We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
Very affordable service and on time.
27/07/16 by Customer
Great company fast easy to use great price.
27/07/16 by Ric
I went via Parcel Monkey having found their prices and the speed of collection of parcels quicker than any other I found on line. My only anxiety was that I was told I would be emailed with details of how to label my parcel within one hour of purchase. I was not, so I contacted PMs helpline, who told me that the courier would bring a label when they arrived. The courier did not, so I contacted PM helpline again, who told me not to worry and that the parcel would go to the right recipient. I have not heard back from my eBay purchaser but am assuming parcel arrived!
27/07/16 by Thelma Winyard
Booked parcel delivery today . Never asked me for a password . Paid and have a reference no . Unable to log in . Tried reset password but no reply so cant access my account to print of labels . Impossible to contact them .
27/07/16 by paul
Our Response: Dear Paul
Sorry to hear you are having an issue. Please check your junk mail for the labels.
In terms of getting you logged in please email [email protected] and we can send you over a reset for your account if this link doesnt work - https://www.parcelmonkey.co.uk/forgottenpassword.php
We have Live Chat to assist with support issues open from 8am to 9pm
Apologies for the issues you have been having, we look forward to helping you
Kind regards
James
Very good value for money..very easy to use and so many different option for sending parcels..
27/07/16 by Bullyrush
Terrible site! Parcel failed to be collected on 3 differerent occasion, no compensation offered parcel will be nearly 2 weeks late to destination!
27/07/16 by Poundstretcher
Our Response: Dear Customer
I am very sorry to hear about the non collections, we do not come and collect the parcels as a courier reseller so we would need to look into why this occurred.
We would love to help you here and see why this has been the case as it may be an address issue and something we can resolve with your chosen carrier Parcelforce
Please log in to your Parcel Monkey account and raise a support ticket and we will be happy to assist
Apologies for the inconvenience caused
Kind regards
James
1/3 of other courrier companies and fast
27/07/16 by Anastasios
I wasnt sure what to expect as it was first time
Pickup and delivery went very well in the end
I will use them again
27/07/16 by Neill Suitor
My 3kg Parcel to Switzerland cost £17.50 via Parcelforce through ParcelMonkey. The same parcel directly through ParcelForce website was quoted as £45. Thats a great saving! All worked out well, speedy pick-up and delivery ... hence 5 stars.
27/07/16 by Jon Wright (Cornwall, EUROPE)
Parcel Monkey readily accepted payment for a service but no one came to another courier and I have so far received no apology or refund.
27/07/16 by Customer
Our Response: Hello
I am very sorry to hear this has not been collected, we do not make the collections we pass the details to the courier you choose on our site and they come to pick it up. Please log in to your account and ask our team to rebook a collection or cancel and refund this for you and we will be more than happy to help.
Kind regards
James
Delivery to Slovakia, parcel delivered within the timespan promised for a fair price promised, would consider using again.
27/07/16 by Customer
The whole process was very easy to achieve and did what it said on the tin!
Brilliant
27/07/16 by Paul Brown
We were ripped off! Delivery was within 4 - 6 days. This did not occur. We were charged for delivery but not told about the fees to release by customs or for the huge fee by Courier to procees it. This was nearly 50% on top of the original payment. Thus is not a good or clear service. This is going on Facebook to warn others. Dreadful. Unclear. Expensive. Update - Parcel Monkey responded to the customs issue but overlooked the Courier bit. I paid for delivery but it has not happened. Still no parcels weeks after being promised approx 6 days and now a bill for NZ$350. It would have been cheaper to pay for the extra baggage on the plane! BE VERY CAREFUL IF YOU CONSIDER THIS COMPANY.
27/07/16 by A Barber
Our Response: Dear A Barber
I am sorry to hear about the delivery issue, however customs are not something we can control. All items are sent with duties unpaid and this is outlined in our terms at the time of booking, It is down to the customs to charge based on the value of your goods and what your are shipping.
If you wish to raise this further please open a support ticket and put FAO Manager
Apologies for the inconvenience caused with the couriers delivery times
Kind regards
James
Worked a treat! used Parcel Force as that worked best for me :)
Save having to go to all the other sites and enter the details every time!
Will pass on the good word!
Thank you.
26/07/16 by James
Thanks for your feedback James, that is our exact goal making life easier finding a decent carrier for less
Parcel did not arrive when promised
26/07/16 by Customer
First time i have used this company, was very easy to send my parcels
at a good price 1/3 cheaper than royal mail even with insurance.
able to drop my parcel at local shop for collection, parcels delivered on time. Thanks recommended will use again.
26/07/16 by jimbob52
Found me a very favourable price. Good web site.
26/07/16 by Peter Vanisles
Failed to another courier, custom service are useless. Absolute nuisance to use, NEVER USE PARCELMONKEY
26/07/16 by Customer
Our Response: Dear Customer
I am very sorry to hear the parcel was not collected by the courier, we do not make the collections as we are a re-seller. Should they fail to collect the goods we can contact them to re-book the service in via the Live Chat tool. Also we offer drop off services should you not be able to wait in for collections.
Apologies for the inconvenience caused
Kind regards
James
Bought next day delivery through Parcel Monkey on Tuesday, had the parcel collected from me on Wednesday, I was expecting it to be delivered on Thursday, but it was as late as the following Monday.
26/07/16 by Kieran
The website booking;the parcel collection and delivery all worked very smoothly and the cost was cheaper or comparable to other carriers. I would certainly consider using this service again.
