We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,657 reviews.
Used them twice for shipping boxes of personal belongings from UK to Denmark. Goods arrived at destination on time or earlier. No damage etc. Can highly recommend them and will definitely use it again and recommend by word of mouth. Well done
28/12/16 by Customer
I found everything just fine, however the best price was given as Parcelforce and they were good too, only issue was price as after selected via Parcel Monkey went to Parcelforce own Web site who had an Xmas offer on! It was a case of if I had checked direct with Parcelforce for the same service they were £25 cheaper than Parcel Monkey!
28/12/16 by Alex
My package went from the UK to Tasmania in Australia in 6 days over the busy Christmas period which was fantastic!
28/12/16 by sh
Out of two parcels due for collection, one arrived and left an attempted collection notice without actually ringing my door bell (Trust me id hear it, i have a very bell reactive dog!!) Second collection never arrived! In fact still says, awaiting collection! Not great 2 days before xmas!!
27/12/16 by Debbie
Our Response: Hello Debbie
Sorry to hear the courier caused an issue with the collection
Please contact us via Live Chat and we can investigate this further with the carrier involved
Apologies for the issues here,
Kind regards
James
not so happy waiting to send my parcel, but after i ordered and paid was waiting 2 working days collectors didnt came....hope atlist first working day after xmas someone will do:(
27/12/16 by Customer tatyana
Parcel was delivered with insurance faster than the advertised time with good tracking information and much cheaper than Royal Mail. Will definitely use this service again.
27/12/16 by Barbara Hambley
Booked a delivery online in the evening, item was picked up from my house next day & delivered the following day to the customer, all exactly as I was told when I booked. Very happy with the service I received & would definitely use again.
27/12/16 by Customer
My best experience with parcel services
27/12/16 by Kitty
Simple and great value
27/12/16 by Bec
pick-up man said he couldnt gain entry but my daughter sat for over 2 hours in the window waiting and he didnt come she said as much on the telephone,the next pick-up slot was met and the parcel arrived in France the day before Christmas so got away with it so I think some staff training in honesty would go along way the company is very good
27/12/16 by Jaime proctor
I used it to shipp my parcel to KSA, it was cheap and fast
27/12/16 by Customer
Easy to use and always finds me the cheapest price quickly. Saved me £35 when posting a recent parcel to Canada. Thank you
27/12/16 by Customer
Collected and delivered to me in a couple of days.
27/12/16 by Lisa Shaw
I did have a little panic after I had arranged for a parcel to be be collected by parcelforce, this said I did not need a printer. I then received an email from parcel monkey asking me to print off a label and attach it to my parcel! I had no access to a printer. However after accessing the online help service was told that this was a mistake and the driver would bring the label with him! My parcel was collected and delivered as requested! Think parcel monkey need to rectify their automated emails
27/12/16 by Customer
I have to write to day that I am. Try impressed, I sent a parcel, somewhat dubiously, to Singapore. I really thought it would take far longer than it did but the parcel arrived, intact and in good condition!! I really am
Impressed!!
If only someone could help me send a 10kg parcel containing an electric scooter scooter with a rechargeable 12v battery I would be very very grateful as I have a young grandson just waiting for his Christmas present xx
27/12/16 by Janet Tofte
Easy to book. Very competitive prices for great service.
27/12/16 by Customer
Parcel delivered safely. Took longer than advertised. Not the fault of parcel monkey but unsatisfactory service.
27/12/16 by Timbles
Quick delivery to Germany, all arrived safely. Minimal hassle for me. Will definitely use again.
27/12/16 by Chrissie Barclay
parcel monkey was easy to use and took minutes to complete. Would definetely use again
27/12/16 by dskelton
Great value for money.
Very straight forward process.
Excellent pick up & delivery service.
England to the Alps in 2 days just before Christmas. Impressive
27/12/16 by Gary
Good in collecting and tracking the parcel. The only problem was that they were due for delivery in UAE on the 25th December but arrived 2 days late
27/12/16 by NRD
Good timing, everything went as expected. Great
27/12/16 by Anna
the worst service, I will never never buy your services
27/12/16 by Customer
Our Response: Dear Customer
Sorry to hear you have had an issue with DPD, we do not handle the parcels but should you have any issue let us know on Live Chat open weekdays 8am to 9pm and we will be happy to assist
Kind regards
James
Booked wk of Xmas 2.3 kg parcel, got there in 2 days on classic pickup. Abs thrilled. Sisters kids in rural Germany received in time for Xmas. Brilliant and bargain.Saved £30 through parcel monkey instead of direct with dpd. Definitely using from now on.
