We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,671 reviews.
Very quick but no care for the parcels. Boxes smashed. Make sure you tape it properly.
28/06/16 by Mr Courthial
Had some issues to start off with, mainly because their address requirements are so rigorous that non-standard addresses are refused at point of booking, causing the customer to alter it to be accepted. This is where the problems begin... But, after 5 amendments later through a time-consuming web email chat, the parcel was collected just one day late and arrived overseas in a really fast time. I would use again, purely because the pricing is insanely attractive in comparison to their competitors. However, I would be much happier if they allowed non-standard addresses to be entered (some people live in places like 55-65 Napier Road, the hyphen was rejected).
28/06/16 by Paul
Our Response: Dear Paul
Sorry to hear this item has not been collected, the couriers will only collect if they can validate the address. To rebook a collection if you are having an issue, please contact our Live Chat team who are there to help Monday to Friday 8am to 9pm.
Please open a support ticket and put FAO Manager and we will look into this address issue and rebook the collection to get your parcel pick up ASAP
Kind regards
James
used parcel monkey 5 or 6 times now, happy to continue doing so
28/06/16 by Jonathan Hollands
On the Monday I requested a courier to pick up,for next day delivery,package large and heavy,no mention whilst asking and paying for service that theres a maximum size.left a messege that I wouldnt be home so there would be a place the package would be. Tuesday came home to find package still where I left it,live chatted with a chap who told me either drop it off at a collection point or wait another24-48hours for it to be picked up.the first choice wasnt possible so I had to wait for it to be picked up....came back from work the next day ...still there ...back to live chat again,asked to speak to the manager...no joy.i ended up phoning parcel force direct and getting a new contract with them,as they told me parcel monkey had not passed the messege on that I would not be home and the package was in a safe place Wasted three days and the package was late getting where it needed to be....how hard can it be??
28/06/16 by Customer
Our Response: Dear Customer
Thank you for taking the time to leave a review, if you can obtain a quote via our website and the dimensions provided by you are accurate, the goods will be collected. If it is too large it will say on the site that Parcel Monkey cannot help with this shipment.
We can hand over notes to the courier left by you on the booking, however we cannot guarantee that they will observe these as we do not physically collect the items ourselves. If you are not in we recommend to use a drop off service to a depot or PO, or even leave the item with a neighbour who will be in when the driver comes to collect.
I am sorry to hear this caused a delay with your item
Kind regards
James
Would recommend this service. Sent a parcel 20k from UK to KOS. they said 4 days and 4 days it was. No problems at all. Picked up when they said and delivered in perfect condition.
28/06/16 by Stewart Bunce
When someone quote a price which is too good to be true, it is too good to be true. The parcel was supposed to be picked up on 13th June and courier never showed up. Had to chase them to pickup the parcel... And from 15th to 28th (as of today) the parcel is sitting on a warehouse due to someone misplacing the documents (which were handed over to the courier at the time of pickup). All the inquiries are promptly answered with a canned/predictable responses of "we are following up" but never got a solution and parcel never moved. Unacceptable service!
28/06/16 by Buddhi De Silva
Our Response: Dear Buddhi
Sorry to hear about your issue, we do not collect the parcels, we take the order and hand the details to the courier you choose on our site. The documents required will also be handed over by the customer to the courier attached to the parcel and if they come off the parcel if not securely attached the goods will be delayed. However, we can send them a new copy to assist you, to the courier who has the item should the tracking show they are missing. As we do not hold the goods, we do have to wait on courier updates so apologies for any delays this has caused you.
Kind regards
James
The fact that they dont have a contact number is ridiculous. Replys are painfully slow on their chat. They stated (for 7 days) that they were waiting for the parcel to arrive at their depot. I called the depot and they told me that the parcel had been there for the previous 5 days. They then told me that I would recieve a tracking number on tuesday and the parcel would be delivered on wednesday. Neither happened and we didnt get a reply to our messages until the following monday where they asked us to describe what the box looked like. they have now said today (4weeks later) that they have finally found the box and that it will be returned to us. I asked for a tracking number and delivery date but, of course, there was no response. I will never use their service again and I advise everyone else to do the same and look elsewhere
28/06/16 by Dean Burns
Our Response: Dear Dean
Sorry to hear you have had an issue with our service. We do not have a phone line as we offer Live Chat support from 8am to 9pm and also an email service, as we do have to wait for couriers who handle your goods to come back to us. I am not sure what depot you refer to here, as we do not have one as a reseller. Please let our team know the order details so they can look into this with the courier and we will be happy to assist.
