We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,668 reviews.
First off all my order gone missing. What I mean is not visible on dashboard and cant print label. After contacted customers service label sent on email. Secondly cant trace parcel and when. Contacted customers service been promised to receive emai with update about parcel Is sent. Never received any email any feedback. Assume parcel lost in transit as can prove was delivered. Got all chat transcription. staff poorly trained, and arrogant. Very unhelpful. Lesson learned. No more parcel monkey for me. thanks to a bad service managed to find better parcel carrier middle man and much more happier. Bye bye parcelmonkey.
30/06/16 by S Krasnozon
Our Response: Dear Customer,
When you place an order under your email address on your account will appear a label, unless there is an error message, This is also emailed direct to your account when you place an order. The PM order number is used to track the item, and if not our support team can help on Live Chat from 8am to 9pm weekdays. I have checked your account and no email messages have been sent to our team from you and we have reviewed the Live Chat and the agent was polite and dealt with your enquiry.
Kind regards
James
Booked it, paid for it, dropped it off, delivery was faster than expected - exactly what it said on the box!
30/06/16 by Customer
Made a booking. Got told my payment didnt work but it did. Courier fetched package and had two tracking number. No one could tell me which was the correct one. Parcel was next day delivery. Parcel arrived 4 days later
30/06/16 by Customer not returning
Our Response: Dear Customer
I am sorry to hear of this confusion, when you placed the order you would of received an order confirmation to show the goods are on the system, to be collected and that payment had been received. Our Live Chat team are on hand to help from 8am to 9pm weekdays should you need any help confirming this or have an issue.
Apologies for the delay in the final delivery
Kind regards
James
Excellent service
30/06/16 by Sadik Ahmed
No problems - parcel picked up by Parcelforce - arrived in Florida to a happy customer three days later!
30/06/16 by Mike Paget
I posted a very sturdy sound recording machine, bubble wrapped and boxed. It was marked ..fragile... When it was checked by the buyer, it was found that the hard drive no longer worked, and an effects card had become loose. this item was fully functional whe n posted, and these problems could only be caused by rough handling, bangs etc.
30/06/16 by Customer
Our Response: Dear Customer
I am sorry to hear about this issue, Parcel Monkey do not handle the goods, we resell discounted courier rates to our customers and then you choose which courier you wish to use. Please raise a support ticket and our support team can look into this and we will be happy to assist.
Once again apologies for the inconvenience caused
Kind regards
James
Parcel was collected and delivered as planned. Perfect :-)
30/06/16 by Suzanne
In todays saturated carrier market, it is reassuring to see theres at least one company, that keeps all the "brain melting" endless questions and conditions to a minimum, yet provides an excellent efficient service.
30/06/16 by Irishroag
Thank you very much for your review- glad you find the service easy to use
Easy to compare, quick to return prices. Would use again.
30/06/16 by MacPepper
Fast, cheap and easy.
29/06/16 by Customer
Cant thank them enough.. picked up and dropped in Guernsey in record time
29/06/16 by superblue
Easy to use. Parcel delivered in 24 hours
29/06/16 by Customer
Realy great great great very great very very great
29/06/16 by J Harvey
Very quick straightforward service.Yes would use again.Good prices.
29/06/16 by patricia sadler
Good price, timed collection, slight lack of information about delivery but this was due to overseas agent. Parcel monkey cannot be responsible for this.
29/06/16 by Kenneth Naylor
Great service.
Very clear, tells you whats up, how much its going to cost, self managed and super easy.
Highly recommended.
29/06/16 by Customer Jen
I paid for Parcelforce 48, it has been 7 days now and the package has still not been delivered
29/06/16 by Ken Foden
Brilliant, easy to use service. Highly recomened for value for money!
29/06/16 by Customer
Avoid these cowboys at all costs, your better off paying slightly more and receive a decent service from elsewhere rather then using these thieves. Issue is same as many others on here, no collection on 2 occasions even after having the patience to give them a second chance on re-booking. Then they withhold my refund, I have become so fed up that I have now instructed trading standards and also the information commissioners office to investigate this fraudulent company. I have also requested my bank to issue a chargeback order so a refund should be made by my bank. Dont believe the 5 star ratings, they have most probably been paid reviews or even worse done by the company themselves. AVOID THIS COMPANY AT ALL COSTS.
29/06/16 by Zain Karim
Our Response: Dear Zain
Sorry to hear the courier you booked on our site failed to make a collection, if you cancel a refund is issued in 3-5 working days. We do not make the collections, we resell courier services and they then come and pick up your items. If they fail to collect we can rebook the collection, or of course cancel and refund for you.
Trustpilot is an independent review site, we help thousands of customers every year save money on low cost shipping and the majority are very happy repeat customers.
We work closely with all the relevant authorities to provide a very good service to the public and conform to all requirements to provide an excellent service to the public
Kind regards
James
My parcel got sent to the wrong depo...Very...Very bad service.
