We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
The parcel was damaged and partly open at one side although I warped it with tape. It was luck that nothing was lost. Beside of that everything was ok.
09/08/16 by Customer
I purchased a 24-48h option and all went smoothly to leave the UK. Once it left the UK it took almost a week to arrive at its destination - which was too late!!
09/08/16 by comment2u
Our Response: Dear Customer
I am very sorry to hear about the delay with the delivery caused with the carrier DPD
Please raise a support ticket and we can contact them to see what caused this issue for you.
Apologies for the inconvenience caused
Kind regards
Jason
first time using them and parcel was here over 1 week and not collected. went to to post office in the end, now I need a refund
09/08/16 by Customer
Our Response: Dear Customer
I am sorry to hear the item was not collected, we at Parcel Monkey do not employ the collection drivers we hand the booking over to the courier. We do offer a drop off service on the Parcel Monkey website for the Post Office where you can save money on shipping costs, by ordering the label online, and attach to the box before dropping into your local PO.
Once again apologies for the inconvenience caused
Kind regards
Jason
Makes choosing the most appropriate and cost effective service easy. Booking was simple and collection as expected. Would have loved it more if I could have had an indication as to what time to expect the collection.
09/08/16 by Debra
I tried to use your service to arrive for the delivery of a package. I received the confirmation email and was told that I would receive the necessary customs and delivery labels within half an hour. These never arrived and your website provided no contact numbers to enable this issue to be resolved and therefore I was forced, given the urgency of my package delivery, to find an alternative provider for this service. Given that I have received no service from yourselves in this regard I expect a full refund of the costs incurred.
09/08/16 by CR
Our Response: Dear CR
Sorry to hear the labels and docs did not come through they are generally emailed or show on your account homepage when you are logged in. We do not offer a contact number as our Live Chat team are on hand Monday to Friday 8am to 9pm to answer any questions you may have. Often if the label has not been sent, the mistake is on the shipping addresses.
The support team have opened a ticket on your account so please respond so they can assist
Kind regards
Jason
Parcel force 48 took 4 days to deliver - not acceptable in my view
09/08/16 by Colin Jessimer
Finally a postal service which guarantees delivery in Europe and promptly. Slightly more expensive than Royal Mail - but worth the security of knowing itll get there and not be sent back!
09/08/16 by Customer
The service was perfect, from start too end, prices are fantastic, pick up of parcel quick and delivery on time , good job will use again and would highly recommend Parcel Monkey.
09/08/16 by Wayne Smith
The telescope tripod body suffered damaged during shipping. It was encapsulated in bubble warp. For some reason the delivery company decided to git it rough handling without due respect and care.
09/08/16 by Customer
They collect the parcel from your home and find the cheapest rate for you.
09/08/16 by Lulu
I got the quote with Parcelforce, filled all the required fields just to find out in the end Parcel Monkey is unable to send my item as these are alloy wheels & tyres which are on their prohibited item list... I can send Alloy Wheels with Parcelforce through any other company but not with Parcel Monkey for some reason! Unreasonable Prohibited list that needs updating! They list pretty much every car part in there. Shame Shame Shame
09/08/16 by Joanna
Our Response: Hello Joanna
Sorry to hear about this issue, we have a prohibited items list to ensure items that we cannot cover are not sent as we do not want them to get damaged and the customer to be out of pocket. Alloys and tyres are assumed to be pressurised so we cannot carry these as it is dangerous and could damage other items in transit with them. You can send alloys on our services as long as they are well packaged and the dimensions are declared accurately.
Kind regards
James
It was great service
08/08/16 by Customer
Had a heavy item to collect from approx 200 miles away. Went on Parcel Monkey website and was amazed at how user friendly it was! No fuss, nothing complicated, all very straight forward and so cheap! My item was collected and the courier already had a preprinted label ready to stick on the parcel so had no fuss. Delivered early the following morning. Faultless. Would highly recommend to anyone.
08/08/16 by Sarah
Thanks for the review Sarah, would be great if you could recommend us!
