We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,208 reviews.
The 48hour service took a week to arrive.
02/07/26 by Viv
Booked 24hr service drop off to business, item not delivered for 48hr.
02/07/26 by James Walsh
Parcelforce lost the parcel, I found it in Basingstoke (due to an airtag) - when it should have been in Manchester. Their customer services copuldnt contact their depot when I told then where it was. They just said wait 24/48 hours for things to update! Not much use when are paying for next AM delivery for a reason...never again
02/07/26 by JonColes
The website is easy to use and enables you to choose which delivery company to use by showing the prices and benefits of all. I received my label and dropped off my parcel with no trouble.
02/07/26 by Mrs Lynn Rosemeyer
Be very wary, they now offer 2 payment options for sending parcels to the USA, DDP or the customer pays duties on receipt, but no option for customers sending gifts under 100 dollars. They will take you to the checkout page and charge you an extra 10 pounds for the UPS duties fee and ALSO attach a customs charge, even if you have marked the parcel as a gift on the previous page. Where that money goes to is anyones guess. Really weird, sneaky profiteering.
02/07/26 by Laura Baker
Easy to use and competitively priced.
Smooth return to the original seller.
Good service all round
02/07/26 by Jo
Great selection of delivery options on Parcel Monkey with print at home or print at point of collection, drop off or collection options offered at a variety of prices, with various couriers. I like being given such a wide range of options with the possibility of adding on extra insurance on the contents.
02/07/26 by Cheryl Bell
Professional and timely service at good prices.
02/07/26 by Customer
As always my parcel was safely delivered to my daughter in Australia. Perfect service from start to finish.
02/07/26 by Paula Footman
Parcel Monkey failed to deliver a parcel, misquoted their own terms to avoid liability, offered a settlement below what their own courier provides by default, and then stopped responding entirely. The parcel was dropped at a designated FedEx drop-off point as directed by Parcel Monkeys own instructions, with a timestamped scan receipt as proof. It was booked on a next-day service. Within days it was clear nothing was moving. Over a week after drop-off it remained unlocated. It eventually found its way into Royal Mails network despite being dropped with FedEx, and was returned to me two months later with a £7 charge I had to pay to receive it. I was not notified at any point that it had been found or was being returned. By that point I had already refunded my eBay buyer £17.90. Their response to this was to cite a clause requiring me to be physically present at the time of collection. This applies to home collections, not drop-off services. The same clause, read in full, explicitly covers courier depots and store locations. They quoted half of it. They then offered a refund of the £6.17 carriage fee on the basis that no additional cover was purchased. A delivery service that does not deliver is not an insurance claim. Under the Consumer Rights Act 2015, a consumer cannot be left with nothing when no service whatsoever has been provided, regardless of what a companys small print says. FedExs own published Conditions of Carriage set a default liability of £12 per kilogram for intra-UK shipments, a figure Parcel Monkey as the contracting party are entitled to claim on your behalf. Their offer of £6.17 sits below even that floor, suggesting either an unwillingness to pursue their own sub-contractor or an indifference to doing so. Two further formal emails have received no reply. Mistakes happen in logistics. A misrouted parcel at a drop-off point is unfortunate but understandable. What is not acceptable is a company that contracts to provide a service, deflects responsibility at every turn with selectively quoted terms, offers a settlement that does not withstand basic legal scrutiny, and then simply does not respond. Parcel Monkey positioned themselves as the sole point of contact and accountability throughout this process. They have demonstrated neither.
01/07/26 by James Shuttleworth
Delivered quickly, plenty updates
01/07/26 by DEBRA CHEYNE
Ive sent a lot of parcels abroad but this one I found to be the least complicated admin, then its arrived the quickest Ive ever sent a parcel. Well done and thank you! From a satisfied customer!!
01/07/26 by MFNorth
Received exactly what I had hoped for. Excellent service.
01/07/26 by Fred Ritter
Great service and great price. Our package arrived in Europe bang on time and in perfect condition.
