We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
My parcels were split up and delivered randomly over the course of two weeks. Still waiting on my last box... Have contacted customer service, still no response or solution. When they finally arrived, the boxes were all bashed up and some of my books were ruined.
07/08/16 by Customer
Excellent service easy to track
07/08/16 by CustomerR Rowell
good choice, easy to choose a service and speedy delivery
07/08/16 by Customer
Very good quality/price ratio, fast and reliable delivery.
07/08/16 by Customer
Quick easy to follow instructions , collected as promised and basically efficient
07/08/16 by Norman
I had two parcels to send to separate addresses. I filled in Parcels Monkeys form to send a parcel and at the end of which You are invited to send another parcel. Fill this form and you find you have agreed to send both parcels to the same address...... I was advised to cancel the whole order and start again by the only helpful person at Parcel Monkey. I was then charged for everything .... Trying to sort their muddle out has proved impossible. Arrogant Thick , unhelpful. Never again . Find a reliable carrier and stick whith them .
07/08/16 by Harry
Our Response: Dear Harry
Sorry to hear of the confusion here you can add another parcel to a different address once those going to the same address are in the basket, and you are invited to review the order before you check out so you can see exactly what you are booking in. Please let us know the order details via a support ticket if the order was incorrect and we will be happy to refund.
Kind regards
James
The parcel arrived safely overseas and very quickly. Would use again.
07/08/16 by V Ritson
It took only 3 days to receive my parcel from England to Portugal. Very quick and all the staff from DPD were very nice. Cant say the same about the parcel monkey team. Asked for help on the live chat (because the collection van didnt have my complete address) and they didnt do nothing to help me, so I just grabed my phone to contact DPD directly and they came back to my house to collect the parcel.
06/08/16 by Customer
Was very easy to book and all went smoothly
06/08/16 by Customer
I received now confirmation email or even proof of an account. When I realised the date was wrong there was nothing I could do. Paid the full amount and received nothing back. Total waste of time.
06/08/16 by william
Our Response: Hello William
I am not quite sure what your issue is here, please open a support ticket on your account so we can look to help resolve this for you. If it is a case of booking on the wrong date, just log in and open a live chat and we will be happy to help.
Kind regards
James
Our daughter got married in April and moved to the US from the UK and to cut a long story short her birthday arrived in August and she was hyper homesick. We had to get a package to her and because of a late arrival of one item this side of the pond we got her thoughtfully prepared out with only 4 days to spare. Her Mum was very very sad and thought their was no way that Parcel Monkey could get the package their in the stated 4 days. But you know what they certainly did and we shared over FaceTime a wonderful first birthday away from home - this is true but my wife was in tears with happiness repeating thank you Parcel Monkey - you made my daughter and wife very happy so you did us very proud - many thanks.
06/08/16 by Babidge
Worked exactly as they said.
06/08/16 by Andrew
Super service
06/08/16 by Customer
Literally - time and time again.. Very good after-sales service as well.
06/08/16 by Neil Murray
Two weeks ago I have sent an International parcel to Europe. Theyve said and guarantee it will arrive in 4 days and Ive paid good money for this service, but the parcel arrived in 8 days. I would not use them again.
06/08/16 by Alexandra Nastase
Our Response: Hello Alexandra
Thank you for taking the time to leave a review, the service times are a guideline given to us by the carrier as we do not handle the items, we resell the courier service. This means they have the item in their network, so please raise a support ticket and we will look at what caused this delay in delivery.
Apologies for the inconvenience caused by the courier
Kind regards
James
It was easy to figure out for me how to send my parcel, showed where I had to drop it off and offered me a sensible and affordable price.
06/08/16 by Marlene A.
delivered on time and easy to use, will continue to keep using
06/08/16 by Mr Trade Cars And Commercials
Quick and efficient service would definitely recommend.
06/08/16 by Karen graham
Excellent service, picked up from England and dropped off to Ireland within 2 days,
06/08/16 by Customer
parcel monkey provides a single place to find the best logistics deal for sending stuff with a very good price option.
I will be using them again.
05/08/16 by ricci
The delivery of my box was prompt taking 4 days. Posted in the UK and delivered today in the Algarve (Friday). Although the box was marked fragile, it arrived damaged and it was obvious that it had had a great weight on top of it, crushing it rather than being dropped. As a consequence 2 China mugs and a plastic mug inside were broken. Although the cost of the items were minimal it was just frustrating. Hence the 3 star review. I cannot fault the speed of the delivery.
05/08/16 by Mandy Paterson, Stone
I had never used this before, always thought a courier collection would be expensive and complicated. I had lots of options, chose one, paid online, printed the label and this big 20kgparcel which had sat in my kitchen for weeks was gone in one hour.
05/08/16 by Fiona
Good Service
05/08/16 by Customer
Really convenient and quick way to send pretty big packages from UK to Ireland.
Very pleased with the service I received.
05/08/16 by Rob
Following a lot of correspondence with Parcel Monkey through their issue reporting system my parcel eventually arrived - the lateness was in no way their problem but the inefficiency of the tracking process poor communication with the courier and the single form of communication process with me were a pain
05/08/16 by Cathy
Our Response: Hello Cathy
You can track this in full using your full PM order number in the Track My Parcel box and it will show you the tracking on Parcelforce, I can see you have been in contact with our team and they are helping you in this situation. We also offer Live Chat Monday to Friday 8am to 9pm for assistance.
Apologies for the inconvenience caused with the courier on this occasion
Kind regards
James
fab service from start to finish
05/08/16 by Debra
Excellent service
No hasst
05/08/16 by CustomerDr M Hayat
Pickup and delivery where smooth and not to expencive
05/08/16 by Customer
Everything went according to plan. I was informed of the tracking of the parcel at each stage.
05/08/16 by Roy Sandiford
Very good. Thank you.
05/08/16 by David
Convenience - Booked online, parcel was collected, Label printing was provided
Informative - Emails kept me informed at at the stages of the delivery
Time - Parcel was delivered on time as stated
Quality of Service - Excellent
05/08/16 by Kevin Fowler
Collected the following day. Delivered the next day. What more can I say.
05/08/16 by Customer
No issues. First time sending a parcel to Europe. Good tracking. Delivered fast. Great price.
04/08/16 by Daren777
Delivery was slow considering the item came from Manchester. Driver dragged item across the carpark to our front door. Machine costs £2500 new and handle was found to be bent. Checked with seller and handle was fine on collection so therefore damaged in transit. Very unhappy.
04/08/16 by Customer
Our Response: Dear Customer
Sorry to hear about this service with the courier, we just resell the rates so do not handle the goods. Please open a support ticket on your account and we can relay this feedback on to Parcelforce and they can look into this with their driver. If the item is damaged then please open a support ticket and we will pass this to the claims team
Kind regards
James
Do what you say and e mail the necessary documents in a timely manner.Luckily for me the guy from parcelforce had the tracking number on his handheld machine and took the item
04/08/16 by Dave Cole
Best company I have used for international post . 5 days to Japan ,
Perfect .
04/08/16 by Tom Clothier Woking UK
Never use parcelforce
04/08/16 by Customer
Our Response: Hello
Sorry to hear the item was damaged with Parcelforce, we would advise to leave them a review if you are unhappy as they carry the goods. We are also happy to assist with this, please log in to your account and leave a support ticket stating the goods are damaged and we will pass this to our claims team.
Kind regards
James
Fast and secure
04/08/16 by Natalie Ward
I was able to track my parcels journey throughout. Excellent
04/08/16 by Customer Tess
Fast, simple and inexpensive service
04/08/16 by KG
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