We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,120 reviews.
Easy website, good prices, never had a problem, items collected on time and delivered quickly. I would recommend using this company.
23/07/16 by Julie Gerrard
Another parcel delivered on time...Thank you.
23/07/16 by KJ
Unable to contact parcel monkey to change my order - no phone number & no email address. Couldnt log in so asked for password to be sent to me but this did not receive the password via email.
23/07/16 by Suds
Our Response: Dear Suds
Sorry to hear you are having an issue, please email us at [email protected] and we will assist in getting you logged into your Parcel Monkey account.
Thanks for your co-operation
Kind regards
James
The service was excellent. The parcel has delivered from the UK to Sri Lanka. Parcel has collected on time and it has delivered before 7 days. Tracking service also really good.
23/07/16 by Mr Mahesh Dissanayake
The delivery itself went very smoothly and arrived as promised. I found the online tracker great to use once the parcel had been collected. However, when I first booked, the email I received assured me I would have an email within 30mins with instructions - this never arrived.
23/07/16 by Customer
My first time of using this service, but it wont be the last.
I saved money & enjoyed a fantastic service from booking the pick up on the website to collecting the parcels from the delivery guy.
I cant recommend the team enough.
Keep up the good work ????????
Happy costomer
22/07/16 by Mark Boyce
Paid £25less for the same service that the post office was offering for £41. Steal. Printed off documents and was sent within 2 days. Arrived at its international destination within 2 days, door to door. Easily tracked the whole way. Top service and value for money.
22/07/16 by Chaddas
delivered to philippines in 4 days, tracked all the way and for a great price. will be using again
22/07/16 by graham targett
Collected from Essex Monday evening. Delivered to New Zealand Thursday uk time. Very happy
22/07/16 by Gillian Smith
I will use them again because they are so organised, and their charges are so reasonable
22/07/16 by Jack Cox
As expected, an excellent service. Very easy and convenient to use.
22/07/16 by Customer
collection on time, quick delivery and excellent customer service. I will always use this company.
22/07/16 by Fede
Easy to get a price on the Website, easy to set up an Account, easy to issue the instruction and place the Order which ultimately went through Parcelforce. Painless all the way, everything happened as it should and good update communications from Parcel Monkey throughout. I will have no hesitation in using them again.
22/07/16 by Peter Dove
good and timely
22/07/16 by Customer
No problems, will use again if needed.
22/07/16 by CustomerJ. Greaves
Once i booked it, i just had to print the label of the parcel. They came the day that i booked providing tracking number of the parcel. The parcel took just 3 days to arrive in South EU. I will definitely use it again.
22/07/16 by Nikos T.
The site is a pain to use but the service is very Good
22/07/16 by Customer
First time using Parcel Monkey, very happy sent a parcel internationally, it was picked up the next day by DPD and delivered within 3 working days for a quarter of the price Parcelforce was charging.
Will be using from now on.
22/07/16 by Martin Small
First time we have used Parcel Monkey, It wont be the last
22/07/16 by Ardrossan Printing Company Ltd
It was much cheaper than booking through the courier (Parcel Force) directly and the item was picked up same day. Went from UK-USA, Friday-Monday. Any customer service queries have to go through Parcel Monkey. You get the couriers tracking details to track directly through couriers website.
Excellent, would recommend!
22/07/16 by Customer
Goods arrived on time, but were damaged in transit
22/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear of this issue with the goods and the courier company, please raise a support ticket and we will be happy to review this. Sadly we do not handle the goods ourselves, we simply resell the services on our platform and offer the chance to add protection cover for your item as part of the quote engine to protect you against damage.
Apologies for the inconvenience
Kind regards
James
i hate companies that send spam asking for a review, They should just put a link on their own website to give people the option, all i want by email is the conformation and money off codes.
22/07/16 by dave
Our Response: Hi Dave
Thanks for your comment, we will review this and tweak who receives our emails asking for their valued feedback. Sorry if this has been of inconvenience.
Kind regards
James
My first experience with Parcel Monkey and theyve just pulled a fast one on me. I had a package weighed at 3kg and paid accordingly. During the delivery I received an email from Parcel Monkey stating that the package was actually 7.5kg and that an additional fee of £28.95 had been deducted from my card. I have just received the package. It weighs 3kg. In fact the courier company even stuck a label on the package confirming the weight of the consignment, so the response below from Parcel Monkey is simply untrue. I was effectively charged over £60 for a delivery I was originally quoted as costing £32.76. Not only did Parcel Monkey make up an additional fee, they then deducted the additional amount from my card without permission. This is completely unacceptable and very disappointing. As a savvy internet user I feel foolish for falling for such a simple scam like this.
