We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
Worked a treat! used Parcel Force as that worked best for me :)
Save having to go to all the other sites and enter the details every time!
Will pass on the good word!
Thank you.
26/07/16 by James
Thanks for your feedback James, that is our exact goal making life easier finding a decent carrier for less
Parcel did not arrive when promised
26/07/16 by Customer
First time i have used this company, was very easy to send my parcels
at a good price 1/3 cheaper than royal mail even with insurance.
able to drop my parcel at local shop for collection, parcels delivered on time. Thanks recommended will use again.
26/07/16 by jimbob52
Found me a very favourable price. Good web site.
26/07/16 by Peter Vanisles
Failed to another courier, custom service are useless. Absolute nuisance to use, NEVER USE PARCELMONKEY
26/07/16 by Customer
Our Response: Dear Customer
I am very sorry to hear the parcel was not collected by the courier, we do not make the collections as we are a re-seller. Should they fail to collect the goods we can contact them to re-book the service in via the Live Chat tool. Also we offer drop off services should you not be able to wait in for collections.
Apologies for the inconvenience caused
Kind regards
James
Bought next day delivery through Parcel Monkey on Tuesday, had the parcel collected from me on Wednesday, I was expecting it to be delivered on Thursday, but it was as late as the following Monday.
26/07/16 by Kieran
The website booking;the parcel collection and delivery all worked very smoothly and the cost was cheaper or comparable to other carriers. I would certainly consider using this service again.
26/07/16 by Sheila MacIver
We paid for next day delivery and were left disappointed as our parcel arrived after 24 hours. Unacceptable. One very disappointed grandson
26/07/16 by CharlotteR
Our Response: Dear Charlotte
I am very sorry to hear about the delay with this service Parcel Monkey do not handle the items, we resell the courier services based on the service times provided to us by the courier.
Apologies for the inconvenience caused
Kind regards
James
Great service from Parcel Monkey. Easy to use, fast service.
26/07/16 by CMC
Very quick service and Im very pleased
Would definitely recommend
Thank you
26/07/16 by Maria
Enjoyed a brilliant service, with easy to follow instructions, Parcel Monkey supplied customs paperwork that was straightforward to complete. Courier collected on time, no fuss and delivery was prompt. Very competitive price too!
26/07/16 by Howard Moynan
I would not use this company again they overcharged and doubled the quote - terrible service.
26/07/16 by Customer
Our Response: Dear Customer
Thanks for your review, when you place the order using our quote engine you can see exactly how much the service is going to be, as long as you declare accurately the parcel weight and dimensions. This is then agreed to by the customer to be paid so if the price is to high you do not have to commit to the service, plus you can cancel if you are unhappy for a refund.
Kind regards
James
I booked a parcel to be delivered with a 24h service - somewhere along the line, the parcel got lost in the depot. Parcel Monkey did said they had enquired, and just kept giving me the status from the parcel tracking, which I had already checked. Every time I asked what the status was, they just said they were waiting a response from the delivery company, there was nothing they could do. I had to call the delivery company myself to resolve the issue, which begs the question why I even bothered to use Parcel Monkey and give them my money, if they are not going to do their job as a liaison. They proceeded to refuse to give me a full refund that took over 2 weeks to be delivered, made me take up my time to track it down, and proceeded to have the most useless and template-spewing customer service I have ever seen. Absolutely no attempt to actually help me.
26/07/16 by AP
Our Response: Dear AP
Sorry to hear the about this item being delayed with the courier, we do not handle the goods. Please do contact us about the service you received if you are unhappy and we will get this looked into by the support team manager and see if we can be of further assistance with the refund.
Apologies for the inconvenience caused
Kind regards
James
To luxembourg, arrived on time, very affordable, no damage
26/07/16 by Customer
After being quoted £72 to courier a £20 value item I was chuffed to find that parcel monkey quoted £12, it was all sorted very easily, was able to choose my collection day and then it was delivered safely two days later. Will definitely use again.
26/07/16 by S Hall
The site was easy to use. Parcelforce arrived in the time slot indicated and the price was much lower than at the Post Office.
26/07/16 by Karen
Spent several hours chasing the couriers and local premises as item showed as delivered. Eventually it arrived - the driver had incorrectly marked it as delivered when doing a different drop.
26/07/16 by Customer
Using Parcel Monkey it cost me £16 to send a parcel to Ireland, with Parcel Force as the courier. Sending direct from the Post Office, using Parcel Force, it would have cost £50. The parcel arrived the next day as promised. - Fantastic.
