We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,668 reviews.
Pickup was on time although delivery was delayed, but this is relatively normal in Italy. I would not hesitate to recommend.
04/07/16 by Paul Raimondi
Good prices shown by Parcel Monkey and helpful customer support. Used Parcel Force and box took 2 days to get to France. Normal post often takes a week! Would definitely use again
04/07/16 by Gary Bush
First 2 x Parcel force, no problems. 3rd time, used DX as cheaper but driver didnt turn up with the label, as stated, then parcel not delivered next day, on tracking it says " address not found"...parcel will have taken 72 hours not 24. Parcel force had no problems with same address. I didnt receive any info on this delay. Wont be using DX again.
04/07/16 by Customer
I used Parcel Monkey to find the best suitable service to transfer my keys from one part of London to the other. I was amazed of how easy everything was from searching among all services to order and pay for my order. If I should suggest something, It might be to review your booking confirmations again. When I ordered it said that the driver will bring the requiered paperwork/shipping notes, but it did not say in the booking confirmations. Since the system did send me documents with the instruction to attach those on my parcel, this did confuse me a bit. But this is just a minor detail. I am very satisfied with your service overall.
04/07/16 by Patrik Redgård
Great 5 star service, quick and efficient would highly recommend
04/07/16 by Julie
Just what you need, great service from DPD
04/07/16 by Dominic
I sent a parcel from London to a marina in Spain on 27th June. Its now 4th July and I have arrived at the marina but my parcel has not. Cant move until it does, most frustrating
04/07/16 by Simon Young
Our Response: Dear Simon
Sorry to hear about this issue with your parcel, we do not handle the items as we are not a carrier. I can see you have contacted us today 05/07 to ask for support so our team using your PM order number can look into this and contact the carrier to see why this has yet to arrive. Please continue to monitor your account for new messages and we will be in touch shortly.
Apologies for the inconvenience caused
Kind regards
James
Efficient and easy to use. I would definately use parcel monkey again.
04/07/16 by Customer Sarah anderson
Very good value, quick, reliable service.
04/07/16 by Dorottya Szarka
Easily arranged speedy collection and delivery.
04/07/16 by Barbara
First time Ive used parcel monkey I can say its so easy to use I was put onto parcel force who did pick up my parcel at 15.30 and brought it to my door the next day at 11.30. Thats from Wales to West Sussex in less than 24hrs and at a great price too thanks to parcel monkey. I will be using them a lot more in the future!!!!
04/07/16 by Customer
Great prices great service
04/07/16 by CustomerN verity
I paid insurance on the delivery of a parcel worth over 350pounds sterling!!!!. Was met with 0 customer service. There is no number online for them. Have been sending emails already for 5 days now. Horrific!!My parcel is worth over 350 pounds sterling and it has gone amiss!! dont know who to contact!!
04/07/16 by Gene Jan
Our Response: Dear Gene
Sorry to hear about the issue with your parcel, we do not offer phone support as we have Live Chat to speak direct to our agents who then liaise with the carrier who collected your item. Please raise a support ticket or Live Chat and our team will assist as they answer every ticket that comes through.
Apologies for the inconvenience caused
Kind regards
James
Excellent, very quick!!! Many thanks!!!
04/07/16 by Customer
An easy to use service - have used them twice now.
04/07/16 by Anthony Leach
Very fast service. Competitive prices. No hassle collection and delivery. Will be using again.
04/07/16 by simon walton
I would use it again and would like to recommend this company to somebodyelse
04/07/16 by sonya ma
Me and my partner sent moving boxes from UK to Germany. The shipment was fast, trustful, easy and really cheap. We got all the moving boxes in 2-4 days.
We taped and wrapped the boxes quite extreme, with several layers. When the boxes arrived they were still in one part, however the boxes seem to have been going through a lot - plastic was teared and boxes were not really the shape we sent them in. Were happy with the shipment, however recommends everyone not to send their dearest things and also to use way more plastic wrapping around boxes than you might think is necessarily.
04/07/16 by Customer
I am not a big review writer but I was put onto Parcel Monkey through a friend as I am doing a "Ebay clear out" at home. The service is great and stops all that fruitless searching.
04/07/16 by Customer
Picked up on the 28th June A small parcel Have tracked and will not be delivered until 4th July. Only going to Spain Why so slow. Too expensive for slow service
04/07/16 by Helen
I sent my parcel from Uk to Italy, excellent service in only 3 days. I could check the position of my stuff in every moment.
