We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,498 reviews.
This service was chosen to minimize the amount of time the goods were in transit in order to ensure any damage or loss was less likely. It proved very successful and rather than use our regular courier it is more likely that we will be using this service every time in future. We found the website easy to use and had a choice of price and speed of delivery, it was very obvious the best deal available to us and pick up and delivery went like clockwork. Couldnt ask for more.
23/09/16 by Martin Coleman
I am totally pleased with my using Parcel Monkey. Staff had been nice and polite, very helpful. Got a text message about the time of collection which is great. Parcels came in good estate. I would highly recommend Parcel Monkey to everyone who is searching for a reliable company.
23/09/16 by adrian
good service from pickup ordering till delibery
23/09/16 by Massimiliano
I found it easy to arrange a reasonable price and collection was early and delivered on time brill service
23/09/16 by Customer
Being able to drop the parcel off at the local Post Office saved me having to wait in all morning. Other services have always kept me waiting past lunchtime. This was also the cheapest option and was delivered within 2 days, more quickly than any other service I have ever booked.
22/09/16 by Liz
Never used this company before so I was a little apprehensive, but I had no need to be! Was easy to place order, price was really good and when compared with direct quote from courier it was over £60 cheaper!!!
Will definitely use again
22/09/16 by Donna
fast, cheap and everything ok
22/09/16 by Customer
First time using this service. Will certainly use again.
22/09/16 by Brian Edwards
Collected when said
Delivered when Said
Half the price than elsewhere
Spot on!
22/09/16 by Sinead
Maybe not your fault but the courier failed to collect parcel, I had to ring them and re-schedule collection therefore loosing a couple of days delivery time...
Parcel Monkey itself is very easy to use and gives a number of couriers to chose from, over all a very good service.
22/09/16 by Customer
I needed to get a replacement phone sent to me in Spain. I paid for a 2 day express delivery to Ibiza. It arrived after 7 days and the tracking info on my account showed no status at all, so I had no idea of whats going on until I had an email from a Spanish courier after 5 days
22/09/16 by Craig
We booked a delivery selecting parcel monkey as the courier. This means they subcontract various couriers for a cheaper overall price. The parcel was for a town in Rwanda. We wanted to make sure they would deliver there as its Africa, so tweeted them and they said "yes, all our couriers are door to door". So we booked the delivery. Our recipient then had a phone call from Courier saying they dont deliver outside the capital and he had to travel several hours on a bus to Rwandas capital to collect it. No refund/ reimbursement given. Still, it was the cheapest option and as a very small charity we used them again, twice, to the same address, and the same thing happened - inconvenient but ok once we were expecting it. The fourth occasion (to the same address in Rwanda) the parcel was collected, then before it left the UK we were told "the area is not serviceable". We explained multiple times that Courier dont deliver outside the capital but they can call our recipient once it arrives and hell collect it. Their customer service, a live chat, was like a brick wall - they only provided stock answers, the same ones over and over (with the same incorrect grammar), contradicting themselves saying the address was wrong, saying the area isnt serviced, saying it was delivered before when it wasnt (our recipient had to collect it) etc. I honestly think it might be a computer, or at least someone with no brains who wasnt reading what we said. Twitter was just go to the live chat, theyll support you. I tweeted at them and Courier demanding answers and they had the cheek to tweet at Courier without copying us in to say it was our fault because the address was wrong. They never explained what was supposedly wrong with the address, and after 2 weeks, returned it to us. They have jeopardised our projects in Rwanda, wasted over a week of my time trying to sort it out and find an alternative way to produce more goods quickly to send another way, and caused me and our recipient significant stress. At the very end, they blamed it on Courier, and wont even accept responsibility.
22/09/16 by Beth
Our Response: Hello Beth
The address provided was not full on this shipment, meaning that on the prior delivery to this one the courier struggled to handle it, and therefore when it came to shipping the next one they were reluctant to send it and have it stuck in their network without a full address. Those messages came back from DHL- who said they didnt service the address as it was in an area they do not handle goods in and thus the item had to be returned. We help customers ship around the world but an address must be provided that the courier can deliver to or items can easily be lost. We have returned the parcel and provided a full delivery refund on your Parcel Monkey account.
Apologies for the inconvenience this has caused, however a full and valid address is essential to use our services. If you wish to raise this further please create a support ticket and address as FAO Manager and it can be looked into.
Kind regards
James
This was the first time I had used Parcel Monkey and I am very happy with the service I received.
22/09/16 by Julie May
Apart from deforming the parcel (despite writing handle with care), the bits got there safely and within the promised time frame.
Will definitely give it another go.
22/09/16 by Z Ali
Got a quote for a heavy parcel from parcel force. Price£33. Parcel monkey price via parcel force £12. Great service.
