We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
Excellent throughout from initial booking to collection, tracking and delivery.
17/07/16 by The Laurels
Website worked very well for an international delivery. Nevertheless, it could have more choice of delivery companies. The delivery was very quick, although as they didnt give me a delivery day (only a range of days) I wasnt at home to collect it. So I I had to later go and collect 2 very large (and heavy) volumes from the post office. It would have been nice to have a shorter delivery window or a call/email warning that delivery was going to take place on day X.
16/07/16 by Pedro
Value for money print delivery customer very happy
16/07/16 by Customer
Delivered on time...polite delivery person. All fine.
16/07/16 by Customer
Easy to use would highly recommend and will definitely use again
16/07/16 by Pet
Never used before reccmmen from a friend good value for money 5 star service will definitely use again
16/07/16 by duffield
Picked up in UK. Tracking clear. Excellent emails from Spanish delivery service giving delivery down to the hour. Friendly courier on delivery. Had already tried to deliver same parcel via different service and it went all way to Spain and back again! Excellent.
16/07/16 by MAS
Good service
16/07/16 by Customer
Easy to book in and organise. Collected promptly and delivered promptly. My only niggle was the parcel force tracking was poor and my mum was waiting around as we did not know when the package had left the depot. Apart from that a very prompt service and good price.
16/07/16 by Clare
Excellent service pick up and delivery
16/07/16 by Customer
Parcel was on its way a few hours after requesting collection, delivered to the door in time promised. Price was very reasonable and I would not hesitate to use your services again.
16/07/16 by Caroline
Smooth process, easy to follow instructions and my parcel arrived within the given timeframe.
Id be happy to recommend parcel monkey to anyone.
16/07/16 by Natalie Wherlock
Very straightforward and half the price if using courier directly. Would recommend
16/07/16 by Gareth
Did what they said they would & good value.
16/07/16 by John Firmin
Quick, efficient, user friendly and very reasonably priced.
15/07/16 by LSC
Always reliable and at the best rates!
15/07/16 by Derrick Hopf
The driver arrived to collect my parcel when he was supposed to, package arrived when it was supposed to and Parcel Monkey was easy to use.
15/07/16 by Customer Amanda
Used drop off at Post Office Parcelforce. All parcels have arrived on time at a cost less than available at the Post Office.
15/07/16 by Dave Cutts
Very good service and price and easy to use.
15/07/16 by Khashayar
Satisfied with the service.
15/07/16 by Customer
I have to say that I will never use this company again. The parcel wasnt collected on the date it was supposed to be so obviously wasnt dropped off to me on the agreed date. I asked for advice and was given tickets! Come on, speak to people on the phone, you must have one! The replies on the tickets where all conflicting and I ended up thinking it was me in the wrong! Awful experience and they need to sort themselves out as one hand doesnt know what the other one is doing. Avoid DX like the plague as well as Parcel Monkey for the sake of your sanity!
15/07/16 by Jay Evans
Quick, good value, clear communication and great service.
15/07/16 by The LP Cafe
First class service, first time used
15/07/16 by Phil Bridge
Great service collected when stated and were cheaper than any other sites
15/07/16 by kayleigh
Amazing price & quick delivery to Mauritius. Very impressed
15/07/16 by Rish
The parcel has not been collected the day requested. The hopeless and liar DPD driver said the address on the collection booking was incorrect ( which implies Parcel Monkey staff has booked that incorrectly ) however when I have checked it online the address was correct and has never been amended. Also the collection point was a popular shop. So you cannot go wrong with that. I have dealt with DPD in the past and they are absolutely some of the most unreliable and disgraceful courier in UK a bunch of professional liars. They normally do not collect as they blame customers for not being at home or incorrect info provided. Cheap price comes with cheap people and service normally.
