We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,617 reviews.
Absolutely outstanding customer service. I booked a before 10.00am delivery with Parcelforce through Parcel Monkey. It was important the package arrived early morning. Parcelforce didnt deliver until 4.31 pm. I contacted Parcel Monkey the following day. A full refund was offered less than 3 hours later. Things go wrong--its how well they are put right which matters. Ill definitely use Parcel Monkey again, but perhaps not Parcelforce!
07/10/26 by Guy Pettigrew
Good price and customer service
07/10/26 by Bhenny Paulson
Easy process.
07/10/26 by Melanie Long
Absolutely brilliant, from getting multiple quotes, to choosing the one that suits, needed a parcel collection, with a label, “Parcel Monkey “, had just the courier, collection on day, time perfect,
Thank you so much “Parcel Monkey “, have used this service load’s times, definitely highly recommend to anyone, first class service, 5⭐️⭐️⭐️⭐️⭐️5
07/10/26 by paul gelder
I used Parcel Monkey to book a DPD return in late August. The parcel was marked as delivered by DPD, but the recipient confirmed - twice - that they never received it, and Parcel Monkey themselves confirmed the Proof of Delivery was non-compliant. An investigation was opened in mid-September with a stated 6 working day turnaround. That deadline passed with no update. By late September I was told liability lay with the courier and the case had been passed to the Claims Department, who would be in touch shortly. Over two weeks on, Ive had zero contact from Claims despite chasing twice. Its now been six weeks since the parcel went missing with no resolution, no compensation, and barely any communication unless I chase first. Ive now had to send a formal letter before action with a final deadline, and will be taking this to small claims if it isnt resolved. If your item is of any real value, Id think carefully about using this service, or at minimum make sure you understand what cover/compensation youre actually entitled to if something goes wrong.
06/10/26 by Steve
Good service affordable
06/10/26 by P Nagra
Straightforward and easy process - no problems
06/10/26 by Alexander Brown
I gave 5 stars rating for the quick response from Parcel Monkey following a late delivery of a parcel to Australia
The refund was back in my account within 3 days. I will use Parcel Monkey again as I regular send parcels to my family in Australia.
06/10/26 by GB
Parcel Monkey UK had always served me well. Their website provides easy and simplified process to sending parcels abroad. The UPS had collected and delivered my package swiftly to NY, sooner than expected.
06/10/26 by Tia Fran
via post office...collected on time
delivered on time. thank you
05/10/26 by Marianne Heslin
Easy to book & great service at a good price.
05/10/26 by Customer
Did what it said on the tin.
Offered a much needed alternative to the increasingly execrable Royal mail.
05/10/26 by Customer
COLLECTS ON TIME. DELIVERS ON TIME. INFORMS ME OF PROGRESS AND DELIVERY AND TURNS OUT TO BE CHEAPER THAN TNT/FEDEX WHO I HAVE USED FOR THIRTY YEARS.
04/10/26 by Doug Dale
Parcel monkey were fantastic, no fuss easily navigated. Great price for a speedy delivery.
03/10/26 by Donna McConnell
I absolutely love the service so reliable worth every penny Thanks to the courier team.
03/10/26 by Mrs Metaporn Collis
Fantastic one day service
03/10/26 by rosemary woodley
I paid for what was supposed to be a 24-hour delivery service. I booked the collection on Tuesday before 10am, but the parcel was not actually collected until 11:30am the following day (Wednesday) — more than 24 hours just to collect it. After that, there was no tracking update until around 6pm the next day (Thursday),when I discovered that the parcel was still in London. I found this very surprising, especially considering that I had paid for a 24-hour delivery service. The parcel finally arrived in Birmingham on Friday morning, three days after I booked the service and around 48 hours after it was collected. This was particularly disappointing because the parcel contained a laptop that my son needed for university on Thursday. As a result of the delay, he missed a day and a half of classes where he needed the laptop. Overall, I do not consider this to have been a good service. The delivery was significantly slower than advertised, and the tracking information was also very poor. I would have expected much better for a service advertised as 24-hour delivery.