04/07/16 by Roberta
PM36105354530790 case number 5 months on and i have not received a refund Still waiting for my refund from parcel monkey Parcel Monkey lost my birth certificate and apostile they offered me a refund of just the cost of the postage to send the document, which they never did. i did not accept their offer for postage as I had to order a new birth certificate and apostile . They asked for evidence of the cost which i send in. Now they are saying it is to late to accept my evidence of cost. They will not pay back the money I spent for the service that I never got. I will keep writing about this company bad service until l get my money back. Why should I lose money Edit
04/07/16 by C Barton
Our Response: Dear C Barton
Sorry to hear about the issue with your letter, please raise a Live Chat or a support ticket and we can then take the collection receipt details from you to give to the carrier to investigate. Please get in touch and put FAO Manager and we will look into this for you
Kind regards
James
I had an irregular shaped large parcel to send that the usual couriers I use couldnt take. I used parcel monkey and liked that you can search using the exact measurements of your parcel which saves time when the search results come up. Also has the convenience of paying with PayPal
03/07/16 by Customer
Sent a bike after selling on eBay. Used parcel monkey for quote via parcelforce 48.
Quote easy and good reference number and parcel tracking info. Easy to print labels and arrange collection.
Automatically tracked and updated on eBay after tracking number entered.
03/07/16 by Phil
Nice & easy website to use and very well priced I will definitely use again.
03/07/16 by Jon w
I received an email with the label and collection information whilst at work. I returned home to find parcel force had been to collect 20, mins before I received the email I then took the parcel directly to parcel force who dealt with everything in a professional manner
03/07/16 by Dave Marsh
excellent pick up and when stated delivery
03/07/16 by wendy lune
Ive used DPD before and have had pretty good service, but this time was awful. I added driver notes on my order to direct the driver to deliver to the recipients neighbours (choice of 3 designated neighbours) in the event of the recipient being unavailable at time of delivery. The driver failed to act on this during the first attempted delivery. That night, both I and the recipient made contact with DPD to ensure that the driver notes were followed and confirmation was received from DPD by the recipient. The next day, the same driver FAILED to follow the instructions, after which the intended recipient was instructed that he had to collect the parcel himself from an address in the town centre. I complained to DPD suggesting that they should deliver it as originally instructed AND issue a refund. I have heard nothing since. Then, two days later, I receive a chirpy automated email asking me to complete a review of the service Ive encountered...... How about this ?......I STILL WANT A REFUND
03/07/16 by Angry Customer
Our Response: Dear Customer
I am very sorry to hear DPD did not action your requests, as we are not the carrier I am afraid this is not something we can control. I would advise on future bookings to let us know of any requests and we will pass them to the courier for you. Please raise a support ticket so we can look into this with DPD regarding a refund.
Apologies for the inconvenience they have caused you
Kind regards
James
A MIRROR WHICH WAS BACKED REALLY WELL WITH LOADS OF THICK PADDING CAME BACK COMPLETELY BROKEN. NOT THE MIRROR ITSELF BUT THE FRAME. COST A FORTUNE AND THEN £35 DELIVERY
03/07/16 by Customer
The times have been very quick; only two points could have been better:
- the box has arrived to destination in poor conditions (but the content was ok);
- Parcel Monkey could give the possibility to choose the hours for the collection (Ive asked an hour in the comments) and confirm it
03/07/16 by Nicola
I like the service. It is very fast and easy
03/07/16 by Customer
Simple, easy to use process that presented me with more options than I found for myself on the dedicated parcel service web sites. Saved me time and effort. I will definitely use again.
02/07/16 by Scootmonkee
very good service dropped item of at drop shop item picked up by DPD and was delivered next day by DPD they are deff best couier firm out there with there service had a lot of items delivered by them there service is secoud to none and parsel monkey did god job as well thank you very much both firms
02/07/16 by Ernie Herridge
Never used a courier service before, this company were great at finding cheapest prices. Delighted with their services and would high recommend.
02/07/16 by Christine
No complains at all!
02/07/16 by Nick Moutafis
Expected delivery date was 11 days away,got me worried.excellent service though.
02/07/16 by CustomerMrs K Nazir
Could not get in touch with the company, could not change the collection time slot. Terrible service
02/07/16 by Customer
Our Response: Dear Customer
We are contacted via Live Chat open 8am to 9pm weekdays and also if you log into your account via the email support tool. We do not make the collections so we cannot adjust collection times, they are from 8am to 6pm or you can book a drop off service if more convenient. Parcel Monkey are not a courier, we resell the rates so for us to amend the collection times, is not something we can offer.
Kind regards
James
Would recommend.
02/07/16 by Katrina
Dead easy to use, good prices and everything worked as it should have with no problems at all!
02/07/16 by Rikkie
Plugged a search enquiry into Google for a parcel delivery from Sussex to Scotland and it came up with Parcelmonkey offering a keen quote. Parcelmonkey is a meta-site choosing from several carriers automatically. The carrier executing the quote was actually DPD, a company that offers parcel drop off at a chosen location, in my case the local Sainsburys. Delivery all good with one proviso: parcelmonkey tracking didnt work but DPDs own online tracking was excellent. I will use DPD directly next time.
02/07/16 by Frank Ogden
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