We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
I had a package that needed to be in Amsterdam on Monday. I shipped it on thursday with a two day delivery time. However, the package didnt arrived on monday. I have been on the phone for 2 hours, try to contact parcelforce myself, really did everything i could but nobody came back to me or really tried to help me. Because of this reason my package came to late and has cost me £ 1000.- and a happy customer. im really not happy with this service
30/09/16 by Customer
Our Response: Dear Customer
Sorry to hear of the delay with your package when in transit with Parcelforce. We offer Live Chat on our site Mon to Fri 8am to 9pm and a support ticket service too where you contact us and then we contact the courier on your behalf to resolve any issues.
Apologies for the inconvenience caused
Kind regards
James
They are rubbish I have given them a valid address in Spain, they say it isnt, I have sent parcels to this address many times, it is a valid address, they have no land line method of contact and thier operators seem to be moronic. Not worth the hassle
30/09/16 by Laurence Jacoby
Our Response: Hello Laurence
Sorry to hear about this delivery issue, we do not handle the goods ourselves as we resell the service. If the courier is not happy with the address they will not be able to service the order. We have Live Chat and a support ticket system should there be an issue and the team will be happy to resolve it for you.
Kind regards
James
I placed my order on Friday morning and dropped my parcel off at the local PO. It arrived in Spain on Monday morning and I saved a LOT of money by paying online and not at the PO. I will always use this service n future.
30/09/16 by Alex
PICKED UP AND DELIVERED AS REQUIRED
30/09/16 by robert
I had no idea about shipping parcels. Parcel monkey helped me find the right courier at the right cost with ease.
30/09/16 by Mark C
Quality experience. Simple and easy.
30/09/16 by PC
I had a strangely shaped parcel, so I tried to talk to ParcelMonkey about my options. I found all of the customer service agents polite but vague and unhelpful. Once I finally got the tag sorted, however, the parcel arrived intact and in very good time from London to Melbourne, Australia.
30/09/16 by Customer
sent to wrong delivery depot, took twice as long to deliver, will use hermes next time
30/09/16 by frank fender
Shocking service late for collection and had to wait the weekend I paid £11 for this what a joke! Not coming with you again
30/09/16 by Customer
Our Response: Dear Customer
I am very sorry to hear about the delay, we at Parcel Monkey do not handle the goods we resell courier services. If the collection is late please contact us so we can contact the carrier to investigate this for you.
Apologies for the inconvenience caused
Kind regards
James
Email with label attached a bit slow and it was difficult to navigate their website but as a delivery organiser they did well.
29/09/16 by Suttd
parcel sent to sweden a little slower to be delivered than expected but it got there
29/09/16 by Charles
Parcelmokey always very good and quick at responding to any problems.
29/09/16 by Customer
Excellent service. Their online chat is so speedy and they were the cheapest around. Saved me nearly £200 posting a really heavy parcel to India. Thanks Parcel Monkey ????????
29/09/16 by Hayley
Easy to use website to compare prices and buy
29/09/16 by Liz Bedford
Ordered the delivery service collected on time advised the following day delivered in Spain one day in advance of expected date three days later...truly excellent and great communication from dpd an there partner companies right up to time slot delivery. Great value too
29/09/16 by David Ogden
Easy to book parcel delivery
Local drop off points
Tracking from drop off to delivery
Excellent service!
29/09/16 by Docoto Fiftyfive
I have used a few times now. From start to finish, I knew where my parcel was and delivered on time.
29/09/16 by Deborah McRonald
Excellent service,delivered on time .would be happy to recommend this company
29/09/16 by Mrs Margaret McMorrow
Used parcel monkey for the first time....no complaints.....cheaper than going directly to my chosen courier. Extremely easy to use.
29/09/16 by Marsh
Parcel monkeys customer service is online only. So waiting for responses from their inept and useless customer service team takes months. They will do everything in their power to not pay you what they owe you for losing a package. Better to organise deliveries with the couriers directly. Dont waste your time with these money grabbing cheapskates.
