We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,432 reviews.
I wasnt sure tbh if I got everything right, but I followed the directions, taking the measurements and estimating the weight, I honestly wasnt sure the price quoted was correct. I booked for pick up on the Tuesday, which it was at 4pm that day from Bournemouth. This parcel was destined for Connecticut USA however, I was late sending it. I wanted it to be there for my Granddaughters 3rd Birthday, so although it said 1-2 days, I fully expected for the reasonable price I paid for delivery, it wouldnt get there until the next week. However, I was so pleasantly surprised to be told by my son, that her parcel had arrived on the Thursday to the house, totally didnt expect that speed, I was more than happy with UPS delivering so quickly and on time for her Birthday. If going through Parcel Monkey whom Ive never used before, and I send many parcels, I hope to use the service again. It might have been unexpected quick delivery, but I really appreciated that in this case. Excellent.
09/09/25 by Lesley Hall.....went to Bordeaux
There was nothing wrong with the booking system or finding a local Evri drop off point. Where it was poor was after the parcel was lost in transit. It took weeks for Parcel Monkey to acknowledge that the parcel was lost, after Evri had already confirmed it as lost in transit. Parcel Monkey finally agreed that a claim was in order and sent a link to a claim form to complete. They stipulated it needed to be completed in 7 days, yet sent it while I was on holiday and when I also questioned the relevance of some of the questions they took days to respond so I missed the completion deadline. Wish I had just booked direct with Evri.
08/09/25 by James
Best services! I’ve used Parcel Monkey more than once now to send from Northern Ireland to US and I’ve had no problems at all with fast delivery of my parcels. I would definitely recommend ⭐️⭐️⭐️⭐️⭐️
08/09/25 by Tracy Kane
I paid for 2 day delivery to Ireland and the parcel still hasnt arrived
08/09/25 by Ann
Easy packing process. Easy collection service. And delivery was made in just a couple of days.
08/09/25 by Katherine
Parcel was collected on time and delivered next day. Happy customer.
08/09/25 by Mrs Deborah Brent
Fab consistently
08/09/25 by d
Easy to use and great pricing. I only wish you shipped parcels valued greater than £2500!
08/09/25 by Roderic Wagoner
Very efficient.
07/09/25 by Michael Speller
Good service but very expensive compared to elsewhere
07/09/25 by Nicholas
Do not use this company. Stay well away. Ive been with them for a number of years and when UPS do the job they are supposed to all is good. When they damage your product in transit these monkeys always say it is not packed correctly which is BS! They have cost me £300 because although I sent photos of a crushed box and crushed product this is somehow my fault. Please do not use them.
07/09/25 by mrs lisa hughesdon-brown
I sent six parcels on Monday, September 1st, from Northampton, to Amazon returns on a fast 24-hour tracked post; none have arrived there as yet. PBZR3231241001 PBZR3231241002 PBZR3231241003 PBZR3231241004 PBZR3231241005 PBZR3231241006 Now losts of hassle trying to recover nearly £600
07/09/25 by customer
I was dubious about using this service but it was faultless, quick pick up and delivery for a great price, I will use them again
06/09/25 by Emma Fennessy
A good service
06/09/25 by MR NEIL BIRKINSHAW
Easy to use (other than import/export tax code guidance), easy to track, quick delivery!
06/09/25 by Allan
fantastic service done what you said and prompt collection fast delivery and kept informed throughout, had a terrible experience with other onlineparcel company and this was plain sailing definitely use again
05/09/25 by Graham Elliot
Booking was relatively easy except for adding the recipients address. I used Parcel Monkeys "Find address" dropdown to add the address. The address fields were automatically filled in for me. Great, except that the address was then rejected with 2 error messages:
1) Address lines 1, 2 and 3 must only contain letters, numbers and spaces
2)Delivery Address 2 has a maximum length of 24 characters
I find this irritating since the values were added automatically by Parcel Monkey itself, which then rejected its own data.
When I added the address manually, I still couldnt input the full postal address of the recipient, so I had to leave bits out.
However, booking through Parcel Monkey was easier than using the Parcel Force website.
The parcel was delivered quickly.
05/09/25 by Arthur from Loch Avich
Excellent service again and received my refund from the supplier as quickly and as painlessly as possible.
05/09/25 by Mary-Clare Rodwell
Do not use this company. Fine if everything goes smoothly. If there is a single issue they make life impossible and refuse to refund you due to silly terms. Thankfully I was protected by PayPal so I got my money back from the scum. My top tips: A) Always go directly through a courier B) Never use parcel monkey C) use something with protection like PayPal or a credit card.
05/09/25 by Ben
You collected from my customer a day before the arrangement which did not go down well. Otherwise okay.
05/09/25 by Shakyapada Roberts
extra charge without justification or proof
05/09/25 by Customer
Needed to send a heavy, 25kg, high value item. Parcel monkey made it easy to pick the best carrier and get parcel collected and delivered.
04/09/25 by A Copp
Excellent service as usual.
04/09/25 by Mrs K Chambelain
It was easy to use, value for money and my parcel arrived in good condition.
04/09/25 by Paul Griggs
Fantastic service and reasonable price.
04/09/25 by CM
Fantastic service and reasonable price
04/09/25 by CM
Clear instructions and boxes were collected and delivered in good time.
04/09/25 by Mo
You have the worst customer support ever and the worst service. You did not deliver my package as agreed and still had the gut to ask me to pay for it to be returned to me. You seized my package for more than 3 weeks. You refused to answer my request or provide any useful information.
04/09/25 by segun mathew
Dear Parcel Monkey Your ref.: PM13029836 DX Freight Next Day Please can you phone our Finds Manager to discuss the damaged and currently missing item. Were having to use Trust Pilot as Parcel Monkey dont appear to have a contact telephone number and the chatbot facility is of no help. Thank you.
04/09/25 by Administrator
It should have been picked up on Friday but wasnt picked up until Tuesday.
04/09/25 by Erik
It was easy to recieve my parcel without any difficulties.
Very prompt/ Safe Delivery of goods
04/09/25 by DIANNE OLEARY
Easy to use, great prices and no issues on pick up.
04/09/25 by L Protection.com Ltd
Easy to use.
Good value service.
Saves time at the counter.
No hidden shocks.
Range of options provided.
04/09/25 by Malcolm
really nice and fast response
04/09/25 by Xinyu Li
Delivered safely to Australia in swifter time than it takes to send a letter!!
03/09/25 by Michelle Brockley
A bit of a hiccup at first but all went well afterwards. Box arrived safely…thanks for your service…kind regards.
03/09/25 by M. MacLeod
You achieved what I paid for.
03/09/25 by Mr Roy Beviss
Everything Id expect!
03/09/25 by Sean Donnellan
Fantastic customer service when I made an error on the label for delivery
Esther on the team on chat is so sweet and couldnt be more helpful
Thanks Parcel Monkey!
03/09/25 by Rochelle Richarde
Website is easy to use. Only thing that stops me giving 5 stars is that I had to contact live chat to get a label. But live chat person (Mafe Cruz) he asked me to put the name was very helpful!
03/09/25 by James Lloyd-Addecott
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