22/07/16 by Jamie Furlong
Our Response: Hello Jamie
As you can see from our overall rating of 8/10 made up from the opinions of thousands of customers we are a legitimate company and have been trading for some time.
Additional charges are made by the carrier when goods are sent and not correctly weighed and measured by the sender, and thus they charge us and we pass that on to you. It is based on volumetric weight which is calculated not just on the weight, but all dimensions. If you are unhappy with this charge and want the proof of the actual measurements collected by the courier using laser scanning technology at their depot, please open a ticket and raise this with our support team. Likewise if the courier is incorrect we will be happy to pursue this with them on your behalf.
We look forward to hearing from you,
Kind regards
James
Sent 5kg.box to New Zealand. It arrived intact and well within the timescale advertised. Will use again.
22/07/16 by mummy
Delivered on time. Very good price and tracking service.
21/07/16 by Graham Hughes
Excellent service on time and staff very polite and efficient..
21/07/16 by Christine
No good. Parcel has not been delivered.
21/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear your item has yet to be delivered by DPD, please log in to your Parcel Monkey account and open a support ticket and the team will be happy to chase the courier up on this.
Apologies for the inconvenience caused
Kind regards
James
I have used parcel monkey numerous times to send things out to Spain. Always reliable, never managed to beat it on price- dont know how you do it!!!
21/07/16 by Jo Brocklebank
Stumbled upon parcel monkey when sending a big box of clothes to w friend for her son.
Found it to be easy to use and great value.
Will definitely use again.
21/07/16 by L__W
I have used Parcel Monkey many times, however, always given them the benefit of the doubt. No more!!! I booked a delivery for 10am the next day this morning, however, the courier failed to collect! I contacted their on line service team, who constantly read from a script, therefore, giving no customer service. After speaking with one agent, I was advised to wait until 6pm. We close at 4:00 - therefore had to wait 2 hours as this parcel was urgently needed. Guess what?? No collection. I contacted the team again to be told I collection could be up till 7pm!! By t his time I was seething!! The operative was reading from a script and offered to collect tomorrow! What part of THIS PARCEL IS URGENT AND NEEDED TO BE AT THE DESTINATION ADDRESS FOR 10AM THE NEXT DAY, do they not understand!!! After contacting the customer service team again I was advised that the courier would not be collecting now as it was after 6pm. Parcel Monkeys strap line is we help thousands of people save money every day!!!! I feel they should add NOT at the end. Their incompetence has caused inconvenience to me and my customer, loss of earning and extra stress. I paid Parcel Monkey in all good faith they would deliver what they advertise, however, I have now been told my refund will take 5 working days. Please think twice before using Parcel Monkey
21/07/16 by 10206413783558768
Our Response: Dear Customer
I am very sorry to hear about this issue with the collection, Parcel Monkey are not a courier we resell courier services so this non collection would of been caused by the courier Parcelforce, They can collect until 6pm on the allocated day so the agent would of been correct to advise this.
I am very sorry for the late collection and the inconvenience caused by the courier on this occasion.
Kind regards
James
Easy to book online, multiple options and great prices.
Package arrived ahead of schedule.
Second time ive used Parcel Monkey, same experience :)
21/07/16 by Gerry
The best thing since sliced bread! Wonderful, quick, and reliable service. Will use parcelmonkey again and again!!!
21/07/16 by ZR
Nice and easy to book in, prompt pickup - no issues
21/07/16 by Customer
thank you parcel monkey & DPD what a great service . will use it again. In 4 days my parcel arrived to Portugal .
21/07/16 by Bruno
great easy quick service
21/07/16 by Dob
I sent a parcel from UK to China - make sure you have a full inventory list WITH PROOF of how much things cost due to the tax when it lands in China!
21/07/16 by Paula Alderson
Really easy account set up. Payment was no problem. Collection and delivery were prompt. We even had to obtain a POD and this was simple - all done online. Cannot fault the service from start to end!!
21/07/16 by Greenhey
I have used Parcel Monkey for 4 deliveries over the last 2 weeks and the service was straight forward, easy and a competitive price.
I would recommend Parcel Monkey to anyone needing a reliable and easy to use courier service.
21/07/16 by Steve Mitton.
Booked for same day parcel collection for delivery the following day. Very easy to use, all went smoothly. Would definitely use again :)
21/07/16 by Nicole
Cost effective, reliable & efficient. First time I have used your services & I was very impressed.Highly recommend.
21/07/16 by donna lowe
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