02/10/26 by Narciso
Absolute rubbish on last three orders with ups pay to have delivered they mess up with customs then want you to pay to have parcels returned. One parcel delivered to wrong address and no explanation given. Very very poor service
02/10/26 by FRED SAXON
Dont use parcelmonkey absolute shambles now, sent item as a gift worth nothing and get charged £20 for customs duties .said its not their problem and you only pay sending fee also said its in there terms and conditions . Yet never used to have pay any customs . Customerservice is even worse
02/10/26 by jeebs
Paid for next day delivery, collected late from our yard (luckily someone was still here as collected after 6pm). Then tracker advised that the parcel was delayed at sortation office. Should have been delivered on 30/09/2026. Not received by our customer until 02/10/2026
02/10/26 by Customer
Parcel Monkey is excellent no problems at all.
It seems though that Royal Mail are telling a few porky’s about delivery’s
01/10/26 by Ian
Absolutely shocking services, I sent a parcel on Sunday 27th September for next day express delivery. I’m still waiting, parcel is still sat in Coventry having left Berkshire and needing to be delivered to Somerset. I am on holiday so won’t be here if the parcel ever arrives and just can’t get any answers. Wouldn’t even give them 1 star! Parcel Monkey a very apt name! Absolutely shocking and was supposed to be coming via parcel force but absolutely no express about it. Trying to get a response but just get the same back let us speak with the carrier!
01/10/26 by Helen Kew
Brilliant service, everything on time as promised and described
01/10/26 by Meik
Easy to use website, variety of Couriers to choose from and very keen prices.
Full tracking availability too.
01/10/26 by M & T Solutions Ltd
Spoke with one of your colleagues - Mafe Cruz - who was efficient, polite and professional. The issue was dealt with and it was a very positive response
01/10/26 by KB
Came on time.
01/10/26 by Deborah Bowyer
Easy to use great comparisons.
UPS were outstanding in their delivery to a USA destination within 48hours .
30/09/26 by Lois Paul
Easy to use.
30/09/26 by Customer
Great delivery service for a good price
30/09/26 by Customer
Quick and easy. Thanks.
30/09/26 by Greg Pearson
My guest left an item behind and Parcel Monkey came up the cheapest to send the item on. As it was going to Italy i needed to fill in additional information which was expected but a few days later I found out i needed to pay more to get it to my guest as it was stuck at customs. It was only a childs top for goodness sake!! Its turned out to be a an expensive top that I had to send to them. Cant say i am impressed with the service and probably should have gone elsewhere. I also now need a receipt and Parcel monkey are unhelpful with that. Dont waste your money!!
30/09/26 by Michelle
Good service
30/09/26 by Jill Cantrill
Brilliant.
Much cheaper than booking directly with Royal Mail.
Clear easy to follow guidance to package item.
Continuous tracking.
Delivered well within estimated time.
30/09/26 by Debbie Logan
Evri stated 4/5 day delivery to the USA. It took 11 days and missed a birthday.
29/09/26 by Mahoney
Thanks
Delivered as expected
29/09/26 by customer
Kept me posted all along the journey of my parcel to the customer!
29/09/26 by David Sayer
Easy to navigate and receive a label. A good few options
28/09/26 by Mrs Peacock
Returning customer who has never had cause to be unsatisfied with the service provided. Recommended.
28/09/26 by Simon Bobeldijk
Aweome. Just awesome. Was quoted 80 quid at the post office. Parcel Monkey do it for 49 quid. Exact same service. Ben dropped it at the same post office
28/09/26 by Matthew
Excellent service, quick and efficient. Easy to set-up and navigate on the website. Delivery service was brilliant, delivering on time and no damage to the parcel.
27/09/26 by Honest Reviews
