We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,114 reviews.
i sent a parcel PM4689265 in 25th july, told me they had lost my parcel, my parcel is a fishing bedchair its big hard to lose, then told i had to wait 28 days for a Claims Department to sort through my case, i sold this for £300 to a customer (its worth £500) i had to jump through hoops for you proving i had sold it even though you where the ones who lost my parcel, not sure how that works. i warn everyone DO NOT USE THIS COMPANY
02/09/16 by Sean Irwin
Our Response: Dear Sean
Sorry to hear your item is lost, we do not handle the goods so this would be with the courier you chose on our quote engine and the claims team will then need to collect as much info from you as they can to resolve the problem with the carrier. The team will be able to advise further on this on your Parcel Monkey account as they have done and a refund is on your account ready to accept when you next log in.
Apologies for the inconvenience caused
Kind regards
James
Fast delivery thanks at all see you next time
02/09/16 by Customer
Parcel Monkey is one of these companies which is quite happy to take your money, but will never speak to you on the phone or put a system in place to sort things out when things go wrong. We sent an expensive item to a customer in Dubai, In spite of the parcel being fully tracked after 6 weeks the parcel still hasnt arrived. Parcel Monkey refused to put us in contact with the original shipper (they are just intermediaries) and we were left with trying to sort things out with chat-bots. Try searching on line for a head office number or a complaints number. We have lost hundreds of pounds through their arrogance and complete absence of any customer services. A truly appalling company. We will never use them again.
02/09/16 by Arthur Freed
Our Response: Dear Arthur
We offer Live Chat support and email support all of which are answered by our team. I am very sorry to hear of the delay, our team will liaise with the carrier to try and locate your item and you can also raise a support ticket FAO Manager should you wish to raise your concerns further. Please do get in touch and we will be happy to assist.
Apologies for the inconvenience and the issues caused with the carrier
Kind regards
James
I wrapped my breadmaker with material that was for wrapping a ceramic vase. And they say it is not sufficient. So forget about claims if you use them. [on their reply] They cannot read properly either! I shipped a breadmaker, not a ceramic vase.
02/09/16 by Xin
Our Response: Dear Xin
Thanks for taking the time to leave a review, ceramics are listed by us on the prohibited item list as they are very fragile and breakable so not suitable to go via a courier network, plus guidance on packaging will of been provided at the time of booking so this is why claims cannot help with this issue I am afraid.
We do not handle the items as a courier reseller, so apologies for the inconvenience but our terms are there to assist you and show what can and cannot be sent.
Kind regards
James
OK the service is not the best on the market but the price is, You get what you pay for and i have always used them and have few problems
02/09/16 by Coll Mentison
Great for cheap and cheerful parcel delivery but if ever you have a problem - forget it. There is no customer phone line, their online chat gets intermittent response, and the ability to resolve problems to customer satisfaction is zero. I ordered a 3-day delivery with collection using Courier. Courier didnt turn up and I contacted ParcelMonkey at 8am the following morning - the moment they came online. Without telling me, they simply re-booked the parcel the following working day (other side of a weekend) meaning that the for parcel would now be collected 2 working days late. I contacted them and said I needed a same-day collection. They replied that Courier dont do collections on the same day (not true). The issue was down to their IT systems failing to communicate correctly with Courier. As a result of this, they made no attempts to rectify - for example, by offering an upgraded (faster) service. Rather, when I challenged them I simply got told As I told you, the courier doesnt do same day collections. Instead, I am left to pick up the pieces or a late delivery and waiting at home all day for a non-existent courier, and to go with a more reliable service directly. Shockingly poor ability to handle customer complaints in a satisfactory way. I have used them before without problem but after this experience (a) will never use them, and (b) will make sure I warn others.
02/09/16 by Malcolm Wright
Our Response: Dear Malcolm
I am very sorry to hear of this issue with the collection, we do not make the collections and cannot add to a DHL manifest for the day, it has to be the next working day. We offer Live Chat 8am to 9pm weekdays to help with any issues such as this and every ticket is answered.
