We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,672 reviews.
Very reliable and not too expensive
15/06/16 by Customer
Parcel was collected as planned, delivery driver was friendly and helpful. It was delivered internationally faster than expected with full online tracking. The price was the cheapest i could find compared to royal mail which was double and took more time.
15/06/16 by Customer
Ordered Parcelforce 24. Parcelforce collected on Thursday, our customer phoned following Monday to say item not received. Contacted parcel monkey via live chat was on there for ages without any kind of satisfactory reply. Phoned Parcelforce customer services they said they have lots of problems with parcel monkey, after 2 hours of back & forth, turns out the tracking number supplied by parcel monkey wasnt used by the driver, he has used a different tracking number. Resolved, but NOT by parcel monkey.
15/06/16 by envyfurniture.co.uk
Our Response: Hello,
As you have stated the issue related to the courier driver from ParcelForce NOT using the correct tracking details. This makes it very difficult for our support team to investigate your issue as we only know the correct reference that should be used.
Kind Regards,
Matt
Best experience than expected! I highly recommend Parcel Monkey!
15/06/16 by Customer
Excellent first time Ive used cold fault anything
15/06/16 by Glen
Excellent service. Parcel left at drop off point in the afternoon Wed and delivered early Friday.
15/06/16 by Susan Jolly Customer
Better than the rest
15/06/16 by Customer
Parcel Monkey made my choosing a courier service easy. Payment was easy; tracking my parcel was easy. The most complicated part was trying to understand how they wanted me to do the paperwork for the outside of the parcel (my parcel was quite small, and they wanted a lot on it - and I still dont know why there were two labels aside from the customs envelope). I asked my questions on the chat service; they didnt seem to know more than I. The driver told me on arrival that I didnt need to put on two labels, but hey, the parcel arrived at its destination just fine. Just a bit stressful in wondering if it was going to get through US Customs appropriately!
15/06/16 by Customer
I have used Parcel Monkey on a number of occasions to send parcel to Australia, the prices are always competitive and the parcels arrive quickly.
15/06/16 by Mrs Spider
Excellent price and excellent service right through. Booked Wednesday night, collected Thursday afternoon, delivered Friday morning. Cant get better than that! Would recommend ParcelMonkey to anyone.
15/06/16 by Hamster owner
The website is easy to use and easy to follow. The courier appeared when I expected him to and the paperwork was simple. The parcel was delivered well within the timeframe allowed and the parcel was undamaged and carefully handled.
15/06/16 by Jo Gibson
Didnt bother to pick it up the day stated (Wednesday) was re arranged for the Friday as I was out Thursday.. Turned up Thursday to collect. Luckily I was in. Paid for 24 hour it turned up to the recipient Monday! Shambles from the start
15/06/16 by Charley
Our Response: Dear Charley
Sorry to hear the item was not collected by the courier, we at Parcel Monkey do not make collections or handle the goods. Please raise a support ticket so we can look into this with the courier and see why this occurred.
Apologies for the inconvenience caused
Kind regards
James
Delivery in only 5 days ????
15/06/16 by Alessia
easy to arrange, pay and wait for delivery, .Great service, will use again
15/06/16 by Des
Delivered swiftly, all as promised and booked super easily!
15/06/16 by Mikki
Excellent service. Took only 6 days for a parcel from England to Saskatchewan in Canada. Tracked all the way,service couldnt have been better.
15/06/16 by Avril
After my 1 star review they responded. They have made claim that a live chat feature exists on their UK website. When was this introduced? Today? I cannot find any live chat feature. So. Even their own people dont know whats going on. Any wonder they cant get drunk in brewery when the beer is free. Reply from Parcel Monkey Published 17 minutes ago Dear Martin Sorry to hear of the collection issue with the courier. To contact us all you need to do is log in to parcelmonkey.co.uk using your account and our Live Chat team is there to answer questions instantly between 8am and 9pm every week day. Failing this we have a support team answering emails around the clock generally in less than four hours. Our support team is based in our Head Office in the UK, so I can only imagine you have used the messaging service on our US site parcelmonkey.com. There is a banner on this site so if using a UK IP address you can redirect to the correct site. Sadly we do not control the collections and can only pass the booking to the courier, if they have the order and fail to collect our Live Chat team are happy to step in and rebook. Apologies for the issue caused with DPD and the delay in your collection Kind regards James
15/06/16 by Martin
Our Response: Dear Martin
Sorry to hear of the collection issue with the courier.
To contact us all you need to do is log in to parcelmonkey.co.uk using your account and our Live Chat team is there to answer questions instantly between 8am and 9pm every week day. Please log in using your Parcel Monkey account details on the home page will be a green box, it says click here for help, click that and there is Live Chat added well over 1 year ago.
Failing this we have a support team answering emails around the clock generally in less than four hours. Our support team is based in our Head Office in the UK, so I can only imagine you have used the messaging service on our US site parcelmonkey.com. There is a banner on this site so if using a UK IP address you can redirect to the correct site. Sadly we do not control the collections and can only pass the booking to the courier, if they have the order and fail to collect our Live Chat team are happy to step in and rebook.
Apologies for the issue caused with DPD and the delay in your collection
Kind regards
James
Worked very well indeed
15/06/16 by Customer
Fast and reliable.
