We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,925 reviews.
What would cost 39.99 at the post office has costed 13.99 plus free collection. If you have access to computer or smart phone then you would not need to go somewhere else. You will be given estimated collection time. The only improvement I can think of is sending a text message an hour before collection.
09/09/16 by Customer
Collected in the uk Monday, delivered in Germany Wednesday. Perfect.
09/09/16 by Customer
Collected when they said, on Monday from Isle of Wight. Delivery to South of France Wednesday. A day earlier than quoted. Little exterior damage to box but nothing serious. Half the price of Royal Mail. Would use again without hesitation.
09/09/16 by Mark Dennis
Parcel collected from S****horpe England Monday at half 10. Arrived at destination in Paris France Wednesday at half one. All in tact and very efficient would use again.
09/09/16 by SaraCustomer
Great way to send parcels and find great prices, easy to use and reliable.
09/09/16 by Customer
Easy way to get a big parcel sent. Thought it would cost much more!
09/09/16 by John watson
Parcel Monkey was really easy to use, super competitive prices, all round great service that I will definitely use again.
09/09/16 by Sian
Efficient, trustworthy, economical door to door service. Last delivery took only four days door to door from UK to Greece. Amazing.
09/09/16 by Customer
Excellent, pick no problems & drop off very timely & for a great price. I will use them again.
09/09/16 by Customer
All round excellent service in delivering my parcels, `Thank You
09/09/16 by Customer
The tracking was very helpful and enabled me to see where my parcel was. I wasnt in when my parcel arrived and they did a second delivery the following day. I parcel arrived just as it had left. Extremely good service and would definitely use this service again. Oh and the cost was very reasonable.
09/09/16 by Customer
I have used Parcel Monkey 2 or 3 times so far, after being badly let down by a competitor whom we have used for years. Now I am going to try them for importation as well!
09/09/16 by Steve Weston
Service was as described
09/09/16 by Judith Harburn
No problems, quick.
09/09/16 by STEPHEN MOCKFORD
First class service, collection on time.
09/09/16 by Mr mike collins
DPD courier to Europe-2 days guarantee. Collected in London took 5 days to cross the border. Ridiculous
09/09/16 by Francesco
Just great for sending parcels. As I live in N Ire usually pay over the top. not with this super service
08/09/16 by John from Belfast
I was able to easily track my precious package on its journey overseas and was so relieved that it arrived safe and intact ahead of schedule. Delighted, would recommend (and have done so!) and would use again. Many thanks.
08/09/16 by Tammi
Bedankt voor de snelle service. Probleemloos in 3 dagen uit Engeland naar Nederland
08/09/16 by Vincent
Simple way to get a larger parcel delivered at a good cost
08/09/16 by AGostelow
the product was delay by a day which is me excellent for the price but i thing you guys can try to factor that into your delivery advisory time.
08/09/16 by Andy Bill
Good website, easy to use. Great result.
08/09/16 by Montague Brench
Much cheaper than Parcelforce, easy to order and pay online, printed labels at home then took to the drop off point and it was on its way :)
Will definitely use again.
08/09/16 by Natalie Maher-Lander
very reliable and efficient service. Good value for money.
08/09/16 by chaoyang
Quick and easy process.
08/09/16 by Kate
I wanted a delivery from GB to HUngary. 5 days delivery time was promised and online tracking. The package was collected 4 days after order. The tracking is not working and they cannot tell me where the package after 7 days of collection. The value was 899GBP and paid 110GBP for the service They probably lost it, at least no any info about the package for 7 days we are far over the promised delivery time. Pay more and make sure your parcel is in safe. Follow up: James reflecting to your answer you are not a service provider, here is a sentence form your term and conditions: "We provide transportation services which are carried out by independent carriers." I have contacted the customer service and the investigation of the matter would take 30 days. So I ordered a bike transportation, that was lost and I need to wait additional 30 days. Due to this very bad experience i am not recommending your service (whatever the service is) to anybody.