27/12/16 by Karen from Wimbledon
Thank you . I experienced a perfect service from your company specially in timing.
27/12/16 by Customer
Shocking service
27/12/16 by Customer
Our Response: Dear Customer
Sorry to hear about this delay with your parcel. I can see the support team have kept you updated during our opening hours and logged an investigation for you with the carrier, as we do not handle the goods we have to wait for them to come back to us on the outcome of this which I can see has been shared with you on your account.
Apologies for the delay with Parcelforce
Kind regards
James
Very precise collection times and also delivery
27/12/16 by Mrs Hilton
Quick and easy process. Delivered on time
27/12/16 by J Taylor
Dropped parcel off at local Post Office on 20 Dec and it was delivered to a remote cottage in rural France on Friday. Spectacular!
27/12/16 by Jonathan Pennington
Booked 3 deliveries through these monkeys. 1 Couldnt be fulfilled at all because of a technical error - Yet to be refunded!! 1 got delivered way later than the agreed time when I booked it... the 3rd one just about made it on time. Customer service is a joke. Will never use again and hopefully others will look else where too!
27/12/16 by Matt Rants
Our Response: Dear Matt
Sorry to hear you have had issues with the couriers
Please address them in detail to us via a support ticket and we can look into any issue with customer service
Kind regards
James
Easy, fast, reliable
27/12/16 by Elizabeth Read
Used them twice now. They do what they say.
27/12/16 by MD MacKillop
What a great service! Christmas parcel sent to family week before Christmas. Arrived, as promised, the next day for cheaper than the Post office. Was even given a 1 hour delivery time slot. Excellent service! Cant fault it. Will definitely use again and recommend to friends. Thanks Parcel Monkey!! ????
27/12/16 by Paul Stewart
Title says it all - Ill certainly use Parcel Monkey again
27/12/16 by Phil
I sent 2 parcels to Morzine, France.
They arrived on time and in excellent condition.
We shared Face time to see each other unwrapping presents.
Thank you for a great service. It made our Christmas.
27/12/16 by Joanna
I wanted to send a laptop over to France from the UK over the Christmas period so I resigned myself to paying a little bit more and also expected that it might take longer than normal to it to be delivered. I went down to the local post office branch, but they wouldnt do it because the laptop weighted more than 2kgs, so I had to go in to the main post office in town and was told that it would cost me £50 to send without insurance and would probably take about 10 days for it to be delivered. I decided to use Parcel Monkey as I I used them before, and although I didnt expect much as it was Christmas period etc, but it turned out the best decision. I logged in to my Parcel Mineky account, entered the laptop details ( weight, measements etc) the hit the search button and the cheapest way of sending it came up to £11.50 and would get to its final destination within 2 days !! And for an extra £5.50 I was able to insure the laptop for damage, loss etc up to £350. So I went ahead and booked a pick up a slot for the following day, I was being kept of its progress throughout via text and email . The following day I was sent a text with an hour pick up slot, so I was able to wait at home for the DPD delivery man to arrive, my parcel was picked up in time delivered within 2 days over Christmas period for just £21 including insurance.
Fantastic service and I cannot recommond parcel monkey enough !
27/12/16 by Happy Customer :)
Sent parcel with Parcel Monkey via DPD 1-2 day delivery on 20th December rather than a cheaper quote from MyHermes to be sure of delivery by Christmas, now 27th December and not delivered, no tracking information and no response to email sent on 23rd Dec to find out what was going on. Very disappointed with service, loss of parcel, no tracking info and no response to email. Definitely would not recommend.
26/12/16 by Mike
Our Response: Dear Mike
Sorry to hear of the delay with the DPD delivery of your goods. I can see the support team have assisted and the goods have now been delivered. If you are having an issue with tracking we can advise this via Live Chat and get all the details you require.
Once again apologies for the issue with DPD
Kind regards
James
great to be able to track parcel and have proof of delivery and signature
26/12/16 by zoe astonr
As above, works fine
26/12/16 by Ben
Really easy to use, highly recommended
26/12/16 by Stuart Isaac
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