Apologies for the inconvenience caused
Kind regards
James
This was a very smooth experience with all information easy to see and parcel delivered as promised.
28/06/16 by Switch to Wood
Absolutely great! Driver was extra helpful my parcel was deliver in 24 hours!
28/06/16 by Customer
All ok except for having to wait at home ALL day long for parcel to be collected. An am or pm would of helped
28/06/16 by Carolyn
So easy to use and reliable, only comment is on both occasions I re ieved an email stating a follow up email would arrive within 30 mins. This did not happen it was in the next 24hrs which meant we were unsure what was happening but it came through and all good.
28/06/16 by HJayne Melling
Quick, easy and competitive.
28/06/16 by Paul.A
I placed the order midday Tuesday and the parcel arrived Friday morning, from the UK to south of France. The labels were sent to me which I then had to scan and email through to the person sending the parcel so an option to have the labels sent to someone other than the person requesting the order would be a good idea.
28/06/16 by Gaye Matthews
I was surprised by how inexpensive it was to have large parcels (25kg) collected and sent to the Czech Republic. Very little admin, very efficient service, delivery was 4 working days later. The prices I found on Parcel Monkey seemed to be substantially lower than when I tried to navigate the indivividual website of the carrier which I had chosen through them. Would definitely use this service again.
28/06/16 by John
Didnt get a confirmation, but the delivery guy showed up anyways! :/
28/06/16 by Customer
Great website, offering services to suit all your postage needs. Really easy to use.
28/06/16 by Feltz
Used parcel force through PM cheaper than going direct.
28/06/16 by Customer
Excellent service and low cost options. Great for bulky items - Door to Door Service.
Thanks
28/06/16 by Liam Kennedy
It has been one week since my parcel was collected from 77 heathfield Swansea. I contacted DPD today and they have informed me my parcel is in England in Parcel monkeys depot! I have been trying to contact parcel monkey all morning and have been unable to talk to anyone!! I am not happy and i want someone to contact me immediately!!
28/06/16 by Aaron O' Brien
Our Response: Dear Aaron
Sorry to hear about this delay with your parcel, please log in to your Parcel Monkey account and then you can contact our Live Chat team who will be able to assist and they are on line 8am to 9pm. You can also raise an email ticket to our support team who will be happy to assist.
Apologies for the inconvenience caused
Kind regards
James
Absolutly excellent service, quick and no hassles. would recommend to anyone
28/06/16 by Nick Clement
No fuss, easy to book, worked very well.
27/06/16 by Eva
Excellent service. We had to return a fairly large item that we had bought in China (wasnt suitable). It took five days to get there and the tracking service was amazing. We were able to follow the parcel all the way. We would definitely recommend Parcel Monkey
27/06/16 by Frankie
Parcel delivered one day late it was business delivery today I have to send another parcel and I use other delivery service
27/06/16 by Tariq
Our Response: Dear Tariq
I am very sorry to hear about the delay with your item, we do not make collections or deliveries as a reseller so please let us know the order number on Live Chat and we can chase the courier to see what caused this problem.
Apologies for the inconvenience caused
Kind regards
James
cheers :) great service and excellent value
27/06/16 by Customer
third (& last) time in a row parcel monkey (well named) let me down. 27 May sent a parcel to South Africa. intial quote was £60, whcih went to £90 after I quoted my customer. no follow up till I tried to track. then was told needed extra number. which I supplied but took over an hour to ask & find/ reply so item was returned to me. 27 June utterly disgusting experience never to be repeated. was told Id get a refund upon receipt, THEN told 3-5 working days wait, everything is a let down with PM NEVER use them, they blame the coureirs THEY recommend/ use, and never take resposnsibility for anything, use anyone use a donkey just avoid these well bunch of monkeys, UPDATE to PM reply; I have tried tickets. emails, and live chat, it takes on average SIX times to get an answer to a question, and than as here you usually blame others for everything. still waiting for refund. hopeless company go direct if you want to send anything anywhere.
