We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,310 reviews.
Hard to navigate website. Searched for a drop off location that could print postage label. Chose Fed Ex as only company that could get it there on time. I paid for delivery before realising it didn’t include printing. So first payment wasted. Had to buy another Fed Ex one as now even less time to send parcel in time for my mums birthday on 23rd December. This time made sure it was store printed label, before I paid. None of the links were correct for where to drop off the parcel to print. I wasted time contacting Fed Ex before I saw in small print at end of label email that could only contact Parcel Monkey. This needs to be made clearer on all communications. I wanted to get help directly- hopefully speaking to an actual human- instead had to fill in a webpage enquiry. Still waiting for response. The parcel is now 11 days over sue and I’ve waisted nearly £15 plus petrol from driving around for days trying to find drop off point. This is my first time using this company, but have had only positive experiences with another competitor.
03/01/26 by customer
Easy to use and plenty of choice. Opted for parcel force who worked superbly in conjunction with PM.
03/01/26 by Simon, East Sussex
No complaints ,comment only, the gentleman dealing with me was on to me constantly
03/01/26 by Mr Keith Clandfield
The parcel has not been delivered yet and the tracking has been complete rubbish.
03/01/26 by Bob Burrows
I have used Parcel Monkey on many occasions now and like the choice it offers and easy to use website. I selected DPD Next Day from the options available and paid accordingly. Collection was on the day promised (18/12) but delivery was not made until 21/12 - disappointingly late - with only one email regarding the delay received on 19/12 advising that the "delivery was delayed due to an unexpected issue". Disappointed that I didnt get the service I wanted/paid for and that (even acknowledging a busy period), communication was poor.
03/01/26 by Lynn
They are absolutely terrible. Sent my package on December 1 with 10-15 business days delivery and today is January 2nd and the package has still not been delivered. Talked to them 10+times at this point and no one can tell me where the package is and when if even it will be delivered. No one can help, all agents seem useless
02/01/26 by Aga Brown
The parcel still not delivered. Tracking parcel is impossible. Updates regarding my shipment are worthless as when I click on the link you can not confirm you are not robot as it is just looping. Can not loging to my account either... last time I using PM that is for sure!
02/01/26 by Mr Frank Mede
Delivery man entered our property, proof of delivery false. A complaint has been lodged
02/01/26 by Recipient
The labels came through so "all right in the end"
02/01/26 by Marvin Winthrop
Shipment from the UK to Spain. In order to clear the custom control the PM employee asked me for the very information (pro-forma invoice and receiver email and telephone number) I had created in their system. I did provide the contact details and one employee could not read them and insisted on their request. There is apparently very confused or non-existing communication between them and the courier because UPS kept asking that information while they had it on the box and from us. Eventually UPS Spain re-sent the parcel to the UK against our request and PM did not do anything to help in this process. Now the parcel appears as "delivered" but to a person I do not know and in a place that is not my address. No information available from either PM or UPS. In summary: Robotic and incompetent agents, messed up communications with the courier. I am not prepared to share the reference of my shipment because UPS allows anyone to insert a tracking number on Google and see very specific details of your shipment. Avoid, avoid, avoid.
02/01/26 by Rosario Di Dio
The tracking number worked simply and reliably.
No complicated parcel numbers to be constantly being needed to be reinput.
A quality courier service being used.
01/01/26 by customer
A simple and painless way to buy parcel postage. Logged in, chose a carrier, paid and dropped the parcel off.
01/01/26 by Jason
competitive price especially for large item - 18 inch wheel and tyre. collected efficiently and delivered on time with good communication.
01/01/26 by MIECZYSLAW ANDROSIUK
Great service
31/12/25 by Firas Ibrahim
Immediate response from Parcel Monkey to my complaint, sorted and very pleased! It was Parcel Force that was at fault.
31/12/25 by Fred Ritter
48 hr Express Delivery am on 20 Dec took 216 hrs to arrive, tracking was next to useless - last known location was at unspecified depot and parcel was delivered that morning. Whilst parcel was marked fragile and packed appropriately it was battered and crushed.
31/12/25 by Mr B
I paid £34 to send a parcel to Sweden. I received an email to say Parcel Monkey were placing the business with Parcel Force. 2 hours later I have received nothing. Have sent an email and no response.
