We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,668 reviews.
Very good discounts and choices
18/07/16 by John Schofield
I had not one problem. I will be using Parcel Monkey again very soon!
18/07/16 by Jay Jones
Did what they said and delivered to Australia from the UK, in 7 days no problems. And kept me posted all the way.
18/07/16 by Robert Dillon
It all worked as it should have and for a great price.
18/07/16 by ottsonic
Super fast delivery, parcel arrived exactly as I sent it, undamaged!
I was a little skeptical as the delivery price was so low, but I am very happy with the service and would not hesitate to use Parcel Monkey again.
18/07/16 by Anthony Robinson
A parcel of 7.3 kg to New Zealand around £50 with parcel monkey over £100 with Royal Mail. Parcel picked up from our house Monday afternoon and delivered to a postal service for our son to collect the following Monday. Price included insurance and a tracking service. Absolutely excellent.
18/07/16 by Gill Lloyd. Wallingford
You got the address wrong or put the item on the wrong van, It took twice as long fof it to get to its proper destination
18/07/16 by Iain Mckay
Top quality service like always
18/07/16 by lewis gee
I was asked to use Parcel Monkey by a man who bought an item from me on eBay. I hadnt heard of you before.. I was so impressed at the speed of your service, that I will use this service in future.
18/07/16 by Angela Cable
Parcel picked up when advised and arrived safely :-)
18/07/16 by East Budleigh Garage
Good service, but the driver was very reluctant to print & sign his name. When l said l was going to call in and report this,he changed his mind.
All he wanted to do was sign DPD.
Good service overall,picked up parcel on time,speedy delivery.
The cost was reasonable,l will use this service again.
18/07/16 by Paul Randall
Did the job no issues / hassle of repeat phone calls.
18/07/16 by Jav
AVOID Parcel Monkey at all costs. Spend the money on a better service. I ordered my TV to be delivered from England to Finland. 1. The collection didnt happen on the day they mentioned and no notification of any delay was given. Even when the person at the collection address queried customer service at 5pm on the day after waiting around, they said they couldnt give any details on the collection. A day wasted. At 6pm that day collection had to be rescheduled for the next week. 2. My TV finally arrived today, completely smashed!!! I had the TV packed by a shipping & storage firm so it was well protected for this kind of transport. It appears based on the state of the TV that absolutely no care whatsoever had been taken with the package in transit. It looks like it had been repeatedly thrown from a height onto its edge. Do not use Parcel Monkey, the customer service is awful and based on many reviews (which I really wish I paid more attention to in the first place), there is a high probability that your goods will arrive damaged!
18/07/16 by Ben Davies
Our Response: Dear Customer
I am sorry to hear you have had an issue with the courier booked on our site we resell courier rates so the service is the same should you go directly, just cheaper on our site as we have better rates due to the volume of items we ship.
The collection is made by this courier so they come to pick this up so apologies for the delay and for how this item was handled by the courier you chose- however we do advise at the time of booking this item is prohibited as it is fragile to be transported via a courier network and that is something outside of Parcel Monkeys control.
Please do open a support ticket and we will be happy to investigate this with the courier and see if we can assist further.
Apologies for the inconvenience caused
Kind regards
James
Good price, clear instructions. Only minor thing was would be nice to get more help filling out US customs form but on the whole excellent.
18/07/16 by Harry
Excellent service. Would most certainly use again.
18/07/16 by Jennifer
no problem at all
18/07/16 by Customer
Excellent service ,reliable and very quick delivery to Australua thank you
18/07/16 by Maria Hayes
Very straight forward, no hassles and extremely quick delivery
18/07/16 by Linda
Simple to use, reliable and did the job perefectly, thank you.
18/07/16 by Kim Woodford
Parcel was picked up and delivered on time at a very savy price. Only drawback is we need to choose a company and book to see what are the available slots of pick up time.
Will use it again though.