15/06/16 by Customer
Very smooth service. From collection to delivery 10/10
15/06/16 by Dunya ntinizi
I tried to get a price through Royal Mail but couldnt find parcel monkey , I remember i used the service last year and was completely pleased this time too! I recommend it to anyone :)
15/06/16 by Customer1
So happy with Parcel Monkey. Prompt pick up and delivery. So much cheaper than their rivals. Will definitely use them again
15/06/16 by Mary
Sent large box to Canada 22kg .. booking easy enough & much cheaper booking Parcel Force(Royal Mail) via Parcel Monkey ..booked late at night & was picked up about 11 in morning ... was picked up by Parcel Force at my front door ..got to Canada, Vancouver airport in 3-4 days then moved on to destination town (Edmonton) without problems ... But then they wouldnt deliver the parcel to my sons house said the parcel was too big & heavy ...??? He had to pick it up from a 7/11 shop. Cost me £80.49 which agreed is cheaper than most but I wasnt very happy he had to pick it up.. they didnt even attempt delivery just left a card saying it had to be picked up !! Not the fault at this end... hence 5 stars ... useless Canadian post. I would use Parcel Monkey again using Parcel Force.
15/06/16 by Jaq
Not a bad way of getting affordable postage but the only downfall was entering the recipients telephone number - I could not proceed to checkout without it?
The courier Parcelforce24 were the *****s who could not find the recipients address so a 24hr delivery became a 76hr? Forwarding a map which I printed out courtesy of Google was the only way forward getting the item delivered - obviously Parcelforce24 dont have access to a pc or a competent driver working that day!
I left 4 stars for parcel monkey purely on these points as when one part is not working the whole machine breaks down!
14/06/16 by Alan
The speed of the collection pans delivery was fine however the attitude of the collection driver was discusting. This is the third time we had him and o now dread him collection parcels. Upon collection he does nothing but complain that he has to pick up big heave boxes and when I asked if held Mind going around the back gate as its easier for him getting access to the car park, well youd have thought Id just threatened his dog!!!
14/06/16 by Customer
Our Response: Dear Customer
I am sorry to hear about this issue, we at Parcel Monkey do not employ the drivers we resell courier rates from courier companies so it is in fact their drivers who make a collection. I would advise to make a complaint to the courier who you booked from our site and they may be able to assist further in this matter
Kind regards
James
Had two parcels to collect only picked up one
14/06/16 by Imagemakers Digital
Our Response: Dear Customer
I am sorry to hear of your issue with the collection, Parcel Monkey do not make collections as a reseller please log in to your account and open a ticket where our support team can look into why only one item was collected
Kind regards
James
Quick & simple to use!!
14/06/16 by CP83
From the moment the order was placed Parcel Monkey have been quick with updates. Easy to use site and cheaper than Parcel force even though the package was sent with Parcel force.
14/06/16 by Lynn
Easy to arrange collection, reasonable prices and parcel arrived a day earlier than the service dictated, all good and would recommend and use again.
14/06/16 by Mr Leys
Super service
14/06/16 by Customer
3 times cheaper than Royal mail quote I got. I messed up and forgot to put the right postage label on. Shortly after courier picked it up (from my house! So convenient) a polite guy called and sorted it out in seconds, no extra charge and very personable. Parcel safely arrived in record time. Couldnt fault them in any way. Excellent!
14/06/16 by Izzie
Had to send a pack to Netherlands. Price was good and it was easy to use arrived wen it was meant to happy customer
14/06/16 by jon
waiting for parcelforce to collect all day - still no one arrived. You go with parcelforce direct - tracking says out for collection. Ive waited all day so far - and tracking just says advised - parcelmonkey say that they have up to 5 days to collect - even though its due for collection today! AND ive paid for 24 hour delivery - they are a load of rubbish! This is the second time this has happened - the last time using parcel monkey and DX - NEVER AGAIN!
14/06/16 by Rich Moore
I will use and recommend you guys to others, just fantastic! Parcel Monkey are great.
14/06/16 by Katie Brooks
Hi. It had been now over 2 weeks and the parcel is still in the UK, not in Spain. This is not 3-5 days as written on the homepage. Please contact me on 07848066822
14/06/16 by Nathalie Jennersten Gill
Our Response: Dear Nathalie
Sorry to hear about this issue, please log in to your account and open a support ticket where our team will contact the courier for you and see what the issue is.
Apologies for the inconvenience caused by the courier
Kind regards
James
Did not collect when originally booked, did not even tell us & had to be told by Client. Once re booked ok but took much longer that expected to get goods delivered
14/06/16 by Opus Ltd
Really fast reliable service definitely use again
14/06/16 by Customer
found the service very easy to use and it provided several options.
14/06/16 by Customer
Ive used Parcel Force via Parcel Monkey twice now to ship parcels to Hong Kong. Parcel Monkeys prices are less than half of what the Post Office wanted to charge me (1st parcel = 18.8Kg;, PO price = £350, Parcel Force via Parcel Monkey = £118). In both cases the parcel arrived very promptly, within 4-5 working days, and I was able to track it online. I heartily recommend Parcel Money (at least Parcel Force) and I will be using them for my own international shopping going forward.
14/06/16 by Paul Cowden
Been using Parcel Monkey over the last 12months, never had a problem, does exactly as it says on the tin...wouldnt hesitate to recommend them to anyone.
14/06/16 by Cheryl
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