30/12/25 by Marvin Winthrop
Stuck in customs. Still there.
30/12/25 by Tim
Had the option for a same day DPD collection for a next day delivery. No collection made and when I raised a query I was told it couldn’t be picked up now until 2nd Jan 4 days later. Absolute rubbish service, I wish I had just gone to the post office. Something is clearly wrong with this company and DPD who I’ve always found excellent.
30/12/25 by Ken
The parcel was not collected and I had waited in all day. No communication whatsoever. Very poor service. Complete waste of time.
30/12/25 by Mark
All good now problem
30/12/25 by FRED SAXON
Parcel was supposed to be picked up on December 18th, plenty of time for Christmas presents to be delivered. Your email states that they came to pick up the parcel but no one was in, and so didnt pick up said parcel. My partner was in ALL day and they were sat by the front door window and could clearly see people coming and going. So despite your email saying a driver came to the front door to pick up my parcel, I dispute you ever actually came at all. I got Royal Mail to deliver it quicker than your company said it would, and it was cheaper. I will not being using this service ever again, and I will not be recommending your service to anyone, in fact I will be saying to steer clear of ever using your service. I am angry and out of pocket.
30/12/25 by Katherine Mountford
Parcel was delayed due to having to pay extra surcharges on top of the £80 paid for the initial parcel. Ended up paying over £100 despite giving the correct weight and correct details inside the package.
30/12/25 by linsey Jones
Really great service again I have to say. I had to cancel the parcel as the customs forms were becoming a nightmare and it was very easy to cancel and am waiting for my refund but all seems to be in order.
30/12/25 by C R
TERRIBLE CUSTOMER SEVICE. Team is incapable of reacting to more complex situations and therefore resolving any issues arising from them. This in part is due to the lack of logistical service that this platform offers. Go direct to the courier as PARCEL MONKEY seem to skim off the top of their price and offer no care or service when a problem arises. In short it takes 24hrs minimum on their messaging service for more complex issues. When you are using them for same day service this becomes a serious flaw in their service.
30/12/25 by Kevin Geddes
Thanks so much to Mafe Cruz who went out of their way to resolve a changed collection date from the courier. Issue resolved effortlessly. Thank you!
30/12/25 by Ceri Jones
shocking experience dealing with this firm complete shower. I think next time I might as well deal direct with the courier
30/12/25 by Hadley Foster
Excellent service, efficient and always good value.
30/12/25 by Paula Clarke
Awesome fast reliable value for money
30/12/25 by Mrs Puckering
Absolutely unacceptable service! This is now the second time I have booked a full day off work specifically for a scheduled collection by Parcel Force and once again no one has arrived and there has been no meaningful communication or resolution. I am based in the London Manor House area, and there is no excuse for repeatedly failing to turn up to confirmed collections. Taking time off work is not something people do lightly, and having that time wasted — twice — shows a complete lack of respect for customers. This level of service is completely unacceptable and incredibly frustrating. I would strongly caution others before relying on Parcel Monkey to keep even the most basic of commitments.
29/12/25 by Thom McOwen
still waiting for tracking to tell me parcel has been delivered: Royal Mail 24 hr tracked. And that was posted 6 days ago!
29/12/25 by Ferguson
On time Collection and delivery.
29/12/25 by Customer
Karla Culla was excellent. Very good, polite and speedy service.
29/12/25 by Mike stafford
helpful patient professional
29/12/25 by Mr Roderick Macdonald
easy to navigate site
29/12/25 by Mr martyn spellman
Worked - no problems.
29/12/25 by Ian P
the parcels are still to be collected from our base.
29/12/25 by Judith Riley
the parcels have still not been collected
29/12/25 by David Horam
What went right? The parcel arrived and it was intact. However, there were terrible communications throughout - the tracking was always out-of-date, with often days going by without any update. And, most importantly, a service that was supposed to take 3-5 days took 26-27 days which meant that the parcel didn’t arrive in time for Christmas.
29/12/25 by Mrs Billie-Jo Dixon
Delivery took a while but you guys did deliver and i was able to access the package update
29/12/25 by Robert Turner
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