08/09/16 by Kishonti Alex
Our Response: Dear Customer
Sorry to hear about the delay with the delivery of your item, we at Parcel Monkey are not a carrier we are a reseller of courier services, meaning we will not of lost this parcel. Please let our team know the order details on your Parcel Monkey account and we will be happy to assist.
Kind regards
James
I ordered my product on a Friday with 24hr plus and received it the following Wednesday, nuff said. It cost me £69! Communication was almost impossible. Terrible service.
08/09/16 by Customer Gearoid
Our Response: Dear Customer
Sorry to hear about the delay, we do not handle the items at Parcel Monkey we hand the order to the carrier you choose from our quote engine. Please let us know the order details via Live Chat so we can look into this for you.
Apologies for the inconvenience caused
Kind regards
James
would use again
08/09/16 by jancotoys.co.uk
Good service, quick, however delivery and collection dates and times not very clear but overall very good service will use again
08/09/16 by Fiona
I find this an incredibly easy way to get my parcels picked up and delivery to my clients.
Easy to use website, I just complete the details of collection point and delivery address and my parcel is on its way at a price I have chosen.
08/09/16 by Nicola Lawton - Sonocent Ltd
Used this service to ship a parcel to Australia. I weighed and measured the parcel very carefully and got a quote online. The service was fine and the parcel delivered OK but a few weeks later I got an email saying more money had been charged to my credit card as the parcel was bigger / heavier than I had stated. It said in the email that the parcel was "laser scanned for precise measurement and volumetrically calculated by the carrier". This is basically incorrect but in their t&cs it states that the carrier measurements cannot be disputed. Have used the service for UK deliveries a lot without problems but wont be using this international service again as it cost me an additional £6.19 that was totally unjustified.
08/09/16 by Ross Woodburn
Our Response: Dear Ross
Sorry to hear about the additional charge this comes from the carrier and is based on the volumetric weight of your item that is calculated based on the dimensions you provide us with. If these dimensions are not accurate then it can mean a charge is due for the excess volume that was not declared by the sender and therefore is collected by us. If you are unhappy with this please raise a support ticket and we can challenge the courier on this for you.
Kind regards
James
Cheap shipping. Collection as scheduled. took 3 days to get here (UK -> Germany). have used parcel monkey on several occasions, never had any issues. would definitely recommend.
08/09/16 by Customer
Used ParcelMonkey to send 20+ boxes to Germany, for a fraction of the cost that the post office would have charged me. I opted for ParcelForce delivery, dropping off the boxes at my local post office. Delivery was within 2-3 working days, as stated -- so despite the low price, I got a speedy service.
One minor thing is that after paying ParcelMonkey, I got a message saying that the order will now be processed and that I would get an email as soon as the labels are ready for printing. This email never appeared, in none of the four separate orders that I placed. The labels however appear in the dashboard after about half an hour. Take this into account when you want to quickly buy postage -- it might take a while until you can actually print and use the labels.
Luckily I didnt have any issues with the delivery, but as ParcelMonkey is the official sender of the parcels, any inquiries to the post office would have to go through them. Hopefully they handle this smoothly, but I can see that this might create some friction and leave you in the unfortunate position where two companies just point to each other in case something does go wrong. But as I said, all 20+ boxes made their way to Germany without loss or damage, so Im very happy with the value that I got for my money.
08/09/16 by Customer
I was very happy with the service provider
08/09/16 by Mr K Ashplant
Was an easy, quick, cost effective service.
Only problem we had was dropping our parcel at the post office. They had no clue who we were, what we wanted and took 20 mins to sort it out.
08/09/16 by Ms Jane Ballentyne
Great service, parcel delivered earlier than stated.
08/09/16 by Customer
Excellent service from start to finish, fast and efficient. Highly recommend.
08/09/16 by Julie Manning
parcel collected on day and arrived in Norway within advised time
07/09/16 by suemick
Very recommended service.
07/09/16 by Richard J
Great service and perfect delivery times too.
07/09/16 by Donna
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