We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,114 reviews.
After yet another failed collection from Parcel Force, we still have to go through the process of trying to arrange another collection date.
31/08/16 by Customer
Our Response: Dear Customer
Sorry to hear about the delay with the collection, we do not collect the items we just hand them to the courier to come and pick up. Please just log in and the Live Chat team can get another collection booked in for you.
Kind regards
James
The on-line system was very straight forward and easy to use and the parcels were collected when they were supposed to be and arrived in good shape at the correct destination. Brilliant and reasonably priced.
Excellent parcel delivery service.
31/08/16 by Judith
Really quick, easy and affordable service
31/08/16 by Alex g
Have used PM many times & would not hesitate to recommend them
31/08/16 by GH
Hi were parcel monkey you could wrap your entire parcel in bullet proof steel that could survive the apocalypse but god forbid you dont have some cardboard we will SHOOT YOU DOWN and refuse to help you WHATSOEVER So, I ordered a DX delivery from parcel monkey. The item getting shipped was a 3.8m long windsurfing board. I placed an order for 145 pounds for it to be delivered from Cornwall to West Yorkshire, and paid for £500 insurance. After, and this is very important, after the money had left my account, I went to print my DX shipping label, and it said my item must be bubble wrapped and placed inside a cardboard box otherwise it wouldnt be shipped, and because of the item type, NO REFUND would be given! None of this was clear on either the parcel monkey or DX website until after Id paid. I then frantically contacted parcel monkey, who said they could get my parcel delivered, as it was packed in a very well padded bag, with cardboard over the middle sections and bubble wrap over the ends. (it was getting delivered from cornwall to me, so I had little control over its packaging) However, DX and parcel monkey then said as it wasnt within their packing guideline, I would get no insurance despite paying for it, and any damage would be my liability to pay for. I was fuming! The board was in better packaging than most things in a box, and any damage would of course be the couriers fault. So I made it explicitly clear to parcel monkey that I would claim for any damage due to the quality of the packaging. No reply. Then on the day of arrival, the delivery driver dropped the board over 1m off the back of his van, right in front of me! He then smiled like nothing happened and offered to carry the board into my house, (knocking it into every bloody thing he could as he did so). There is now a non watertight crack/chip in the back of my board that will be very expensive to fix, and parcel monkey are not letting me know whether I can claim. I have tried to claim with parcel monkey, and despite repeated attempts to explain how it was packaged, as well as uploading a photo of the bag it came in and some cardboard and bubble wrap (because the lady i dealt with seemed unable to understand what that was) I was informed I could not even have my claim processed because I didnt have the cardboard my package came in!? I still had the bag though! I just recycled the cardboard like a sane person would, and now theyre trying to avoid helping me because I recycled some cardboard!? I am 18, I cant afford to lose hundreds of pounds over this trivial thing. Ridiculous, and the lady from claims who dealt with me was particularly arsey and unhelpful.
31/08/16 by Joe Thompson
Our Response: Dear Joe
We at Parcel Monkey do not handle the goods, we are a reseller of courier services so the packing guidelines are those of the courier handed to us to pass on to the customer ans they are outlined at the time of booking. I am sorry to hear about the damage, please raise a support ticket and put FAO Manager so this can be looked in to for you and we can find out more info on your packaging.
Apologies for the inconvenience
Kind regards
James
Excellent sending parcel from UK to Spain, super fast and reasonable
31/08/16 by Customer
I use royal mail 24 service via Parcel Monkey and they are the most reliable service, prompt collection and always get there when promised! Cannot fault them
31/08/16 by Sam Spenceley
Easy ordering process. Great value. Excellent service. Easy tracking.
Customer very pleased.
31/08/16 by Amanda Turner
Fantastic 48 hour service. Would highly recommend and a great price too!
31/08/16 by Leonie Ball
Very useful site
31/08/16 by Paul
Very disappointing service waited in all day for the parcel force man to turn up 26 minutes after closing time and then asked if I would like to cancel pick or arrange for them to come another day to collect surely they must know if it is going to be am or pm pick up did arrive in time at delivery address but as a first time customer will think twice about using service again
30/08/16 by Customers skinner
Great service, reliable, quick and easy!
30/08/16 by Francesco
The whole process from start to finish was easy to follow. Updated every step of the way... Thank you for an excellent service. I will definitely use you again.
30/08/16 by Mandy Roberts
The easiest way to post out any parcle instead of paying the excessive fees from the Royal mail
30/08/16 by Mrs O
Fast efficient cheap
30/08/16 by Customer
Excellent service.
30/08/16 by Customer
This this second time I used it for delivery to the UK address, first time my parcel went abroad. Perfect service on both occasions and best available rates, easy to use, simple instructions. Thanks very much
30/08/16 by Customer
The 2 packages (36kg in total) were delivered as promised very quickly. Communication was very good.
