use couriers such as DPD, DX and Royal Mail and their prices are usually a little cheaper than booking direct; however, BEWARE! If you book direct with the company and there is an issue with the delivery, you may be entitled to some compensation but if you book with Parcel Monkey, they become the customer and you become the third person. If you have a problem, you have to contact Parcel Monkey and they then contact the courier. I recently booked a parcel delivery through Parcel Monkey using DPD on a 2 day service from the UK to Ireland (Not a massive distance!). I dropped the parcel off at the DPD Parcelshop drop off point and where it remained for 6 days! My customer was bouncing as they needed the package. To try and keep them happy, i refunded the £23 postage that i had paid and asked Parcel Monkey to do the same. They declined! The parcel was delivered some 9 days later. This is not good service, i will not be using again and i would advise that if you are going to use a Parcel Management tool that you use something like another courier who are cheaper and have better customer service.
09/07/16 by Richie Pett
I dont send parcels very often and didnt know which company to use. Parcel Monkey was easy, efficient and helped me to work out the best deal for me.
09/07/16 by E Stevenson
Excellent service calling again soon
08/07/16 by Mavis Kierszten
Sent 2 parcels in Romania.arrived in 5 days.tracking all the time.very happy
08/07/16 by Carmen
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