We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Not very Helpfull
16/08/25 by Mr W Gregory
I ordered a parcel force collection of a 40 inch monitor being returned. Parcel Force didnt arraive. I needed to make 2 calls to them both of which took over an hours wait to get through and in the end I need to drive the parcel to Parcel Force. Absolute disaster
16/08/25 by Mark Hubbard
efficient service
16/08/25 by Jim Buchan
Easy to follow instructions
16/08/25 by Gaetano Giordano
Price wise it was good. I also received great customer service. The issue was with puck up of parcel.
16/08/25 by AK VLOGS
Took longer than expected, but the cost was so favourable, I have no complaints
15/08/25 by Customer
Everything went according to plan, from getting competitive prices, to my parcels getting uplifted bang on time.
15/08/25 by Alan Cruickshank Ltd
My parcel was collected 2 days early which was great and it was quick and easy to find a courier service
15/08/25 by Kerrie Thompson
Arrived exactly when I was told
15/08/25 by Website User
No help at all, Ups charging extra money for no reason at all. Complained this to parcel monkey and yet no resolve for this. Item was under 40 pound and I paid around 15 for delivery and ups is asking me 18 pound additional fees?? this is just absurd. Keep away from this site if you dont wanna be paying more money than ur delivery.
15/08/25 by Hassa
Seems to be a reliable service with good support.
15/08/25 by Mr Derek Lupton
Very easy to sign up and create labels. Easy to follow instructions on customs forms. And excellent rates for shipping
15/08/25 by Customer
First time Ive used PM and subsequently the service InPost. The initial invitation to use the service suggests a choice of very low prices but once one starts entering dimensions and weight the cost increases substantially in the background. I was quite surprised at the final cost but decided to progress as time was a factor. Im actually not quite clear oabout the benefit of using PM as opposed to just choosing a courier service one knows and trusts.
14/08/25 by Chris W
Unfortunately the predicted time for the parcel was very wrong by several days so it arrived late very disappointing
14/08/25 by Customer
It was quick easy and very reliable
14/08/25 by Lesley
Easy to do DPD kept me informed of collection/delivery
14/08/25 by Jackie Rycraft
This has been the slowest and most disappointing customer service I’ve experienced, and I certainly won’t be using your services again. Lost and Damaged my parcel. Got insurance and still havent received the refund. No contact number to speak to anybody. Order picked up 11th of June and still dealing with the issue at 14.08. Terrible.
14/08/25 by Delila
Smooth easy shipment at a good price.
13/08/25 by Bonnie
My latest parcel wasn’t delivered on time and also No note was left to say it was being delivered to another day,
13/08/25 by Jordanhallart
My parcel left the UK on 4th August and should have taken 3-4 days. It is now day 12. There is no tracking information available and the company are unable to tell me where my parcel is other than that it "Has arrived in the destination country". No idea if it will ever arrive and the company have been extremely unhelpful. I also emailed the CEO and as yet have had no response from them. Appalling service and I will never use them again.
13/08/25 by Kenny
The price was perfect. The link up with agent was not very good but the parcel was delivered with all the shipping details .
13/08/25 by David Grant
Easy to use the app
Good prices
13/08/25 by Julie
Oh dear so disappointing - Parcel Monkey clearly state they will handle all customs CN23 documentation and I paid for and despatched 2 parcels to Germany via ParcelForce having completed all the information required. 4 weeks later, endless chasing with Parcel Monkey Support Team, both parcels were returned to me in UK - rejected by Customs in Germany due to missing or incomplete CN23 customs documentation. Parcel Monkey have now walked away, no offer to redeliver, and referred to their claims dept - apologies for your disappointment !! Parcel Monkey totally failed to meet their promises - and I now have to start again and accept the financial consequences of their failure - which is the loss of the sale of £1416 of motorcycle parts + courier money paid to Parcel Monkey
13/08/25 by PeH
My go to international parcel delivery service, used them for many years without any issues and no loss of inventory.
First class company that deserves 6 out of 5 stars from me.⭐️⭐️⭐️⭐️⭐️⭐️
13/08/25 by Peter Jay
Amazing fast delivery from UK to USA.
Parcel left me on Thursday and arrived with customer in California on Monday via UPS - excellent!
13/08/25 by Paul Berriff
brilliant service , and delivered on time. would recommend to friends and family .
13/08/25 by Customer
I dont know if my package has been delivered.
13/08/25 by Mary
Most of the equipment sent via Fed Ex arrived damaged.
13/08/25 by Andrea
Very competitively priced.
13/08/25 by Customer P.O
all good, on time
12/08/25 by Deividas Tamulevicius
The communication was very poor. They don’t give any probable time when the delivery man could come, not even answer the phone or you cannot communicate with anyone regarding that because nobody has the idea. The only problem is that. You would have no idea when your parcel gonna be picked up. So be mindful if your delivery is urgent.
12/08/25 by Sharmila Parial
I booked a parcel service to deliver my luggage, and the delivery person never called, despite my clear instructions to call upon arrival. Instead, they asked a neighbour or a random person next door and falsely marked on the tracking website that the addressee denied the delivery. This is very disappointing, and I wouldn’t recommend this service. I’m not sure if the issue lies with Parcel Money or the courier, Parcel Force, but there is a clear lack of communication between them and with the customer. I even booked the service again, and the same problem happened. I should have learned from the first experience.
12/08/25 by Syed Souban
My parcel has been delivered on time
12/08/25 by Shamim Muhammad
easy to use service
12/08/25 by Customer
quick service but could not track
12/08/25 by WALKER
It was simple and easy compared to others. Instructions were clear.
12/08/25 by Adewale George
Pesima gestion y servicio, envie un paquete el 22 de junio y aun no ha sido entregado Solucion y respuesta: su paquete se dará por perdido, se pasara su caso al area de reclamos, pero soluciones 0 Al final que debo decir? Gracias parcel monkey por hacer que los regalos de mi sobrina se perdieran en el camino y ya no lleguen a ella.
12/08/25 by alexandra casanova gonzalez
Our Response: Good Morning,
I am very sorry to hear about the service you have received when using our service. I have escalated the case on your behalf and have asked one of our team to reach out to you.
Alternatively, please contact our team at; https://www.parcelmonkey.co.uk/contactus4.php
Again, we are very sorry for this and hope we can come to a quick resolution for you.
Kind regards,
ParcelMonkey Customer Services
I had to use another way of getting my parcel delivered so on this occasion I’m massively out of pocket paying twice and waiting for my compensation.
12/08/25 by Josiah Emmanuel
Reasonably price postage, easy access to drop uff points, delivered in time
11/08/25 by Mrs B
Paid for 3 days delivery, took 2 weeks and then it only came to a local post office, had to decline the pick up as there was a charge for storage. Parcel not delivered.
11/08/25 by Customer
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