We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 217,466 reviews.
Great service again and again
18/07/21 by R j harkness
good but in the booking process the time of collection should be visible.
18/07/21 by Roly Witherow
Great 5Star Service
18/07/21 by Customer
Easy to book online, simple pickup…on point delivery:) Great service all round.
18/07/21 by Leo Purvis
Terrible policy and procedures one parcel never got picked up then tried charging my card for more on another parcel
18/07/21 by Camper parts
only carrier that takes large heavy items so cheap thanks
18/07/21 by michael robinson
The parcel was collected on time and exported from Heathrow on 26 June. Since then there have not been any updates relating to the current status of the item. It has been 22 days and no trace of the parcel even though the advertised delivery time is 3-5 working days. The only support Ive received from Parcelmonkey is a form to be filled, which is a waste of time given that they have already got all the details.
18/07/21 by emre
Excellent service collected and delivered as scheduled
18/07/21 by Janet C
Worked a treat. Quick and simple.
18/07/21 by Helen
Purchased some chairs on EBay but didn’t realise the terms were changed last minute and they were collection only.Bedford ~ Lancashire…..not exactly nearby !!! Parcel Monkey stepped in and 2 days later chairs were delivered.Great service.Very impressive.Highly recommended.
18/07/21 by Gerard
very good service .Posted suitcase to another city and it was picked on time and arrived on a a Saturday as this was the only time the receiver would be able to receive it as many parcel companies do not provide this service, but Parcel monkey booked me through Parcel force that could, and it did not need to be packed in a cardboard box like some firms .
17/07/21 by Patrick C Costello
Easy to create parcel order on website and printed off label within minutes. Parcel delivered within promised time scale, very happy
17/07/21 by Doug
A quick easy way to get a great rate on larger parcels.
17/07/21 by customer
Picked up parcel at said time .
very good service and price.
will use again.
17/07/21 by eirwen matthews
Easy to use...Great value
17/07/21 by Mr Smith
Brilliant service, fast next day delivery. Thank you Parcel Monkey.
17/07/21 by Pete Rowley
It was expensive to send a parcel from the UK to Taiwan, but the speed with which it arrived made it so impressive that it was worth the cost! The parcel was collected from my house at noon on Monday and had arrived by noon on Friday! I think that is better that second class post UK to UK!
17/07/21 by Naomi
Very good service will definitely use again
17/07/21 by Trish Beckett
Easy online instructions to follow. Label easy to print. Turned up on the pre arranged day. Not like some companies! Receipt given for tracking the parcel.
17/07/21 by CE Evans
Reasonable price and easy to use service.
17/07/21 by Shelby Allan
Very efficient as usual.
17/07/21 by Mr Philip Tetlow
Disgusting service from Parcelforce. Booked through Parcel Monkey. Driver signed as received from me and left a guitar outside open to the elements for a week when I was away. Parcelforce passing the buck. Ridiculous illegal behaviour.
17/07/21 by Mr Joslin
Totally useless, Tracker states Exported for 3 weeks now and it has never arrived in the destination country. Contacted Customer services after a week in this state and was told it is exported, when challenged passed to another agent who informed me it was in country but was awaiting unpacking and this could take up to 3 months !!! . Call back a week later to be told their agent has no record of the parcel so it is lost and they will be in touch about opening a claim. Guess what no contact from their claims department either guess that is lost also. And just to top it off it takes forever to get through to someone on the phone and they have answered the call and hung up immediately so as not to have to talk to you. Would never use again and grandchildren will miss out on expected gifts this summer that no pitiful claim will compensate for. Use at extreme risk but you have been warned !!!!!
17/07/21 by Steve
Easy to use with good advice on preparing your package for transport.
It would have been useful to have an estimated time for collection but the driver did come just after 10am didn’t mean I was waiting in all day
Driver was also able to confirm our package was adequately secure and that was a comfort
17/07/21 by Robert Steele
Did arrived with diffrent company then I booked with,and on top of it,on arrival the person had to pay a fee,for using diffrent delivery company, totally disappointed
17/07/21 by Jana
Great service and not to expensive,
16/07/21 by Caroline Pearce
16/07/21 by Customer
this was a big parcel a sink and with Parcel Monkey it only cost £12 to send in the U.K All good give it a go .thanks
16/07/21 by Chris warrick
feeling like youve been raped is an understatement. Parcel was insured for £250 and returned to me (after they posted it to the wrong address). When it arrived it was battered and busted with pieces missing. Parcel monkey asked for photos which I gave but didnt want to see how it was packaged. After sending pics of the packaging itself they said 1.5m x.5 meters of bubble wrap with more bubblewrap and paper for cushioning in an oversize box wasnt sufficent. Zac (the rep Ive been dealing with) has been worse than a joke, the only response is send a letter of complaint to simple questions that they should know about parcel monkey proceedures. Small claims court it is then
16/07/21 by David Sullivan
Picked up on time
Delivered on time
16/07/21 by Mr. Clive Bolton
Not helpful at all they have had a parcel for over a month now and still won’t sort it out
16/07/21 by Jorah Chather
Booking made on Tuesday for collection by Parcelforce on Wednesday. The driver showed up on Wednesday morning but informed me his van was full and that he would return later that afternoon. No one came. I contacted PM who rebooked the collection. No one came Thursday. I contacted PM who rebooked the delivery. I was told they could not trace the job or driver to inform me when the collection would be made. Parcelforce was also as unhelpful. The driver showed up Friday morning and took the parcel which at best will arrive 2 days late. Parcel Monkey advised they have no involvement in claims and can not offer compensation. Note the booking number given by PM does not allow Parcelforce to locate the booking. PM advised to monitor the tracking, however the tracking only applies AFTER the parcel is collected. There is zero visibility prior to collection. Waited in from 8am to 6pm 2 days running.
16/07/21 by Andrew Nicholls
Good prices, with Parcel Force we drop off at local Post Office at 3pm and our customer receives around 9am next day - this has to be the best available.
16/07/21 by Jeremy Fowell
Not happy with the way you handled my parcel . Parcel arrived with damaged Box showing contest not sure if everything missing so far until I speak with the sender. Not happy at all. I have a picture to follow my report if you want it please let me know ASAP
16/07/21 by Otis A Onilude
Parcel was returned to me in error and never received refund, Parcel monkey just ignored my request to being refunded and like other people have said on trustpilot, this currier company is NOT reliable at all. Will never use again
16/07/21 by Khayyam
Simple, easy and always the best prices for parcel post.
16/07/21 by Maelil
Parcel Monkey was ok, website not very user friendly.. carrier horrendous. A parcel insured for £1000 and a note to say hand to recipient was left unsigned for on the doorstep of the property which is situated on a busy main road. No doorbell rung, nothing. Just left.
16/07/21 by Customer
Great service. Thanks.
16/07/21 by Mrs Sue Sayers
15/07/21 by Customer
It was the first time I had sent anything with Parcel Monkey UK and was very happy with the service and will certainly use them again.
15/07/21 by Irene Hay