27/06/16 by D M Whitfield
Our Response: Dear Customer
Sorry to hear you have had an issue with Parcel Monkey, the quick quote gets a price based on weight however should the item be large too the price can go up once you get a full quote with all your details added. We do not handle the goods so returns are carried out by either customs or the courier, so we would need to look into this and see why they sent it back. Please raise a support ticket and the team can advise more on the return based on the couriers info. If a refund has been advised, just pop on Live Chat and the agent can assist from there getting this to you,
Apologies for the issues you have had sending this parcel
Kind regards
James
Will definitely use again.
27/06/16 by Ann
No problems at all
27/06/16 by Nightowl
On the whole a good service, l had a problem because l dont have a printer and had to ask a neighbour to help out.
The charges for my l kg parcel were half the cost of the Royal Mail so on that basis l would definately use them again.
The fact the parcel was collected was a bonus.
27/06/16 by S Day
the courier came home and in 3 days my stuff was in italy. thanks
27/06/16 by andrea
Very effective, on time I really didnt expect this kind of service I am very pleased
27/06/16 by Customer Betselot B
My parcel was not picked up -no call, no email -although all contact details were available . No effort=no service A dissapointed customer
27/06/16 by Customer
Our Response: Dear Customer
Apologies for the inconvenience caused, we do not make the collections, we hand the order details to the courier who then makes the collection. Please contact us via Live Chat open 8am to 9pm weekdays and we can look into this for you.
Kind regards
James
I booked a shipment for a same day shipment the shipment was cancelled without informing me. when I contacted customer service to enquire, the only answer I received is "the shipment was cancelled on our system and you should rebook it for tomorrow" if I wanted it for next day I wouldnt book same day and how can you not know why it was cancelled ? and at least inform the customer !!!
27/06/16 by Customer
Our Response: Dear Customer
Sorry to hear about this cancelled collection, please raise a support ticket and we can look into why this was cancelled and update you. We may then be able to issue a refund depending on the circumstance if the service was not used
Kind regards
James
Very easy
Pack and go system
East to navigate website
Will use in the future
27/06/16 by Kirsty
booked to deliver a very large parcel through parcel monkey with parcel force. it was delivered 2 days late and then left unattended at the wrong address in the wrong post code, i had some random person texting me asking to get this massive parcel moved from outside my front door! the customer service i got to deal with this was poor from parcel monkey and got a load of excuses i had to ring parcel force myself and sort the problem with parcel monkey did nothing. i requested a refund and to speak to a manager and they are making this very difficult do not use them!!! spend that little extra
27/06/16 by chris marsden
Our Response: Dear Chris
Sorry to hear about your problems with Parcelforce who handle the goods.once we pass them the booking. It is unlike them to have this sort of issue so please raise a Live Chat or a support ticket and we will look into this for you with them. The best way to speak with a manager as we do not have phone lines would be a support ticket with FAO Manager and they will pick this up from here.
Once again we are very sorry for the issues caused on this occasion
Kind regards
James
Speedy and efficient service. Will use them again.
27/06/16 by Dollygolfer
Quick service and very reasonable prices
27/06/16 by Alan Creighton
I am really impressed with the delivery service we were given, we will definitely be using this service again if we have any more packages to send as they were outstanding from pick up to delivery, Many thanks for the brilliant service. I will definitely recommend this service.
27/06/16 by MRS M Talbot
Cheapest prices I could find and fast delivery.
27/06/16 by Customer
A simple and efficient service
27/06/16 by Dave
All went very smoothly, price was half what I would have paid by going direct. Have knocked off one star because the lack of transparent contact details for Parcel Monkey made me a little nervous, would have reassured me to know exactly how to speak with someone should any problems arise.
27/06/16 by Nik
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