We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,929 reviews.
Good service and value for money. Website a little misleading re collection times from parcel monkey but DPD do message with an hour slot for collection.
30/08/16 by Kendra Coady
Excellent survice
30/08/16 by Customer
All as promised
30/08/16 by Steve Mears
we have been using parcel monkey for a while now and quite happy with there service and tracking of the items. Prices are very good and we have no complaints. we prefer to stick to DPD collections as with parcelforce its delivery times are not correct.
30/08/16 by Adrian
Easy to book, efficient collection & delivery but majority of goods sent were broken - Partly due to our packing & fragile nature of roof tiles but also due to handling
30/08/16 by Flerbs
The service is quite good but there is no communication about the status of the shipment
Unless you go evryday on tracking and checl on your own if there is any problem as in ny case
But the qebsite is easy to use and the proces are excellent
30/08/16 by Tiziana De Pasquale
TRIED TO TRACK PARCEL BUT KEEPS COMING UP WITH WRONG NUMBER SO............. FAIL
30/08/16 by Mr RICHARD MAUNDERS
I found parcel monkey online as Id been quoted an extortionate amount to send a parcel abroad. Not only did I save £30 but the parcel arrived within 4 days of an expected 7 day service. All I had to do was pay online, print off some labels and drop off the parcel at my local post office. I would definitely use them again as they are so much cheaper than the post office or a private courier and the service I got was superb.
30/08/16 by Paul - Southampton
Perfect. Speedy cheap solution for our parcel. Will recommend to all and use again and again. Seth
30/08/16 by Cussethtomer
Delivered on time and exactly as expected!
30/08/16 by Customer
went on to parcel monkey to book collection for 3 parcels. already surprised at the low price, there was also a special offer on which was a 24 hour service, even if this offer was not on, this is still a very good site for courier services, thanks very much, pleasure to use.
30/08/16 by Customer
Unable to track parcel so have no idea if parcel has been delivered
29/08/16 by Gary Prosser
Our Response: Hi Gary
You can track this using the tracking tool on our site and your full PM order number.
The number it will show is then a DPD one which can be used on their website so you can follow the item. If you still cant track this please open a support ticket and we will be happy to help. We have already opened one for you and sent your tracking number over.
Kind regards
James
I live & work in the Falklands Islands every 6 weeks & sent a gift to a friend in the states. Returned/Rejected.........why? Its a gift from the Falklands Islands - a few souvenirs - whats so bad about sending that? NOTHING!!!
29/08/16 by Jimbo theTraveller
Our Response: Good evening, Your item was declared as a "Falkland Island gift" and rejected by the courier you selected for onward transportation. We are not a scam or else we would not have traded for over 7 years and have the kind of positive reviews you see on here if we were.
Have used Parcelmonkey many times both to send parcels and arrange my own deliveries from purchases on Ebay and have always been very happy with the service.
29/08/16 by Customer
The negative: No tracking for parcels abroad, cheap means unreliable local delivery companies: delays and uncertainity if and when they reach the destination. The positive: collection through Parcel Force. I will surely use the other brokers on internet which i used before, for the likes of UPS, Courier, DPD M.
29/08/16 by Customer
Our Response: Hello, we offer full tracking on our services via the PM number or if you contact us we can get the tracking ID to follow your items on your chosen couriers portal.
Did everything they promised.
29/08/16 by Customer
Fast, good prices very good service. Will use again.
29/08/16 by Steve Edwards
Always use them they are fantastic!
29/08/16 by Tayyib
Quick pickup, even faster delivery and all at a superb price.
29/08/16 by Fiona Bentley
Dear Fiona,
Thank you very much for such a wonderful 5 star review :-)
Kind Regards,
Matt
One of my three carefully packed boxes reached my client with damage caused either by water rotting the cardboard or being dropped into water. I have not been contacted by ParcelMonkey at all about this and am trying to find out what damage has been caused.
29/08/16 by Customer
Our Response: Hello Customer,
I am sorry to read that one of your items seems to have become damaged in transit.
Please make us aware of this by raising a claim once logged into your account and we will investigate matters for you.
Kind Regards,
Matt
100% successful delivery and cheap too
29/08/16 by john mcdaid
Hi John,
Thanks very much for your 5 star review and its great to see we a re saving you money on your shipping :-)
Kind Regards,
Matt
will use again
29/08/16 by T Pettigrew
quick and painless service; delivery faster than advertised
29/08/16 by Arek
I bought an item from an on line auction which was a collect in person as it was quite a distance from where I live I thought I would try a courier company.
