We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 191,746 reviews.
cheapest I could find. quick pickup.
wiil use again
13/06/19 by Customer
The worse service I’ve ever had. No collection on the day requested on a time critical delivery. Customer service didn’t care just kept quoting terms and conditions which have been designed with the sole purpose of covering their arses. They would only offer to cancel the service and rebook for the next day, 24hrs after the pre 10.30am I had payed for. Will not use parcel monkey again. Definitely would not recommend anyone else does either.
13/06/19 by Time critical
I used Parcel Monkey to find a company to send a parcel to France. The website was simple to use as long as you have the dimensions and weight of your parcel. You sre then given options/prices for different collection companies/methods. Once you have chosen your preferred method, you pay and print out the labels which are e-mailed to you by Parcel Monkey. I chose Parcel Force so that I could drop the parcel off at the Post Office. I dropped it off on a Thursday and it was delivered in France the following Tuesday and that included the Monday being a Bank Holiday in France. I was extremely satisfied with the service and would use it again.
13/06/19 by Jill Martinez
Delivered 2 days as promised. DPD fast service
12/06/19 by Beverleigh Donalds
Very easy to use, insurance pushes cost up, but thats the case will them all.
12/06/19 by and Deliver To Pat Donohue
12/06/19 by Gábor Balázsfalvi
Very efficiwnt delivery with no delays at all this time! Great service!
12/06/19 by Customer
Placed a international delivery via DPD through Parcel Monkey. The service was for a 3-5 days Express Service delivery to Australia. What transpires into was a 6 weeks delivery!!!!!!! And it is not even Christmas yet! There are one or two at Parcel Monkey who are very helpful, in the likes of Annick and Abigail, most of the rests at Parcel Monkey are just doing what the second word in their company name says, plus an "ing" at the back of the second word. They either kept passing me around claiming they are doing something with the courier or just reiterate my questions without even bothering to reply to it. Shameful attitude of Parcel Monkey! I had to resort to call the delivery agent in Australia that DPD International uses, which I was not aware that it was a different company they used - ie Aramex. The parcel was stalled for a 6 weeks period by Aramex (DPD counterpart in Australia) and no communication was attempted by the courier to my recipient. All in all - the combination of substandard of DPD international and the dont care attitude of many at Parcel Monkey just made my day!!! Lodge a complain and request a refund for the delivery service but guess what - more brick walls!!! Will AVOID in future but am in some way glad that there are 1 or 2 helpful souls at Parcel Monkey, as for the rest there, I rest my case!
12/06/19 by Jonah
Smooth and very easy to use
12/06/19 by Happy housewife
Simple to arrange, quick and easy! would use again!
12/06/19 by Mrs Davina
My parcel is still not delivered. Booked on the 24 hour Parcelforce service. Now Parcel Monkey say its returned to sender however the name they state is not mine. I will never use them again. Expensive item possibly stolen. AVOID
12/06/19 by Hayley
Have used different services on many occasions but this was one of the simplest just wrap,weight print the label and the parcel was collected from home and arrived just has they said on time.
cant beet that service.
12/06/19 by andrew streeter
Very prompt, efficient, well organised and reliable service. Totally satisfied. I would use this service again.
12/06/19 by Manabendra Choudhury
Parcel Monkey are great but Parcelforce 48 should be renamed Parcelforce 168 and they delivered it to a neighbour but didnt tell us which one!
12/06/19 by brian burrows
12/06/19 by Mr oscar smith
Great service,collected at 3pm in Armagh on a Wednesday afternoon and arrived in Carlow 10am Tursday.
12/06/19 by Mac Electrics Ltd
Easy to use & pick up arranged very efficiently & timely
12/06/19 by Bernard
So easy, excellent price and reliable, arrived within the 2days stated in perfect condition
12/06/19 by Isobel Monan
Good reliable service and competitive rates
12/06/19 by Barbara Hill
Excellent and efficient service. Parcel reached on time abroad and could track its progress throughout the process.
12/06/19 by Customer
Amazing. No extra charges. Smooth as ever
11/06/19 by Nina Mann
Purchased 2 days express delivery on this website. They delivered parcel after 6 days! Asked for a refund however I was told that delivery times are not guaranteed and no refund will be provided - end of case. Guess that it was not worth - useless service - definitely not as described.
11/06/19 by PM
Easy to arrange - good price, delivered within agreed time.
11/06/19 by Mrs Kirsty Grewar
Fast & easy to deal with. No problems whatsoever.
11/06/19 by Customer
Very easy to use!
11/06/19 by Shawn
Excellent service definately use again.
11/06/19 by 28/10/2011
AVOID this JOKE of a company at all costs! Been waiting for three days for them to collect..but nothing! You can’t call them..there’s no contact no: so I’ve had to pay double to send my package! Not to mention taking time off work! Just go to the actual company and forget these middle men jokers!!
11/06/19 by Anna
Very competitive price for the service.
Easy to send heavy items via the postoffice.
Good tracking service and all around communication.
11/06/19 by Miss S A Thorne
Collected a saddle from me and safely delivered it. Very pleased and managed to get a really good price for the delivery
11/06/19 by Ria Sharman
Excellent service i really recommend it.
11/06/19 by Customer
I have used Parcel Monkey on 3 occasions when shipping bulky items within the UK.
In the past I used to struggle with these to the Post Office and end paying high Postal charges.
Now, using Parcel Monkey, I have a choice of carriers at competitive prices who can collect the items from home.
All just so easy to arrange using their simple user friendly web page.
11/06/19 by Rikki
as always parcel delivered promptly
11/06/19 by Nigel
Collected when I booked perfectly ,delivered within the days said,as booked .Safe and sound .No problems at all
11/06/19 by Customer
Thank you very much all delivered on time and safely.
11/06/19 by Tara
Great quick delivery
11/06/19 by Gary
Great Service, Well defo use agan.
11/06/19 by Richard
Arranging package collection and delivery couldnt have been easier. The selected courier (DHL) was on time. All in all, very satisfied.
11/06/19 by A Customer
11/06/19 by MARIO
Terrible company Charged for a service Can not provide the service only a slower one. But won’t refund For paying for the faster service Complete con
11/06/19 by Craig Trickett
Awful sham Parcel Monkey company. No telephones. NO customer service. Paid for extra insurance on electrical item. Robustly packaged (subsequently confirmed by customer during “claims process”). Item rendered useless after rough handling. Has cost me over £150 of Africa volunteering fund. Parcel Monkey offered £60 two months later but blamed me for not having photos of original packaging. Disgraceful. Contacting Trading Standards and lawyer now.
11/06/19 by Mr Wilding