Great service would highly recommend
08/08/16 by S sayers
Fast,easy and cheap!! Perfect
08/08/16 by Customer Valentina
Parcelforce collection and delivery was convenient and efficient, at a good price through Parcel Monkey. The process for booking is straightforward. Have used Parcel Monkey before and will do again.
08/08/16 by Mr D Robinson
Monkey Parcel provided me with a fantastic service throughout, keeping me updated every step of its journey which is the reassurance that any customer requires when paying for a service, Thank You
08/08/16 by Mrs Ednie
No problems encountered.
08/08/16 by Customer
Couldnt believe how quickly the parcel was delivered.
08/08/16 by Customer
Fast delivery and reasonable cost, but both times the tracking information has not updated at all and caused a problem as I was returning an item for refund and the seller wanted the tracking info first.
08/08/16 by Pete
Great service 5*****
08/08/16 by ROBERT REEVES
Will use again.
08/08/16 by Customer
Always delivered on time, no probs
08/08/16 by Customerjohn
Regrettably I sent a package for delivery on Thursday but took until Monday to be delvered
08/08/16 by William Griffin
Our Response: Dear William
I am very sorry to hear about the delay with your package, we at Parcel Monkey do not handle the goods as a reseller but we can of course reach out to the carrier should it be running late and assist you- apologies for the inconvenience caused
Kind regards
James
Excellent, easy to place order and reasonably priced..
08/08/16 by Customer
Lightening speed delivery and in perfect condition :)
08/08/16 by Customer
Driver arrived on time, delivery was made very quickly and at very reasonable cost.
08/08/16 by Steve Wilson
The boxes were picked up and delivered promptly. Very happy
08/08/16 by Wendy Laing
Good option if youre sending parcels overseas, its much cheaper than Royal Mail!
08/08/16 by Customer
Very reliable, efficient service.
08/08/16 by Angela
Great service as described. Parcel arrived on time in good condition. Fair price.
08/08/16 by L Munro
This is the second and last time I will use Parcel Monkey. Webpage sucks you in with a cheap quote then when you put all your details in you find the first quoted price will increase. Then once I had paid I waited a couple of hours for the label to appear, never came so I had to contact PM via live chat, was told there is a problem with system which is why I didnt get the label, funny cos I had exactly the same problem the first time I used them and was told the same thing. I send 15-20 parcels a week so think I have a rough idea of how this should work, PM you need to pull your socks up if you think you can compete with other sites out there. You just lost me as a customer Im afraid ????.
08/08/16 by David McLean
Sent a parcel to Northern Ireland collected and delivered within 2 days
07/08/16 by Mike Skinner
Our luggage arrived promptly and in one piece
07/08/16 by Customer
Under £10 for return of very large parcel . Took to nearest uplift shop , then text updates to say it was delivered - 1 day service. Refund was in account within the week .
Excellent service at a reasonable cost , with the bonus of dropping the parcel at my convenience rather than having to stay at home . Would use again & recommend .
07/08/16 by janet
Thank you Parcel Monkey for safely delivering my parcels quickly and affordable across the UK and to Europe - huge relief that its easy to do and it works.
07/08/16 by Audrey Ball
Waiting all day for the collection was annoying
07/08/16 by Hayley
Great fast easy service and cheap too!!
07/08/16 by Customer
Pick up was good , tracking all ok but then it wasnt delivered due to not being able to find the address , was then told by the depot that the drivers dont go down small country tracks
07/08/16 by Daniel
Driver never showed up. Wasted a whole day waiting for the parcel to be collected. Phoned Parcel Force who told me they had come round at 2 to pick it up. I was in the whole day, no one showed up. I had to carry the large heavy package by hand to the nearest depot in the rain as I couldnt waste another day waiting for them to pick it up.
07/08/16 by Customer
Our Response: Dear Customer
Sorry to hear the courier you choose on quote engine failed to make the collection, we do not come to pick the items up ourselves as we are a reseller. If they fail to collect please log in to your account and let us know the order number and we will be happy to help.
Kind regards
James
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