We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,658 reviews.
Easy to use, quick service. Very pleased, will use it again.
21/12/16 by Customer
Dropped my parcel off at the pickup shop 2 weeks ago. Only just been picked up after I rang the courier to ask where the parcel was only for them to say its not even been picked up. Dropped the parcel off two weeks before Christmas so it would arrive in time as it was a gift. Now has a estimated delivery date of 4th January 2017. Absolute joke and will not use this service again. No communication between parcel monkey and dpd. Dpd have promised a refund via parcel monkey however are not replying to any emails
21/12/16 by Amy
Our Response: Dear Amy
I am very sorry DPD failed to collect this from the Pick Up shop. When you book via Parcel Monkey we tell DPD you have booked and they send us the labels to send on to you to attach to the box. This means they are aware of the order and also once dropped at the shop they scan it so they can see it is there to collect.
Should you track this and it has yet to be collected let us know and we will chase them to collect as soon as possible. I can see our team responded to the ticket you left on our site and once this has been delivered please contact us so we can discuss the refund due to the delays with DPD
Apologies for the inconvenience caused
Kind regards
James
Excellent service as promised
21/12/16 by Customer mr Singh
wanted to get parcel to melbourne austraila fast service was excellent
was able to track it all the way there it arrived bang on time used the
express delivery price was very good my experence of this company
is a very good cannot fault fault anything
21/12/16 by g gobin
Always use Parcel Monkey for sending large parcels a long distance.
We live in Aberdeenshire, our Son lives in East Sussex!
Each time we send a parcel .it is collected on time and delivered with no problem, tracking good as you can see where the parcel is at any moment! Brilliant!
21/12/16 by Julie Sp.
Was good service with good customer interactions. Had many choices.
21/12/16 by Customer
really a good service, you can choose the deliverer and, in my case, in 5 days my parcel went to the destination, from London to Italy (near Venice)
21/12/16 by Michele
I needed to get two parcels delivered before Christmas and found Parcel Monkey made it really easy to compare prices and was even cheaper than going to the carrier directly.
Everything worked smoothly from start to finish and I will definitely be using them again in the future.
21/12/16 by Kelly
Shipped a large parcel to Italy - it arrived within 5 working days and was very reasonably priced ; tracking status was excellent- thanks - will definitely use again
21/12/16 by Christine
No problems arose and my parcel was delivered by the time stated. Id use them again.
21/12/16 by Thulani Sityata
fast a good,very sadisfied
21/12/16 by GABRIELA VANIAKOVA
I was helped every step of the way and it was cheap too
21/12/16 by Dion Van Aardt
Very fast good value service.
21/12/16 by roddy
Very fast efficient service at a reasonable price, will definitely use again, highly recommended.
21/12/16 by Clark Paterson
Parcel sent to Poland. Whilst tracking, it showed that it was delivered on Monday evening at 21.00 and signed for by "JAN". The recipient (whose surname is Jansen) never received the parcel. He contacted the local DPD depot and was told that the computer said it had been delivered so it must have been delivered. They wouldnt believe him when he said he had never received it. After informing the staff that he would not accept this as an answer, they eventually agreed to look into it. A few hours later the driver turned up with the parcel and claimed that it had slipped under the front seat of his van. So the question is why did they show it had been signed for? Not to be trusted at all.
21/12/16 by Aasim
Our Response: Dear Aasim
Thanks for the review here, this seems like a review for DPD. We offer DPD services to book via our quote engine but the issue seems to be here with the DPD driver so may we advise to leave a review for DPD on their page. We will of course pass your comments on to our contacts at DPD
Kind regards
James
Very easy and fast!
21/12/16 by Lukasz
Easy to use and very efficient system in place for posting your parcels.
21/12/16 by Customer
Everything collected and delivered on time. Perfect thank you
21/12/16 by Content Store
I absolutely recommend this service to anyone who needs to get a parcel delivered on time, without hassle & at a reasonable cost.
Well done.
21/12/16 by Tim Schofield
Excellent delivery and tracking etc throughout.
Many thanks and highly recommended
21/12/16 by Graham F
No phone number to speak to someone directly. I would not use parcel monkey again. After more than a week of delay, Ive never received any information on the collecting date. also when I went near local pint for collection , them said this pint for pickup only and he said should go another pint it was far to my house than I had to cancel my order, with serious problems because of this. I did not receive adequate costumer assistant. I would not recommend to my worst money
21/12/16 by moh
Our Response: Hello
We offer a Live Chat service from 8am to 9pm weekdays and also email customer support. When you book via our quote engine you can choose to book a collection from your home address or to drop the goods off at a local collection point. We can assist if you have questions on this and we will be happy to help.