26/07/16 by Philip Coyne
I was recommended Parcel Monkey by my son. I was very impressed with the web site as it was very easy to book. This time it was booked through DPD. I was able to track the parcel. However, DPD let me down (a little) at the other end. I had given my friends no. in Lithuania. Yesterday, after failing to deliver at the allotted time, my friends father was working round the back of the house when a note was pushed through his door. I had given my friends phone no. on booking but the courier said he did not have it. It is actually going to be delivered today. Unfortunately, I did not have my friends fathers no. so I suppose I was partly to blame. However, I will say that I was pleased with the speed of delivery as I was not expecting it to be delivered until tomorrow. I certainly will use this service again as it is much cheaper than by sending parcels through the Post Office. I can send bigger parcels at a fraction of the cost.
26/07/16 by A. Coulthard
great job, well done
26/07/16 by Bernard Stubbs
Amazing next day delivery service . Would recommend to others.
26/07/16 by Customer
Very good prices, fast pick up and delivery of boxes, gentle drivers. I really really like this service and have been using it for a year now. Never once disappointed
25/07/16 by roots
Booked a parcel to Aberdeen.. They dont recognise the postcode. Then no label sent Next day label sent booked for next day pick up. No pick up so I emailed them again. Booked again. No label. 7 days. Still no pick up. And they wont refund either. Absolute WASTE OF TIME
25/07/16 by Dipti
Our Response: Dear Dipti
Sorry to hear about this issue, we may need to check you are using the correct email address as you should then receive a shipping label to your inbox and showing on your dashboard. Please log in to your account and open a Live Chat and we will look into this and assist.
Kind regards
James
I needed to ship on a large parcel to my daughter in Scotland and was concerned as to how I would even be able to take it to a courier company but Parcel Monkey solved that problem and the parcel arrived two days later.
25/07/16 by CustAndrewomer
Very easy to organise. Only problem was I received an email stating that they would give me "an hour" slot for pick up which never came so had to wait til about 4pm on the day of collection
25/07/16 by Terry Andrews
recommended
25/07/16 by Customer
This was the first time I had used Parcel Monkey and was worried about posting to Czech Republic. Very reasonable price and good service from beginning to end - door to door from UK to Czech Republic in only 4 days by sea and road! I was also able to track the parcel all the time and so was the recipient. Good Couriers who collected from me - helpful and friendly.
All in all extremely happy and so is my customer - would definitely use them again.
25/07/16 by Janet Brooker
Parcel Monkey have always been efficient and generally quicker than other courier companies.
25/07/16 by Bridget
Collection on time, very quick delivery.
25/07/16 by Agnieszka
Really happy with the service! Starting another two times this week! Well done! Tahnks! :)
25/07/16 by Customer
I was very impressed with the service as it worked perfectly. I sent a 12kg parcel within the UK and did not have to leave the house. The previous week, I paid £11 to send a 1.6kg parcel also to UK at the post office. No words. Paid the same this time.
25/07/16 by Ana
Used this service as the Post Office wanted more that £30 to send an unframed drawing to Italy. I filled in the address and postcode as my customer had given it to me. Parcel Monkey gave me a price and a I paid and it generated a label to print. I took the parcel to the Post Office...All great...Today, the parcel was returned to me saying that Sardinia is not Italy (Yes it is, I should know, my partner is Italian!) and therefore it was undelivered. I have had no communication regarding this. It may be that there is a different rate for the islands, but with a full address and postcode, shouldnt that be enough to generate the right price at the online stage? Now dont know what will happen. Have to take parcel to the Post Office to ask...will they want me to pay again, or pay their rate of over £30???
25/07/16 by Customer Alison Huntley
Our Response: Dear Customer
Thank you for your comment, to send items for Sardinia you would need to select Italy- Sardinia as this would be sent on a different tariff to Italy as it is more of an expensive service. If this is not selected the price will be based on mainland Italy which is why we put the Italian Islands next to Italy so they are easily found.
Please raise a support ticket and put FAO Manager and your case will be looked into to see if we can assist.
Apologies for the inconvenience caused
Kind regards
James
daughter in USA on holiday had forgotten a few essentials. Found Parcel Monkey on a web search. Simple to use and value for money. Would recommend.
25/07/16 by Ian
Very straightforward service. Excellent communication and fast delivery.
25/07/16 by Customer
All went smoothly and very efficient. From leaving my desk on Monday afternoon to arriving in New York on Thursday. Easy to track and view progress.
25/07/16 by Neil
Would use again
25/07/16 by Stephen Jorgensen
Very good service, the best price, will definitely use again!!!!!
25/07/16 by Joanna
Used for the first time after having a bad experience with parcel 2 go. Its so much easier to navigate around the website and the instructions are nice and clear
25/07/16 by Joseph D
We were very pleased with your service and would use you again
25/07/16 by Anne
Cant fault the service. If you follow all the instructions you wont have any issues
25/07/16 by Joseph
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