22/09/16 by Anthony
Plenty of clear options to choose from to suit individual requirements, and easy to process once choice is made.
22/09/16 by Mal
Its my second use of your service and I am impressed. I have been recommending your services to lots of people as I have been recommended. Your price is also competitive.
22/09/16 by Customer
Ease of booking, user friendly service and update
22/09/16 by Customer
I wasted an entire day using this service. My collection was booked in and I received a confirmation email. The collection driver didn’t turn up on the specified day. I had to make 7 separate phone calls the next day to chase it up. Eventually I spoke to my local Parcel Force depot and was told the collection details had arrived on their system as blank. Disappointed and won’t bother with this service again.
22/09/16 by Customer
Our Response: Dear Customer
I am very sorry to hear that the collection with Parcelforce failed to take place, looking at this the courier accepted the booking from us and then failed to collect as they have the order ID on their system. We do not come and pick the items up as a courier reseller, so apologies for the inconvenience caused. If they fail to collect, just log in to your Parcel Monkey account and use the Live Chat to rebook as we are the account holders of the rate your parcel is booked in on with Parcelforce so you will need us to contact them to rebook the pick up.
Kind regards
James
Excellent speed and in good condition
21/09/16 by Alexander
Picked up on time tracking package brilliant.
21/09/16 by Elaine Slater
First time to use Parcel Monkey but very happy with everything - easy drop-off at local Sainsburys - staff very helpful, good tracking via dpd and parcel arrived in USA on time ! (and as a bonus the cost almost the lowest I could find !)
21/09/16 by Adam Pride
I dropped a parcel off on a Monday to my local drop off point 9 days later still not collected by there driver eBay have refunded the buyer and I have no item ????????????????
21/09/16 by Customer
Our Response: Dear Customer
I am very sorry to hear this was not collected by DPD, as soon as the item is dropped into the shop the system should show them a parcel is awaiting collection. Parcel Monkey will of produced the label and then once this is scanned when you drop into the shop DPD will get notified.
Apologies for the inconvenience caused by DPD
Kind regards
James
Very happy good price and no damage to the items
21/09/16 by Customer
The website is really easy to use and the drop off points make it a lot easier than waiting for a courier to collect the parcel.
I have sent two parcels now and am most happy with the service so far. The delivery drives have always been coutious on the other end
21/09/16 by Petra
Kept informed at all stages.
21/09/16 by Mrs. ellen holme
Very professional service. Immediate responses, collection and delivery as planned and comparison on companies so useful.
Mant thanks
21/09/16 by CustomerRosie
I needed to send a large parcel from mainland UK to Northern Ireland. Most couriers were unable to provide a quote due to the size of the package, i managed to get quotes around £23 and then I tried ParcelMonkey - half the price of the other quotes using Parcelforce 48 hour service. The service was excellent, communication great and tracking the shipment a doddle. I have no hesitation in recommending ParcelMonkey.
21/09/16 by Greg K
Thanks for the review Greg!
Very happy with booking and collection. We know that the shipment is held up by customs but no tracking information has been posted.
21/09/16 by Celia
Have used parcelmonkey before, affordable, straightforward and fully trackable!
21/09/16 by Gary Cooke
Great service, very reliable will definitely use again.
21/09/16 by Customer
Large parcel (12K) delivered to mainland Greece as quoted, competitive price, well done,
Will use again
21/09/16 by John Kirk
I sent the parcel to Rwanda but did not expect it to be delivered for weeks. I use to use the post office, thats why. Not only did they take their time about it, they opened the parcels then charged the recipient on the other end, even for a book (thats corruption for you). I will always use Parcel Monkey from now on! Their price is competitive as well. Thank you!
21/09/16 by Michel Lhombreaud
Sending a parcel to Ireland, collected Thursday delivered Monday as promised.
Competitive price and an easy to use website. First class.
21/09/16 by Jane Q
Love the simplicity of Parcel Monkey. Website is easy to navigate and easy to use. the service choices are good.
21/09/16 by Customer
Would recommend P Monkey dropped off parcel 10 am Sunday in Surrey and parcel arrived in St Andrews 13:00 on Monday
And cheap as well.
21/09/16 by Neil
Good service, arrived between the time they said.
21/09/16 by Customer
Will recommend to all of my friends. The service was fast and reliable and the best part was the online chat support which saved me time and money. If I tried calling a customer care line or something it would have ended waiting for 50 minutes.
21/09/16 by Ab Patel
Did everything that was asked and the parcel was delivered quicker than anticipated.
21/09/16 by Customer
Notification of when the parcel was being collected and when delivered would have been helpful.
21/09/16 by Sue