Apologies for the inconvenience caused
Kind regards
James
All the shipping process was how it should always be: simple, reasonably priced, and efficient. Parcel Monkey is the site to go to if youre looking for cheap and fast shipping. I sent a 20kg box from the UK to Italy for £20 (when all other shipping companies would cost around £50) and the box arrived sooner than expected.
02/09/16 by Iacopo Grigolin
really good service. on time pickup and delivery.
reliable
02/09/16 by MTsail
I USUALLY SEND TO ITALY MY PARCELS AND BY PARCEL MONKEY I FOUND THE RIGHT SOLUTION: HONEST PRICES AND VERY GOOD, SPEEDY SERVICE.
THANKS!!
02/09/16 by FLORENCE
Quick 4 working day delivery and good prices. That,said why I keep using Parcel Monkey.
02/09/16 by Ron Hadland
Sent 2 parcels to Ghana and almost 2 weeks now it keeps saying departed depot. No delivery nothing. i even raised a ticket and 72 hours later still waiting for a response. Recipient of the parcel isnt impressed at all and neither am i cos i dont know where the parcel is and the tracking updates aint helping! Wish i used another service now! Dont be carried away by cheap quotes.
02/09/16 by Shade
Our Response: Hello Shade
Please log in to your Parcel Monkey account and let us know the PM order number so we can chase the carrier handling this item. Depending on which service you booked this may of been handed to a freight forwarder and on its way to the customer, but please raise a ticket so we can help.
Kind regards
James
Ive been using parcelmonkey several times and had no issues what so ever.
02/09/16 by Peter
Booked my parcel for 24hr delivery through Parcel force with same day collection. When item was not collected I contacted Parcel force via the tracking number. They informed me they knew nothing about the collection and I would have to rebook it through Parcel Monkey again! Because of this, my parcel was 3 days late for delivery due to it then being a weekend. Thankfully the recipient was very understanding. Wont use them again.
01/09/16 by Tracy
Awesome.as.always. best value anywhere. so easy to use.
01/09/16 by Neil
Easy and convenient way to find and compare shipping methods.
01/09/16 by Dr Mark Allen
Awesome service.
01/09/16 by Mr Dunn
I had to get my clothes and other items from England to Germany when moving countries after a year abroad.
I simply chose the dimensions and weight of my parcels and I could easily drop them, after printing the label, at a nearby post office.
Everything arrived two working days later - just as promised.
01/09/16 by Customer
Arrived even earlier than I thought which was good for me as it was a desperate package to be received.
Recipient was alerted to time slot as well.
01/09/16 by Customer
service was very good and efficient.
01/09/16 by Barbara Misquita
Parcel has not been collected! First attempt a could not collect your parcel note was left despite people being there. No phone call made despite being required to provide a contact number. Tried to re-book and gave gate entry code information so team could collect. Parcel still not collected though! Ordered for Friday collection, its now Thursday and parcel still not collected!!!
01/09/16 by John Osborne
Our Response: Dear John
I am very sorry to hear this was not collected it has now been rebooked in for you on the next available working day which is Monday 5th Sep. If the item is not collected please log in to your account and use the Live Chat or message tools so we can rebook it in to be picked up. Parcel Monkey do not make collections as a reseller and Parcelforce had the booking so apologies for the issues they have caused
Kind regards
James
Excellent service, reasonable charges, pick up on schedule, quick delivery on time. Very Happy!
01/09/16 by John BARKER
This site is ideal search engine for those without a printer, showing clearly who can handle our parcels in a trustworthy fashion.
01/09/16 by Margaret Costello
The cheapest I could find and all went exactly as planned.
01/09/16 by Customer
on time and good price
01/09/16 by JP McMenamin
Easy to book and Parcel Force come to collect on time. Thanks
01/09/16 by Linda
Very good and very fast. Delivery from UK to Gernany only 3 days. Perfect.