Kind regards
James
3 parcels collected & delivered on time. Easy to book on line too. I will definitely use this company again,
21/12/16 by Customer Jenny Milligan
Many thanks - company selected delivered parcel on time - straightforward online booking system. Will use again.
21/12/16 by CustomerJo
Easy, informative, value for money - fantastic
21/12/16 by Guy Flack
Very efficient and excellent quote
21/12/16 by Customer
would Defo recommend parcel monkey to anyone who needs to send a large parcel off rather than paying post office prices
21/12/16 by Happy
Easy local drop off. Filling in info on line took me longer than I expected. However, great service. Tracking and notification of parcel is reassuring.
21/12/16 by Linda
very good service to australia 3-5 days and good price
21/12/16 by Customerjo
Great and really fast delivery! Even before Christmas! 100% Positive! Will do it again!
21/12/16 by Maggie
waited all day for collection nobody came only way to contact parcell monkey is by txt then they told me collection was between 8am and 6pm but dpd sent me txt saying between 9am and 5.when i txt parcell monkey they just ignored me and said i have to wait.i was then told to wait 3 to 5 working days for a refund today is 6th day.again have to do everything by txt .not happy very little help at all.
21/12/16 by David White
Our Response: Dear David
I am very sorry to hear your parcel was not collected. We do not make the collections the courier you choose via our quote engine does. Once a cancellation is made then it can take 3-5 working days for our finance team to issue the funds back.
Once again apologies for the non collection from the carrier
Kind regards
James
Always come up trumps.
21/12/16 by CustomerMrs Frankie Nissim
Easy to use website - excellent service
21/12/16 by rachel
Collected and delivered on time...Arrived in excellent condition. Fantastic price. Couldnt wish for better. Will be 3 happy nephews and a niece come Christmas day when they open their presents which arrived safe and sound. Thank you all so much and Merry Christmas x
21/12/16 by Sam Mummy Minstrel Adams
Had to contact customer service when issue with parcel being stuck at DPD drop off. Had to use web chat, as no phone number, and despite it being before 6pm I was connected to some lady in the Philippines (fun fact it was 1:30am their time). Conversation went round in circles before getting a promise to get back to me, which never happened. Parcel eventually got to its destination so fortunately I didnt have to try and chase it up. Next time I will just pay more and go direct to courier.
21/12/16 by Jamie
Parcel Monkey have been completely useless. I had a box destined for Australia on 29th November. I used the DPD tracking service via the Parcel Monkey link, which told me the box had left the UK on 30th bound for Sydney with an expected delivery date of 8th December. Imagine my shock when I checked on tracking on 8th Dec expecting the goods had been delivered, to find the goods were still in the UK! Contacted Parcel Monkey & asked them to chase for me. They didnt, and instead merely advised me to check the DPD tracking system for more news. When there was no update in the next 3 days, Parcel Monkey never came back to me & ignored my chase-up email sent a few days later. So I was forced to contact DPD directly, who found out the box had been stuck in a warehouse in Manchester for 12 days, and where it still would be had I not chased it up with the couriers. The package eventually arrived at its destination on the 21st December, and I still havent had any contact from Parcel Monkey. They are happy to take your money, but then you are on your own. Appalling lack of service!
21/12/16 by Nick Cooper
Our Response: Dear Nick
Sorry to hear about the issues with DPD and this parcel delivery. We do not handle the goods but we do offer Live Chat and email support so should there be an issue we will contact the courier and get them to investigate. I cannot see any notifications on our Live Chat from you and only one email which was responded to and since nothing back from your side? Please do get in touch if the service was late and we will be happy to assist
Kind regards
James
Easy to use and all went according to the promised timelines.
21/12/16 by Customer
Great low cost delivery and collection with regular drivers and tracking updates the whole way. Fantastic experience, perfect. Would recommend to friends and family.
21/12/16 by Chantelle Kirk
All went very smoothly.
21/12/16 by GLENN
Is the 3rd time I am using Parcel Monkey and Parcel Force to send Christmas gifts to my God kids in Denmark. Each and every time it was very easy to choose a courier and easy to post my parcel. Parcel Force was fast and reliable in delivering it. Thank you for such a great service!
21/12/16 by Catalina
Very disappointed , booked for parcel collect, took day off, spend all day waiting for the courie (8am- 6pm), no one turn up, even no phone call or msg with apologies , nothing. I find it very rude, will complain, I ,ve lost a working day money
21/12/16 by Irene Bubbers
Our Response: Hello Irene
Sorry to hear about this issue, we do not make the collections the courier you select when booking via our quote engine does. If they fail to collect, let us know and we can rebook it for you.
Apologies for the inconvenience caused
Kind regards
James
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