01/07/26 by D PATEL
ATROCIOUS COMPANY DPD LOST MY PARCEL VIA PARCEL MONKEY, I BELIEVE IT WAS ACTUALLY STOLEN, BUT IT CAN ONLY BE ONE OF THOSE TWO. (CD PLAYER WORTH £150 ON TOP OF A REPAIR OF IT WORTH £140) I STARTED A CLAIM WITH PARCELMONKEY OVER FOUR WEEKS AGO, THEY ASKED FOR PROOF OF THIS, PROOF OF THAT , DESCRIBED WHAT IT WAS, WHAT WAS THE PRODUCT AGAIN , DESCRIBE THE BOX , DO THIS DO THAT , 30 ODD MESSAGES BACKWARDS AND FORWARDS. THEY EVEN ASKED ME TO GET THE CUSTOMER TO SIGN A SHEET OF PAPER SAYING THAT THEY DEFINITELY HADNT RECEIVED THE PARCEL ??????? THE TRACKING PROVED IT HAD NEVER BEEN DELIVERED !!!!! THE PARCEL WAS COLLECTED (AND SUBSEQUENTLY LOST/STOLEN) ON THE 14TH MAY , AND YES ITS NOW THE 24TH OF JUNE !!! AND THEYVE FINALLY GOT BACK TO ME OFFERING ME £10.36 !!!!! I WANT A DIRECT CONTACT FOR DPD NOW BECAUSE IM GOING TO TAKE THEM TO THE SMALL CLAIMS COURT , THEY PROBABLY WONT DO THIS BECAUSE ITS ALL DONE VIA MESSAGES , AND DPD WILL JUST SAY GO THROUGH PARCELMONKEY YOUVE LOST ANY CHANCE OF EVER GETTING ANY FUTURE BUSINESS FROM ME AND I WILL MAKE SURE I PASS THE BAD REVIEW TO AS MANYA PEOPLE AS I CAN AN ABSOLUTE JOKE AFTER OVER 4 WEEKS OF MESSING AROUND . ParcelMonkey wrote "Ive contacted you via this platform to request some additional information; if you could respond at your earliest convenience that would be much appreciated." EDIT: AS OF 25/6 @21:00 NO YOU HAVENT - DONT LIE , NO SUCH CONTACT/REQUEST HAS BEEN MADE. EDIT@ AS OF 29/6 @13:45 **STILL** NO REQUEST FOR MORE DETAILS VIA TRUSTPILOT HAS BEEN MADE. EDIT AS OF 30/6/2026 @10:45AM STILL NO RESPONSE FROM THIS PLATFORM OR DIRECT ON PARCELMONKEY PLATFORM I will be forced to claim via the small claims court using section 49 unless you respond with a more appropriate offer YOURE ONLY MAKING IT WORSE FOR YOURSELVES BY NOT RESPONDING You initially suggested that youd asked for more info via the trustpilot platform (you didnt make such a request) And despite several edits on my original review telling you this , you are now not responding at all (either here on trustpilot or the parcelmonkey platform) So well see how you respond to a 2nd 1 star review
01/07/26 by Mike
Very good service, as always!
30/06/26 by Jeremy
Very nice
Easy to use
30/06/26 by MANMEET KAUR
I left my parcel in the InPost box, they recorded it - it is on their system, then nothing. It is still being prepped almost a month later. Really bad service. I contacted InPost who referred me back to Parcel Monkey and they promised to look into it. I called again and they have still not contacted me. I can only assume they have lost my parcel. It really isnt that hard guys, pick up a parcel from a locked box and deliver it. Not exactly rocket science. Perhaps the old adage applies, you pay peanuts so expect monkeys. Im very dissatisfied with them, particularly as InPost just refer me back to Parcel Monkey and they just do nothing it seems. A complete waste of space. I wont be using either again my present never arrived.
30/06/26 by MR NEIL ROBINSON
Parcel carefully and efficiently delivered. Thanks
30/06/26 by Diana Christian
First time Ive used this service. Very easy to use and I would highly recommend it. 10/10
30/06/26 by David
I paid for express 10 service to be delivered on Friday at 10 so that my shippment not to miss its connection but my package got delivered today and is costing me a big loss.
29/06/26 by ISATOU KUJABI KHAN
The 1 to 2 day service took 8 days, nothing more to say
29/06/26 by Dave
This is a great site, Ive had very positive experiences so far and will definitely use them again.
29/06/26 by Jo
Quick and easy - all went smoothly :)
29/06/26 by T Gates
Go to the customer in 2 days happy with that time.
28/06/26 by Helen
Wasnt sure but it worked fine for a Parceforce label so 5 stars
28/06/26 by keyjpb
I was very upset that you have to pay not only customs but a handling fee Parcel also arrived two days late
28/06/26 by Louise Banks
Easy and convenient experience.
27/06/26 by customer
I always use you. Collection and dispatching always run smoothly. Price is excellent
Most of all you bring labels most others want you to print them which is impossible with no printer.thankyou look forward to next time
27/06/26 by Margaret Tulloch
Easy labelling and drop off …quick postage to Australia at a reasonable price
27/06/26 by Mary Hyde
No problems easy to arrange and faultless delivery
27/06/26 by Sandra
Superb, thank you.
27/06/26 by Malachy McKibbin
Had my parcel ready for collection by Royal Mail, but was informed at the last minute that they would not collect it as it is too large/heavy. OK - maybe thats Royal Mail being useless and just making up an excuse - but the problem is there is no decent support from Parcel Monkey. I reported the problem via their system at 2.15pm but did not hear back all afternoon. I cannot book another collection slot directly with Royal Mail myself - seems only Parcel Monkey can do that. Waste of time and money.
27/06/26 by glitterdebbie
I sent a parcel from Scotland to winnepeg in Canada.
Collected promptly and delivered within 3 days. Just amazing.
My only annoyance was the delivery driver in winnepeg didnt chap my daughters door. Left package outside in the heat. She heard the parcel drop and collected it from outside.
27/06/26 by Catherine
Great delivery and communication
26/06/26 by Eric
Satisfactory service always!
26/06/26 by Customer
I paid for a 48 hr delivery . You failed so I would like a re fund . John perks
26/06/26 by John Perks
Not happy with courier leaving a £300 parcel outside customers door for anyone passing to pick up. We Need a better service than this from royal mail.
26/06/26 by Customer
Shipping overseas can get expensive but Parcel Monkey provided an amazing rate that was i fraction of the retail cost .The customs forms were easy to fill out online and the transit was highly efficient.Great platform for anyone needing reliable cross -border delivery.Fantastic rates for international shipping and an excellent service .Thank you again .
26/06/26 by Alexandra
Appalling, paid £430 for a service with UPS and after booking it you are on your own. To start the courier didnt collect so we drove it to a drop off centre and then a 4 day service has taken 8 days and nothing has changed, just stuck in a warehouse with UPS saying its Parcel Monkeys problem and PM saying contact UPS. Total waste of time.
26/06/26 by Customer
