We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,115 reviews.
Easy to book, some weirdness over paper cups possibly being a prohibited material, parcels were picked up on time and were delivered in good shape. Best price for the service I found online.
22/08/16 by Customer
I found the transaction very easy,very convenient & very reasonably priced.My customer received the parcel intact & very quickly…so everybody was happy!! IDF
22/08/16 by Ian David Fryer
On time, reasonable price. Nice staff.
22/08/16 by Customer
No problems, everything went smoothly and package was shipped and delivered within a week!
22/08/16 by Rikken
Absolutely brilliant. Parcel picked by DPD on time and deliverd on time. I will use it again.
22/08/16 by YP
Great service, booking was easy, picked up quickly and quietly by driver, but the whole thing is needlessly let down by not being able to give any indication of time (not even morning or afternoon), and when I called I could only be told before 5.30pm. We shouldnt have to pay extra to find out a rough time.
22/08/16 by Customer
Our Response: Hi Customer,
I understand the frustration this can cause but many couriers offer a delivery window covering the whole working day.
DPD provide delivery windows of one hour, which is a big help, but most do not have this level of route optimisation in place yet unfortunately.
Kind Regards,
Matt
Had a large parcel to ship. Parcel Money with DPD was well priced. Item arrived safely. Have used them a few times now, recommended.
22/08/16 by Customer
Efficient and offers good value, Easy to use website. Have used several times and would use again.
22/08/16 by Customer
best xxxxxxxxx
22/08/16 by richard
Didnt pick up the day they were supposed to, picked up the next day ok but then came again the following day ?
22/08/16 by Customer Russell
My first time using them and they were reliable.
22/08/16 by Customer
Great communication and delivery went as expected. Thankyou
22/08/16 by Ms Taylor
First time I used, parcel was delivered the day before due so very happy. Will definitely use again.
22/08/16 by Lynn
Hi Lynn,
Thanks for making your first booking with us and welcome aboard!!
Kind Regards,
Matt
Everything worked fine and on time. As always. Thank you.
22/08/16 by Marco
Hi Marco,
Thanks very much for your 5 star review and continued business with us.
Kind Regards,
Matt
Wonderful service is the UK - i.e. collection and dispatch. Unfortunately the recipients were informed about delivery date but not informed about arrival on the day. They were there all day but nothing arrived. They were told when contacted that they had tried to deliver the parcel on the delivery date but that there was no-one in, which was rubbish. They have promised to deliver today, so fingers crossed.
22/08/16 by Rosemary Seddon
Our Response: Hi Rosemary,
Thanks for your review and sorry that the local courier in Spain has not delivered on time. As you say, fingers crossed it goes to plan today.
Kind Regards,
Matt
Great service from start to finish
22/08/16 by Mrs Theresa Shutler
Dear Mrs Shutler,
Fantastic news and thank you very much for your 5 star review.
Kind Regards,
Matt
Excellent service..
21/08/16 by Mr Rob t.
Tracking of parcel was excellent updated excellent
21/08/16 by Customer
At first, wasnt quite sure, it was all rather obliviously happening in the back ground without much visibility on where the actual parcel was. Pick up was easy but despite email saying driver will bring the labels but he turns up without. In any case with a saving of over 50% on international courier service it was all worth it for me. 5 stars for the idea behind this but will score less on not knowing what was going on.
21/08/16 by Haq
Excellent service very reasonable rates we were kept informed until parcel arrived thank you recommend to anyone
21/08/16 by Claire
Still waiting on parcel
21/08/16 by Customer mayo
Our Response: Hello Customer Mayo,
Sorry to read that you are still waiting for your item to be delivered.
If you can make contact with us via our live chat service or email we will gladly look into this delay for you.
Kind Regards,
Matt
Parcel dropped off at local DPD point on Friday afternoon, parcel delivered Sunday morning!!
21/08/16 by Customer
Great service, well priced, helpful driver arrived with labels in case we hadnt printed them,would recommend.
20/08/16 by Sue
Drop-of point was a shop near my home, and the shop-keeper was very helpful. My package duly arrived at its destination a couple of days later.
20/08/16 by Sue S
Thanks will use you again
20/08/16 by Customer
Would definitely use again as it was a quick easy service where NO printer is necessary!!
20/08/16 by William A Scott
Very pleased with the pick up and delivery of a few different parcels recently. Helpful couriers and no problems at the receivers end. Keep this up!
20/08/16 by Sue Vicenzotti
excellent service delivered on time would use again
20/08/16 by peter
Good efficient and friendly service. Will certainly use again
20/08/16 by PADDY
As a small business its been great having a reliable service for my parcels. Also very competitive prices particularly for awkwardly shaped items.
20/08/16 by customer
Amazing service collected parcel from my door when they said they would . Its was so easy to do it all on line and fantastic value for money . Would definitely recommend to friends and would certainly use again x
20/08/16 by A, Mcilroy
One of the best services we have used for parcel delivery will be a regular customer many thanks
20/08/16 by stephen nichol
Parcel of about 4kg to Holland. Used Parcel Monkey for the first time and then DPD as I am sick of going to the post office and standing in a queue. We live in the sticks but DPD arrived bang on time, collected the parcel and two days later it was delivered in Holland. I liked the way that they set a day and then on the day let you know the hour during which they will collect.
Cost was slightly higher than that quoted by Parcelforce, but as I saved on petrol and time it compares very favourably. Will definitely use this service again.
Printing out the label etc was easy.
20/08/16 by Susanna Diegel
I bought a large item on E-bay which the seller would not post and I had to arrange my own courier. You made the transaction very easy for both myself and the seller and it was a lot cheaper than your competitors.....thank you...Ian in Bude.
20/08/16 by Ian
Booked my parcel in for collection with in half an hour it was collected and on its way what more can you ask for. Rob
20/08/16 by Robert Foster
Quick and easy to book a parcel collection. No problems with anything. I was very pleased with the service.
20/08/16 by Customer
Bad service.
19/08/16 by Customer
Our Response: Hi Customer,
Why do you say that?
If you can make contact with us via our live chat service or email we will gladly look into this for you.
Kind Regards,
Matt
Very efficient service from pick up to delivery, good tracking all the way along. Easy to use website.
19/08/16 by Frank
Parcel monkey is very reliable and gives afordable prices. They also have an online help center if you have any queries. Love the fact my parcel is tracked. I was able to send 30kg for only £13. Best bargin ever.
19/08/16 by Naziha rashid
One of my DPD Pickup parcels took 4 days to be picked up yet another was picked up the next day so its a bit hit and miss. Not sure if I will use it again or not.
19/08/16 by S H
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