We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,657 reviews.
Recommended. Just print label and take to nearest drop off point. Even a monkey could do it
06/01/17 by Paul Cooper
My parcels were stuck for 2 weeks and it took 4 emails to parcekmonkey the get an initial reaction. Not a solution. With them using their own tracking codes and keeping the codes from their partners e.g. FedEx, Courier secretive you depend on them but they became a huge bottleneck when getting my packages delivered. It is now 20 days and counting in my case, for a delivery they estimate would take max a week.
06/01/17 by Julia Rittereiser
Excellent Service! Does exactly what it says on the tin!
06/01/17 by Customer
Easy to navigate the site with excellent choices and options.
06/01/17 by M Linden
I paid for a 24 hour service on the Thursday , they collected it Friday morning and yet the recipient didnt receive till Tuesday dinner time not happy with this service at all as I could have gone for the cheaper option 48hours or 2nd class if I would have known it was gonna take a good few days
06/01/17 by Customer lauren
Reliable , fast , cheap the best service ever
06/01/17 by CustomerClaudio
Fast, reliable and affordable. Just great.
05/01/17 by Luiza Anderson
So simple to book and use. Delivery was via Parcelforce and they did so ahead of schedule.
05/01/17 by Sheila
Was booked for a Friday collection 24hr (Monday) The driver hadnt come by 16:00 parcelforce said theyd phone him and get back. I phoned them back at 18:00, no answer from driver. Was rebooked for Tuesday collection soonest. Usual driver collected. Will avoid parcelforce in the future and go direct to avoid the third person.
05/01/17 by Customer
Our Response: Dear Customer
Sorry to hear Parcelforce did not make the collection, we hand them the booking and they then come to collect, the same as booking directly, except you save money on the cost of their service
If they fail to collect please let us know so we can assist, you can reach us on Live Chat or a support ticket and we will be happy to help.
Kind regards
James
Would definitely use Parcel Force again. Man who lifted my case was very helpful and friendly,
05/01/17 by Averil
Best service and very reasonable price to send or receive parcels abroad
05/01/17 by D k
International delivery over festive period. parcel arrived early and intact.
05/01/17 by Paul Clark
Excellent service during very busy period
05/01/17 by David
UK to Ireland parcel took 5 working days (8 days inc weekends & BH). Req update on delivery with no reply.
05/01/17 by David
Excellent, prompt, pleasant service - would recommend & use again! Thanks
05/01/17 by HOLMES HASLETT
Parcelmonkey dodnt send my order through to parcel force, so they didnt have me on their list and my parcel wasnt collected!
05/01/17 by Customer
Our Response: Hello
Sorry to hear that this was not collected, we handed the booking details to the courier as they have this on their manifest under a collection reference and also if you have labels this means they have accepted the booking
If they fail to collect please let us know via Live Chat or support ticket and we will be happy to assist
We have now updated your Parcel Monkey account so please respond so we can resolve this for you
Once again apologies for the inconvenience caused by Parcelforce
Kind regards
James
Parcel Monkey was the easiest, simplest and most cost effective way to ship a bulky item. Smooth transaction, easy communication and trackable. Simply easy! Will use again.
05/01/17 by Customer
Easy to use site with broad range of options to cover all areas of the globe.
05/01/17 by Watermark
Easy to use site, offering competitive prices with reputable couriers.
05/01/17 by NC
You get what you pay for and this company, proves they cannot offer a good service for the money, lost my parcel for 24 hours, failed to keep me informed until I chased and chased, no website updates, had to chase third day to then find out it was delivered, no interest in keeping me as a happy customer.
05/01/17 by Mark
No frills no fuss good service
05/01/17 by Cat
Fairly easy to use, great overview of options, a bit of a wait for label to be ready for printing. Sadly the two-day delivery didnt happen and it turned into a four-day.
05/01/17 by Silvia
Fantastic service, very competitive prices. Will definitely use again!
05/01/17 by Tomasz L
boxes arrived on time and in tact for a very good price.