18/07/16 by Raplapla Pierre
worth spending the extra £ to use parcel force as they are more dependable than the other cheaper couriers
17/07/16 by Customer
Half the price of any other quote from all the main players in parcel mail. Got our parcel to SVG in less than 4 days....previous best time was 4 weeks! Well done well be using parcel monkey again.
17/07/16 by Fiona Ryan
Amazing and on time they delivered the parcel with out damage
17/07/16 by Customer
parcel collected and delivered as promised.
17/07/16 by Peter
Booked parcel for same day collection, guarenteed next day delivery. Was not collected for a further 5days.
17/07/16 by Jack
Our Response: Dear Jack
Sorry to hear of this issue with the collection, we at Parcel Monkey do not pick the items up so please log in to your account and let us know the details on Live Chat so we can get this looked into with the courier and see why they failed to make the collection on time. I can see you booked a Parcelforce 48 hour service and once this was picked up it was delivered promptly, however please do get in touch so we can question the late pick up.
Apologies for the inconvenience caused
Kind regards
James
the best service ever, i wont change thank you very much parcel monkey.
17/07/16 by anilkumar
So I booked a parcel online and entered my cc details, order processed label should be available "immanently" a few hour later still no email and I need to log back into my dashboard.....but I dont remember creating account during the order process... Assumed an email would have been sent after order creation with a password. No email received. Tried the forgot password link..... 24 hours later still no email....tried to contact Customer services "YOU MUST LOG IN TO YOUR ACCOUNT TO CONTACT CUSTOMER SERVICES" well my problem is with account creation so Im a bit stuck..... Tried to create a new account "THIS EMAIL IS ALREADY REGISTERED" another dead end. No other contact options available, not even through Facebook, hopefully someone moniters this. My parcel is due for collection shortly.
17/07/16 by Matthew Milner
Our Response: Dear Matthew
Sorry for this issue with your log in details, please email [email protected] so we can help you get logged in. We can then check it is still on for a collection and give you full access so you can track the items you are sending
Kind regards
James
Thank you Parcel Monkey for the prompt service I received this week. The parcel was collected from the post office on Monday and was in South Carolina on Friday. As I had never sent a parcel abroad before I was a little nervous but I shouldnt have been. I will be recommending you to all I know and will definitely use you again.
17/07/16 by Karen Groves
Excellent throughout from initial booking to collection, tracking and delivery.
17/07/16 by The Laurels
Website worked very well for an international delivery. Nevertheless, it could have more choice of delivery companies. The delivery was very quick, although as they didnt give me a delivery day (only a range of days) I wasnt at home to collect it. So I I had to later go and collect 2 very large (and heavy) volumes from the post office. It would have been nice to have a shorter delivery window or a call/email warning that delivery was going to take place on day X.
16/07/16 by Pedro
Value for money print delivery customer very happy
16/07/16 by Customer
Delivered on time...polite delivery person. All fine.
16/07/16 by Customer
Easy to use would highly recommend and will definitely use again
16/07/16 by Pet
Never used before reccmmen from a friend good value for money 5 star service will definitely use again
16/07/16 by duffield
Picked up in UK. Tracking clear. Excellent emails from Spanish delivery service giving delivery down to the hour. Friendly courier on delivery. Had already tried to deliver same parcel via different service and it went all way to Spain and back again! Excellent.
16/07/16 by MAS
Good service
16/07/16 by Customer
Easy to book in and organise. Collected promptly and delivered promptly. My only niggle was the parcel force tracking was poor and my mum was waiting around as we did not know when the package had left the depot. Apart from that a very prompt service and good price.
16/07/16 by Clare
Excellent service pick up and delivery
16/07/16 by Customer
Parcel was on its way a few hours after requesting collection, delivered to the door in time promised. Price was very reasonable and I would not hesitate to use your services again.
16/07/16 by Caroline
Smooth process, easy to follow instructions and my parcel arrived within the given timeframe.
Id be happy to recommend parcel monkey to anyone.
16/07/16 by Natalie Wherlock
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