15/07/16 by BILC
Brilliant fast and a decent service, like the way you can get prices from all parcel companys on one screen with out having to go to different websites or in branch
15/07/16 by Customer
Ordered collection of two items. One was collected 4 days late, the other 2 days late. One item had £400 worth of damages once it was received by my client
15/07/16 by Ben Williams
Our Response: Dear Ben
We are very sorry to hear of the delay with your item and about the damage. Parcel Monkey do not handle the items as a reseller of courier services but please raise a support ticket on your account so we can hand this over to our claims team so they can review the issue with the company who shipped your goods
Once again apologies for the issued caused with the courier company
Kind regards
James
Having your drop off station local makes it so much easier, once you have dropped the parcel to them all worries have gone as they see to everything for you and let you know once it has been delivered, all at a very good price, well worth using, would recommend them to anyone
15/07/16 by Customer: Sue Sawatzki
Thanks for your review Sue glad the drop off solution makes life easier for you, it is very popular!
This was the first time I needed to send something quite large and fairly heavy to my daughter and her family now living in Cologne Germany. I priced the postage up first by going to Parcelforces own website and was somewhat shocked at how expensive it was going to be. I then did a quick Google search and up popped Parcel Monkey. After doing a quick bit of research and reading the reviews I settled on using them. I took the option of taking the parcel to the Post Office myself since it was more convenient for me to do so. I printed out the necessary documentation and labels , paid online and dropped the parcel off - within less than 2 days it was delivered safely in Germany. It cost a fraction of the price quoted on Parcelforce website yet it appears was handled by them anyway. I was able to track the parcel throughout its journey and it was insured. I will always be using Parcel Monkey from now . Fantastic service at a fantastic price.
15/07/16 by Mrs SANDRA MITCHELL
UPDATE I contacted Parcelforce customer services by email and explained the lack of updates, the result was to ignore the lack of scan data since yesterday when the parcel left the local depot, and to comment that parcelmonkey arranged for a 3 day delivery so it will arrive on Tuesday 19 July. On parcelmonkey website international priority is delivered in 2 days so I wonder if Parcelforce are admitting they dont expect to meet this. This is posted in the hope that parcelmonkey can intervene successfully when I have been unable. Parcelforce global express delivery to Ireland on 13 July for drop off at post office and delivery on 15th, with parcelmonkey has been a bit stressful, but the assistance via Web chat was effective I hope. It took four attempts to create the order, and after 30 minutes no label had been created. I got online and brandon took up the issue, he created a new order and asked me to stay online so he could monitor the progress. The label took quite a while to arrive, but as I had just missed the cutoff time of 4pm I had an hour and a half to get to post office. I made it though the label took 1 hour to be assigned, and had brandon not reassured me, it would have seemed even longer. My nephew is very ill, just out of hospital so getting the parcel to him before the weekend is important to me. My reference number PM4662690 No update on the parcelforce website since the parcel reached the local depot yesterday evening
15/07/16 by Patricia Prendergast
Parcel should have been delivered within 2 days but arrived on 4th day. However, thats on DHL. Parcel monkey was a very easy to use website and would certainly recommend. Will use again
15/07/16 by Customer
Brilliant service, I have been using for 3 years now. Very happy!????????????
14/07/16 by Customer
Definitely recommend this company
14/07/16 by Mr Paul Smith
Would use again slight error at first as the 1st driver turned up 1 hour before he was supposed to and wasnt in so marked unable to collect my parcel got here in the end thats all what matters thanks again
14/07/16 by James w
Collected parcel fri by tues delivered to our daughters, superb service....
14/07/16 by Ken chapp
I asked for next day delivery on a Thursday - I selected this but when items were collected I was told that they would not be delivered until the following Monday - this was not next day delivery so Im very unimpressed as the items were urgently needed. I will not be ing you again
14/07/16 by CustomerAlison donovan
Good quality rate, on time, good traking.
14/07/16 by Customer
Great service, easy to use. I needed to collect a parcel and arrange for it to be delivered back to me. It was collected and delivered on time. Fantastic.
14/07/16 by Customer
Cheap, efficient, and quick. Would recommend without any reservations whatsoever
14/07/16 by Marta
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