We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,656 reviews.
Everthing about the service was great till I tried to track my parcel - site seemed to class my outgoing delivery as an incomming which sent my tracking into chaos
15/01/17 by Nadine
Never heard of this Company until I had to send a parcel over to Nepal,it contained clothing and school equipment for an Orphanage in Kathmandu which I support,went to the Post Office and they said,£167 to send it,I was Gobsmacked,put a call out on our Village Facebook page and Parcel Monkey was mentioned so went to the site and was charged £100 LESS than P.O.I was sent the Documentation which I printed out and then put on the parcel,it was picked up from my home at 4pm on a Monday and then arrived at its destination on the Thursday,now that was good,it took two weeks for a small parcel to get there sent by Post Office,so the Orphanage got their Parcel of School Equipment and Clothing,would I recommend Parcel Monkey,absolutely YES,Thanks for the Back up as well in tracking the parcel,100% 5Star.
15/01/17 by Mike Bennett
Easy and cost efficient way to send international parcel.
15/01/17 by Customer
From start to finish the service was easy to use, inexpensive and ultimately reliable. I would recommend to anyone.
15/01/17 by Paul
Will definitely use again. Parcel was delivered on time and I could track it all the way. Thanks
15/01/17 by Shirley Eden
7 weeks ago I sent a parcel to the USA. It was not delivered, never out for delivery, yet it says it was being returned to sender 4 weeks ago. I opened a case as there is no sign of this parcel anywhere. A week later they are still fobbing me off. I asked how to make a claim as the parcel is obviously lost after 7 weeks. They said they have to check with the courier which has been going on for another week. Frustratingly slow, and bog standard copy and paste replies. They have no phone number even their email support is outsourced to the Far East. I wont be using again.
15/01/17 by Annie C
Our Response: Hello Annie
Sorry to hear of this issue with the delivery. Parcel Monkey do not handle the parcels, however you can reach us via Live Chat or email support and we can assist. Just raise a support ticket addressed as FAO Manager and this can be escalated for you.
Apologies for the inconvenience caused
Kind regards
James
Driver arrived exactly on time and parcel was delivered to an address in Sweden quicker than it would have done in the UK by post!
15/01/17 by Customer
Did exactly what they promised. Would use again
15/01/17 by David
I know that Parcel Monkey is a price comparison site. But they ask you not to go direct to the courier company with your queries but to Parcel Monkey themselves. This is where the problems start. Instead of one person dealing with your complaint, you get a generic response from a different person each time. Sometimes you are even asked what package you are talking about even after weeks of correspondence back and forth. They just dont care and dont want to know if your package hasnt arrived at its destination. Weeks and weeks after my package was sent, I still dont know where it is. Parcel Monkey couldnt care less. Waste of time, money and energy. If you use them, set your self up for some grief and disappointment when dealing with them. Try another site or go direct to the courier. These people are useless middlemen who will leave you pulling your hair out
15/01/17 by Mark
Our Response: Dear Mark
I am sorry to read of this negative experience with the support team, if you have one support thread open then the team can view the history of the conversation and will not need to keep asking for details. Please do get in touch and we can look into this case and see what went wrong and to assist in locating the items.
Apologies for the inconvenience caused
Kind regards
James
Waited all day for a courier that never showed up, no call or email
15/01/17 by Faisal khan
Our Response: Dear Faisal
Sorry to hear the courier failed to collect the parcel, we do not make the collections we hand the booking over to the courier you choose from the quote engine and they then come to collect the goods. If they fail to collect then you can contact us and we can work with the courier to see why it failed and to rebook the order in to collect ASAP.
Apologies for the inconvenience caused
Kind regards
James
Amazing and quick service. Couldnt believe how easy to was to use and quick the delivery was. Definitely be using again and recommending
15/01/17 by Customer
Excellent! Best price! Recommend with no reservation!
15/01/17 by Diana Stavreva
Having sent 3 small parcels to the UAE in the last year and none of them arriving.I decided to use parcel monkey which gave several quotes from different companies. Once my parcel was sent i was able to track its movements and it told me the day of delivery,which was under a week.Will certainly use this service again.
15/01/17 by jackie
Excellent Service
15/01/17 by Trevor Clifton
...but could be cheaper and better value. Paying extra for insurance is a niggle as is presenting your parcel when the store is busy and the staff are untrained to receive and process same.