30/08/16 by GT
Parcels collected last Friday and delivered today - Tuesday in Switzerland! Excellent service! The driver who collected the parcels was polite and helpful. Thank you Parcel Monkey.
30/08/16 by Customer HH
Wow exelant service, only took six days. Will recommend to all my friends ,will be using you again and again
30/08/16 by Tina crook
I would recommend this company
30/08/16 by Customer
I booked a parcel to be sent to New Zealand, at first the price seemed to be fair. However, once the parcel arrived in NZ we were told that there would be an additional $235NZD to pay before they would release it. Customs charges apparently! They didnt mention this when I went through the booking process. It ended up costing me in excess of £200. There isnt a helpline to call, and when contact parcel monkey, its via text and the replies didnt address my query. A simple process made very difficult. I would not recommend this service.
30/08/16 by E. Hanna
Our Response: Dear E Hanna
Thanks for taking the time to leave a review, all items are sent with duties unpaid and this is outlined at the time of booking. We do not deal with customs duty as this is charged on arrival by customs in the destination- so not something we can control and it is also depending on what you are sending, should you have questions on this our Live Chat team are online Mon-Fri 8am to 9pm plus we answer emails around the clock, or contact customs in the destination.
Kind regards
James
I sent a parcel abroad and it arrived on time and in same condition as I sent it. Received an email when the parcel was delivered.Really happy with the service and will use again.
30/08/16 by Mike S
4 parcels sent from UK to Germany. All arrived within 3 working days via Parcel Force. Unbeatable rate from Parcel Monkey-thank you
30/08/16 by Mr Phil P
Easy to use and great deals available.
30/08/16 by Bruno Figueira
Good service and value for money. Website a little misleading re collection times from parcel monkey but DPD do message with an hour slot for collection.
30/08/16 by Kendra Coady
Excellent survice
30/08/16 by Customer
All as promised
30/08/16 by Steve Mears
we have been using parcel monkey for a while now and quite happy with there service and tracking of the items. Prices are very good and we have no complaints. we prefer to stick to DPD collections as with parcelforce its delivery times are not correct.
30/08/16 by Adrian
Easy to book, efficient collection & delivery but majority of goods sent were broken - Partly due to our packing & fragile nature of roof tiles but also due to handling
30/08/16 by Flerbs
The service is quite good but there is no communication about the status of the shipment
Unless you go evryday on tracking and checl on your own if there is any problem as in ny case
But the qebsite is easy to use and the proces are excellent
30/08/16 by Tiziana De Pasquale
TRIED TO TRACK PARCEL BUT KEEPS COMING UP WITH WRONG NUMBER SO............. FAIL
30/08/16 by Mr RICHARD MAUNDERS
I found parcel monkey online as Id been quoted an extortionate amount to send a parcel abroad. Not only did I save £30 but the parcel arrived within 4 days of an expected 7 day service. All I had to do was pay online, print off some labels and drop off the parcel at my local post office. I would definitely use them again as they are so much cheaper than the post office or a private courier and the service I got was superb.
30/08/16 by Paul - Southampton
Perfect. Speedy cheap solution for our parcel. Will recommend to all and use again and again. Seth
30/08/16 by Cussethtomer
Delivered on time and exactly as expected!
30/08/16 by Customer
went on to parcel monkey to book collection for 3 parcels. already surprised at the low price, there was also a special offer on which was a 24 hour service, even if this offer was not on, this is still a very good site for courier services, thanks very much, pleasure to use.
30/08/16 by Customer
Unable to track parcel so have no idea if parcel has been delivered
29/08/16 by Gary Prosser
Our Response: Hi Gary
You can track this using the tracking tool on our site and your full PM order number.
The number it will show is then a DPD one which can be used on their website so you can follow the item. If you still cant track this please open a support ticket and we will be happy to help. We have already opened one for you and sent your tracking number over.
Kind regards
James
I live & work in the Falklands Islands every 6 weeks & sent a gift to a friend in the states. Returned/Rejected.........why? Its a gift from the Falklands Islands - a few souvenirs - whats so bad about sending that? NOTHING!!!
29/08/16 by Jimbo theTraveller
Our Response: Good evening, Your item was declared as a "Falkland Island gift" and rejected by the courier you selected for onward transportation. We are not a scam or else we would not have traded for over 7 years and have the kind of positive reviews you see on here if we were.
Have used Parcelmonkey many times both to send parcels and arrange my own deliveries from purchases on Ebay and have always been very happy with the service.
29/08/16 by Customer
The negative: No tracking for parcels abroad, cheap means unreliable local delivery companies: delays and uncertainity if and when they reach the destination. The positive: collection through Parcel Force. I will surely use the other brokers on internet which i used before, for the likes of UPS, Courier, DPD M.
29/08/16 by Customer
Our Response: Hello, we offer full tracking on our services via the PM number or if you contact us we can get the tracking ID to follow your items on your chosen couriers portal.
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