29/06/16 by Garry.
Our Response: Dear Garry
I am very sorry to hear about this issue, we do not handle the items as a courier re-seller. Please get in touch with our Live Chat open from 8am to 9pm, and we can look into this with the courier and see why this happened.
Apologies for the inconvenience caused
Kind regards
James
I sent my first parcel abroad, they charged me £8 extra. They charged me £3 for my second parcel which was only 0.6kg more than its weight. I sent 3 parcels together, they charged me £40. I weighed them very carefully before sending them which was just under 90kg, later on they sent me an email that they want to take £40 from my account because they said that my parcels weight was 105kg!!!!! 15kg different between me and their weighing!!!!! Who believes this. Any how, I realised now that they charge for nothing, its been their habits to charge customers.
29/06/16 by Customer
Our Response: Dear Customer
I am sorry to hear you are unhappy with additional charges, they come from the courier to us to then collect from the customer. You must ensure all details added into the quote engine are accurate as when they get the goods in their network they will measure it using lasers to be 100% accurate. The courier use volumetric weight also so it is not just the actual weight but all dimensions too..
If you wish to discuss this further, please contact us via a support ticket addressed as for FAO Manager
Kind regards
James
Happy with the service
29/06/16 by Customer
Parcel picked up on time and delivered 2 days earlier than 1st advised
29/06/16 by Liz
Excellent service for collection and delivering the goods via parcelforce but they have taken extra money from my debit card as there have stated the measurements and weight is incorrect but they send no proof. Have sent a few parcels with them but will think twice now.
29/06/16 by Cookie monster
Not wasting my time to write a review after all the time they have waste of mine. AWFUL customer service.
29/06/16 by Customer
Our Response: Dear Customer
I am sorry to see you have left a review of our services that reflects a bad experience. In order to help you further with this, please raise a support ticket and the team will be happy to help. We have looked against your email address and their is no support ticket open, so we have not heard from you to step in and help
Kind regards
James
Appalling service
29/06/16 by Customer
Our Response: Dear Customer
I am very sorry to hear you have had an issue with your service, please raise a support ticket and we will be happy to help.
Kind regards
James
Collected and delivered safely on time.
Very satisfied.
29/06/16 by Julian
Shipped 18 boxes with Parcelmonkey from the UK to Hungary, all arrived on time. Caution: use strong boxes and pack your stuff well as boxes get damaged on the way!
29/06/16 by ZN
with this parcel.
I followed the instruction to the letter on the Parcel Monkeys website with regards to the customs procedure but still have not received my parcel. I posted it nearly 4 weeks ago.
Hard to apportion blame but yeh stressful just the same.
29/06/16 by Customer
Prompt, effective and self explanatory. Will definitely use this company again.
29/06/16 by Happy Customer
Great way to send out orders, easy and convenient.
29/06/16 by Caroline Fish
Brilliant service kept me up to date also got the service for a really good price will be using parcel monkey for many more years to come.
29/06/16 by Gareth Williams
Best ever service experience I had.reliable and very fast delivery within two days from uk to neatherland and well cheap compare to royal mail.with tracking system thats even better.definitely recommended to every one.will use this service again.thank you.
29/06/16 by sutty
Really great and efficient service would recommend
28/06/16 by Customer katie Lowbridge
Would not hesitate to recommend Parcel Monkey.
28/06/16 by Customer
Email arrived as soon as I had paid... saying a further email within 30 mins would arrive with a link to print the despatch label. 1 1/2 hours later... still no email... had to go into a chat to get a link to print the label. Next day 30 minutes after the parcel had been collected... an email arrived with a link to print the label. Basically.... sort yourselves out... this is not good customer service. The actual despatch and delivery was fine... the management was not.
28/06/16 by watcha
Very good all round
28/06/16 by Customerjack
Very quick but no care for the parcels. Boxes smashed. Make sure you tape it properly.
28/06/16 by Mr Courthial
Had some issues to start off with, mainly because their address requirements are so rigorous that non-standard addresses are refused at point of booking, causing the customer to alter it to be accepted. This is where the problems begin... But, after 5 amendments later through a time-consuming web email chat, the parcel was collected just one day late and arrived overseas in a really fast time. I would use again, purely because the pricing is insanely attractive in comparison to their competitors. However, I would be much happier if they allowed non-standard addresses to be entered (some people live in places like 55-65 Napier Road, the hyphen was rejected).
28/06/16 by Paul
Our Response: Dear Paul
Sorry to hear this item has not been collected, the couriers will only collect if they can validate the address. To rebook a collection if you are having an issue, please contact our Live Chat team who are there to help Monday to Friday 8am to 9pm.
Please open a support ticket and put FAO Manager and we will look into this address issue and rebook the collection to get your parcel pick up ASAP
Kind regards
James
used parcel monkey 5 or 6 times now, happy to continue doing so
28/06/16 by Jonathan Hollands
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