We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
will use you again.
01/08/16 by dave
perfect no problems at all
01/08/16 by Kevin Roydon
Easy, simple and straight forward.
31/07/16 by Customer
Parcel not collected because location not notified to parcelforce. Had to contact parcel force to ensure collection.
31/07/16 by Ian Harvey
Excellent. Quick and efficient.
31/07/16 by Ana Cristina Piedade
No complaints!!.. Efficient!!????????????
31/07/16 by Andrew Levett
Easy to navigate website and clear to get quote. Collected when arranged and no problems. Thats all you need.
31/07/16 by Ian Macleod
Since the price was relatively cheap I was quite cautious at the start, but now I would recommend to anyone!
31/07/16 by Customer
I got the label around half an hour later, and the parcel was delivered within the time slot they estimated.
31/07/16 by John Mit.
The title says it all.
31/07/16 by Arturo
Our Response: Hello Arturo
Sorry to hear that DPD did not collect, we do not pick the items up as we resell the service. To contact us all you need to do is log in and use the Live Chat open 8am to 9pm weekdays and the team can look into the issue and get it picked up for you.
Apologies for the inconvenience caused
Kind regards
James
Excellent service arrived in two days.
31/07/16 by Mr MARTIN KNIGHT
I needed to add buyers number after printing label.
No facility to edit and reprint?
31/07/16 by Barry
Sign up slow and convoluted. Did not like my email address. Parcel was delivered late after going to wrong depot in Germany. Was a pound or two cheaper than parcel force . Probably best to support your local post office.
31/07/16 by Customer doc
I was very impressed with the fast efficient service.
I would recommend.
31/07/16 by Very Happy
No faults here 5/7
31/07/16 by Customer
First class will use again
30/07/16 by Frampton
Excellent service
30/07/16 by Margaret Balchin
Everything was spot on
30/07/16 by Greg
They made transaction quick and easy to arrange
30/07/16 by Customer
Delivery was quick, no problem whatsoever, cheaper than normal services. Everything you could want.
30/07/16 by Danny T
excellent, a very efficient service with no hassle
30/07/16 by james stewart C J Autos
prices were very exceptable for international and a swift delivery, i found the booking a little cumbersome and measuring the boxes time consuming,i use international postage a lot with my buisness and booking with DPD has always delivered and collected with no hiccups, the driver on my patch is very polite and on time!.... finding the tracking of a parcel was not easy and every time i did it told me i had no parcels!!! so i went straight to DPD and its instant to check when or where your shipment is. maybe a little tweak parcel monkey is needed but i would still use your service.
30/07/16 by Deborah
Booked for collection 26 July, waited in all day, carrier failed to show, with no contact or explanation. Rebooked for 29 July - exactly the same happened !!! Disgraceful service, bland apology only by chat message, promised a refund but no mention of compensation for my two wasted days in. Not good enough Parcel Monkey. Stop hiding behind your carriers failures. Avoid
30/07/16 by Richard S
Our Response: Dear Richard
I am very sorry to hear about the issue with the collection, we do not make the collections only hand the orders over to the carrier. Please raise a support ticket on your account and we will look into this for you to see why they failed to pick the items up.
Apologies for the inconvenience caused
Kind regards
James
Everything went as planned would use again
30/07/16 by Customer
Booked for 2/3rds of normsl cost for express 24. Wasnt quite clear of pick-up time, but all went smoothly
29/07/16 by Keith Malone
Parcels arrived within the estimated delivery time and everything inside was undamaged - would recommend and use again. Excellent value for money.
29/07/16 by Customer
very easy to use and value for money
29/07/16 by Sarah
Easy to use and very efficient
29/07/16 by John Stokes
Always use this website for my courier needs
29/07/16 by Customer
Big saving versus the post office and they collected from my house on the same day!
29/07/16 by Customer
Dropped item off on a Friday morning at dpd pick-up shop, but not delivered until following Wednesday afternoon. I expected quicker delivery than this! Parcel Monkey tracking didnt give any useful data on status of delivery over the 5 days. Used Parcel Monkey chat twice to confirm status; but never got a useful response. DPD tracking gave inaccurate data on status of delivery, showing parcel in Southampton one day, then changing to Preston the next day.
29/07/16 by B Fitzgerald
Booking the parcels for delivery was easy. Label arrived by email on the morning - I had to print 9 off one for each parcel and stick on - OK and acceptable. But parcels not collected on agreed and booked date. You cannot contact Parcel Monkey at all, so very annoying. I had to re-book the collection for another day on their website and then got a message saying another label for new collection date would be arriving - it didnt but courier did. Given there are no means of contacting anyone at Parcel Monkey when there is an issue I will pay slightly more and go direct to courier next time
29/07/16 by Chris Milton
Great service,driver very helpful ,passes on way to postoffice so picks up earlier which is a great help.parcels always arrived safe
29/07/16 by S.Nagel
I chose an international tracked service costing £50. the value of the goods was low, but I needed the tracking service. The parcel was collected promptly & tracked until it left the UK on 9th July, now 20 days later & there is no tracking info & they have no idea where the parcel is. They keep fobbing me off on their support website.saying that they are trying to get information from the courier, but surely that shouldnt take nearly 3 weeks! never going to use them, again.
29/07/16 by N
Our Response: Dear Customer
I am very sorry to hear of this delivery issue, please raise a support ticket and we will be happy to look into this for you and contact the courier to see what the issue is.
Please get in touch via a Live Chat or a support ticket and we will step in to assist
Apologies for the inconvenience caused
Kind regards
James
Used for the first time so well see how they perform! Had a few too many issues with Parcels2go so had to find another alternative.
29/07/16 by Mick Sowden
Quick delivery all the way to Australia and cheaper than everyone else, tracked all the way too good communication wouldnt hesitate to use again
29/07/16 by Customers Suzie
No telephone Customer Service - only web chat which is even more frustrating typing away with no sense of human interaction i.e. the person/advisor/representative can conceal all.
29/07/16 by Customer
Our Response: Dear Customer
I am very sorry to hear about this issue, we offer Live Chat as it is a more efficient way to operate as we have to refer back to the courier who has the item as we are a reseller service.
The Live Chat is a one on one chat with the agent and they will do their utmost to assist with your enquiry
Kind regards
James
Hi there, was able to track item up until day of delivery then was not even a given address for collection. Had to ring Parcel force uk then get the world wide number for parcelforce, then i had to get another tracking number as the uk one doe not work here! as well as given another number to call GLS who i gave the tracking number to who then told me my parcel was on its way to Argentina. At this point i was getting pretty anoide. After a long time of chatting to call center my missis had to take over to find out parel was at a collection point 5 mile away. Parcel force said after all this bother they would of returned postal amount so i would like to ask for that for the stress and poor service . many thanks mark crysell
29/07/16 by Customer mark crysell
Our Response: Dear Mark
I am very sorry too hear of the delivery issue with Parcelforce, we offer Live Chat from 8am to 9pm on the Parcel Monkey website to then follow the items to delivery.
Apologies for the inconvenience caused
Kind regards
James
The service was prompt, but the delivery rider was particularly rude to a member of my staff, unexceptable in an office. I would not use them again.
29/07/16 by Tom Bellamy
First time using Parcel Monkey - no problems from start to finish and will definitely use again
28/07/16 by Anthony
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