05/01/17 by Customer
After trawling through Google to find a company who delivered overseas at a reasonable price I stumbled across Parcel Monkey. They do all the work for you. All you need is weight dimensions and Country and off it goes to find you prices on various different options. Plus you can set up an account and add addresses so that when you send your next one all the information is there and ready to use. Prices are comparable too
05/01/17 by Alison Carr
Massive, heavy tracked parcel to Germany from UK. 20 quid. Bargain! Thanks Parcel Monkey :)
05/01/17 by Dazzer
Original quote was around £52 for a small packaged containing medical equipment to be delivered to the address in morocco. However, the package recipient was contacted by Courier to pay an additional £50 for the delivery, and if not paid within 3 days we would be charged £5 per day for storage, which is outrageous as i made full payment to parcel monkey for full delivery!! I was not even aware Courier will be the courier in Morocco, as not full details were provided nor did their tracking system work. Now my package is held as hostage until I pay up which will total over £100 for delivery. Not happy at all.
05/01/17 by Unpleased customer.
Received my parcel earlier than promised
05/01/17 by rajesh
Very good service. Always reliable. My parcel arrived safely .thank you
04/01/17 by Mrs Sylvie Fraser
I received a email after sending my parcel to say that it had not been delivered it was not in a cardboard box. The outer was parcel shrinkwrapped and inside were thick layers of bubble wrap and a flightcase (it was a keyboard being sent to Germany). A fee of just over £10 was requested as a surcharge to emable to to be boxed, which I paid not having much choice. I informed the buyer of the delay and when they received it they sent me a picture - it was exactly as I had sent it with the shrinkwrap and had not been boxed. I emailed Parcelmonkey for a refund, but they refused saying they had not had suitable packaging and that the charge made was now for administration. Needless to say I was not impressed!
04/01/17 by Barry
I have used this company several times and havent had a problem. Good price, good pick up and delivery.
04/01/17 by Sarah Groom
Good price and quick
04/01/17 by Customer
Good rates and great delivery time.
04/01/17 by Sadia
Made sending my parcel to Poland, easy and much cheaper than expected
04/01/17 by S. McGregor
Absolutely rubbish is the way I would describe these money grabbing, none compensating cowboys. If you are prepared to wait for countless days then go ahead and book. If you have better things then to worry about parcel collection and delivery then use a different company. I booked first time as a NEW customer and thought great. BUT no, I wait all day for a collection, nothing, I try to complain and all they have to say is sorry.. you need to reschedule collection. First and last time for me with this company. You have been warned. Still waiting for my refund!! Its been 5 days NOW.
04/01/17 by Jay Patel
Our Response: Dear Jay
Sorry to hear about this issue, Parcel Monkey do not make the collections, we resell courier services and they are picked up by the courier of your choice. We offer Live Chat to support with any issues, however as we do not employ the drivers who collect, we can only rearrange missed collections.
Apologies for the inconvenience caused
Kind regards
James
Good service and comunication
04/01/17 by James Cunningham
A very easy to use website, very quick, came up with some good options for carriage of a big heavy item, and the one we chose was very good and collected/delivered with no hassle. Will use it again, thank you.
04/01/17 by MW
I found Parcel Monkey to be really easy to use, very cheap and they deliver on time with all parcels intact and with a phone call to make sure I get the parcel. Fantastic service. Thank you.
04/01/17 by Customer Niki
Excellent service, best price offered!
04/01/17 by UK customer
having used PM for some time sending a fair few parcels overseas, i then had problems with collections and tracking, it would seem that for what ever reason when booking a collection the courier, ie Parcel force were given the PM headquaters postcode, so no colletions, then if a collection happened Parcel force then put a different label on it so i coild not traced it, what a headache, and to finish off Parcel force in Mitcham were telling me that i did not live where i am, having only been here 28 years, nightmare, could not get passed the online love stuff, inadequate!!!!!!!!
04/01/17 by Steve
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