I had heard of Parcel Monkey from a work colleague so I thought I would give them a go, glad I did. Details to put in are easy to do and there is not a huge amount to fill in, it gives you a choice of what kind of service you want and the various prices.
I found it TROUBLE FREE and the cost was less than my fuel would have been and I saved my time as well. Excellent
29/08/16 by Richard
My first time using the service went very well. Booked a parcel collection for a parcel of substantial weight before 9am and the parcel was collected from my home by 12:15am by Parcelforce, who labelled it and sent it on. It reached the recipient before 9:15am the next day, all for under £15. So far, I cant fault the service, as even signing up for an account and creating a delivery was fast and efficient.
29/08/16 by Caojem
I use parcel monkey whenever i need a parcel collected because just like Tina Turner "Theyre simply the best.."
29/08/16 by W.Wonka
Well pleased with the collection & delivery. Thank you
29/08/16 by Customer
Very fast and nice.Thank you!
29/08/16 by luminita
Hi Luminita,
And a big THANK YOU back to you :-)
Kind Regards,
Matt
I had no problems with Parcel Monkey. Very simple to use! But parcelforce damaged my TV but I guess it is my own fault for choosing them!!!
28/08/16 by Ian Wright
My parcel arrived within a couple of days, i am very impressed.
28/08/16 by Customer
Definately use again
28/08/16 by Customer
Reasonable prices and easy to use. Its a shame Halfords are no longer a drop-off point and I had to travel further afield but still Id still recommend.
28/08/16 by Martin Crawley
Easy to use website with clear instructions & parcel delivered on time.
28/08/16 by Mrs J R
Easy to use & cheaper than Royal Mail.
28/08/16 by Lisa Birch
After two weeks I got an email to say my parcel was beeing returned for a breach of T & cs. There is/was mothing inside my parcel that warranted return. Very dissapointed in their service. Another £30 + £33 for postage wasted. Sure looks like a scam to me. Beware
28/08/16 by Jimbo T
Our Response: Good evening,
Your item was declared as a "Falkland Island gift" and rejected by the courier you selected for onward transportation.
We are not a scam or else we would not have traded for over 7 years and have the kind of positive reviews you see on here if we were.
I created an account, booked two parcels for international shipping and got them collected in less than 48 hours. The packages arrived three days before estimation, unharmed and in perfect condition. Would recommend to anyone.
27/08/16 by Cecilia
Hi Cecilia,
Thank you so much for booking with us and its great to read you will be recommending us too :-)
Kind Regards,
Matt
I have used Parcel Money on more than three times over the last 6 months. However, the last parcel which I sent to India never arrived. Mid way they chose to use DPD Couriers and my parcel still remained undelivered. As my parcel was being sent to a school for young poor children, there were plenty of warm clothes ready for the winter. My parcel this time was a lot bigger therefore, I chose to take out the extra insurance as a contingency. I have been having over 7 different thread conversations online with Parcel Monkey since Wed 1st June 2016. My situation still remains unresolved and my thread conversation now I am being told is out of date. What a bunch on monkeys, DO NOT USE PARCEL MONKEY! Worst customer service ever. Poor, unprofessional service.....
27/08/16 by Chodak Hunter
Our Response: Dear Chodak,
Thanks for taking the time to review, the customer choose which carrier they want to book with so you would of selected DPD to carry your parcel to India.
Please raise a ticket on your account with the PM order number and put FAO Manager so we can look into this and see why it is yet to be delivered.
Kind regards
James
Ive used Parcel Monkey before but this was by far the best and easiest. They have simplified their paperwork too which helps immensely. I had a large shipment delivered from Scotland to California in just 5 days. Will continue to use them without fail!
27/08/16 by Dawn Livingstone
Very quick and intact - thank you. Izzi innes
27/08/16 by Izzi innes
Excellent service, I paid for the DHL 1-3 day service - collection was very efficient and professional on the appointed day. Delivery was made 2 days after collection and the courier delivery in Ukraine was excellent, considerate and flexible. I would use this again when speedy and efficient delivery are vital. Thank you.
27/08/16 by Philip Ryder
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