We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
Very well organised, speedy system,
Parcels going to few different countries - got all docs and labels needed,
Couriers very polite,
03/08/16 by Customer
The whole experience is quick and easy. The prices are excellent and I was even able to arrange pick from home address and next day delivery for the recipient. Highly recommended!
03/08/16 by Jay Allsopp
Could not improve on this service. Would use again with confidence. Thank you.
03/08/16 by Maureen Wilkes
Booked it on Sunday afternoon, and they came to pick it up at 1:45pm on Monday. Great price. No complaints. Parcel arrived within the indicated delivery times.
03/08/16 by Customer
The company is ok if everything gets collected on time but if you have to contact customer service be prepared to be disappointed. The worst customer service I have experienced. Problems are not given proper solutions. They do not compensate for losses. They blame everything on the courier. Out of 4 parcel collections 3 parcels were not collected on time. I do not recommend using this website as the customer service is terrible. I recommend paying a bit more and going direct to the courier. Parcel monkey have made me get more loss instead of saving money.
03/08/16 by Benjamin
Our Response: Dear Benjamin
I am sorry to hear you have an issue, we do not handle shipments, we just resell courier rates. We hand over the orders to the courier who then come to collect, if they are late just let us know on Live Chat so we can chase them and resolve the issue. If you had booked the service with the carrier direct the service would be the same, as they still use the same booking system and collection drivers.
Kind regards
James
I am very satisfied with Parcel Monkey. I shipped my parcels from Oxford to Madrid and they were received only two days later!
03/08/16 by Customer
So very simple and efficient, thank you!
03/08/16 by Nigel
it was not collected on the day i selected i noticed on the tracking info it was down as collected i then contacted parcelforce who said they would have it collected later in the day (which did not happen) after waiting later than i wanted the excuse given was there was only a name not a unit number aswell for my work sorry excuse in my eyes
02/08/16 by Barry north
great service
02/08/16 by mojeeb
Good price , fast delivery, parcel intact. All the process was very easy.
02/08/16 by Ana
Efficient reliable service, excellent prices and communication
02/08/16 by Lynn Strange
Execellent service provided and parcel reached before expected date in a proper condition.
02/08/16 by Customer
Used this delivery service several times now and found them to be the best and cheapest around. The only complaint I have is that it would be nice in the tracking if it stated when the parcel left the UK and arrived in the destination country. Thats the only problem I have.
02/08/16 by David Abbott
Chose my parcel service through parcel monkey ( which were great). DHL express international 1-2 day service chosen. Collected on Wednesday and I expected it to arrive in Greece by Friday (as my friend was travelling onto Cyprus on the Monday). Parcel arrived on Monday...friend had to delay flight!!!!
02/08/16 by Locky
Fast and efficient service
02/08/16 by Customer M Kurkhsm
after being let down myhermes i switched to parcel monkey and got a perfect response fast and trustworthy.
02/08/16 by glen sims
extremely rubbish service
02/08/16 by Customer
Our Response: Hello
Many thanks for your review, our records show you have booked one parcel, and this was on a drop off service. It states the goods were never taken to the shop by the sender so this looks like the service was not used.
Kind regards
James
All good. 2 boxes transported from the UK to Greece at a good price, in good time.
02/08/16 by JH
Entering details can be quite confusing at times
02/08/16 by Customer
Easy to book and kept to word re collection and delivery
02/08/16 by Anna
Used few times before. Best for over seas shipping. Was let down due to delays at local post office, but this has no relation to parcel monkey. Will continue to use them
02/08/16 by Customer
Booked a number of collections via parcelforce now.
Each one has been painless.
01/08/16 by Stuart Liddle
Booked to have my items uplifted at 10.30pm and delivery man was at my door by 8.45am the next morning to take them away. Cant fault parcel monkey at all will be my first contact if I need anymore parcels sent.
01/08/16 by Customer
Used this service a few times, its easy to get a very competitive quote giving plenty of alternatives for collection/ pick up and delivery time. Only hicup was I didnt get label to print off but when I contacted them it was sent straight away. I will defiantly use this service again.
01/08/16 by John T
Let down by another company, tried this one and we would definitely use again.
01/08/16 by withwings
Quick, efficient and cheaper than post office. Also convenient as collected from my house. Parcel was international and arrived within 2 days.
01/08/16 by Kem
Our Response: Dear Kem
Thanks for the review, it shows that you have given us a 1 star but from your comments, it looks like you found the service to be good. If you could change the star rating that would be great :)
Thanks for your help with this
Kind regards
James
Very good and straightforward to use.
01/08/16 by Satisfied Customer
Parcels were collected on time and delivered to Austria on the 3rd day. Brilliant service. We will use again. Thank you
01/08/16 by Pugsley
They delivered two large boxes from UK to Germany in 48 hours. I was impressed by the speed and also excellent customer support.
01/08/16 by Customer
IT IS A PROBLEM SENDING A PARCEL TO A CUSTOMER WHEN YOU HAVENT GOT THEIR PHONE NUMBER
01/08/16 by E BAY USER
Great service. Chap and reliable
01/08/16 by Customer
Excellent service, all on time
01/08/16 by M Robson
Used PM for the first time and everything went as described
Great experience and would recommend to all
Only query is with so you or dont you need to print a label?
01/08/16 by Tom Hattan
Reasonably easy to use, had a few issues with password and navigating through pages to change it but otherwise good.
Parcels booked and picked up and delivered as I purchased no issues.
Plenty of options to choose from
Would recommend, just wish the password process had been easier
01/08/16 by Em
Sent ceramics covered in fragile tape against all recommendations and they arrived safely in one piece.
01/08/16 by Customer
Delivered my parcel to the post office and the staff were very surprised as it was half the price the Post office would have charged
01/08/16 by Paula
When I requested a parcel to be collected and delivered I expected both of these needs to be met. For a Courier to not deliver would be poor, but for them to not even collect that parcel first sets their end goal way out of reach. Well done, Ill go back to TNT.
01/08/16 by Greg Simcock
Our Response: Dear Greg
I am very sorry to hear that this item was a failed collection the courier tracking shows
25/7/2016-16:05pm Cambridge Depot Collection attempted - parcel not available
This reflects they attempted to pick this up and the goods were not available. All that then needs to happen is open a Live Chat on your account and we will be happy to help.
Kind regards
James
Easy to use, once you have an account, all your details are there for repeat orders, it prints the label for you, all pre-paid, have it collected or in my case, I prefer to take it to a post office. Excellent service
01/08/16 by PSE
Reliable, speedy and efficient overseas delivery.
01/08/16 by Zan
Easy to use and cheap!
01/08/16 by Customer
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