We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
Placed an order for a parcel drop off with Parcel Force. Upon placing the order I got told to wait 30 minutes for an email detailing what to do next and how to get the labels. The following day nothing had come, and the only support was to email them, not much use when I needed to drop the parcel off that day. I printed the 2 labels off that were in my account, but there is no information on what I was meant to fill in on the labels, there was 3 empty boxes with no details in. Also, I was shipping to Denmark, and the label I got had about 2 letters missing in every word in the address since they use special characters in the language. As such the post office could not verify the address when I dropped it in. It got there because I wrote the extra letters on the labels, but if I hadnt noticed it may have got long lost. I will stick to another courier in future, at least theyre service works instantly and properly.
11/08/16 by Richard Edwards
Ordering and pick up was easy!
We are going on a long trip (few months) and had a large parcel shipped to our first stop so that it would be delivered when we arrived there.
Everything went smoothly and now we did not have to carry around a lot of baggage!
11/08/16 by Customer jvs
Used parcelmonkey for a few months now, from the different courier services offered, usually use Parcel Force. Very reliable and friendly drivers who collect and deliver parcels. Fast delivery service. Air Express when sending to China is less reliable so have stopped using this courier.
Hope these comments help!
11/08/16 by Elizabeth
first time I used this - very good - easy to drop off and the ability to track was good. An e mail was sent to let us know the time of delivery too which was very helpful
11/08/16 by Customer joyce
Great fast service, ordered the night before and it was here the next day. Over 300 miles. Awesome value. Account was easy to set up, would definitely use again.
11/08/16 by George McCrindle
I had a 23kg package to send to the US and saved a lot of money using parcel monkey.
11/08/16 by Julie Butt
Took hours to receive shipment label so missed planned collection.
10/08/16 by Allan Cross
user friendly website, clear process.
easy to use when sending the labels in an email to the sender.
really fast delivery and easy pickup on the other end.
10/08/16 by mama aird
Really good will use this service again
10/08/16 by C Gallagher
Delay in package collection and delivery, lack of communication.
10/08/16 by Anna
As usual, simple to arrange, good value service
10/08/16 by Customer
There may be better deals for those sending more than 10 parcels a week Otherwise all internet booking services have similar rates for parcel delivery but Parcel Monkey Insurance rates are better and make a difference. They usually have the best deal.
BIG question is do any of the parcel Aggregators pay out Claims fairly or just take the extra money and then refer claimants to excluded items lists. I cant say as i have not needed to claim.
Another ? is why are parcel force own rates so consistently so much more for the same service? Except pf insurance is included at a high threshold.
10/08/16 by Customer DAW
This was my first time using Parcel Monkey and I am very happy with the service provided, my parcel was delivered from Scotland to Barcelona within 3 days, would strongly recommend them.
10/08/16 by Kathleen Brown
PM website was easy to use and the selected courier, Parcel Force, gave first class service.
10/08/16 by Customer
Wow, excellent service thank you!! Great to see a signature at the other end and the name of the recipient.
10/08/16 by Tim Nicholas
I used them for an international delivery to compare courier prices, which saved me loads of time and money as well (about £15 in total). The courier company did really well and the package was delivered on time, with lots of email and text updates too which I thought was really helpful if you want to know whats going on.
10/08/16 by Red
I booked and paid for a parceldelivery, however to date nobody has turned up to collect the parcel and nobody is answering their phones either.
10/08/16 by A Whelan
Our Response: Dear Customer
You have booked a DPD Pick Up service which as advised in the booking process is a service where you drop the item into the shop and it is not picked up by the courier from your home address. We also do not offer a phone service as we have Live Chat open from 8am to 9pm so please contact us if you need help locating your nearest DPD location.
http://www.dpd.co.uk/apps/shopfinder/index.jsp
Kind regards
James
picked up when they said they would and the driver was very polite. I would have no issues at all using them again.
10/08/16 by Jo
An easy way to book your parcel to be picked up with no hassle of it getting there.