29/09/16 by Ben
Our Response: Dear Ben
We have Live Chat online answering tickets from 8am to 9pm weekdays and every support ticket that comes through is also answered in a matter of hours. We do not handle the packages, we resell courier services and the customer chooses which company will come and handle their item. I am sorry to hear your item was lost in transit, the claims team will do their best to assist.
Kind regards
James
Really good rate and excellent service.. the only issue is that during weekend the response is ver slow
29/09/16 by Khalid Sharif
excellent service. Thank you
29/09/16 by maria mizzi
Pickup was fine and parcel went through system as expected -- but delivery was inadequate. In the courier notes was a request that the addressee be phoned on delivery (phone number supplied), as delivery site is complex and confusing. This request was repeated on the envelope itself. But no such phone call was made, with the result that the parcel was left at the wrong house. Person who signed for it was not known to the addressee; they simply left it outside the addressees door, where it could easily have been stolen. Unsatisfactory given the considerable cost of the service
29/09/16 by mark sinker
Found it very easy to set up a collection for a large parcel.
Thanks, I will be using this again.
29/09/16 by Gavin McKenzie
Takes a little while to learn to navigate, but the service worked well.
29/09/16 by Chris J
Will not use again took too long to arrive and was charged extra??? I gave the correct measurements and weight???
29/09/16 by Lilyann Scott Ayres
Perfect, parcel delivered speedily and in good order, and within timescales stated. Many thanks.
29/09/16 by Deon, Warwickshire uk
Excellent service, both collection and delivery ( to Fiji ). Would definitely recommend.
29/09/16 by Angela Capper
Paid for 24 hour delivery - Parcel Monkey failed to deliver in this time frame - Would not use again.
29/09/16 by Debbie
Our Response: Dear Debbie
Thanks for taking the time to leave a review, I can see this Parcelforce service was collected on a Friday and the service is weekday service, so due for delivery Monday. The tracking then states the carrier tried to deliver this on Monday for you but was not able to which would mean nobody was present to accept the delivery. We can look into this if you contact us with your chosen carrier Parcelforce, however the tracking states it was then delivered Tuesday, the next available working day.
Kind regards
James
Have been using this service for a while now, had no issues with it so far.
Pickup and delivery works exactly the way youd expect.
29/09/16 by Zsolt
Good service easy to use
29/09/16 by Pawel Czerwinski
Just ok ! Payed for 24 hour service on a Thursday, didnt arrive til the Monday!!
28/09/16 by David Reid
Sending my parcel was very simple, cheap and well delivered.
28/09/16 by Hafis
Customer support is unreachable - not via chat, phone, or email. Contacted them several times to no avail. For a company specializing in express shipments, thats simply unacceptable.
28/09/16 by Sleepy inSeattle
Our Response: Dear Customer
We offer Live Chat 8am to 9pm weekdays and support emails around the clock. Please let us know your PM order number via these channels on your account and we will be more than happy to help.
Kind regards
James
Been waiting 2 days for a parcel to be collected.
28/09/16 by Singh
Our Response: Dear Singh
Sorry to hear about this non collection, we at Parcel Monkey do not handle the goods, so the carrier you choose from our quote engine will come to collect. If they fail to pick the parcel up, please contact us via Live Chat open weekdays 8am to 9pm and we will contact the courier to resolve the issue.
Kind regards
James
Very easy to use website anabling access to many courier and postal companies. I used DPD.
28/09/16 by Richard McDonald
Very good and good value service. Delivered on time with good tracking information.
28/09/16 by Mr A Meisuria
Cost effective and delivered on time. Would recommend.
28/09/16 by Ms Pat Kennedy
Booked a parcel to be delivered they didnt deliver it and sent it back to me this took a month in total .now have a unhappy buyer and have to remember post with different company . Still waiting on a refund . Would not use again they dont a a customer service telephone number just a message service on there website which is totally useless . Do not recommend them .
28/09/16 by Dawn Turner
Our Response: Dear Dawn
Thank you for taking the time to leave a review. Parcels can be sent back for various reasons and you can speak to our Live Chat team weekdays from 8am to 9pm weekdays or drop us an email at any time. Please get in touch with your PM order details so we can look into the issue with the refund.
Kind regards
James
Easy to follow online instructions and very helpful courier
28/09/16 by Customer
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