We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,109 reviews.
Very useful cost comparison and purchase site.
Delay in receiving email with barcoded labels was a slight drawback.
12/01/17 by GP
Very good service buy parcel monkey I would highly recommend
12/01/17 by ANTONY GUERRIER
Clear instructions and fast processing, finding me several competitive rates with local drop off points.
12/01/17 by Tanya
My international parcel was delivered 4 days earlier than had been anticipated so I was delighted with that. I had weighed the parcel before it was collected from the drop off point and thought I had got it correct but had to pay in as they said it weighed more than I said. There was nothing I could do about it but I was disappointed with that.
12/01/17 by Anna
Good for price... picked up when they said they were going to pick up.
12/01/17 by Sinta
Very good service. Order online. Someone comes to pic it up and gets delivered. A fantastic service!
12/01/17 by Customer
I was charges extra. The parcel took longer than it was supposed to. When I tracked it the website said it was in the UK. Turns out it was in Israel. Poor poor service. Will not be using them again.
12/01/17 by Will Foster
Our Response: Hello Will
If there is an additional charge, this comes from the courier if goods are not declared correctly and this is then passed on to the sender. If you are having any issue with tracking, let us know the PM order number via a support ticket or Live Chat and we will then be able to assist. Having tracked this shipment I can see this was delivered by DPD Express in the allocated time frame of 3-5 working days. You can track DPD deliveries via the shipment number on the label on the dpd.co.uk site also.
Kind regards
James
Always very happy when using this service
12/01/17 by Customer
great site, very reliable.
12/01/17 by Tim
Absoloutley disgusting customer service would not recommend to anyone, better off dealing direct with companys.
12/01/17 by Dan Ashton
Our Response: Hello Dan
Sorry to hear you have had a negative experience with our customer support team, if you have an ongoing issue please go to the Contact Us tab and leave us a support thread, and address as FAO Manager. We can then look into the issue and we will be happy to help.
Apologies for any inconvenience caused
Kind regards
James
I found Parcel Monkey very easy to use, with the parcel being collected & delivered when it should have been. Only concern was that the initial price, given when the location and weight was entered, increased after the page asking for parcel dimensions. This is misleading and there wasnt any info to show why/what caused the price increase or what the original price was based on. In the end, after going back and forward through the pages a few times I got the original price, otherwise this review would have been a 2 or 3.
12/01/17 by charlie
After a couple of annoying delivery failures with a competitor recently, I found Parcel Monkeys system easy to use and reassuring.
12/01/17 by DigitalLulu
Arrived quickly and safely
12/01/17 by Customer
Very straight forward application form, quick response for companies to use. Fast and efficient service from pick up to delivery!
12/01/17 by Adam K
I selected Parcelforce 48 which included a next day collection (on 05/01/17) and delivery within 48 hours. The parcel was not collected on 05/01/17 and I received no explanation as to why; when I went on the tracking page it just said "unable to attempt collection". My parcel was collected the following day (06/01/17), but not until 2pm. My parcel was then not delivered until the 09/01/17. Very poor service.
12/01/17 by Customer
Good service and 50% cheaper than going to post office directly
12/01/17 by Jason
does what it says, easier than checking every company out there
12/01/17 by Customer
I was pleased to be able to send two Parcelforce parcels to the same address at a lower price and 24 hour rather than 48.
12/01/17 by Peter Reynolds
Can only say that the whole experience was first rate - so easy
11/01/17 by Paul Cobb
Good and easy to use Would use again
11/01/17 by Stuart Moody
ideal company to use - simple easy and good value for money. Lets you see all the prices from a variety of companies and you just choose.
11/01/17 by David Cuthbert
Good service used parcel monkey for the first time and just received my parcel.
Would happily use again
11/01/17 by Mr M Butt
Prompt pickup and delivery as per indicated timeline.
11/01/17 by Customer
Thank you ! very happy with the service everything was delivered on time!
11/01/17 by Petya M
Shopped around and PM were cheaper but still ship with Parcel Force,. Service was exactly as advertised. V happy
11/01/17 by Customer
Very disappointed a few items broke even though they had plenty of bubble wrap and a big thick cardboard box and it was so full nothing could move around makes you think how they treat peoples parcels
11/01/17 by Karen
Our Response: Dear Karen
Sorry to hear that the items have been damaged in transit with the courier you chose via our quote engine. Parcel Monkey do not handle the parcels, so should this occur just open a support ticket and we can hand this our claims team to resolve for you.
Apologies for the inconvenience caused
Kind regards
James
excellent service,collected and delivered without any problems, were able to track delivery. Highly recommended
11/01/17 by Rob Tarr
Very straightforward to do business with. Competitive pricing and good service. Would recommend
11/01/17 by Customer
The site was well set out with easy-to-follow instructions, which didnt take much time to fill in.
Despatch was straightforward.
Havent spoken to recipient so cant comment on the delivery.
11/01/17 by Customer
No issues, clear and prompt communication
11/01/17 by Deborah Bowditch
24 hour Parcelforce delivery still hasnt arrived 168 hours later. Definitely correct delivery address provided as Ive checked this with Parcelforce.
11/01/17 by Richard
Our Response: Dear Richard
Having tracked this there appears to be an incorrect delivery address provided, please contact the support team and they will be able to assist and pass on the correct information to the courier to get this delivered for you
Many thanks
James
I live miles away and items were delivered on time
11/01/17 by Andrew Hall
I even got the dimensions of my package a bit wrong and everything went through fine. Pickup was remarkably quick and efficient, and the package got from the UK to New Zealand on time and in great condition.
11/01/17 by Chris, Wellington, New Zealand
Monkey Parcel provide very good service and very officiant.
11/01/17 by CustomAchille H Mondoer
Although it was packed correctly item was broken beyond repair
11/01/17 by Customer D White
Our Response: Dear Customer
Sorry to hear this item arrived damaged to the recipient, please contact us via our your Parcel Monkey account and we can pass this over to Claims and they can proceed with this for you with the carrier involved
Kind regards
James
Fast and cheap. Great job.
11/01/17 by Ultra Levski Sofia
I tried parcel Monkey once and they were superb, collected early, delivered on time and at a great price, Ill use parcel monkey for all my shipping needs from hereon. Thank you
11/01/17 by Hemstock
My family had a few too many things after 5 months in the U.K., including my daughters bicycle, and the airline surcharges for extra baggage plus the trouble of lugging it around on multiple flights from Scotland to Quebec was worrying us. So we shipped 3 boxes of 35 kg with parcel monkey instead, for perhaps $100 less than the extra bags on our flights would have cost us. We shipped them 2 days before our flight, and 2 days after we arrived in Canada our boxes joined us -- pretty darn quick. It was also easy to just drop them off at a post office in the U.K. and have them delivered to us in Canada.
11/01/17 by David
Only slight nag was the delay in a postage label for DPD dropoff.
The second time I checked the dash board and just grabbed label from their.
In relation to DPD rather than parcel monkey I did find confusion about halfords and local dropoffs. One of the maps did show Halfords as a drop off and I went in and used them, Used them twice now and had no issues. Also DPD as a service delivery is very quick, will use again!
10/01/17 by Daz Bristol
Very easy to use website. Had 3 large parcels (dismantled bed base, bed end and headboard) collected just as specified by Parcelforce and was able to track consignment till delivery.
10/01/17 by Karin Woodruff, Leicester, UK
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