15/01/17 by Robert C D Kirkwood
Good price compared to other quotes I had received and all worked well
14/01/17 by Brenda Pound
Easy to use and always finds the best price
14/01/17 by Rob Holgate
Excellent service. Delivered on time
14/01/17 by Customer
Service could be improved by providing some indication of collection time. Had to wait in until approx. 3.30 for collection, Suggest at least an am or pm collection time to improve the service.
14/01/17 by J.Bowman
Good experience cheaper than buing through parcelforce direct
14/01/17 by Customer
collected a parcel with shipping label and customs form attached. THEY LOST THE CUSTOMS FORM AND RETURNED THE PARCEL. now they want to charge me AGAIN for shipping same parcel. WHAT A JOKE !!!
14/01/17 by Mateusz Duklas
Our Response: Dear Mateusz
Parcel Monkey do not make collections, we resell courier services. If there is a missing customs form this will need to be rebooked as all parcels going out of the EU will need this pass customs. Please raise support ticket on your account and we can look into this with the courier for you, to see why it was returned.
Apologies for the inconvenience with the courier
Kind regards
James
Cant fault it. Service was good and parcel got collected and posted very fast
14/01/17 by aaron
Delivered in the time frame projected with no hassle. Was able to track right up to and including final delivery
14/01/17 by Bill
No problems at all. Would recommend.
14/01/17 by Helen
Good price. Collected when said so. Delivered quickly.
14/01/17 by Paul
Excellent service at a sensible price. Only one tiny niggle! Updates on progress excellent BUT in German to me in UK had to be sent on as I didnt even understand them! Sorry! Perhaps if you had asked for the recipients email address on booking form and sent direct to him would have been better. Otherwise first class service at budget price.
14/01/17 by Rod B
Parcel monkey collected a suitcase from Cheshire and delivered it to me in London. Collection and delivery happened on time and the couriers were helpful - picking up and delivering into the houses so we did not have to lift them. The suitcase arrived without damage.
14/01/17 by Customer
Excellent service as always thank u
14/01/17 by Jeanette Warburton
Good service and price
14/01/17 by Customer
Made an order in Nov for Christmas 2016. They lost it .Had to cancel and reorder. THEY LOST IT. Still waiting 14 the Jan ,the company that I ordered from said packages were picked up. Parcel Monkey want to reimburse me 13 euros for a 200 euro insured parcel. Terrible online communications. DO NOT USE THIS COMPANY
14/01/17 by Gary Richardson
Our Response: Dear Gary
Sorry to hear you have an issue with the courier you booked, we do not handle the goods so would not of lost this item. If you have an ongoing issue, please raise a support ticket and address as FAO Manager and we can then look into this further for you.
Kind regards
James
Great service start to finish
14/01/17 by Stirling
I will recommend the Parcel Monkey for your future posting nationally and internationally. the service was excellent from the pickup point to the delivery of my package to Austria. Parcel Monkey found the cheapest rate for sending parcels abroad.
13/01/17 by Customer
Recomend to everyone!
13/01/17 by Zainab
Left parcel at depot, staff very helpful. It arrived at its destination on time without any problems.
13/01/17 by Nicola
I found parcelmonjey after I encountered limitations in the amount of luggage I could carry with me on flight. After searching and comparing different prices, it was clear that parcelmonjey was the cheapest. The bag arrived four working days later from my local place in Dundee Scotland to the house address I was travelling in Finland. Travelling cant feel much better. Sending my luggage ahead meant I could carry more stuff and travell with cheap budget such as Ryanair and wizz air to reach my final destination while making stop overs I in different countries.
13/01/17 by Samuel
Thanks for getting an important parcel to Scotland on time
13/01/17 by Customer
Fantastic service and very competitively priced.
The pick up from home and progress updates both efficient and reassuring, especially with International deliveries. Definitely recommend.
13/01/17 by Capetown
Parcels picked up and whisked away very smoothly and totally pain free.
13/01/17 by RuthCustomer
Have used parcel monkey on 3 occasions now to send parcels to Germany. Great service, prompt and efficient. Price is very competitive I will be using them again when next need to send packages.
13/01/17 by Judy Farr
I was impressed by the variety of services available and after having made my choice everything worked perfectly.
13/01/17 by Pat French
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