01/09/16 by Customer
I had a package that I urgently need transporting and after finding Parcel Monkey via Google I decided to use them as the whole booking process was pretty simple. I had a choice of services from 2 days, next day, next day before 12, next day before 9, etc. I needed it next day and in addition to that I paid a little bit more for before 12pm. The parcel was collected and entered the network (Parcel Force was the courier) and everything seemed fine. The next day I checked the tracking at lunch time to find that it was still 150 miles from its destination. This was annoying as plans had been made on the basis that it would be there by 12. I asked Parcel Money about it but they were slow to reply so after speaking directly to Parcel Force I discovered it would not be delivered that day. So despite paying for next day before 12 it was in fact going to be 2 days for delivery. The lady at Parcel Force explained that they issue a refund in such a situation for the postage which was some small amount of good news - Im skipping over the fact that the delay cost me upwards of £300. When I spoke to Parcel Monkey I was told that there would be no refunds - they only consider a parcel to be late if its over 5 days late and that by using their services you waive any guaranteed delivery times - thus rendering those services pointless in my opinion!
01/09/16 by Richard Carter
Our Response: Dear Richard
I am very sorry to hear about this delay and this issue this has caused you. Please raise a support ticket and put FAO Manager so this can be looked into with the carrier. However it is stated in the terms offered at the time of booking the delivery time frames are a guideline
Once again apologies for the delay
Kind regards
James
Excellent, efficient service at a fraction of the cost from elsewhere
01/09/16 by Customer
Efficient and excellent value
01/09/16 by Sarah Evans - partner
Easy to use, lots to choose from. Will use again
01/09/16 by Jennifer Morrison
All good. Cheap and efficient
01/09/16 by Douglas Shand
I posted something 24hour courier, The courier picked up ok but it didnt arrive with my customer for 5 days. Rang to query this and the answer was, oh, Im sorry, your parcel wont be delivered until x day. Great...... Thanks for your help.
01/09/16 by Julianne Thomas
Our Response: Dear Julianne
Sorry to hear about the delay with the delivery, we do not offer phone support so I am not sure who you may of spoke with. If there is an issue with delivery please message us on Live Chat and we can step in and chase this direct with the courier for you. This item was sent from NI and this may of caused an issue, as the delivery time frame is a guide provided by the courier not a guarantee.
Apologies for the inconvenience caused
Kind regards
James
Package delivered on time to Ireland.
Customer delighted with speedy delivery.
01/09/16 by Customer
Used over half a dozen times, had a problem once and they answered my message very quickly, within half an hour.
31/08/16 by Ross
Appalling service!! posted parcel on 25th August with what was supposed to be 24 hour delivery, parcel arrived on 29th August delivery and posting were both within UK. Unacceptable service
31/08/16 by Fergal Sherry
Our Response: Dear Fergal
I am sorry to hear about the delay in delivery, the service times are a guideline provided by the carrier, as is outlined when you book. We at Parcel Monkey do not handle the parcel so if you are unhappy with the service please raise a support ticket and we can look into it with Parcelforce to see what caused the delay.
Once again apologies for the inconvenience caused
Kind regards
James
Cheap and fast service with insurance for just a couple of quid. The only thing is, it can be hard to arrange for someone to be home when they collect/deliver as only the date is known in advance, not the time
31/08/16 by Customer
1st time ive used parcel monkey, all went well. A1
31/08/16 by pat jaycock
Used for a parcel from UK to Denmark; I was texted one-hour collection window, it was delivered quickly, and I got a delivery confirmation email. Ticks all round!
31/08/16 by Customer
Brilliant service. Highly recommend parcel monkey!
31/08/16 by Tom Macdonald
Booking the delivery through Parcel Monkey was simple. The shipping labels were easily printable (although some of the long lines in the address overflowed and were not entirely printed). The drop-off at the post office was trouble-free, and the parcel was delivered by when it was needed through the standard Parcel Force service Id otherwise have paid more than twice as much for.
31/08/16 by David
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