We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,672 reviews.
The collection service on 7th June was fabulous but alas! everything has gone horribly wrong and there is zero support from this company, I am totally gutted and extremely disappointed. The parcel I sent to Lusaka arrived in the country on 16th June and since then has not been delivered to its destination. We are all very upset and disappointed because there is no help from Parcel Monkey. I sent a message asking where in Lusaka Zambia my parcel has been delivered to no avail - there are no answers coming. Someone please HELP ME!!!!! I need that parcel delivered or at least tell me it is so I can organize for it to be collected.
23/06/16 by P Chinyoka
Our Response: Dear P Chinyoka,
I am sorry to read that your item has been delayed abroad and a member of our support team will look into this for you. I suspect the delay is due to customs clearance but we will investigate.
Good services and working good as delivered on time.
23/06/16 by Eva Bordan
I had never heard of parcel monkey until the day i booked them! I saved over half the price Royal Mail quoted me for the 2 parcels i sent. Communication was fantastic. Booking was easy and fast and the service was brilliant. Tracking numbers were given so i could track my parcel as soon as it was taken. I will definitely be using this service whenever i need to send a parcel from now on.
23/06/16 by Customer
First of all, the 5 days delivery what they told is fake. We sent two parcels 9 days ago, and its just left their warehouse yesterday (considering their tracking service). Whenever i tried to get answers via their live chat service, every time they promised that they gonna get in contact with the courier, and email to me when the parcels gonna arrive, but it obviously never happened. I DO NOT RECOMMEND PARCEL MONKEY TO ANYONE!
23/06/16 by Gabor
Very happy with the service received. My parcels arrived earlier that I initially anticipated with no damage to my items. I will be happy to use their service in the near future, no need to hassle yourself carrying heavy suitcases anymore.
23/06/16 by Customer_MO
Booked a pick up on 13th June on a 2 day delivery to Ireland. They were scheduled to pick it up on 14th June and didnt. Had to re-book to pick up on 15th of June on same 2 day service. It didnt get to Ireland until Mon 20th June. Wont be using them again. another courier far better. Even the courier they booked mentioned there were having a lot of problems with Parcel Monkey.
23/06/16 by Mark Costello
fully satisfied customer
23/06/16 by Customer
Friendly, professional and efficient customer service. Used many times and have saved a lot of money by doing so. Would wholeheartedly recommend.
23/06/16 by Jak Bowtell
Great price, great service
23/06/16 by derek
Terrible service, item smashed to pieces when delivered, then refused to compensate me for the damage or even collect and return the damaged item. Will not be using again, other companies offer a far better service and actually care about their customers. Never been treated so unacceptably by a company.
23/06/16 by phil
I had a parcel to send to Poland - 6 kilos and small enough to go as a small parcel via Post Office. As it was 6 kilos, it had to be sent via Parcelforce, price £50 and via DPD on Parcel Monkey it was £12.95.
Drop off location was close and convenient, I received two emails from DPD to keep me informed and parcel was delivered within the promised time.
Recommended.
23/06/16 by Timgin
THEY IMPLY IT IS A 24 COLLECTION / DELIVERY SERVICE. IT ISNT. THEY WILL CLAIM IT IS 24 HOUR FROM TIME OF COLLECTION. WEVE BEEN WAITING SEVERAL DAYS FOR COLLECTION NOW. THAT IS NOT 24 HOUR BY ANY DEFINITION. TEMPTED TO GO TO OMBUDSMAN / ADVERTISING AUTHORITY
23/06/16 by Richard John Furze
Our Response: Hello Richard,
By the looks of things there has been a delay in the collection of your item which we will take up with the courier concerned.
This delay in the collection is not directly related to the actions of ParcelMonkey Ltd but we will investigate why this happened with the courier concerned.
Good experience good service on time as well thanks
23/06/16 by Waqas Ahmed
Parcel booked to be collected at a great price. Parcel not collected. Collection rescheduled. Parcel still not collected. Customer not happy. another courier please.
22/06/16 by Melanie Wathen
Our Response: Hi Melanie,
I am sorry to read that your item has not been collected.
Please can you contact us via "live chat" and mention your trustpilot review so one of our agents can look into this issue further for you.
Once again sorry for the collection delay Melanie.
Kind Regards,
Matt
effortless excellent, no fuss, easy to use and guaranteed the best prices. its a no brainer......
22/06/16 by norma
I picked this service because it advertised it could deliver within 2 days on the site. This was not true it was delivered in 5 - 6 days. If I knew that I wouldnt have chosen this service as I needed the delivery within a specific time frame.
