We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,668 reviews.
Great experience will recommend to all my friends and family!
13/07/16 by Customer
Carrier did not follow original instruction regarding point of collection! Had to make two telephone calls to resolve and delivery was two days delayed when next day delivery service was paid for
13/07/16 by Customer
Booking was easy, collection prompt and delivery as wanted.
Only thing I did not get was the email with the label but I was able to print this off from my account so not a problem.
13/07/16 by Gemma Shaw
Reliable service
13/07/16 by David Menebhi
Excellent service from start to finish!!
Every stage of the operation was notified by email.
I will certainly use this service again and I am pleased to recommend it to others.
13/07/16 by P.Martin
Used 1st time and not disappointed would recommend
13/07/16 by Ms Redington
Cheap and professional. Fantastic service.
13/07/16 by Deepgoat5
Lower cost and faster service than the Royal Mail.
13/07/16 by Customer Jane Charles
I took my parcel to the local post office and it arrived less than a week later in europe. I would have no reservations about using Parcel Monkey in the future.
13/07/16 by JULIE
The parcel arrived the day after I dropped it off at a local shop. I was not expecting such prompt service so was very pleased.
13/07/16 by CustomerJ Havis
Paid for a next day service for an item to be collected on Thursday to arrive on Friday for a charity auction. Parcelforce failed to collect the item on Thursday collected on Friday and failed to deliver next day . Delivered on Tuesday meaning the item was now 3 working days late. No response was given now compensation was given even for failure of service was provided. Absolutely shocking customer service . Still waiting on a redponse
13/07/16 by Customer
Our Response: Dear Customer
I am very sorry to hear the item was not collected, please contact our support team so they can look into this for you and chase the courier to see what caused this delay
Apologies for the inconvenience caused
Kind regards
James
My package was picked up by Parcel Monkey 10 days ago and after providing information, receipts and photos to the PM support team, I still do not have any information on the status of my shipment.
13/07/16 by Ken
Our Response: Dear Ken
Sorry to hear this item has yet to be delivered, Parcel Monkey do not pick items up as we are not a courier. Our website is a reselling platform of courier services so you can choose which one you would like to handle the items, in this case Parcelforce.
I can see you have a support ticket open and that our team our looking into this delay with your delivery and will update you in due course
Apologies for the inconvenience caused
Kind regards
James
I booked a 24 hour courier service to make sure my mum got her birthday present in plenty time for her birthday. FOUR days later it was eventually delivered. Really terrible.
13/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear your item was delayed with the courier you chose on our site Parcelforce. Please contact our support team so we can look into this with the courier and see what caused the delay.
Apologies for the inconvenience caused
Kind regards
James
great site for price comparison - have used twice & got the best prices for couriers
13/07/16 by Yvonne
Late delivery cost me £200.
13/07/16 by Julian Collins
Our Response: Dear Julian
I am very sorry to hear about this late delivery, Parcel Monkey do not handle the items as a courier service reseller. I can see our support team are investigating this with the courier for you and will update you with why this was delayed on your Parcel Monkey account.
Apologies for the inconvenience caused
Kind regards
James
No qualms collection and delivery. Tracking for international delivery could do with some improvement.
13/07/16 by Otunba
The service was excellent. I had my golf clubs collected and delivered and they arrived in perfect condition with not a mark on them. The cost was gods for the service provided.
13/07/16 by Cheryl
It said 3-4 days delivery but its been a week and my parcel still hasnt been delivered.
13/07/16 by Angry Customer
Our Response: Dear Customer
I am sorry to hear about the delay with your delivery, Parcel Monkey do not handle the items as a reseller. Please check your Parcel Monkey account as we have chased the courier up on the delivery of this item and why it has been delayed.
Kind regards
James
First time using and very happy with this service.
Thank you
12/07/16 by Parvez
Easy to deal with and a good price for the service.
12/07/16 by DBG
Would recommend. Everything went according to plan.
12/07/16 by Eric Wright
This is a great website. Used them a couple of times now. Love it!
12/07/16 by Rob Mason
The delivery was on time. The pick up was easy. However one of the items were damaged.
12/07/16 by Customer
Parcel monkey provide a great service. Parcel force have been very poor.
12/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear about the issue with Parcelforce
We would recommend to leave this review on Parcelforce Trustpilot page so they can action your comments
We are glad to hear that you felt Parcel Monkey provided a great service
Kind regards
James
Booked in online, collected & delivered when it should have been very happy
12/07/16 by june
Booked the dpd 24hr droped off at local collection point on Thursday it sat there till the following Wednesday then got lost for 24hrs and finally arrived a week later the following Friday. Not parcel monkeys fault as Ive used them before but I wont be using Dpd again!!
12/07/16 by Louie
Fab service arranged pick up of pair of shoes left behind in a hotel room 300 miles away
Everything sorted online and shoes back in my possession 48hrs later
Thank you
12/07/16 by A dwyer
No fuss delivered on time - from UK to Madrid
12/07/16 by Customer
I found the process very straight forward and saved me a considerable amount of postage. Only minor issue that I didnt realise I would have to wait for the label - thought it would be instant, but it did come through very quickly.
12/07/16 by Customer
From drop off to delivery - seamless !
12/07/16 by anthony
Excellent service. collected and delivered on time as stated.
12/07/16 by Bernie Andrews
Everything was fine, it arrived as promised
12/07/16 by Customer
...you get monkeys. Collection was booked last week (twice), still waiting for pick up with courier. Parcel Monkey have assured me it will be collected today - well see.
12/07/16 by JC
Great service
12/07/16 by Sarah Calvert
Better than expected, items delivered before advised time, and would recommend to everyone...BRILLIANT SERVICE!!
12/07/16 by A.Alim
No problems, very easy to use and will certainly be using them again.
12/07/16 by Nigel Cleveland
Good job, bit of a fiddle booking, but did exactly what they said. No hesitation about using again
12/07/16 by Allen
Have used a couple of times in the past with no issues in terms of collection. Today received a notice for an additional charge for a parcel I sent as my 2.5kg parcel was in fact 13kg? Thats one heavy soft toy. I provided exact measurements of volume and weight at the time of purchase and dont expect additional charges of this manor. While I have had no issue with the collection or delivery of items from ParcelMonkey, I wont be using them again because of the risk of inaccurate additional charges such as these which I have not experienced from other companies.
12/07/16 by Lesley
First off I didnt receive an email with label to print or links, so I had to go to the site the following day which delay the drop off by a day, the labels generated messed up the street name due to German language character ß by completely removing it, also why make compulsory to add consignee phone number and dont add it to the label ??, in the end it took 4 working days and not 2 as described.
12/07/16 by Customer
Nobody called, just did not deliver...
12/07/16 by Customer
Our Response: Dear Customer
Sorry to hear about the issue with the service, the couriers do not call ahead of making a collection and can collect between 8am and 6pm. If the item is not collected you can speak with our team on Live Chat from 8am to 9pm to rearrange a collection, or you can book a drop off service where you do not have to wait in for the goods to be picked up.
Kind regards
James
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