We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,717 reviews.
My parcel was declared as 3kg I have the proof, it was said I declared 23.4Kg. Actual weight was confirmed at 3Kg but I was still charged an extra £52 surcharge I would advise avoiding this company until they sort themselves out
29/05/25 by Howard Ramsden
Great service delivered very fast
29/05/25 by Mazz
Best prices for postal deliveries with a great choice of couriers.
29/05/25 by Geoff Morritt
Good service
29/05/25 by IQBAL
Terrible experience, paid for a courier (evri) received no confirmation, now fighting to get a refund. You cannot talk with anyone, I think they are deliberately making it difficult so you just give up and forget about it. Will never use them again and you shouldn’t.
29/05/25 by Dean Wilson
Parcel updates stopped and parcel recipient was not told parcel arrived
29/05/25 by tam
The parcel was sent via Parcelpost. It was an Ebay return and I understand it was damaged in transit. No further details to hand.
28/05/25 by John Caton
fist time iv ever used parcel monkey the service was great the parcel arrived at its destination as advertised the next day quite expensive but thats the price you have to pay for guaranteed next day service and the bonus was it arrived intact unlike the royal mail !
many thanks
28/05/25 by steve
Used Parcel Monkey a few times. Have sent parcels to Australia so had no hesitance to use same company to send something in land. Arrived in good time
28/05/25 by Frank
Booked a DPD parcel shipment through Parcel Monkey and paid for a 4 days delivery service. After eight days my parcel is still sitting at the pick up point and Parcel Monkey are unable to resolve my issue.
28/05/25 by daniele zoratti
Had a problem with UPS overcharging for boxes with there lazer Scanners which work to their benefit . Account has been down for 3-4 weeks with me getting one email a week to try and sort it out. Customer Service is one of the poorest in the UK.
28/05/25 by Mark
Quick collection thankyou
28/05/25 by Maggie Stuttard
No problem with delivery. I could track the delivery online as well.
28/05/25 by Customer
Fast good reliable
28/05/25 by Vikki Mortimer
Finally Received Compensation — But What an Exhausting Ordeal After an incredibly long, drawn-out, and emotionally exhausting back-and-forth with Parcel Monkey, I’ve finally received the £860 compensation for my lost insured parcel. While I appreciate that the payment has now been made, the process to get here was unnecessarily difficult and frustrating. It took weeks of persistence, countless emails, repetitive requests for the same information, and a noticeable lack of urgency or accountability from their side. I was made to chase them at every step — even after they approved the claim — with vague updates, unclear timelines, and what often felt like deliberate stalling tactics. Frankly, no customer should have to fight this hard to receive what they’re contractually owed. So while I extend a polite thank you to Parcel Monkey for finally doing the right thing, I also strongly urge them to seriously re-evaluate how they handle claims and communicate with paying customers — especially those dealing with lost high-value parcels. I hope no one else has to go through the same ordeal I did.
28/05/25 by Rotimi Carew
Very good service, nobody else could provide a simple pick up and drop off
28/05/25 by David Brickley
Excellent service. Very fast and secure.
Do as they say.No fault found. Keep it up.
28/05/25 by Tariq
The service was good and customer service is very helpful
27/05/25 by SD
Used Parcel Monkey / Parcelforce to send a £500 ramp via courier. It arrived to my recipient damaged and neither company were taking responsibility. Avoid both.
27/05/25 by Ed
It was easy and got to its final destination in good time and for a reasonable price
27/05/25 by yes
It was a efficient and reliable
27/05/25 by Tapiwa Mubatapasi
No hassle easy to use
27/05/25 by Irene McKnight
Quick and good service
27/05/25 by Patricia Skillen
Efficient way to find suitable courier. Collected as arranged.
27/05/25 by Caroline
Had a large heavy parcel to send. All I needed was its dimensions and weight and Parcel Monkey generated numerous prices from various couriers. Some had to be taken to a Post Office or local collection hub and others could be scheduled for home collection - The prices were very reasonable. Once I’d chosen the courier I was sent a confirmation email with labels to print - there were also No Print options available. I delivered the parcel to the hub and it was collected the same day and Parcel Monkey sent a tracking link which was very good. Excellent service and will be my first place to go when I next need to send a parcel.
27/05/25 by Ray Smith
Not received any complaints so delivery was good
27/05/25 by Customer terry
Easy to book, no printer required.
Super easy to book and a good price when compared to some other sites. Item was picked up and labels attached. Item arrived on time and with care. The item was very fragile and arrived without even a scratch on the box. Big thank you to Parcel Monkey and DX Couriers
27/05/25 by Mark Askew
Used this parcel courier several times to ship to France. The online booking experience is easy to navigate and with many options to choose which service is suitable for your needs and the option to have it collected from home, what’s not to like. Reliable , trackable and competitive prices.
27/05/25 by Customer - Greater Manchester
Easy to use format everything just went well
27/05/25 by Stephen cannon
Fast and all in good order
26/05/25 by Lydia
Easy to order and parcel picked up promptly by the courier
26/05/25 by Paul Harding
Package collected next day and delivered the following day. Easy to use booking system - and a great price
26/05/25 by Ken Olsen
Reliable service
26/05/25 by Mr Christopher Dalton
Excellent service, pick up exactly when arranged and speedy delivery.
26/05/25 by Marilyn Dewji
We received nothing and no correspondence from our emails looking for info on same
26/05/25 by Customer
Good service, wide range of couriers, for me, its very handy to use UPS or Evri and drop off at a local shop. My workshop is off the broken track and drivers leave us till last and often not at all, so dropping it off works well.
26/05/25 by Dave
It arrived safely in good shape!
26/05/25 by Susan Terry
Easy to use better than actual ups site. Used twice no issues. Will use again
26/05/25 by Alvis
Fantastic service , very reliable and good value
26/05/25 by chris
It was very, very easy to understand and use this service. Especially for a pensioner like myself who isnt very computer savvy.
Im so grateful that they collected the parcel as it was heavy.
It was delivered in the stated time.
All in all, its a GREAT service.
25/05/25 by Mrs Elinor
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