We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,119 reviews.
Good option if youre sending parcels overseas, its much cheaper than Royal Mail!
08/08/16 by Customer
Very reliable, efficient service.
08/08/16 by Angela
Great service as described. Parcel arrived on time in good condition. Fair price.
08/08/16 by L Munro
This is the second and last time I will use Parcel Monkey. Webpage sucks you in with a cheap quote then when you put all your details in you find the first quoted price will increase. Then once I had paid I waited a couple of hours for the label to appear, never came so I had to contact PM via live chat, was told there is a problem with system which is why I didnt get the label, funny cos I had exactly the same problem the first time I used them and was told the same thing. I send 15-20 parcels a week so think I have a rough idea of how this should work, PM you need to pull your socks up if you think you can compete with other sites out there. You just lost me as a customer Im afraid ????.
08/08/16 by David McLean
Sent a parcel to Northern Ireland collected and delivered within 2 days
07/08/16 by Mike Skinner
Our luggage arrived promptly and in one piece
07/08/16 by Customer
Under £10 for return of very large parcel . Took to nearest uplift shop , then text updates to say it was delivered - 1 day service. Refund was in account within the week .
Excellent service at a reasonable cost , with the bonus of dropping the parcel at my convenience rather than having to stay at home . Would use again & recommend .
07/08/16 by janet
Thank you Parcel Monkey for safely delivering my parcels quickly and affordable across the UK and to Europe - huge relief that its easy to do and it works.
07/08/16 by Audrey Ball
Waiting all day for the collection was annoying
07/08/16 by Hayley
Great fast easy service and cheap too!!
07/08/16 by Customer
Pick up was good , tracking all ok but then it wasnt delivered due to not being able to find the address , was then told by the depot that the drivers dont go down small country tracks
07/08/16 by Daniel
Driver never showed up. Wasted a whole day waiting for the parcel to be collected. Phoned Parcel Force who told me they had come round at 2 to pick it up. I was in the whole day, no one showed up. I had to carry the large heavy package by hand to the nearest depot in the rain as I couldnt waste another day waiting for them to pick it up.
07/08/16 by Customer
Our Response: Dear Customer
Sorry to hear the courier you choose on quote engine failed to make the collection, we do not come to pick the items up ourselves as we are a reseller. If they fail to collect please log in to your account and let us know the order number and we will be happy to help.
Kind regards
James
My parcels were split up and delivered randomly over the course of two weeks. Still waiting on my last box... Have contacted customer service, still no response or solution. When they finally arrived, the boxes were all bashed up and some of my books were ruined.
07/08/16 by Customer
Excellent service easy to track
07/08/16 by CustomerR Rowell
good choice, easy to choose a service and speedy delivery
07/08/16 by Customer
Very good quality/price ratio, fast and reliable delivery.
07/08/16 by Customer
Quick easy to follow instructions , collected as promised and basically efficient
07/08/16 by Norman
I had two parcels to send to separate addresses. I filled in Parcels Monkeys form to send a parcel and at the end of which You are invited to send another parcel. Fill this form and you find you have agreed to send both parcels to the same address...... I was advised to cancel the whole order and start again by the only helpful person at Parcel Monkey. I was then charged for everything .... Trying to sort their muddle out has proved impossible. Arrogant Thick , unhelpful. Never again . Find a reliable carrier and stick whith them .
07/08/16 by Harry
Our Response: Dear Harry
Sorry to hear of the confusion here you can add another parcel to a different address once those going to the same address are in the basket, and you are invited to review the order before you check out so you can see exactly what you are booking in. Please let us know the order details via a support ticket if the order was incorrect and we will be happy to refund.
Kind regards
James
The parcel arrived safely overseas and very quickly. Would use again.
07/08/16 by V Ritson
It took only 3 days to receive my parcel from England to Portugal. Very quick and all the staff from DPD were very nice. Cant say the same about the parcel monkey team. Asked for help on the live chat (because the collection van didnt have my complete address) and they didnt do nothing to help me, so I just grabed my phone to contact DPD directly and they came back to my house to collect the parcel.