26/07/16 by Sheila MacIver
We paid for next day delivery and were left disappointed as our parcel arrived after 24 hours. Unacceptable. One very disappointed grandson
26/07/16 by CharlotteR
Our Response: Dear Charlotte
I am very sorry to hear about the delay with this service Parcel Monkey do not handle the items, we resell the courier services based on the service times provided to us by the courier.
Apologies for the inconvenience caused
Kind regards
James
Great service from Parcel Monkey. Easy to use, fast service.
26/07/16 by CMC
Very quick service and Im very pleased
Would definitely recommend
Thank you
26/07/16 by Maria
Enjoyed a brilliant service, with easy to follow instructions, Parcel Monkey supplied customs paperwork that was straightforward to complete. Courier collected on time, no fuss and delivery was prompt. Very competitive price too!
26/07/16 by Howard Moynan
I would not use this company again they overcharged and doubled the quote - terrible service.
26/07/16 by Customer
Our Response: Dear Customer
Thanks for your review, when you place the order using our quote engine you can see exactly how much the service is going to be, as long as you declare accurately the parcel weight and dimensions. This is then agreed to by the customer to be paid so if the price is to high you do not have to commit to the service, plus you can cancel if you are unhappy for a refund.
Kind regards
James
I booked a parcel to be delivered with a 24h service - somewhere along the line, the parcel got lost in the depot. Parcel Monkey did said they had enquired, and just kept giving me the status from the parcel tracking, which I had already checked. Every time I asked what the status was, they just said they were waiting a response from the delivery company, there was nothing they could do. I had to call the delivery company myself to resolve the issue, which begs the question why I even bothered to use Parcel Monkey and give them my money, if they are not going to do their job as a liaison. They proceeded to refuse to give me a full refund that took over 2 weeks to be delivered, made me take up my time to track it down, and proceeded to have the most useless and template-spewing customer service I have ever seen. Absolutely no attempt to actually help me.
26/07/16 by AP
Our Response: Dear AP
Sorry to hear the about this item being delayed with the courier, we do not handle the goods. Please do contact us about the service you received if you are unhappy and we will get this looked into by the support team manager and see if we can be of further assistance with the refund.
Apologies for the inconvenience caused
Kind regards
James
To luxembourg, arrived on time, very affordable, no damage
26/07/16 by Customer
After being quoted £72 to courier a £20 value item I was chuffed to find that parcel monkey quoted £12, it was all sorted very easily, was able to choose my collection day and then it was delivered safely two days later. Will definitely use again.
26/07/16 by S Hall
The site was easy to use. Parcelforce arrived in the time slot indicated and the price was much lower than at the Post Office.
26/07/16 by Karen
Spent several hours chasing the couriers and local premises as item showed as delivered. Eventually it arrived - the driver had incorrectly marked it as delivered when doing a different drop.
26/07/16 by Customer
Using Parcel Monkey it cost me £16 to send a parcel to Ireland, with Parcel Force as the courier. Sending direct from the Post Office, using Parcel Force, it would have cost £50. The parcel arrived the next day as promised. - Fantastic.
26/07/16 by Philip Coyne
I was recommended Parcel Monkey by my son. I was very impressed with the web site as it was very easy to book. This time it was booked through DPD. I was able to track the parcel. However, DPD let me down (a little) at the other end. I had given my friends no. in Lithuania. Yesterday, after failing to deliver at the allotted time, my friends father was working round the back of the house when a note was pushed through his door. I had given my friends phone no. on booking but the courier said he did not have it. It is actually going to be delivered today. Unfortunately, I did not have my friends fathers no. so I suppose I was partly to blame. However, I will say that I was pleased with the speed of delivery as I was not expecting it to be delivered until tomorrow. I certainly will use this service again as it is much cheaper than by sending parcels through the Post Office. I can send bigger parcels at a fraction of the cost.
26/07/16 by A. Coulthard
great job, well done
26/07/16 by Bernard Stubbs
Amazing next day delivery service . Would recommend to others.
26/07/16 by Customer
Very good prices, fast pick up and delivery of boxes, gentle drivers. I really really like this service and have been using it for a year now. Never once disappointed
25/07/16 by roots
Booked a parcel to Aberdeen.. They dont recognise the postcode. Then no label sent Next day label sent booked for next day pick up. No pick up so I emailed them again. Booked again. No label. 7 days. Still no pick up. And they wont refund either. Absolute WASTE OF TIME
25/07/16 by Dipti
Our Response: Dear Dipti
Sorry to hear about this issue, we may need to check you are using the correct email address as you should then receive a shipping label to your inbox and showing on your dashboard. Please log in to your account and open a Live Chat and we will look into this and assist.
Kind regards
James
I needed to ship on a large parcel to my daughter in Scotland and was concerned as to how I would even be able to take it to a courier company but Parcel Monkey solved that problem and the parcel arrived two days later.
25/07/16 by CustAndrewomer
Very easy to organise. Only problem was I received an email stating that they would give me "an hour" slot for pick up which never came so had to wait til about 4pm on the day of collection
25/07/16 by Terry Andrews
recommended
25/07/16 by Customer
This was the first time I had used Parcel Monkey and was worried about posting to Czech Republic. Very reasonable price and good service from beginning to end - door to door from UK to Czech Republic in only 4 days by sea and road! I was also able to track the parcel all the time and so was the recipient. Good Couriers who collected from me - helpful and friendly.
All in all extremely happy and so is my customer - would definitely use them again.
25/07/16 by Janet Brooker
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