We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,931 reviews.
Thanks will use you again
20/08/16 by Customer
Would definitely use again as it was a quick easy service where NO printer is necessary!!
20/08/16 by William A Scott
Very pleased with the pick up and delivery of a few different parcels recently. Helpful couriers and no problems at the receivers end. Keep this up!
20/08/16 by Sue Vicenzotti
excellent service delivered on time would use again
20/08/16 by peter
Good efficient and friendly service. Will certainly use again
20/08/16 by PADDY
As a small business its been great having a reliable service for my parcels. Also very competitive prices particularly for awkwardly shaped items.
20/08/16 by customer
Amazing service collected parcel from my door when they said they would . Its was so easy to do it all on line and fantastic value for money . Would definitely recommend to friends and would certainly use again x
20/08/16 by A, Mcilroy
One of the best services we have used for parcel delivery will be a regular customer many thanks
20/08/16 by stephen nichol
Parcel of about 4kg to Holland. Used Parcel Monkey for the first time and then DPD as I am sick of going to the post office and standing in a queue. We live in the sticks but DPD arrived bang on time, collected the parcel and two days later it was delivered in Holland. I liked the way that they set a day and then on the day let you know the hour during which they will collect.
Cost was slightly higher than that quoted by Parcelforce, but as I saved on petrol and time it compares very favourably. Will definitely use this service again.
Printing out the label etc was easy.
20/08/16 by Susanna Diegel
I bought a large item on E-bay which the seller would not post and I had to arrange my own courier. You made the transaction very easy for both myself and the seller and it was a lot cheaper than your competitors.....thank you...Ian in Bude.
20/08/16 by Ian
Booked my parcel in for collection with in half an hour it was collected and on its way what more can you ask for. Rob
20/08/16 by Robert Foster
Quick and easy to book a parcel collection. No problems with anything. I was very pleased with the service.
20/08/16 by Customer
Bad service.
19/08/16 by Customer
Our Response: Hi Customer,
Why do you say that?
If you can make contact with us via our live chat service or email we will gladly look into this for you.
Kind Regards,
Matt
Very efficient service from pick up to delivery, good tracking all the way along. Easy to use website.
19/08/16 by Frank
Parcel monkey is very reliable and gives afordable prices. They also have an online help center if you have any queries. Love the fact my parcel is tracked. I was able to send 30kg for only £13. Best bargin ever.
19/08/16 by Naziha rashid
One of my DPD Pickup parcels took 4 days to be picked up yet another was picked up the next day so its a bit hit and miss. Not sure if I will use it again or not.
19/08/16 by S H
Very good service; we found ParcelMonkey after being quoted £94.87 to send a parcel to the States with Parcel Force, on ParcelMonkey it was £33.58 with Parcel Force - a huge difference. Collection was prompt and delivery times are excellent. Thoroughly recommend.
19/08/16 by gareth
Half the price of royal mail and twice as quick
19/08/16 by Dave Godden
Great, easy to use service!
19/08/16 by Customer
I used Parcel Monkey to deliver a large package to Germany. They were excellent value for money (including insurance) in comparison to other services. The collection driver was very courteous and collected the package even if I had not printed the label as they had requested. Goods were delivered in 2 days. A very satisfied customer
19/08/16 by Kosala Wick
Worked as it should. Nothing else needs to be said. P2G failed horribly (or rather Yodel did on their behalf)
19/08/16 by Catalyst Museum
delivered a day earlier than expected, great value for money, thank you
19/08/16 by Mrs, Groves
Fast, efficient service, very fairly priced, will definitely use again and would recommend.
19/08/16 by Mainstage Merch
Parcel Monkeys third party, lost the customs documentation somewhere between the drop-off point (Rowlands pharmacy), the courier (DPD) and customs. THen expected me to pay for their failure.
19/08/16 by Schalk Cronjé
The delivery at the destination is not an easy place to reach.
The courier was very good, professional and very helpful.
19/08/16 by Massimo
We chose the time slot 4pm - 8pm as nobody would be in before then. The delivery arrived at 13.55 (cctv). When customer services was called we were told they would send them straight back....nobody ever came back that evening. First time weve used this and not impressed
19/08/16 by Unhappy Customer
Our Response: Hi Customer,
I am sorry but you must be mistaken as we do not provide delivery time slots when booking.
Kind Regards,
Matt
smooth service
19/08/16 by Nigel
Cheers Nigel :-)
Excellent service. Would highly recommend.
19/08/16 by Rita
Great service, delivered thru Parcelforce at half the price on the Parcelforce website. Placed the order at 07:30 and collected by 11:00. Will definitely use these guys again.
19/08/16 by Dave Cunningham
Unlike some other courier service companies the Parcel Monkey webpage is very easy to navigate and complete. The prices are easy to work out and they are fair and reasonable, and one can choose to pay by Paypal, The tracking number allows you to see where the parcel is on an almost hourly basis. They pick up and deliver exactly when they say they will.
I thoroughly recommend this company.
19/08/16 by Anna Bentham-Green
Generally very good service except for receiving an e.mail stating that my parcel had been dispatched and was in Southampton before I had even printed my labels.
19/08/16 by Alice Davies
Hi Alice,
Thanks for your review and that tracking information does seem very strange!!
All tracking events come from the courier concerned but please accept our apology on their behalf for this obvious error.
Kind Regards,
Matt
Had to urgently get a parcel to South Africa. There price were good and we paid. When it came to delivery it was just missing. Parcel Monkey offered no help and that was so Frustrating. We spend over a 100 pounds to get our parcel but no luck. Very bad service, no telephone number a person can call.
19/08/16 by Margaret Wright
Our Response: Good morning Margaret,
I am sorry to read that your item has gone missing in South Africa and on behalf of the courier company concerned please accept our apologies for this.
You have clearly made us aware of this and please rest assured that this will be investigated with the help of the courier concerned and we will be back in touch with you just as soon as the investigation has concluded.
Kind Regards,
Matt
We wanted two heavy parcels to go to rural France. The updates via email plus the tracking on-line coupled with the picking up of the parcels, to the speed they were sent to France and the delivery to Basse Normandy a day earlier than estimated was the cherry on the cake. Thank you and very much recommended.
19/08/16 by Nick Fairs
Hi Nick,
Thanks very much for the fantastic 5 star review and its great to see you will be recommending us too :-)
Kind Regards,
Matt
Received my parcel on time!
19/08/16 by Customer
Best Price for Large and Heavy parcels. Unfortunately my 48 hr delivery took 6 days .
18/08/16 by Teresa Cane
After entering details of the package and destination the Parcel Monkey website came up with 3 alternative quotes one of which was just what we wanted. The package was collected on the day chosen and was delivered in 2 days. A trouble free arrangement. Most impressed. I would most certainly recommend Parcel Monkey.
18/08/16 by Nigel
Excellent job well done
18/08/16 by Siobhan clavin
Very good would recommend
18/08/16 by A HAWKRIGG
Easy to use the website .. Best price guaranteed
18/08/16 by Customer
Spot on service
18/08/16 by Customer
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