06/08/16 by Customer
Was very easy to book and all went smoothly
06/08/16 by Customer
I received now confirmation email or even proof of an account. When I realised the date was wrong there was nothing I could do. Paid the full amount and received nothing back. Total waste of time.
06/08/16 by william
Our Response: Hello William
I am not quite sure what your issue is here, please open a support ticket on your account so we can look to help resolve this for you. If it is a case of booking on the wrong date, just log in and open a live chat and we will be happy to help.
Kind regards
James
Our daughter got married in April and moved to the US from the UK and to cut a long story short her birthday arrived in August and she was hyper homesick. We had to get a package to her and because of a late arrival of one item this side of the pond we got her thoughtfully prepared out with only 4 days to spare. Her Mum was very very sad and thought their was no way that Parcel Monkey could get the package their in the stated 4 days. But you know what they certainly did and we shared over FaceTime a wonderful first birthday away from home - this is true but my wife was in tears with happiness repeating thank you Parcel Monkey - you made my daughter and wife very happy so you did us very proud - many thanks.
06/08/16 by Babidge
Worked exactly as they said.
06/08/16 by Andrew
Super service
06/08/16 by Customer
Literally - time and time again.. Very good after-sales service as well.
06/08/16 by Neil Murray
Two weeks ago I have sent an International parcel to Europe. Theyve said and guarantee it will arrive in 4 days and Ive paid good money for this service, but the parcel arrived in 8 days. I would not use them again.
06/08/16 by Alexandra Nastase
Our Response: Hello Alexandra
Thank you for taking the time to leave a review, the service times are a guideline given to us by the carrier as we do not handle the items, we resell the courier service. This means they have the item in their network, so please raise a support ticket and we will look at what caused this delay in delivery.
Apologies for the inconvenience caused by the courier
Kind regards
James
It was easy to figure out for me how to send my parcel, showed where I had to drop it off and offered me a sensible and affordable price.
06/08/16 by Marlene A.
delivered on time and easy to use, will continue to keep using
06/08/16 by Mr Trade Cars And Commercials
Quick and efficient service would definitely recommend.
06/08/16 by Karen graham
Excellent service, picked up from England and dropped off to Ireland within 2 days,
06/08/16 by Customer
parcel monkey provides a single place to find the best logistics deal for sending stuff with a very good price option.
I will be using them again.
05/08/16 by ricci
The delivery of my box was prompt taking 4 days. Posted in the UK and delivered today in the Algarve (Friday). Although the box was marked fragile, it arrived damaged and it was obvious that it had had a great weight on top of it, crushing it rather than being dropped. As a consequence 2 China mugs and a plastic mug inside were broken. Although the cost of the items were minimal it was just frustrating. Hence the 3 star review. I cannot fault the speed of the delivery.
05/08/16 by Mandy Paterson, Stone
I had never used this before, always thought a courier collection would be expensive and complicated. I had lots of options, chose one, paid online, printed the label and this big 20kgparcel which had sat in my kitchen for weeks was gone in one hour.
05/08/16 by Fiona
Good Service
05/08/16 by Customer
Really convenient and quick way to send pretty big packages from UK to Ireland.
Very pleased with the service I received.
05/08/16 by Rob
Following a lot of correspondence with Parcel Monkey through their issue reporting system my parcel eventually arrived - the lateness was in no way their problem but the inefficiency of the tracking process poor communication with the courier and the single form of communication process with me were a pain
05/08/16 by Cathy
Our Response: Hello Cathy
You can track this in full using your full PM order number in the Track My Parcel box and it will show you the tracking on Parcelforce, I can see you have been in contact with our team and they are helping you in this situation. We also offer Live Chat Monday to Friday 8am to 9pm for assistance.
Apologies for the inconvenience caused with the courier on this occasion
Kind regards
James
fab service from start to finish
05/08/16 by Debra
Excellent service
No hasst
05/08/16 by CustomerDr M Hayat
Pickup and delivery where smooth and not to expencive
05/08/16 by Customer
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