We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,476 reviews.
I placed an order but somehow used the wrong postcode!
Online chat was answered immediately, and the new documentation arrived by email within 2 minutes.
Superb service!
27/01/26 by James Segal
Posted over a week ago - no tracking information, no delivery estimate, no response to live chat query,
27/01/26 by Customer
I ordered and paid for express 24 with Parcel Force. It was picked up on the Tuesday by the postman. It was delivered to me on Thursday, 48 hours later. What is the point of booking express 24.
27/01/26 by Alwyn Lynn
Avoid. Whilst their parcel fees are less than other companies / using couriers directly, the problems encountered have cost me hours and hours of time, calls to the courier in the USA on countless occasions along with to the FDA because Parcel Monkey simply do not pass on information from the Courier to help with customs clearance. A 48 hour delivery service is now in excess of one month and the parcel remains in US customs with Parcel Monkey unable to explain why, even though customs fees have been paid. They do not answer what is asked of them. No telephone contact number to speak to any at Parcel Monkey says it all.
26/01/26 by LilyNoelle
Prices great, and easy to use website. However the customer help chat ticket system, is extremely slow to get replies, 1-2 days to wait.
26/01/26 by Mr Matthes
If there was Minus Mark on rating I would give it to them! I used this company back on October last year to return some panel lights to I company as they were the wrong ones, however, the 2 large parcels arrived damaged to the merchant and they sent me photos of 5 damaged panels out of the 14 I was returning and because I had insurance on the parcels, I did contact Parcel Monkey and sent them all relevant documents and photos and till now nothing happened! Every time they come with an excuse and after few times they copy and paste the same non sense response from our previous discussions! I’m still waiting till now and nothing happened. Will not use them again!
26/01/26 by Customer
Had a small problem with my order but contacted customer service and spoke to Mafe Cruz who sorted out the problem very quickly.
26/01/26 by SiClarkLondon
Made it really easy to find the best rates
26/01/26 by Ms Caroline Knights
A speedy delivery service, effortless and easy.
26/01/26 by Patrizia Sergeant
Arrived on time.very smooth process
25/01/26 by GMB
Received tracking updates and proof of delivery. Excellent service and much cheaper and reliable than Royal Mail who failed to deliver to the address last year.
25/01/26 by Isabell Herrick
Very good service as usual .
Highly recommended and they keep you updated throughout the delivery process.
25/01/26 by Gary
Didn’t get my package
25/01/26 by Recipient
I have no words to appreciate your service
24/01/26 by Arshpreet Singh
Excellent.After spending too much time trying to find a courier.I found Parcel Monkey UK and very easily and quickly solved my problem.
24/01/26 by Alan
Two bad experiences with a competiter.
Ease of service.
Only comment was asking for my buyers mobile number and email address.
I contacted the buyer to say l gave my alternative email and mobile number and you sent me the pic and delivery.
24/01/26 by Melvyn Neal
Clear messaging and a straightforward means to compare prices and arrange the posting of a parcel.
Will use again particularly when sending a large package.
23/01/26 by Richard Haynes
I eventually had my parcel to Portugal returned following a failure by UPS and a screw up with the customs. Parcel monkey not at fault for this.
23/01/26 by George Shelton
My parcel hasn’t been received after nearly 2 weeks. There has been no update and I can’t speak to a human being about this. Worst service ever.
23/01/26 by Jordan Carr
First time using and found it very easy. Will definitely use it again.
23/01/26 by Angela
Parcel Monkey’s customer service has been extremely disappointing. I have a parcel currently being held in Germany, and despite multiple attempts to get help via their live chat, I have received no response for over 8 hours. There has been no update, no explanation, and no guidance on what is required to release the parcel. For an international shipment, this level of silence is unacceptable and very frustrating. I would not recommend Parcel Monkey based on this experience unless their communication and support significantly improve.
23/01/26 by George
I originally approached DHL directly who wanted £250 to send my parcel. I had a look on Parcel Monkey which is easy to use, especially for large bulky parcels and you can get the cheapest quote quickly. The initial price quoted was just over £100 with courier DX but was incorrect and it ended up being £30 cheaper at the checkout! Super competitive!
23/01/26 by Gr
My parcel is lost & they dont want to know.its been missing for 3 weeks.Uk to Germany.their live chat is useless.when my niece rings them they tell her it will be tomorrow well tomorrow never comes.will never use again
23/01/26 by susan trapasso
It seems this company is a scam . Im asking all people who have had their parcels lost or stolen to go direct to your bank or credit card company to get a chargeback i have had a very bad experience with this scam company and it also seems some of the reviews they have paid for ..so contact your bank or credit card suppliers and request a charge back ASAP They are scammers im having to do all this while grieving my mum who has just passed and no empathy from these scammers
22/01/26 by Maxine Graham
All went well. Easy to do, and compare costs from various suppliers.
22/01/26 by Rob Starkey
Stole my parcel now company refusing my refund dont use this scam company
22/01/26 by Maxine Graham
Easy transaction from me the sender. I cant comment on the delivery but I havent heard it hasnt been delivered on time.
22/01/26 by Keith Buckland
Dont ever use this service for the sake of your mental health. Its been 2 weeks since I shipped my package and I havent received it. I have sent multiple emails and nobody is replying. DO NOT USE PARCEL MONKEY. They dont have good customer service, I have been chasing and chasing at this point I would have to escalate
22/01/26 by Customer
Very smooth user experience, and integration with DHL
22/01/26 by Stefano Mersi
Easy process from booking to delivery. Interesting to see how the prices vay when the cost calculation comes up. This site consistently saves me money. Great service
22/01/26 by Mrs A
Picked up on the day that they said they would. An hour or two window would have been very useful, but had to wait in all day for a pm collection
22/01/26 by Consumer
Simple from start to finish. What else can I add?
21/01/26 by Chris
Quick and efficient
21/01/26 by Jane
Couldnt fault them,used UPS and got great price.
Sent some antiques to New York!!!
Collection on Monday morning delivery in New York Wednesday
21/01/26 by KATE BARTLET
Absolutely so easy from pick up to delivery and very quick.
Would recommend in an instant
21/01/26 by for your order Christina Hopkins
Professionalism, knowledgeable & kind MAUREEN
21/01/26 by Mr Roderick Macdonald
I always use PM for parcels as the set up to order and print a lable for within the UK and also abroad is very easy.
I had tried quite a few others for deliveries before PM and running my side line of supplying specialist vehicle parts when not touring with my non animal circus.
All different sizes and weights, collection or drop off, all sorts of providers and all at a brilliant price.
Over the years I have had to cancel a few lables and never had any problems.
Problems are answered/ resolved quickly and I recommend them, at least give them a try, its worth a punt as we say.
Dated 25/12/2025 as an Xmas present for PM.
21/01/26 by Karrier Bag
Website easy to use and parcel arrived in Hong Kong within 48 hours of leaving house in UK
21/01/26 by KCFoster
easy to use website good service
21/01/26 by patrick bailey
Great service, very easy to arrange, price good too!
21/01/26 by Damian Hutchcraft
