We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,498 reviews.
Undercut the Post Office for a large parcel using the same service, Ill definitely be using parcel monkey next time!
16/09/16 by Richard
Left my glasses at work before a overseas trip. Parcel Monkey got them to me very quickly
16/09/16 by Peter
Excellent service, will definitely use again!
16/09/16 by S Law
Picked up and consign on time
16/09/16 by Customer
The service was great
Thanks
16/09/16 by Railway Work
Everything was ok besides the fact that they forgot to pick up my parcel so I had to contact them online to come next week...not a big deal...just a week late
16/09/16 by Customer
The delivery went very slick, I was prompted at the right time with what to do and it was a very simple end to end process to follow.
16/09/16 by Gordon McBain
Great way to send parcels! All went very smoothly.
16/09/16 by Customer
Excellent service. Great price from DPD. No problems. Very efficient.Many thanks.
16/09/16 by Tony
Had several parcels to send to my daughter - First parcel seamed to take an age because of the address, not set out like UK address. this has got better. my daughter is now receiving regular parcels. Easy system would recommend them to anyone.
16/09/16 by Karen P
Easy to use and you can keep track of all your orders
16/09/16 by Julie
Highly recommend. First time user but will use again. Delivered a p.c
16/09/16 by Mrs quinn
Door to door they are ALOT cheaper than using the various available carriers directly.
Even my usual carrier Interlink/DPD couldnt match some of the prices I was getting via ParcelMonkey.
Ive just sent a parcel to the USA via Parcelforce (collect from me and deliver to door), would have cost approx. £80 if ordered directly, it actually it cost me £30.29 via ParcelMonkey.
Cant knock that ☺
16/09/16 by M.Francis
All parcel monkey done was told parcel force I needed a parcel picking up, just a middle man making money.
15/09/16 by Super Kev
Parcel was delivered in stated time frame. Will use again.
15/09/16 by Adam
good price, easy service. Posted with GPD to Poland, and got tracking from the UK DPD until the parcel left the UK, and then got separate tracking details from the Polish DPD division, giving me full piece of mind.
15/09/16 by Customer
Great service easy to use.
15/09/16 by Blossom
excellent service again
15/09/16 by Jane Cliffe
Firstly the driver decided he could not spare a few seconds for my dispatch team to get the parcel for him. I appreciate that you say they need to be ready on time but that was honestly ridiculous. As I try to arrange a recollection I run into to errors on your website. Naturally I look for a telephone number to call to sort this out over the phone. Then I learn that you have decided to axe the customer service? Fantastic. Stuck with an angry customer and wasted money.
15/09/16 by Customer
Honestly the worst customer experience Ive ever had. And its still ongoing. Seriously seriously bad. No customer service number at all!! Cant even speak to a human. I really hope my situation gets solved soon.
15/09/16 by Abi Firth
Our Response: Hi Abi
It looks like you have now spoken with our team and they are assisting with your issue. You can speak one to one on Live Chat when you log in to your Parcel Monkey account and the team are happy to assist.
Apologies for the inconvenience caused
Kind regards
James
Easy, cheap and perfect service, I recommend it!
15/09/16 by Rowan
Fabulous, i will use DPD again as it was fast, easy to use, great that its door to door & really reasonable price.
15/09/16 by Customer
I have been messed up by another courier for 4 days and I tried this company.Parcel not picked up,booked 1 day delayed so after 7 days my parcel is still with sender and for sure it will always be delayed for some unknown reasons.They said that they were contacting couriers but they didn`t.THEY DON`T HAVE A PHONE TO CALL DRIVERS AND DELIVERY COMPANY SO WHEN A PROBLEM THEY JUST SEND EMAILS AND THAT CREATES DELAYS AND DELAYS.All lies and false promises.Should be banned from trading standards.This company WILL BE REPORTED to watchdog and the relevant authorities.STAY WELL CLEARED.
15/09/16 by Massimo Marilli
Our Response: Dear Customer
Sorry to hear about the non collection, we do not pick items up as we resell courier rates. If the carrier fails to make a collection, log in to your Parcel Monkey account and you can speak one to one with our advisors. They can then contact the courier for you, and get it picked up as soon as possible or fix any issue with the collections as it sounds you may be having, maybe an address problem.
Apologies for the inconvenience caused
Kind regards
James
Both collection and delivery done without problems
15/09/16 by Mrs Digby
Very efficient and quick service
15/09/16 by Customdarrener
I have used Parcel Monkey twice now and both time their service was excellent
15/09/16 by Janice
All I wanted was a label to put on a parcel. It had already been paid for by the recipient. Had to create account and once id done that, I couldnt see my label anywhere. I ended up delivering it myself as I was embarrassed of the delays to the recipient. I wouldnt use again.
15/09/16 by Disgruntled
Courier is always on time and very friendly
15/09/16 by ibrihima
Didnt have a clue how to send a parcel to Sweden, came across Parcel Monkey and it was so easy. would definitely recommend.
14/09/16 by Maurine Wollen
Ive been using them for a few months and they have been excellent and I regularly recommend them to others. 5*
14/09/16 by Keith Moodie
The service was cheap and was much quicker that expected. I would definitely recommend
14/09/16 by Jack Leaston - Customer
Excellent job
14/09/16 by Gary
Very happy with this service, arrived two days earlier
14/09/16 by Customer
Easy to use web site, an affordable service that I will be using again, thank you.
14/09/16 by Lee Parker
Easy to navigate site! Good price comparisons
14/09/16 by GORDON
In my opinion parcelmonkey is very easy to use and has a very clear overview of the services and the procedure. I just realised later on that it is a little more expensive than its competitors (e.g. Parcelhero), who do pick up services for the same price. Another thing, maybe not 100% related to parcelmonkey itself, is that my parcels where just left randomly in the entrance hall of the building. I am glad that no one took them because it would have been easy for someone to just take them and leave. I specifically wrote down to which appartment they have to be delivered..
14/09/16 by Sonia
Website a little tricky at first and took a bit of finding again once we lost it. Once we got to grips with it properly worked fine. Was able to use local post office to send parcel which arrived promptly.
14/09/16 by Celia
Title says it all...Parcel was picked up the next day and arrived 4 working days later in Germany. The only thing I would have wished for: an email saying the approximate pick-up time...Luckily I only had to wait until 12pm but I couldnt make any plans for that day. But otherwise...Great :)
14/09/16 by Customer
Hi the package has arived on time but two of the items are damaged/broken, how can you sort this for me?? Thanks.
14/09/16 by Customer
The parcel was delivered within the time frame but the courier didnt wait for my daughter to answer the buzzer in her apartment block and now she has to go to the post office to pick up the parcel
14/09/16 by Anne Matthews