10/08/16 by CustomerJohn
Easy to choose a delivery service
10/08/16 by Customer
Do not under any circumstances use this company. They lost my parcel back in July and a month on we are still in a dispute over the compensation. You cannot contact them via phone (only online messages), their staff are rude, obnoxious and make you want to pull your hair out. I am in the process of submitting a small claims via the court, we must stamp out companies like this that have unethical practices If you want to discuss experiences with Parcel Monkey feel free to send me a private message
10/08/16 by Mr Lad
Our Response: Dear Customer
I am very sorry to hear the courier you chose on the Parcel Monkey quote engine has lost the item. We do not handle the goods as a carrier reseller, but our claims team will assist with lost goods. We do not offer phone support as we have real time, Live `Chat open daily 8am to 9pm to speak with agents and so they can gather the info needed from the carriers.
Kind regards
James
Easy to use, DPD stated Halford motor stores as a drop off point my local store refused to take the parcel, "we only take returns"???
Went to a local shop, no problem, very helpful, the parcel was collected by DPD, I was kept informed by text and email of progress.
Great service, I can recommend, I will use again, stay away from Halfords!!!
10/08/16 by Nick
Hi Nick, thanks for the review, we do state not to drop into Halfords as they seem to have issues there but DPD still list them as locations so sorry for the confusion!
Communication and cost was excellent and although there was a slight delay they let me know every stage so many thanks
10/08/16 by tracie
Perfect. Easy. Convenient. Next day delivery. Recommended.
10/08/16 by Sue
I got the result I wanted , the courier turned up the next day .
10/08/16 by Customer
Easy to use from initial price quote through to the parcel being delivered
10/08/16 by Dave Goddard
I had to ship quite a large parcel to Austria and it arrived in less than a week (posted on Thur arrived on Thu). Parcelmonky saved my a tone of money! Excellent!
10/08/16 by Customer
first time id used this and it was so easy and straight forward, deffo use it again
10/08/16 by michelle
I had an important letter to go from UK to China. I arranged through Parcel Momkey for DHL to pick the letter up from my house on Monday 8th August 2016. On said day I had an email to say the letter would be picked up between 8am and 6pm, at 1.00pm a DHL driver came picked up the letter. I then could track the progress of the letter at each stage it went through by Wednesday 4am (English Time) the parcel was delivered to my son in China.
To be very, very pickie I would have liked an estimated time of pick up. But in all the whole system worked very very well.
10/08/16 by Customer Bernadette
Thanks for the review Bernadette, we do not pick the items up so cannot offer a time slot, but if on your next booking it is easier, book a drop off service and then you can take to Post Office if you book Parcelforce or DPD Pick Up shop. Hope this helps!
Asked a friend in the UK to ship some stuff over to me in New Zealand.
I was able to book and pay for the parcel from home and my friend just had to print out the labels and drop the parcel off to a Post Office. Easy as...
10/08/16 by Kim
Excellent service, would use again
10/08/16 by Customer Rich
THE SERVICE WAS GREAT AND I DONT HAV ANY COMPLAINTS ABOUT IT AT ALL KEEP THE GOOD WORK UP
09/08/16 by KEITH MOLYNEUX
Fabulous, easy to use service. Id have no hesitation in using them again.
09/08/16 by Bruce Robertson
Very pleased with the service you did will be useing you again
09/08/16 by Customer yes
Easy to book, great service!
09/08/16 by Customer
I had my parcel collect 7 days and Still Not Here , though you delivered to this address last week
09/08/16 by Shirley Lawrence
Our Response: Dear Shirley
Sorry to hear about this issue with DPD, please respond to the agent on your account so we can look into this with you and locate the item with DPD and get a resolution sorted ASAP.
Apologies for the delay with your item
Kind regards
James
Wrote notes to courier in the relevant section which were not passed on meaning my parcel wasnt collected on the intended day. Whole booking process just isnt as painless as on parcel to go, not being able to print labels straight away is annoying, usaully use the drop off service and go to a local post office but couldnt this time not sure why, I suspect it was because the parcel was 160cm long, although I did the same transaction through parcel to go awhile ago and it allowed me to use the drop of with the same size parcel, would use parcel monkey again but parcel to go a much easier experience in my opinion.
09/08/16 by Dave D
Did everything I asked. But slightly difficult to track. Almost impossible to log on and track once payment has gone. But overall no complaints from me.
09/08/16 by Customer
highly recommended with great service and care.
09/08/16 by Customer
Quick and cheap way to send a parcel.
09/08/16 by Customer
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