22/06/16 by Customer
Our Response: Good morning,
The transit times we display are provided to us by the couriers themselves. I am sorry that there has been a delay in the delivery of your item though.
Kind Regards,
Matt
I quoted a lady based on the quotation on the site when I entered the weight. When I went on to actually book collection and it requested dimensions it transpired the courier wasnt suitable. Only the more expensive ones were.
It also said I didnt need printer. However, once I had booked it requested I print labels!
22/06/16 by Customer
All very good,thanks...
Regards Robert
22/06/16 by Robert Przyborowski
I would recommend this service completely. Very efficient from the pick up of the parcel to the delivery. Cost was very reasonable and the website easy to use. Will definitely use again
22/06/16 by G Davies
Long winded and varied pricing by competitors makes the choice difficult. All within a couple of £s until you look at next day delivery then watch the price alter.
Only wanted a parcel picking up and delivering to me. How difficult is that when you have all the details wrong almost impossible for some Parcel Force you are the tops thank you.
22/06/16 by Customer Terry Perrin
My parcel arrived in France 2 days after despatch, which was exactly as ordered
22/06/16 by Customer
Quick,Safe,Cheap. 10/10
22/06/16 by Wood man.
Unlike other couriers I could send without any problem the 20kg package. All without problems! I recommend.
22/06/16 by Hanna L
Thanks for the quick dispatch, and the tracking system worked really well.
22/06/16 by Ilse
I booked a pick up and international delivery (UK to Canada) on 16th June and got a confirmation mail saying that pick up is arranged on 17th June....paid a premium price (usual price was 20 and paid 40 for a fast and safe service by selecting known provider Courier). yesterday talked to the customer service and they sang the same song...."apologies, this is service providers problem (Courier)"...... wait... did i pay to Courier or Parcel Monkey???? Am still waiting to pick up the parcel as of now (June 22).... hope i will get my parcel...may be this month or next...... Titto Mathew
22/06/16 by Titto Mathew
Our Response: Good morning Titto,
There seems to be an collection problem with DHL for some reason so one of our agents will look into this and clear matters up for you.
On behalf of DHL please accept my personal apologies for this.
Kind Regards,
Matt
Amazing service will be using this website again
22/06/16 by Customer Claire
I was pleased with the service and the price. I was able to book a pickup for the very next day.
There were some technical issues with sending me labels, but the online customer service was very helpful and pointed me in the right direction.
22/06/16 by Customer
Very good service! Efficient and great value. The only problem was the paperwork arrived after the parcel was collected. The driver had to manually do the paperwork. But fantastic service
22/06/16 by Judy Allanson
Perfect service - easy to deal with - great price - recommended!
22/06/16 by Dave Tea
Dont get me wrong, finding a courier and sorting details for the parcel couldnt be easier. But Ive never received the necessary barcode and information. So the parcel I paid for and needed to be sent 2 weeks ago still hasnt gone. After speaking direct to the courier theyve opened a case as it has happened numerous times
22/06/16 by Fay
Our Response: Hi Fay,
I am sorry to read your issue and ask that you contact us via live chat or email so we can look to resolve matter.
Kind Regards,
Matt
Good price for collection and delivered within there time slot
Thanks will use again
22/06/16 by K granger
no Hassel, only problem is having someone available all day in the office for the pick up
22/06/16 by Admiral Service & Maintenance Ltd
Easy to use, parcel sent safely and quickly
21/06/16 by Marie
Very happy with the service, would definitely recommend ????
21/06/16 by Paul Shock
my parcel is lost
21/06/16 by Customer eric
Spedizione arrivata nei tempi previsti, sapevo quasi sempre dove fosse il mio pacco, puntualissimi in tutto.
Grazie mille! Riutilizzerò sicuramente! ????
21/06/16 by Customer Dalila
Attempted delivery, contacted me when reality proved harder than theory so I felt in the loop and knew the risks to my package. Thank you!
21/06/16 by Alexis
Tried several parcel sites without much luck, even visited a couple of places still no luck. Parcel Monkey very good - booked a pick up from home and gave me a price before I booked it. well pleased with the service.
21/06/16 by Keith Mould
Recently lost 2 parcels with Parcel2Go so decided to move. Competative prices and I have my product.
Would recommend up till now
21/06/16 by Mr Matt King
After using parcel monkey to book a delivery with parcel force and paying extra insurance to have the parcel smashed to bits parcel monkey do not want to know and keeps fobbing me off People beware fraudulent company
21/06/16 by Adam John
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